BBCNEWS — Business Today 20261102 053000 UTC 521 transcript segments Original Broadcaster Captioning (Enhanced) Data courtesy of The GDELT Project (https://www.gdeltproject.org/), from the Internet Archive TV News Archive. Machine transcription. Treat it as a searchable index of what was broadcast, not a verbatim quotation record. [00:00:04] Now on BBC News. The latest [00:00:07] business news from across the globe. [00:00:09] globe. Business Today. MUSIC [00:00:20] Affordability. Election. Wall Street readies for a big week as [00:00:24] as America heads to the polls for for the midterms. What could it tell [00:00:27] tell us about the state of the world's [00:00:29] world's biggest economy? More people [00:00:31] people are working than at any time [00:00:34] time in the history of our country. [00:00:39] country. Back online investors pull pull over $3 billion of assets out [00:00:43] out of Binance as withdrawals resume. resume. After last week's massive [00:00:47] massive hack. And room for judgement. [00:00:49] judgement. The boss of signal tells tells the BBC artificial intelligence [00:00:53] intelligence development needs to [00:00:57] to slow down. Welcome. This is Business [00:00:59] Business Today in London with me me Sally Bundock. So we start in [00:01:02] in the US where President Trump has [00:01:04] has been making his last campaign campaign speeches ahead of Tuesday's [00:01:08] Tuesday's midterm elections. The The President has been calling on [00:01:11] on voters to consider his name to [00:01:13] to be on the ballot during an extremely [00:01:15] extremely busy month of rallies across [00:01:18] across multiple states. The vote, vote, which has been called the most [00:01:22] most consequential US midterms in [00:01:24] in years, could see the ruling Republican Republican Party lose its majority [00:01:28] majority in the House of Representatives [00:01:31] Representatives and potentially even even the Senate. It's all to play [00:01:34] play for something that could slow slow down President Trump's ability [00:01:38] ability to enact his policies during [00:01:40] during the final two years of his his term. For financial markets, [00:01:44] markets, the results, which include [00:01:46] include key governor races, could [00:01:48] could change the trajectory of closely [00:01:50] closely watched policies from US [00:01:53] US public spending and the AI build [00:01:55] build out all at a time when US government government borrowing costs courtesy [00:01:59] courtesy of the bond markets, have have been soaring and US national [00:02:03] national debt is at an all-time high. [00:02:06] high. One major issue is the rising rising cost of living inflation, [00:02:10] inflation, driven by surging oil oil prices from the war in Iran. [00:02:13] Iran. But President Trump says the [00:02:15] the US has never been in a better [00:02:18] better position. Under my leadership [00:02:20] leadership income for hard working working Americans has soared to the [00:02:24] the highest level ever recorded. recorded. More Americans are working [00:02:27] working today than at any time in in the history of our country. The [00:02:31] The poverty rate has reached its [00:02:34] its best and lowest level in American [00:02:37] American history, with African American American poverty, Hispanic American [00:02:40] American poverty, Asian American American poverty, Native American [00:02:43] American poverty rates at their best [00:02:45] best and lowest levels ever recorded. [00:02:49] recorded. And exports have soared [00:02:51] soared to the highest level in American [00:02:54] American history. That's a little [00:02:56] little bit of President Trump there. there. During a rally. Well, this [00:02:59] this race will play a defining role [00:03:02] role in the trajectory of crucial [00:03:04] crucial issues for Wall Street, including [00:03:07] including AI data centres. The money money spent, the positioning and [00:03:10] and US public spending in a time [00:03:11] time when national debt is at a record [00:03:15] record high of $40 trillion. Let's [00:03:16] Let's talk to Janet Mui head of market [00:03:20] market analysis at RBC Brewin Dolphin. Dolphin. Morning to you, Janet. Now [00:03:23] Now we're reading all sorts ahead [00:03:27] ahead of voters deciding tomorrow. tomorrow. One of the things I was [00:03:30] was reading this morning in the Financial Financial Times was that big fund [00:03:34] fund managers have actually switched [00:03:35] switched to the sidelines ahead of [00:03:38] of this election. Yes. Hi. Good morning morning Sally. Thanks for having [00:03:41] having me. I think the thing is, [00:03:44] is, according to the polls and according according to the betting markets, [00:03:48] markets, the Democrats are likely [00:03:51] likely to take both sides of the [00:03:53] the Congress. So I think this is is a huge uncertainty that a lot [00:03:57] lot of investors would actually like [00:03:58] like to just step aside for now because [00:04:02] because if we have a Democratic win [00:04:04] win in the Congress, it means a lot [00:04:06] lot of the ambitious spending plans [00:04:10] plans could be on hold and debated debated and under more scrutiny. [00:04:13] scrutiny. And I think for investors, investors, a major risk is really [00:04:16] really about the build out of the the AI centre. If the Democrats take [00:04:20] take control of the Congress, that that could potentially slow down [00:04:23] down because it is facing increasing increasing scrutiny. So I guess, [00:04:26] guess, you know, it is a I think [00:04:29] think that the House is very likely likely to be gone. But in terms of [00:04:33] of the Senate is really a very close [00:04:35] close call. So I think people are [00:04:37] are just stepping aside for now and and see what the results are. Yeah, [00:04:41] Yeah, absolutely. And as you say, say, that's what the polls predict. [00:04:44] predict. But as we know, as history history tells us, polls often do [00:04:47] do get it wrong. So we'll all be [00:04:49] be watching very closely to see what [00:04:52] what the outcome is. If the outcome [00:04:54] outcome is is worst case scenario scenario for President Trump and and the Republicans, what will the [00:04:58] the reaction on markets be like? [00:05:00] like? Do you think. I think the potential [00:05:04] potential reaction could be initially initially negative. I think because [00:05:07] because as I mentioned, I think the [00:05:10] the AI build out could be more at [00:05:13] at risk under a Democratic control control of the Congress. And as we [00:05:16] we know, the market is all about [00:05:18] about the AI trade. So if that is [00:05:20] is being slowed down just a bit, bit, I think markets would be very [00:05:24] very worried. Particularly we already already have seen quite a lot of [00:05:28] of wobble in the AI trade. The most [00:05:31] most recently. And of course, I think think if you're talking about fiscal [00:05:35] fiscal spending that is very likely likely to be curtailed. The stimulus [00:05:38] stimulus checks may not happen. So [00:05:41] So I think that that is a concern. concern. And of course I think a [00:05:45] a more immediate worry is that right [00:05:47] right after the midterms we could [00:05:49] could see strikes at Iran again because [00:05:52] because it has been stopped because because President Trump said because [00:05:55] because of the midterms. But it could [00:05:58] could escalate afterwards. So again, again, that puts more immediate risk [00:06:02] risk to market in terms of the oil oil prices. Absolutely. And I'm going [00:06:05] going to dig a little bit deeper deeper into that in a moment with with my next guest, Janet. But let's [00:06:09] let's just get your take on the AI AI trade at the moment, because we [00:06:12] we saw a huge sell off at the end end of last week on Wall Street. [00:06:15] Street. The Nasdaq at one point falling [00:06:17] falling into correction territory. [00:06:19] territory. We had so many of the [00:06:21] the major high hyperscalers revealing revealing their earnings, and it [00:06:25] it detailed enormous sums that they're [00:06:28] they're spending and raising to finance [00:06:30] finance AI. So will we see that concern [00:06:33] concern continue this week? Do you [00:06:36] you think? I think absolutely, I [00:06:39] I think markets are in a more scrutinising [00:06:41] scrutinising stage. Unfortunately, [00:06:44] Unfortunately, the AI build out continues, continues, but it is at risk if the [00:06:48] the Democratic control of the Congress. [00:06:49] Congress. And the thing is, we are [00:06:52] are seeing increasing debt financing [00:06:56] financing and a lot of these hyperscalers hyperscalers are just simply losing [00:06:59] losing their free cash flow for these these build out. We're seeing increasing [00:07:02] increasing evidence of that. So that that scrutiny is not going to stop. [00:07:05] stop. OK. And yeah, so so this is is going to continue for a while. [00:07:09] while. Janet, thanks so much. Janet Janet Moy there from RBC Brewin Dolphin. [00:07:12] Dolphin. Well, let's now focus on on the Middle East because as Janet [00:07:15] Janet said, there's big concern about about what will happen after the [00:07:18] the US midterm elections. Iranian Iranian negotiators were in Qatar [00:07:22] Qatar on Sunday for a third day in in a row of talks to try and end [00:07:26] end the US-Iran war. The Iranian Iranian foreign minister said Tehran [00:07:29] Tehran is prepared for both defence defence and diplomacy amid growing [00:07:33] growing concern. American and Israeli [00:07:36] Israeli attacks could resume after after the US midterm elections. Let's [00:07:39] Let's speak to Kate Dorian, fellow [00:07:41] fellow at the UK at the Energy Institute [00:07:45] Institute in the UK. Good morning [00:07:47] morning to you, Kate. Good morning. [00:07:50] morning. So this is a critical week week on many levels. We. We also [00:07:52] also must mention of course we had had the Israeli elections last week [00:07:55] week as well. So what are your thoughts thoughts on where we're headed. Well, [00:07:59] Well, I mean the Israeli elections [00:08:01] elections were inconclusive. So Mr [00:08:04] Mr Netanyahu is is going to remain [00:08:06] remain as caretaker. So and we know [00:08:08] know what his position is. He wants [00:08:10] wants you know, he wants Iran. He [00:08:14] He wants more attacks against Iran. Iran. He wants regime change. But [00:08:17] But at the same time, we're seeing seeing some diplomatic moves. Qatar [00:08:21] Qatar obviously, is one of those those Gulf countries that was really, [00:08:24] really, really hit hard by the closure closure of the Strait of Hormuz. [00:08:27] Hormuz. And, you know, because they they don't have the option to move [00:08:31] move their tankers and export LNG, [00:08:33] LNG, which is why we've seen such [00:08:35] such very, very high prices for gas [00:08:38] gas in Europe in recent weeks. They've [00:08:40] They've come off a little bit, but [00:08:44] but it's, you know, the market is is also bracing for the possibility [00:08:47] possibility that after the midterm midterm elections in the US, there there may be renewed attacks against [00:08:51] against Iran. Iran has said that [00:08:53] that there would be no geographic geographic limits to its response. [00:08:56] response. So, you know, we're still [00:08:58] still in a state of no war, no peace. [00:09:01] peace. Diplomatic efforts ongoing. ongoing. But the US doesn't seem [00:09:04] seem to be involved. It's between between Qatar and Iran. So we just [00:09:08] just have to wait and see. But prices prices have come off on, on expectations [00:09:11] expectations that there may be a a diplomatic solution. Yeah. On the [00:09:15] the hope so a bit more positive than than negative today. But in the meantime, [00:09:18] meantime, in Saudi Arabia, the attacks [00:09:20] attacks continues. The Iran backed [00:09:23] backed Houthis in Yemen continue [00:09:25] continue to target Saudi Arabia, Arabia, and that is ongoing, isn't [00:09:28] isn't it? Despite all the efforts [00:09:30] efforts to end that war that we heard [00:09:34] heard from the internationally backed backed government of Yemen? Well, Well, exactly. Yes. You've seen attacks. [00:09:37] attacks. I mean, the Red Sea, the [00:09:41] the route out of the Red Sea in, in, in the south, the Bab el Mandeb [00:09:44] Mandeb is still under the control control of the Houthis. So Saudi [00:09:47] Saudi Arabia is shipping more crude crude through the Strait of Hormuz, [00:09:50] Hormuz, which is quite risky because because you have to. And it's also [00:09:54] also a costly exercise because you you need two tankers to conduct these [00:09:57] these ship to ship transfers and [00:10:01] and then through Bab el Mandeb. If If you can't go through the south, south, you have to go through the [00:10:05] the north, through the Suez Canal, Canal, which means going round the [00:10:07] the Horn of Africa because the main [00:10:09] main market is in Asia. So that ties ties up your tankers, which is why [00:10:13] why we're seeing very high freight freight rates. We're seeing high [00:10:16] high insurance rates and we're seeing [00:10:17] seeing a shortage of refined fuels, [00:10:20] fuels, like diesel, which is much [00:10:24] much higher than oil than crude oil. oil. So that's why, you know, if [00:10:28] if you look at just the price of of oil futures, it doesn't really [00:10:31] really reflect the realities of the [00:10:33] the market. And just quickly, Kate, [00:10:36] Kate, if President Trump was to lose lose majorities in both the House [00:10:39] House of Representatives and the [00:10:42] the Senate, what do you think might [00:10:44] might be his next move when it comes [00:10:47] comes to this war? Well, I don't [00:10:49] don't think he's really consulted [00:10:51] consulted the House you know, he's [00:10:53] he's he I don't he didn't go to, [00:10:56] to, to the house to seek permission permission for the war. I don't think [00:11:00] think it's going to change anything. anything. I think he will challenge [00:11:03] challenge any outcome that he doesn't doesn't like as he's done in the [00:11:06] the past. And I don't think it's it's really going to have an impact [00:11:09] impact on. On his foreign policy. [00:11:12] policy. So I don't expect that it'll it'll be all right. Kate, we appreciate [00:11:16] appreciate your time and let's see see what this week brings. Thank Thank you so much for talking to [00:11:20] to us this morning, Kate. Dorian Dorian there from the Energy Institute [00:11:23] Institute in the UK. Now let's bring bring you some of the day's other [00:11:27] other business stories. The BBC understands understands that Virgin Media O2 [00:11:30] O2 is to announce plans later this this week for thousands of job cuts. [00:11:34] cuts. The exact details are yet to [00:11:35] to be finalised but the firm, which [00:11:38] which employs 16,000 people, is also also expected to halt investment [00:11:41] investment in its fibre network as as investors raise concerns about [00:11:44] about its debt of more than £20 billion. [00:11:48] billion. The Opec+ group of oil producing producing countries agreed to keep [00:11:52] keep December production targets targets steady at their meeting on [00:11:55] on Sunday. The oil cartel that includes [00:11:57] includes Saudi Arabia, Russia and and Iraq confirmed that no further [00:12:01] further policy adjustments will occur occur until next year as the group [00:12:05] group continues to struggle with with export disruptions from the [00:12:08] the Iran war and still to come calling [00:12:12] calling for an AI slowdown. The BBC [00:12:14] BBC speaks to the boss of Signal [00:12:18] Signal around the world and across [00:12:19] across the UK. This is BBC News. [00:13:19] MUSIC [00:13:31] This is Business Today on BBC [00:13:33] News. Investors have withdrawn over [00:13:36] over $3 billion worth of assets from from Binance after the world's largest [00:13:40] largest cryptocurrency exchange came came back online on Sunday following [00:13:44] following a huge hack. Binance says [00:13:47] says withdrawals were stabilising stabilising after an initial spike [00:13:49] spike and that deposit volumes remained [00:13:52] remained substantial. The exchange [00:13:54] exchange says it has covered around [00:13:57] around 95% of the $6.3 billion taken taken in what is suspected to be [00:14:01] be crypto's biggest hack on record record last week, saying it will [00:14:05] will absorb the financial impact, [00:14:07] impact, not its users. Over the weekend, [00:14:09] weekend, the FBI said that North North Korea was responsible for the [00:14:13] the attack. Well, let's talk to Alice [00:14:14] Alice Taylor. Digital forensics researcher researcher at Oxford Information [00:14:18] Information Labs. Morning, Alice. Alice. Morning. No surprise to hear [00:14:22] hear that people were quick to withdraw [00:14:24] withdraw their funds. Yes. As you [00:14:28] you said, it's been about 3.6 billion. [00:14:32] billion. And this is quite a critical critical moment of sort of is this [00:14:36] this a turning point for cryptocurrency cryptocurrency generally? It is quite [00:14:40] quite remarkable, though, that Binance Binance have managed to cover 90% [00:14:43] 90% of the losses already and have have said they're committed to making [00:14:46] making up that final 10% as well. well. And they're saying they're [00:14:49] they're going to absorb the final, [00:14:52] final, the financial impact. I just [00:14:54] just wonder what that means for Binance Binance going forward, whether people [00:14:57] people will actually think, you know, [00:15:00] know, what is this a safe place to [00:15:02] to do business or not? We see this [00:15:04] this a lot with cyber attacks. You [00:15:07] You know, like with Land Rover Ranger [00:15:10] Ranger and with M and S and more [00:15:12] more recently with Asos, there is [00:15:14] is this huge impact of just sort [00:15:18] sort of like reputational damage [00:15:20] damage really of people losing confidence [00:15:23] confidence and obviously with a cryptocurrency cryptocurrency exchange, it's so [00:15:26] so obvious to see, you know, the [00:15:29] the impact of that kind of lack of [00:15:32] of confidence. And a lot of people [00:15:35] people are sort of questioning, you you know, like is the FBI have now [00:15:39] now linked the cyber attack to North North Korea. So it is definitive definitive and they've said that [00:15:42] that very clearly. It's not just just sort of knowledge from private [00:15:46] private research companies. They're They're sort of saying is cryptocurrency [00:15:48] cryptocurrency now just kind of like [00:15:50] like a funnel for North Korean state [00:15:54] state sanctioned warfare? I think [00:15:56] think this is definitely a moment moment of reflection for cryptocurrency [00:16:00] cryptocurrency generally. In terms [00:16:03] terms of Binance reaction to this, [00:16:06] this, were you impressed with their their speed of reaction, their immediate [00:16:10] immediate reassurance to those who'd who'd lost money that they would would get it back, that they would [00:16:13] would cover that cost? And your thoughts? [00:16:17] thoughts? I think what is a very very notable story is, you know, [00:16:21] know, 3 billion was stolen, 3 billion billion was frozen. And this is a [00:16:24] a great example of when there's that that collective response and everybody [00:16:28] everybody sort of working together together with real time threat intelligence, [00:16:32] intelligence, you know, steps can can be taken that are actually, you [00:16:36] you know, like meaningful. I think think it is also remarkable that [00:16:39] that they've, you know, covered 90% [00:16:41] 90% of the losses. And I think it's [00:16:45] it's I have seen a lot online of [00:16:48] of sort of when you use when you you do your investment in a thing [00:16:51] thing that's sort of like, screw screw you guys, we don't want any [00:16:55] any independent point of control control or regulations. And then [00:16:59] then suddenly the no independent independent point of control or regulations [00:17:02] regulations are actually a very negative [00:17:03] negative thing. I mean, cryptocurrency cryptocurrency is high risk, high [00:17:07] high reward for lots of people. And [00:17:09] And as I said, this is sort of a [00:17:11] a moment of reflection and sort of of thinking about possibly regulation. [00:17:15] regulation. OK, Alice, thanks so so much for giving us your reaction [00:17:18] reaction to the latest there on Binance Binance Alice Taylor there from Oxford [00:17:21] Oxford Information Labs. Well, let's [00:17:23] let's talk about AI safety now. Meredith [00:17:26] Meredith Whittaker is the boss of of the Signal Foundation, which runs [00:17:30] runs the encrypted messaging app app signal. She's a former AI researcher [00:17:34] researcher at Google and is calling calling for its development. That's [00:17:37] That's artificial intelligence to [00:17:38] to be slowed down. She spoke to our [00:17:43] our reporter Megha Mohan. The risk [00:17:44] risk is very real, but it's not the [00:17:47] the shiny ghost stories that the [00:17:50] the wild eyed boys are telling us [00:17:52] us right now. AI doom is dominating [00:17:55] dominating the headlines, but the [00:17:57] the President of signal, the encrypted encrypted messaging app and one of [00:18:01] of the most influential women in [00:18:03] in the space, is telling us to slow [00:18:06] slow down. You would have to draw [00:18:08] draw back on a lot of this. You would [00:18:10] would have to put measures in place [00:18:12] place that slow things down, that [00:18:14] that leave room for judgement, that [00:18:17] that allow institutions and experts experts to say AI is not appropriate [00:18:20] appropriate here. We should be insisting [00:18:24] insisting on robust engineering, engineering, robust technical practices, [00:18:27] practices, all of which slow down down markets, all of which might [00:18:31] might affect valuations. Meredith [00:18:34] Meredith Whittaker leads signal a a messaging app built. Around privacy [00:18:38] privacy as a core tenet with an estimated [00:18:42] estimated 40 to 70 million users. users. When you and I are talking [00:18:45] talking on signal only, you and I [00:18:48] I can read that messages. We live [00:18:50] live in a world where almost everything [00:18:53] everything we do, our connections, connections, our communities, our [00:18:56] our locations, our preferences, our [00:19:00] our communications are surveilled surveilled and logged by a handful [00:19:03] handful of companies that use them them to sell ads that can give them [00:19:05] them to governments that are picked [00:19:07] picked up by data brokers, sold to [00:19:11] to ideological fringe groups. Around [00:19:14] Around 2017. Whitaker gained public [00:19:18] public recognition as a co-organizer [00:19:19] co-organizer of the Google walkout. [00:19:22] walkout. Hey Cover ups have got to go. Which [00:19:26] saw more than 20,000 employees and [00:19:29] and contractors take part. A former [00:19:32] former AI researcher at Google, she [00:19:34] she had raised concerns about the [00:19:36] the ethical risks of AI systems, systems, including their potential [00:19:40] potential use in military applications. [00:19:42] applications. I was alarmed by this. [00:19:45] this. This is going to supercharge supercharge mistakes. This is going [00:19:49] going to launder bad intelligence intelligence and bad data. This is [00:19:51] is going to paint a veneer of objectivity [00:19:55] objectivity and intelligence on systems systems that are basically just sort [00:19:58] sort of, you know, drawing on the the same bad Intel that we've always [00:20:01] always had access to. Whitaker and [00:20:04] and apps such as signal face criticism [00:20:06] criticism of their own. Not everyone [00:20:09] everyone supports absolute privacy. privacy. This year, the UK government [00:20:13] government said encrypted messaging messaging apps could face restrictions [00:20:17] restrictions as part of efforts to [00:20:19] to tackle child abuse and the sharing [00:20:21] sharing of explicit imagery. Private [00:20:24] Private communication. Is a fundamental [00:20:26] fundamental human right for a reason reason and you undermine end to end [00:20:30] end encryption in one point and you [00:20:32] you poisoned it for everyone. It [00:20:35] It no longer protects anyone. If [00:20:37] If you and. I talk in five years' [00:20:41] years' time, what is the what kind kind of conversation do you hope [00:20:45] hope that we'll be having. Right Right now? Our visions are being [00:20:47] being written by people whose motivations motivations are often aligned with [00:20:51] with the profit and growth of a very [00:20:53] very narrow industry. Products and [00:20:57] and technologies should not be dominating dominating the vision for what it [00:21:00] it looks like to move forward as [00:21:03] as a human population. Really interesting [00:21:07] interesting to hear from Meredith Meredith Whittaker there. President [00:21:10] President of the Signal Foundation. Foundation. Now on to something that [00:21:14] that more and more of us may be feeling [00:21:17] feeling or experiencing in the workplace. [00:21:19] workplace. And I'm talking about about stress and that might be at [00:21:23] at high levels because of fast changing [00:21:27] changing technological things that that are going on in your workplace. [00:21:30] workplace. It could be because of [00:21:33] of financial pressures and restructuring [00:21:35] restructuring where you work or concern concern about employment going forward. [00:21:38] forward. There's lots of reasons reasons why we may be stressed in [00:21:42] in the workplace and left unaddressed. unaddressed. It can affect your health [00:21:45] health and wellbeing. It can increase [00:21:48] increase sickness absence and it [00:21:50] it impacts performance and productivity. productivity. Well, the good news [00:21:53] news is understanding the causes causes and taking practical steps [00:21:57] steps to address them. Employers [00:21:59] Employers can help create healthier, [00:22:02] healthier, less stressful workplaces. workplaces. Well, let's talk to Nick [00:22:05] Nick Propper, who's a human performance performance expert, who's trained trained people working in some of [00:22:09] of the most high pressure environments environments in the world from the [00:22:13] the US Air Force to the sales floors [00:22:15] floors at Goldman Sachs. Morning Morning to you, Nick. Hi, Sally. [00:22:19] Sally. How are you? I'm very well. [00:22:22] well. I'm a little bit stressed, stressed, if I'm honest, because [00:22:24] because of what I do, but I'm pretty pretty good. But Nick, part of the [00:22:28] the reason we're talking about this [00:22:30] this morning is because it is international [00:22:34] international Stress Awareness Week. Week. When you're with those who [00:22:37] who are in the US Air Force or those those who work at Goldman Sachs or [00:22:40] or others in very high pressured pressured environments, what do you [00:22:43] you tell them? I think the first [00:22:46] first thing is to stop demonising demonising stress. Stress in and [00:22:49] and of itself actually is is not not the issue. And the avoidance [00:22:53] avoidance of stress certainly isn't isn't the answer. But stress in the [00:22:57] the absence of recovery does become [00:22:59] become problematic. So the main message message is we need the stress that [00:23:02] that actually creates the opportunity opportunity to optimise performance. [00:23:06] performance. The opportunity for for us to grow as humans. But we [00:23:09] we also have to pay attention to to where the growth happens and the [00:23:13] the growth happens in the recovery recovery phase. And that's the part [00:23:16] part that's missing for most people people in business. And candidly, [00:23:20] candidly, most people out there trying trying to do hard things, whatever [00:23:23] whatever the endeavour. Is it true [00:23:24] true to say, Nick, that currently [00:23:27] currently stress levels are higher [00:23:30] higher in any in any work environment, environment, partly because of just just what's going on in the world? [00:23:34] world? Something that I'm talking talking about in my workplace all [00:23:37] all the time. The concern about what's [00:23:40] what's happening in, in the Middle Middle East, in, in, in countries [00:23:44] countries across Europe. And we saw saw very a lot of stress across Europe [00:23:47] Europe over the weekend where we we saw riots in Germany and France [00:23:51] France and protests and all [00:23:56] sorts. Yeah. And I think this is is really an issue of what we would would call locus of control when [00:23:59] when we talk about these stressors. stressors. So that's an important [00:24:02] important word. The stressor is the [00:24:04] the thing that's delivering the stress stress to the individual. We often [00:24:08] often talk about them in very big big kind of macro descriptions like [00:24:12] like what's happening in the Middle Middle East, what's happening in [00:24:14] in my company, the brain fundamentally fundamentally doesn't like that because [00:24:17] because it feels like it has no control. [00:24:20] control. We're just reacting to whatever whatever this thing is going to do [00:24:23] do to us. So so for example, what what we need to do in those situations [00:24:26] situations is start to pay attention attention to what we can control. [00:24:30] control. And that shifts the locus locus from external to internal. [00:24:33] internal. Now I'm going to decide decide how I interact with this situation, [00:24:37] situation, however big, however complex, complex, I'm going to do it on my [00:24:41] my terms and that calms the psychology psychology down. And that then in [00:24:44] in turn calms off physiology down, down, which is very important in [00:24:47] in our ability to sustain our performance performance without getting exhausted, [00:24:51] exhausted, overwhelmed or burning [00:24:52] burning out. As you said, Nick, mental [00:24:56] mental health and mental wellbeing wellbeing and reducing stress was [00:24:59] was something that was, was not talked talked about until more recently. [00:25:03] recently. Are we better at dealing dealing with it? Do you think? I [00:25:07] I think we're on the way. That's That's why we do the work we do. [00:25:10] do. That's why we've now taken the the book of our work, Stress Self [00:25:13] Self to best self out into the world world so that anybody anywhere can [00:25:16] can get access to it. I think the the first thing is we have to recognise [00:25:20] recognise our stress warning signs. signs. We've all we've got very good [00:25:24] good at ignoring the way the body body is communicating with us, that [00:25:27] that we are starting to experience experience stress. That's kind of [00:25:29] of problem number one. So we have have to just learn what it looks [00:25:32] looks like for us to be under stress, stress, whether that's a physical [00:25:36] physical response, a mental response response that can be us getting hyper [00:25:40] hyper distracted or hyper focused. focused. And those emotional responses [00:25:43] responses anxiety, fear, being combative, [00:25:47] combative, that's just useful information. information. And we do have to start start paying attention to that. And [00:25:50] And then we've got to say what happens happens next. And the thing we need [00:25:53] need to do next is almost often, often, you know, do something in [00:25:57] in the heat of the moment to hold hold our performance level whilst [00:26:00] whilst we're dealing with this stress. stress. And we can do that with something [00:26:04] something called the challenge response, response, which is all right, labelling [00:26:07] labelling emotion out of time. Which Which means my stress levels are are high. We're going to have to [00:26:11] to say goodbye. Sorry to Nick to to cut him off. Nick Propper there [00:26:14] there on stress. MUSIC [00:29:00] MUSIC [00:29:13] Being able to inspire someone [00:29:15] is always the greatest joy. 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