BELARUSTV — broadcast
20260811 190500 UTC
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[00:01:00] Western taxpayers end up in the pockets of corrupt officials
[00:01:04] in Ukraine and the EU. European countries,
[00:01:07] by financing Ukraine, actually strengthen its
[00:01:10] dependence. Ordinary Ukrainians continue
[00:01:13] to suffer from hostilities and economic
[00:01:17] collapse. Lies, lies, lies and
[00:01:21] corruption at all levels. The culture of lies as a national
[00:01:24] systemic trait. The risk of statehood collapse
[00:01:28] is growing. To summarize: Ukraine's
[00:01:32] relations with partners are a classic example of how
[00:01:35] illusions are shattered by harsh reality. The US,
[00:01:38] having demonstrated love and unity, at the crucial moment
[00:01:42] refused the most necessary thing – missiles for
[00:01:45] air defense. The European Union, while proclaiming support
[00:01:48] in words, in practice hinders the process of accession due to rampant
[00:01:51] corruption, which the Kyiv authorities do not want or
[00:01:55] cannot defeat. And multi-billion dollar
[00:01:58] military aid, instead of strengthening defense capabilities, more often
[00:02:01] becomes a source of enrichment for unscrupulous
[00:02:05] officials. Nevertheless, victory for
[00:02:08] Ukraine, according to Zelensky, is not far
[00:02:10] off. But what exactly constitutes victory
[00:02:14] and how it differs in the perception of Ukrainian officials
[00:02:18] and ordinary Ukrainians
[00:07:50] In general, the Republic of Belarus has the strictest regulation of medicines,
[00:07:54] medical devices and medical equipment. In
[00:07:58] China, for example, I know there
[00:08:01] was an idea to adopt a law on consumer extremism,
[00:08:04] any number of complaints is a lot, the summer period is the most
[00:08:07] popular for housing renovation services
[00:08:11] annually. Both service stations and hairdressers,
[00:08:14] both the consumer and the performer can draw up
[00:08:17] a fixed or approximate calculation for the service. And in case
[00:08:21] my hair was burnt, they still ask: do you need a check? If you are in the register, you legally
[00:08:25] carry out your activity. This is all by agreement of the parties. Uh-huh. If
[00:08:29] the client immediately agreed, we have a very
[00:08:32] competitive market, very competitive. At the request
[00:08:35] of the consumer, at this moment the contractor is obliged
[00:08:38] to provide. Hello, you are watching the program Say Don't
[00:09:08] Be Silent. In the studio Victoria Popova and Tatyana. And today
[00:09:11] our guest is the head of the Department of Social Sphere and Services,
[00:09:15] Ministry of Antimonopoly Regulation and Trade,
[00:09:19] Anatoly Yurastov. Good afternoon, Anatoly Viktorovich,
[00:09:23] this is the favorite word of March. Everyone who is involved
[00:09:26] in the real economy flinched,
[00:09:29] because March regularly summarizes the results. In the
[00:09:33] field of domestic services for the population, you are a specialist, as we
[00:09:37] understand, according to the results.
[00:09:40] Hmm, this is mainly,
[00:10:55] of course, the non-state sector of the economy, but also
[00:10:59] currently a certain niche
[00:11:02] is occupied by individuals engaged in independent
[00:11:06] entrepreneurial activity. Among the trends in the development of the sphere, there is a curious
[00:11:43] you, is everything here legal from the point of view of March? In principle,
[00:11:47] everything is legal, if it attracts the consumer, why not, it doesn't
[00:11:50] interfere with the activity, the work
[00:11:53] of the master, then of course.
[00:12:25] Well, as I already said, these are car service services,
[00:12:29] more cars are being purchased, so there is
[00:12:32] a demand for maintenance, not necessarily repairs, just
[00:12:35] maintenance. Well, it's interesting, now there's a trend for buying
[00:12:38] new cars, right? But nevertheless, you say that
[00:12:42] private stations are also appearing,
[00:12:45] growing, that is, it cannot be said that everyone chooses
[00:12:49] centers for service, well,
[00:12:52] let's say, for any
[00:12:56] budget, for any conditions
[00:12:58] there
[00:13:02] is an offer, so the consumer himself chooses what is more
[00:13:05] convenient for him, to sit in a soft armchair at the dealer,
[00:13:08] to watch the work, or somewhere in
[00:13:11] a modest garage, well, the
[00:13:14] prices are certainly more pleasant in the second case
[00:13:18] of course they differ, this sphere is not
[00:13:21] regulated by law, the subject
[00:13:24] of business by agreement of the parties determines
[00:13:27] the cost of the service, of course, the subject has a norm,
[00:13:31] an hour, well, some additional services perhaps, like coffee,
[00:13:34] tea and so on, they can all take this into account when providing
[00:13:37] services and thereby already attract customers, so
[00:13:41] you can comfortably wait while your car is being
[00:13:43] serviced, but the consumer
[00:13:47] is the one who decides. But as a rule, the consumer probably
[00:13:51] still goes more to his master,
[00:13:54] yes. He trusts, that's right. Well, and another
[00:13:57] aspect is complaints: in the first half of this year, March
[00:14:01] received about 200 complaints about household services,
[00:14:04] is that a lot or a little, what do you think? Well,
[00:14:08] probably any number of complaints is a lot, so there is
[00:14:12] a reduction in complaints, it should be noted,
[00:14:15] but not always can these complaints be
[00:14:18] justified, in particular, many complaints are simply about
[00:14:22] the high cost of services, the consumer himself.
[00:14:26] agreed on the cost of the service with the performer,
[00:14:29] but then after
[00:14:33] the output, or
[00:14:35] a new cost may appear without agreement with
[00:14:39] the consumer, which is a violation of the rules,
[00:14:42] including the household rules of the consumer protection
[00:14:44] law, or the client looked
[00:14:48] somewhere else and changed his mind about the cost of this
[00:14:52] service, accordingly there is a complaint, why such...
[00:15:25] but the contract is not observed, well, because you kind of expected one
[00:15:29] amount, and it grew during
[00:15:31] it, and you kind of agree or not, but you
[00:15:35] are not protected, yes, you are protected. Well, there is another
[00:15:38] nuance in the consumer protection law, there is
[00:15:42] such a norm that the consumer and the performer can
[00:15:46] draw up a fixed or
[00:15:49] approximate calculation for the service. If this calculation is fixed, then
[00:15:52] of course, deviation from it is no longer possible, this must be stated
[00:15:56] in the contract, if it is fixed, yes. Well, that is,
[00:15:59] I would advise those who are starting renovations to sign
[00:16:02] such contracts with their
[00:16:05] people, of course.
[00:16:37] or there's something to fix, and the consumer
[00:16:41] is forced to pay, and then it turns out that it was completely unnecessary,
[00:16:44] yes, can a person appeal, can the consumer
[00:16:48] appeal for - to March for protection or
[00:16:51] something, yes, if the consumer believes that he
[00:16:55] received an improper service or was imposed some services
[00:16:59] that he was not obliged to do, yes, he can apply to March, but in any case
[00:17:02] and first of all, demand from the performer
[00:17:05] an expert examination. the quality of this
[00:17:09] service, and well,
[00:17:12] this issue is mostly resolved, as I
[00:17:15] understand, people rarely apply with this, because they simply don't know
[00:17:19] that it can be done, I haven't talked to anyone on
[00:17:22] this topic, no one means that it is possible to conclude a fixed
[00:17:26] contract with a team, the consumer protection law, it does not
[00:17:29] only apply to car services, it applies
[00:17:32] to all services, all services, well, name us the three most problematic
[00:17:36] areas, well, we talked about...
[00:19:07] For example, repair of sewing
[00:19:11] products, atelier, atelier, yes,
[00:19:14] that is, there are complaints about quality, there are
[00:19:18] about pricing, the main cost of
[00:19:21] the service is the materials used, which I do not understand,
[00:19:25] to hem trousers - it's thread,
[00:19:28] well, well, thread - it's the use of a machine,
[00:19:32] electricity manual is twice as expensive as the trousers themselves, I can't
[00:19:35] understand, that certainly cannot be, but if the client was satisfied, we have a very competitive
[00:19:37] market, very competitive, there are many repair shops,
[00:19:44] so the client himself must choose
[00:19:47] quality, the price of the service, the tariff,
[00:19:51] or rather the service, the location of this
[00:19:54] object. Since April 25, new rules have come into force, which were approved
[00:19:57] by the Council of Ministers' resolution of March
[00:20:00] 23, 2006, on the rules for household services
[00:20:03] for consumers. The new norms affected tire fitting,
[00:20:06] car washes, document processing at services, and the procedure for calculating
[00:20:10] the cost of services. Car service owners, for example, are now obliged
[00:20:14] to indicate the exact cost of each part in the receipts.
[00:20:17] Do you note that thanks to these new rules, the number
[00:20:21] of contentious situations in the field of household services has decreased?
[00:20:24] Absolutely, yes, this has reduced the number
[00:20:27] of appeals,
[00:20:29] complaints, so to speak, and the main
[00:20:32] task was to make
[00:20:36] them more understandable...
[00:21:20] in this case or not, but I understand that the time
[00:21:23] of proving, yes, now we will touch upon the topic of consumer
[00:21:27] protection, there is a norm about proper
[00:21:29] quality, from your experience, is
[00:21:33] this time of proving proper quality more often shifted to
[00:21:36] the consumer or to the performer? To the performer,
[00:21:40] the consumer can prove it, but
[00:21:42] is not obliged, uh-huh, that is, I can appeal, yes,
[00:21:46] if you were refused an inadequate service.
[00:21:50] Well, you realized that the service is of poor quality, you contact the
[00:21:53] performer to conduct an examination
[00:21:56] at the expense of the performer, it is conducted, in case
[00:22:00] my hair was burnt by the hairdresser, if the hair was burnt,
[00:22:03] of course, the only solution to the problem is compensation
[00:22:07] for moral damages in court, about 100
[00:22:10] rubles last time I read, this is determined by the court,
[00:22:13] the court determines, well, it's clear, but
[00:22:17] here again, the burden of proof is
[00:22:20] on the consumer, yes, in this case, the expert examination will still be
[00:22:24] conducted by the performer, uh-huh, well, and further actions, well,
[00:22:28] here too, if suddenly the client's
[00:22:31] rights, the consumer's rights were violated, there is already
[00:22:34] a whole vertical for protection from local authorities and March
[00:22:38] to general consumer rights protection and
[00:22:42] judicial instances. Well, you know, before meeting with you, we looked
[00:22:45] through the cases that people from Minsk apply with
[00:22:49] and...
[00:23:20] Nevertheless, self-employed individuals, who are engaged
[00:23:24] in this
[00:23:27] activity, also provide hairdressing
[00:23:29] services. Does March fight in any way with gray
[00:23:33] masters who work without checks, or is this the purview of the tax
[00:23:37] inspection? This is more, of course, the tax inspection, but we can
[00:23:40] consider it within the framework of consumer
[00:23:43] protection, that is, to present to the client,
[00:23:46] the consumer, a check or any other document.
[00:24:20] consumer rights, well, forgive me, Anatoly Viktorovich, but
[00:24:23] I talked to a hairdresser,
[00:24:27] who found a job out of 10, 15, 20
[00:24:30] salons in Minsk, the only one where they pay
[00:24:33] a salary, not in
[00:24:36] an envelope, and checks are issued after
[00:24:39] each client, well, that is, it's still a rarity. I cannot,
[00:24:43] of course, agree with you, well, we all go to hairdressers and
[00:24:47] well, to those hairdressers that I go to.
[00:25:21] Yes, yes, just for servicing non-cash
[00:25:23] payments.
[00:25:26] And this is where the tension begins, yes, questions arise, that
[00:25:30] if the question is only about 3-5%,
[00:25:33] excuse me, I'll interrupt, but such a question should not be asked, if it is
[00:25:36] supposed to be issued, a check, well, please issue a check, this is a
[00:25:39] fact, it is asked, Viktorovich, this is to
[00:25:42] say that not everything is regulated as we would
[00:25:45] like. The law requires issuing strict reporting documents, how
[00:25:49] often?
[00:27:32] beauty salon, yes, of course, and we will talk about pricing
[00:27:36] for medicines for funeral services in the next
[00:27:39] part, but for now, let's take a short break.
[00:28:00] We will introduce you to the people of our country.
[00:28:07] Once a docent said, you know, you need to handle skin with care,
[00:28:11] it's not the kind of structure you should
[00:28:14] poke at. They have many interesting stories
[00:28:17] behind them. RMC Cardiology, like any
[00:28:21] other hospital, has the concept of state
[00:28:24] funding, that is, we write technical specifications, everything
[00:28:27] we need, if there is a technical
[00:28:30] specification for this, it is produced. tenders for our center receive
[00:28:34] yes, and they are ready to surprise again and again,
[00:28:37] thanks to such an opportunity
[00:28:40] to study, to perform such manipulations,
[00:28:44] students acquire not only practical
[00:28:47] skills, but it also provides an opportunity
[00:28:50] to subsequently apply this in scientific practice,
[00:28:53] namely, already mastering technologies, I think they can
[00:28:56] come up with their own, even operative
[00:28:59] method. Watch the project Belarusians on
[00:29:02] Belarus 24 TV channel.
[00:29:21] Say Don't Be Silent is back on air, and today our guest is the head of the Department
[00:29:24] of Social Sphere and Services of the Ministry of Antimonopoly Regulation and Trade,
[00:29:28] Anatoly Yurastov. The list of medicines has been expanded by 15 positions.
[00:30:03] or it's gone, that is, there are quite a lot
[00:30:06] of such tools through
[00:30:10] which you can find out the availability of goods and medicines, why it
[00:30:13] disappeared, will it be available in the near future, what
[00:30:17] concerns the expansion of the list of medicinal
[00:30:19] preparations that are subject to referent regulation, yes,
[00:30:22] it has indeed been expanded by 17 positions, it was 37,
[00:30:26] now it's 54, but these are international unpatented
[00:30:30] names, that is, this is...
[00:30:33] the main component of the medicine, of course, the Ministry
[00:30:36] of Health will tell you more about this, and
[00:30:39] well, at the same time, we are involved in pricing,
[00:30:42] so we also have this information.
[00:30:45] Well, Anatoly Viktorovich, again I have my subjective personal opinion,
[00:30:49] what about that question? I was in Vitebsk not long ago, the
[00:30:53] same chain of pharmacies that I use in
[00:30:55] Minsk, the prices are significantly, noticeably
[00:30:59] lower than in Minsk. How can this be explained?
[00:31:03] There are many factors that affect the
[00:31:06] cost of a medicinal product. In general, in the
[00:31:09] Republic of Belarus, the strictest regulation of medicinal
[00:31:12] products, medical devices.
[00:31:46] additive, this is the first thing. Secondly, why there is a discrepancy in prices by
[00:31:50] region, what volumes
[00:31:53] were purchased, what batch did
[00:31:56] the importer have, what was the dollar exchange rate at the moment, that is, all this
[00:31:59] is so interconnected, and of course, the
[00:32:03] main thing, many pharmacies do not
[00:32:06] apply the maximum trade markup so as not
[00:32:10] to go beyond the limits, you mean regions,
[00:32:13] regions, yes... well, I also cannot
[00:32:17] agree with you, because monthly we
[00:32:20] analyze internet sources, well,
[00:32:23] for example, we have such internet resources tabletka.by,
[00:32:27] 103.by and other electronic platforms that
[00:32:30] can be monitored, to assess
[00:32:33] the actual state, the price range for the same
[00:32:36] medicinal product, we find
[00:32:40] isolated violations, in the first half of the year we only had
[00:32:44] two violations. For two pharmacies, and as we were
[00:32:47] told by the owners of the pharmacy, there was
[00:32:51] a malfunction in the computer program, the wholesale markup was exceeded
[00:32:55] by literally 1%, less than 1%, well,
[00:32:58] accordingly, a violation occurred along the entire chain to
[00:33:02] the culprits. I recently looked at one
[00:33:05] drug in Minsk in pharmacies, the price range was from
[00:33:09] 40 to 69 rubles, that is, it is
[00:33:12] quite a significant difference. Unfortunately,
[00:33:15] yes, there can be such a difference, I will repeat
[00:33:18] again, it depends on the time of delivery
[00:33:22] of the goods here, the dollar exchange rate, the batch,
[00:33:26] the trade markup is twice as high, 40 and 69, that's, well, that's not twice
[00:33:29] as much, almost, the difference is big, but at the same time,
[00:33:33] believe me, there will be no violation there. It's surprising, if
[00:33:36] the consumer has doubts about
[00:33:40] the validity of the price of the medicinal product, well,
[00:33:44] for example, it...
[00:34:15] about the unreasonable price, as each, this is what concerns
[00:34:19] internet users, and a pensioner, who faced a situation where his
[00:34:22] usual medicine, there is none in the nearest pharmacies for various
[00:34:25] reasons, in the fourth pharmacy, for example, it is available, but at
[00:34:28] a higher price. Without appealing to the internet, where can
[00:34:32] a pensioner apply? Pharmacy reference service
[00:34:35] 169 in the city of Minsk, state their,
[00:34:38] yes, so and so, problem, according
[00:34:41] to the information provided. I myself monitored these
[00:34:45] sites, including because questions
[00:34:47] arise, people call our hotline, ask where to find a medicinal
[00:34:51] product, but it's not entirely our competence, and
[00:34:54] we, the employees of our department,
[00:34:57] monitored the websites of regional executive committees, Minsk City Executive Committee,
[00:35:01] in particular the Minsk City Executive Committee, the
[00:35:05] health committee, they have information, such
[00:35:07] a reference service 169, by this
[00:35:11] phone number you can find out what medicine,
[00:35:45] Yes, pharmacies have never refused, I can say that from my own experience, but
[00:35:49] of course, before buying anything, whether it's medicine or not
[00:35:53] medicine, we still conduct
[00:35:56] market analysis, if it's something serious, and we understand
[00:36:00] that there can be a price difference, because
[00:36:03] well, in 2025 you announced a price reduction
[00:36:06] of 25%
[00:36:08] on popular drugs. When they announce price reductions, I'm even curious,
[00:36:12] because in my opinion, they are rising. Well, name
[00:36:16] specific drugs where the price actually
[00:36:19] decreased by 20%. Well, I will name one drug,
[00:36:22] a fairly well-known antibiotic
[00:36:25] sumamed, its price thanks to
[00:36:28] reference pricing was reduced by
[00:36:31] 25%. Why did this one get
[00:36:35] well, for some reason I just remembered it, it's just that you
[00:36:38] remember the most popular well, like, I was
[00:36:41] prescribed it, I used it for colds, I was
[00:36:45] prescribed Augmentin, there was also
[00:36:47] a reduction, but the reduction there was not that much, not 20, I think
[00:36:51] it was 15%. Well, that is, there are actually
[00:36:54] positions, yes, that can be referenced.
[00:37:27] medical device, medical equipment,
[00:37:30] rather, and you can also see that
[00:37:33] same discrepancy, as with medicines, in prices. There are
[00:37:37] stores where, well, branded, as they are considered, medical equipment
[00:37:40] stores, everything will cost more there. Today,
[00:37:43] however, in pharmacies, it happens that
[00:37:46] you unexpectedly find a blood pressure monitor at a pleasant
[00:37:49] price, yes, and moreover, pharmacies,
[00:37:53] they use distance selling, online stores, where...
[00:37:57] and well, storage and maintenance is
[00:37:59] simplified, well, yes, this is a licensed activity,
[00:38:03] so and by the way, you are not
[00:38:07] going to control online trading these
[00:38:10] well-known platforms?
[00:38:13] Well, online trading, it's kind of controlled to a certain extent,
[00:38:17] but it's trade, it's not entirely the sphere
[00:38:21] of household services. Monitoring is carried out
[00:38:24] within the framework of considering appeals. Citizens'
[00:38:28] issues are also considered, letters
[00:38:30] are sent to the
[00:38:33] Ministry of Information, termination of activities
[00:38:37] of some websites and the same marketplaces,
[00:38:40] closing of cards on the territory of the Republic of Belarus, if they contradict
[00:38:44] the legislation of the republic, yes, I remember that the biggest
[00:38:47] victory, so to speak, was money for
[00:38:51] returning goods, yes, we stopped paying in
[00:38:54] Russia, for example, still.
[00:38:57] It worked, well, let's talk about funeral
[00:39:01] services - this is an area of increased social
[00:39:03] sensitivity. Last year, March found
[00:39:07] violations, I read, in
[00:39:09] 75%
[00:39:12] of the objects covered by monitoring,
[00:39:15] well, that's a pretty serious figure, 75%, well,
[00:39:19] across the Republic of Belarus, yes, yes, and
[00:39:22] the only thing I can say is that the violations were, well, as
[00:39:26] a rule, due to the absence of.
[00:39:58] last year, yes, a government resolution was adopted, in
[00:40:01] which certain frameworks
[00:40:04] were set for the formation
[00:40:07] of the cost of services and the cost of individual funeral
[00:40:10] goods, uh-huh, this resolution
[00:40:13] 473, well, it was
[00:40:16] adopted with difficulty,
[00:40:20] there were many comments,
[00:40:23] outrage from the business community.
[00:42:10] so additional services, such as transport, a special hall, and so on,
[00:42:13] how to distinguish between imposing a paid service and
[00:42:16] an obligatory one? There is a basic
[00:42:19] list of services, they are called guaranteed
[00:42:23] burial services, which the state can provide
[00:42:26] free of charge to a citizen, so for any citizen
[00:42:30] who finds himself in such a situation, perhaps it is necessary
[00:42:34] to be guided by this basic list, this basic list, he
[00:42:37] can ask to go to...
[00:43:10] regardless, but the key point is the availability
[00:43:13] of a consumer's statement,
[00:43:16] a citizen's death certificate, but once again,
[00:43:19] I will draw your attention, you need to carefully read the contract, everything
[00:43:23] you signed, word for word, the subject
[00:43:27] is obliged to fulfill, everything that is superfluous,
[00:43:29] left-handed, it does not concern you,
[00:43:33] and do we have unscrupulous agents
[00:43:37] who intercept clients?
[00:43:39] morgues are inflated, well, there is no such statistics, probably it's not our
[00:43:43] competence, it should be handled by well, probably not by the Ministry of Internal Affairs,
[00:43:46] but what does he violate, what is his unscrupulousness
[00:43:50] manifested in, maybe there is
[00:43:53] a violation of ethics? of the funeral department?
[00:43:56] Listen, when a gypsy sells
[00:43:59] or buys gold at a gold
[00:44:02] pawn shop, what is she violating? Well, she's an individual, and an individual in our country
[00:44:05] doesn't have the right to sell, but if she registered as a self-employed
[00:44:09] sole proprietor. It's not allowed
[00:44:11] for gold. For retail trade,
[00:44:15] there should be certain conditions, especially for gold. This is a licensed
[00:44:18] activity. Well,
[00:44:21] let's just say that again, it's up to
[00:44:25] the buyers' conscience, the consumer, that is, what
[00:44:28] they will eventually come to, what they will sign, what contract, what
[00:44:32] price tag they will choose, and so on. So here we cannot, I
[00:44:36] understand, it's like with those scammers, when you give it to them yourself.
[00:45:10] But today, the law, fortunately, allows for burial at the expense
[00:45:13] of the budget. I think that many segments
[00:45:17] of the population, including the poor, are very
[00:45:20] happy with this fact, because it always happens
[00:45:24] decently, even if the family has absolutely no
[00:45:27] means, death, as we know, comes suddenly. So this
[00:45:31] fixed state price, are you going to review it
[00:45:35] for the basic ritual there towards an increase or
[00:45:37] maybe...
[00:46:40] when passing through all these stages, the tariffs for such
[00:46:43] services can be increased, uh-huh, well, I
[00:46:46] had to hear complaints that well, what is 2900, you can't even buy a
[00:46:50] good coffin with that.
[00:49:19] On air again is "Don't Be Silent, Just Say It." Today our guest.
[00:51:52] you came into the system in March, that's almost 20
[00:51:56] years, right? Already. Listen, what has changed in
[00:51:59] pricing, in your opinion, what should be noted in general, if in
[00:52:02] the prospect of Belarus's development?
[00:52:05] Of course it's changing. In general, the approaches
[00:52:09] remain, despite the fact that our economy is market-based, it still has
[00:52:13] a social orientation, so we have a list of socially
[00:52:16] significant goods, and socially significant services, and
[00:52:20] regulation of monopolists is carried out by us. Well, in those days, at the
[00:52:24] beginning, perhaps there was no such regulation of monopolists. Today, if
[00:52:27] an economic entity occupies a dominant position in
[00:52:31] the goods market, it can determine actions on this...
[00:55:05] As for household services, the main, so to
[00:55:09] speak, criterion is citizens' appeals.
[00:55:12] Monthly, we form a consolidated plan
[00:55:15] of control and analytical measures
[00:55:18] in all areas, well, in particular, in household services,
[00:55:22] for example, monitoring of hairdressers, baths,
[00:55:26] service stations. Based on the season,
[00:55:29] perhaps, the number of appeals in a certain period, we choose
[00:55:33] a direction and conduct monitoring.
[00:56:39] that you, our entrepreneurs, are people who know how to negotiate, because as much as I
[00:56:43] have heard from those, from newly minted salon
[00:56:46] owners, the impression is that there is no longer what used to be, that
[00:56:50] control for control's sake and for the sake of
[00:56:53] providing you with personal services or bribes and
[00:56:57] so on. That is, everything here goes, well, you understand that
[00:57:00] a person is not knowledgeable and he did not foresee some things, and
[00:57:04] the person also... wants everything to be in order, right? And what
[00:57:08] simple advice can you give to a consumer so that this
[00:57:11] consumer is not deceived?
[00:57:14] Well, there are probably several pieces of advice here, and it...
[00:57:17] you need to approach - making
[00:57:20] a purchase, and especially if it's
[00:57:24] quite an expensive purchase or it's an expensive service,
[00:57:27] you need to approach it reasonably, study
[00:57:31] who provides what services, sells
[00:57:34] goods, look at complaints,
[00:57:38] of course, it wouldn't hurt to study the same rules of household service, if it's
[00:57:41] the provision of services, the rules of trade, if it's the sale
[00:57:45] of some product, that is, if...
[00:58:17] For example, in my own experience, if I see that my
[00:58:21] rights are being brazenly violated, I demand
[00:58:24] the book of complaints and suggestions. That's it, at the first
[00:58:28] demand of the consumer,
[00:58:31] the consumer must be presented with this
[00:58:34] book. I think that's how it is, well, I don't know, it's been a long time since
[00:58:38] I had an internal impulse to demand
[00:58:42] this book
[00:58:42] of complaints.
[00:58:46] You correctly noted. As of today,
[00:58:49] in general, the number of appeals is decreasing,
[00:58:53] well, at the same time, at certain times,
[00:58:56] yes.
[00:58:58] And you, Anatoly Viktorovich, knowing all these rules, what kind of consumer are you?
[00:59:02] An extremist, like you always know, you
[00:59:05] won't demand your rights? I will defend
[00:59:08] my rights, well, like a normal consumer within the framework
[00:59:11] of the law. Why did I remember extremists? Because, unfortunately,
[00:59:14] people are cunning.
[01:00:47] I think we had a very useful conversation
[01:00:50] today. Good luck to you in your
[01:00:53] activities. And we, Tatyana Shcherbina, Viktoria Popova, are saying goodbye to you for today.
[01:02:37] The government proposes a number of innovations in a number of
[01:02:40] sensitive areas for people, which is why the topic was brought
[01:02:44] up at the President's meeting with the Council of Ministers. One of the issues
[01:02:47] concerns updating the scheme for financing the supply of mineral
[01:02:51] fertilizers to agricultural organizations. It was also proposed to discuss
[01:02:55] the expediency of merging two
[01:02:57] state structures: the Ministry of Natural Resources
[01:03:01] and Environmental Protection and the State Inspectorate for the Protection
[01:03:04] of Animal and Plant Life. An important topic concerns
[01:03:07] the transformation of childcare benefits
[01:03:10] for children under 3 years old. On this issue, Alexander
[01:03:13] Lukashenka demands the development of an effective formula. At
[01:03:17] the state level, we need to find an effective
[01:03:20] formula that, firstly, will revive demographic
[01:03:24] processes, and secondly, will become a motivation for conscious
[01:03:27] motherhood and fatherhood.
[01:03:30] They will make them, as it's fashionable to say, a trendy trend,
[01:03:33] then we will preserve and multiply our population. To solve
[01:03:37] demographic problems, the government proposes
[01:03:40] to fundamentally revise state support measures,
[01:03:44] but before we reach a consensus on
[01:03:47] all these issues, we need to answer the following questions: Is there
[01:03:51] a guarantee that the expansion of financial incentives
[01:03:55] will really give
[01:03:58] does world experience show?
[01:05:30] tried different options for sanatoriums. Milk sales
[01:05:34] are of extra class. 10 tons here,
[01:05:37] and there, well, 3 tons, about
[01:05:39] 3600-4.
[01:05:41] This is a noticeable, noticeable increase, plus growth dynamics
[01:05:45] are certainly observed here every day, it will continue
[01:05:48] to be observed. This year we are building seven
[01:05:52] sanatoriums under the development program together with
[01:05:55] the regional executive committee, thanks to their financial support.
[01:06:00] All the latest equipment is included, which is available in principle in
[01:06:03] the country for processing and dishes for
[01:06:06] calves, stalls for calves, determining
[01:06:10] the quality of milk and colostrum collected, that is, in principle, everything
[01:06:13] newest in animal husbandry for examining small
[01:06:17] newborn calves, in principle, all this will be available in these
[01:06:20] sanatoriums. Trade unions of Belarus monitor
[01:06:23] school bazaars, under the close control of inspectors,
[01:06:27] the assortment, quality and origin of goods.
[01:06:30] Literally by touch, by tags, controllers check
[01:06:33] the composition. Synthetics do not pass the test, the choice should
[01:06:37] be not only in favor of beauty, but also safety. If
[01:06:40] a shortage of basic items, price gouging
[01:06:44] the reaction will be instantaneous. Any
[01:06:47] failures are promptly addressed by
[01:06:51] властями, чтобы исправить ситуацию до того, как
[01:06:54] the first bell rings. We can conclude
[01:06:58] that compared
[01:07:00] to last year, the number of goods from Belarusian
[01:07:04] manufacturers has increased. Currently, according to statistics,
[01:07:08] they account for about 80%. Retail
[01:07:11] outlets are improving service.
[01:07:14] Special areas are allocated for school supplies, school
[01:07:18] assortment goods, where consultants work.
[01:07:22] A buyer, if suddenly lost, can always
[01:07:25] get help and support. Lida
[01:07:28] was included in the route of the international
[01:07:31] patriotic car rally "Roads of Glory, Our History", which passes through places of military glory
[01:07:35] in Russia and Belarus. Its participants, mostly
[01:07:38] young people, will travel thousands of kilometers. I believe it's very important to maintain
[01:08:13] ties, especially now in a very
[01:08:17] difficult, historical time, when
[01:08:20] they are trying to rewrite historical facts,
[01:08:23] it is very important, firstly, to preserve
[01:08:27] the unity of our fraternal peoples,
[01:08:30] and secondly, not to forget history.
[01:08:34] Belarus and Tajikistan are strengthening
[01:08:36] transport links, from August 29, the national
[01:08:39] airline: Minsk. Flights will
[01:08:46] be operated once a week on Saturdays. The new route
[01:08:49] will simplify travel for citizens and open up new opportunities for
[01:08:52] business, tourism and humanitarian contacts between countries.
[01:08:55] In Braslaw region,