CBCNEWS — Live Hanomansing Tonight 20260814 230000 UTC 1674 transcript segments Original Broadcaster Captioning (Enhanced) Data courtesy of The GDELT Project (https://www.gdeltproject.org/), from the Internet Archive TV News Archive. Machine transcription. Treat it as a searchable index of what was broadcast, not a verbatim quotation record. [00:00:23] CANADA AND THE UNITED STATES. TIME IS RUNNING OUT. [00:00:26] TIME IS RUNNING OUT. IF CANADA HOPES TO AVOID IF CANADA HOPES TO AVOID PUNISHING NEW U.S. TARIFFS THAT [00:00:30] PUNISHING NEW U.S. TARIFFS THAT COULD SEE MORE THAN $20 BILLION COULD SEE MORE THAN $20 BILLION WORTH OF CANADIAN GOODS SLAPPED [00:00:33] WORTH OF CANADIAN GOODS SLAPPED WITH A 50% LEVY. [00:00:36] WITH A 50% LEVY. DOMINIC LeBLANC, THE MINISTER DOMINIC LeBLANC, THE MINISTER RESPONSIBLE FOR THE FILE AND [00:00:39] RESPONSIBLE FOR THE FILE AND CANADA'S CHIEF NEGOTIATOR JANICE CANADA'S CHIEF NEGOTIATOR JANICE CHARETTE REMAIN IN WASHINGTON. [00:00:43] CHARETTE REMAIN IN WASHINGTON. THEY'RE BRIEFING BOTH PROVINCIAL THEY'RE BRIEFING BOTH PROVINCIAL AND TERRITORIAL MINISTERS AND [00:00:47] AND TERRITORIAL MINISTERS AND THE PRIME MINISTER'S ADVISORY [00:00:51] THE PRIME MINISTER'S ADVISORY COMMITTEE. COMMITTEE. JAMIESON GREER IS CLEAR THAT [00:00:55] JAMIESON GREER IS CLEAR THAT THIS IS ALL ABOUT THE [00:00:56] THIS IS ALL ABOUT THE PRESIDENT'S PRIORITIES. [00:01:01] PRESIDENT'S PRIORITIES. >> AT THE END OF THE DAY, >> AT THE END OF THE DAY, PRESIDENT TRUMP AND THE UNITED PRESIDENT TRUMP AND THE UNITED STATES WILL DO WHAT IS BEST FOR [00:01:05] STATES WILL DO WHAT IS BEST FOR AMERICA. AMERICA. IF THERE IS A WAY TO BRING IF THERE IS A WAY TO BRING CANADA ALONG WITH THAT, WE'RE [00:01:09] CANADA ALONG WITH THAT, WE'RE HAPPY TO DO THAT BUT WE'RE HAPPY TO DO THAT BUT WE'RE MOSTLY FOCUSED FIRST AND [00:01:12] MOSTLY FOCUSED FIRST AND FOREMOST ON MAKING SURE THAT FOREMOST ON MAKING SURE THAT PRESIDENT TRUMP'S TRADE POLICY [00:01:14] PRESIDENT TRUMP'S TRADE POLICY IS EXECUTED. IS EXECUTED. >> Karina: THE NEW U.S. IMPOSED [00:01:17] >> Karina: THE NEW U.S. IMPOSED TARIFFS ARE SET TO KICK IN ON TARIFFS ARE SET TO KICK IN ON WEDNESDAY IF NO NEW TRADE DEAL [00:01:20] WEDNESDAY IF NO NEW TRADE DEAL IS REACHED. IS REACHED. THE CBC'S OLIVIA STEFANOVICH [00:01:23] THE CBC'S OLIVIA STEFANOVICH BRINGS US THE LATEST FROM [00:01:26] BRINGS US THE LATEST FROM OTTAWA. OTTAWA. >> Olivia: WELL KARINA, JAMIESON [00:01:30] >> Olivia: WELL KARINA, JAMIESON GREER SAYS THERE ARE A FEW GREER SAYS THERE ARE A FEW ISSUES HERE WITH CANADA. [00:01:33] ISSUES HERE WITH CANADA. HE SAYS THE U.S. HAS A LOT OF HE SAYS THE U.S. HAS A LOT OF CONCERNS AND IF CANADA WANTS TO [00:01:36] CONCERNS AND IF CANADA WANTS TO REACH A RESOLUTION AND GET A NEW REACH A RESOLUTION AND GET A NEW TRADE DEAL WITH THE U.S., THEN [00:01:39] TRADE DEAL WITH THE U.S., THEN IT HAS TO ADDRESS ALL OF THESE [00:01:41] IT HAS TO ADDRESS ALL OF THESE AMERICAN ISSUES THAT THE U.S. AMERICAN ISSUES THAT THE U.S. HAS WITH CANADA. [00:01:45] HAS WITH CANADA. WE KNOW FROM SOURCES THAT OVER WE KNOW FROM SOURCES THAT OVER THE LAST FEW WEEKS, BOTH SIDES [00:01:48] THE LAST FEW WEEKS, BOTH SIDES HAVE BEEN EXCHANGING PROPOSALS HAVE BEEN EXCHANGING PROPOSALS TO TRY TO GET TO AN AGREEMENT [00:01:52] TO TRY TO GET TO AN AGREEMENT BEFORE NEW TARIFFS ARE BEFORE NEW TARIFFS ARE IMPLEMENTED NEXT WEEK. [00:01:55] IMPLEMENTED NEXT WEEK. RECENTLY WE HEARD THAT THE RECENTLY WE HEARD THAT THE CANADIANS REJECTED AN AMERICAN [00:01:59] CANADIANS REJECTED AN AMERICAN PROPOSAL BECAUSE IT DIDN'T GO PROPOSAL BECAUSE IT DIDN'T GO FAR ENOUGH TO ADDRESS SECTORIAL [00:02:02] FAR ENOUGH TO ADDRESS SECTORIAL TARIFFS, THOSE TARIFFS THAT ARE [00:02:04] TARIFFS, THOSE TARIFFS THAT ARE IN PLACE AGAINST CANADIAN AUTOS, [00:02:06] IN PLACE AGAINST CANADIAN AUTOS, STEEL, ALUMINUM, AND FORESTRY [00:02:10] STEEL, ALUMINUM, AND FORESTRY PRODUCTS. PRODUCTS. THAT REMAINS A STICKING POINTS. THAT REMAINS A STICKING POINTS. WITH THE NEW TARIFFS SET TO TAKE [00:02:14] WITH THE NEW TARIFFS SET TO TAKE EFFECT NEXT WEEK, A 50% LEVY [00:02:17] EFFECT NEXT WEEK, A 50% LEVY AGAINST HUNDREDS OF CANADIAN AGAINST HUNDREDS OF CANADIAN IMPORTS, GREER WAS ASKED WHAT [00:02:21] IMPORTS, GREER WAS ASKED WHAT THE U.S. WOULD DO IF CANADA THE U.S. WOULD DO IF CANADA DECIDES TO RETALIATE. DECIDES TO RETALIATE. HERE'S MORE FROM GREER. [00:02:25] HERE'S MORE FROM GREER. >> THIS IS NOT A TRADE WAR. >> THIS IS NOT A TRADE WAR. WE HAVE DOMESTIC SUPPLY CHAINS [00:02:28] WE HAVE DOMESTIC SUPPLY CHAINS WE'RE TRYING TO PROTECT AND WE'RE TRYING TO PROTECT AND SUPPORT. SUPPORT. THAT'S WHAT WE'RE TRYING TO DO. [00:02:31] THAT'S WHAT WE'RE TRYING TO DO. IT'S NOT CANADA-SPECIFIC, WE'RE IT'S NOT CANADA-SPECIFIC, WE'RE DOING THIS GLOBALLY. [00:02:34] DOING THIS GLOBALLY. IF A COUNTRY RETALIATES AGAINST [00:02:36] IF A COUNTRY RETALIATES AGAINST US, WE'RE NOT GOING TO TOLERATE US, WE'RE NOT GOING TO TOLERATE THAT, WE'RE GOING TO TAKE [00:02:40] THAT, WE'RE GOING TO TAKE ACTION. ACTION. THE CANADIANS, THEY WANT TO HAVE THE CANADIANS, THEY WANT TO HAVE A MORE CONCILIATORY APPROACH, [00:02:44] A MORE CONCILIATORY APPROACH, BUT WE'LL SEE. BUT WE'LL SEE. >> Olivia: SO GREER IS SAYING [00:02:47] >> Olivia: SO GREER IS SAYING THE U.S. WON'T RETALIATE ANYMORE THE U.S. WON'T RETALIATE ANYMORE RETALIATION FROM CANADA. [00:02:51] RETALIATION FROM CANADA. GREER ALSO ADDING THAT THE GREER ALSO ADDING THAT THE REASON WHY THESE NEW TARIFFS [00:02:54] REASON WHY THESE NEW TARIFFS WOULD TAKE EFFECT NEXT WEEK, THE WOULD TAKE EFFECT NEXT WEEK, THE 50% LEVY AGAINST HUNDREDS OF [00:02:57] 50% LEVY AGAINST HUNDREDS OF CANADIAN GOODS IS BECAUSE CANADA CANADIAN GOODS IS BECAUSE CANADA RETALIATED AGAINST THE U.S. IN [00:03:00] RETALIATED AGAINST THE U.S. IN THE FIRST PLACE, BEING ONE OF THE FIRST PLACE, BEING ONE OF TWO COUNTRIES THAT DID SO TWO COUNTRIES THAT DID SO INCLUDING CHINA. [00:03:04] INCLUDING CHINA. GREER ALSO PINNING THE TWO SIDES GREER ALSO PINNING THE TWO SIDES AS BEING QUITE FAR APART. [00:03:07] AS BEING QUITE FAR APART. FRANK McKENNA IS A FORMER FRANK McKENNA IS A FORMER CANADIAN AMBASSADOR TO THE U.S. [00:03:11] CANADIAN AMBASSADOR TO THE U.S. HERE'S HIS TAKE ON GREER'S HERE'S HIS TAKE ON GREER'S COMMENTS. [00:03:15] COMMENTS. >> HE IS JUST EXAGGERATING >> HE IS JUST EXAGGERATING ENORMOUSLY TO STRENGTHEN HIS [00:03:17] ENORMOUSLY TO STRENGTHEN HIS HAND IN THE NEGOTIATIONS. [00:03:19] HAND IN THE NEGOTIATIONS. IN ACTUAL FACT, WE HAVE AN [00:03:22] IN ACTUAL FACT, WE HAVE AN AGREEMENT THAT STARTED WITH AGREEMENT THAT STARTED WITH NAFTA, CUSMA, WHATEVER YOU CALL [00:03:26] NAFTA, CUSMA, WHATEVER YOU CALL IT, ONE THAT THE PRESIDENT IT, ONE THAT THE PRESIDENT NEGOTIATED IN THIS LAST TERM, [00:03:29] NEGOTIATED IN THIS LAST TERM, WHICH HE SAID WAS THE BEST DEAL [00:03:30] WHICH HE SAID WAS THE BEST DEAL IN THE HISTORY OF OUR PLANET. [00:03:34] IN THE HISTORY OF OUR PLANET. WHERE WE'RE FAR APART IS THE WHERE WE'RE FAR APART IS THE UNILATERAL TARIFFS THAT THE [00:03:37] UNILATERAL TARIFFS THAT THE UNITED STATES HAS IMPOSED ON [00:03:39] UNITED STATES HAS IMPOSED ON STEEL, ALUMINUM, AND AUTOS, AND [00:03:42] STEEL, ALUMINUM, AND AUTOS, AND FOREST PRODUCTS TO PROTECT [00:03:45] FOREST PRODUCTS TO PROTECT INTERESTS, WHICH ARE CLOSE TO INTERESTS, WHICH ARE CLOSE TO THE PRESIDENT OF THE UNITED [00:03:48] THE PRESIDENT OF THE UNITED STATES QUITE FRANKLY. STATES QUITE FRANKLY. >> Olivia: NOW FOLLOWING HIS [00:03:51] >> Olivia: NOW FOLLOWING HIS FOURTH MEETING IN THE PAST THREE FOURTH MEETING IN THE PAST THREE WEEKS WITH THE MINISTER [00:03:54] WEEKS WITH THE MINISTER RESPONSIBLE FOR CANADA-U.S. RESPONSIBLE FOR CANADA-U.S. TRADE DOMINIC LeBLANC AND THE [00:03:57] TRADE DOMINIC LeBLANC AND THE CHIEF NEGOTIATOR JANICE [00:04:00] CHIEF NEGOTIATOR JANICE CHARETTE, GREER TOLD CBC NEWS CHARETTE, GREER TOLD CBC NEWS THAT BOTH SIDES ARE PREPARING [00:04:03] THAT BOTH SIDES ARE PREPARING OPTIONS TO BE PRESENTED TO U.S. OPTIONS TO BE PRESENTED TO U.S. PRESIDENT DONALD TRUMP AND PRIME [00:04:07] PRESIDENT DONALD TRUMP AND PRIME MINISTER MARK CARNEY. MINISTER MARK CARNEY. CARNEY IS IN ITALY THIS WEEK ON [00:04:09] CARNEY IS IN ITALY THIS WEEK ON A PERSONAL COMMITMENT ACCORDING A PERSONAL COMMITMENT ACCORDING TO THE PRIME MINISTER'S OFFICE, [00:04:13] TO THE PRIME MINISTER'S OFFICE, ON VACATION UNTIL NEXT MONDAY IN [00:04:15] ON VACATION UNTIL NEXT MONDAY IN WHICH HE WILL RETURN TO A FULL WHICH HE WILL RETURN TO A FULL SCHEDULE. [00:04:18] SCHEDULE. CARNEY DID SAY BEFORE HE TOOK A CARNEY DID SAY BEFORE HE TOOK A REDUCED SCHEDULE THAT CANADA IS [00:04:21] REDUCED SCHEDULE THAT CANADA IS POTENTIALLY LOOKING AT POTENTIALLY LOOKING AT RETALIATION AND HE SAYS THAT ALL [00:04:24] RETALIATION AND HE SAYS THAT ALL OPTIONS ARE ON THE TABLE SHOULD OPTIONS ARE ON THE TABLE SHOULD THOSE NEW TARIFFS TAKE EFFECT IN [00:04:28] THOSE NEW TARIFFS TAKE EFFECT IN JUST A FEW DAYS FROM NOW. [00:04:31] JUST A FEW DAYS FROM NOW. >> Karina: NOW WE KNOW THAT HE >> Karina: NOW WE KNOW THAT HE BRIEFED THE PROVINCES AND BRIEFED THE PROVINCES AND TERRITORIES. [00:04:35] TERRITORIES. WHAT ARE THEY SAYING? WHAT ARE THEY SAYING? >> Olivia: WELL, WE'RE HEARING [00:04:38] >> Olivia: WELL, WE'RE HEARING FROM B.C. PREMIER DAVID EBY ON FROM B.C. PREMIER DAVID EBY ON HOW THESE TRADE NEGOTIATIONS ARE HOW THESE TRADE NEGOTIATIONS ARE GOING. [00:04:42] GOING. HE REMAINS VERY CONCERNED ABOUT HE REMAINS VERY CONCERNED ABOUT THE TARIFFS THAT REMAIN IN PLACE [00:04:45] THE TARIFFS THAT REMAIN IN PLACE BY THE U.S. AGAINST SOFTWOOD BY THE U.S. AGAINST SOFTWOOD LUMBER. [00:04:49] LUMBER. HE DOESN'T THINK THAT CANADA HE DOESN'T THINK THAT CANADA SHOULD REALLY RUSH INTO A DEAL [00:04:53] SHOULD REALLY RUSH INTO A DEAL WITH THE U.S. IF THESE TARIFFS [00:04:55] WITH THE U.S. IF THESE TARIFFS REMAIN AS THEY ARE RIGHT NOW. REMAIN AS THEY ARE RIGHT NOW. WE'RE HEARING SIMILAR THINGS [00:04:58] WE'RE HEARING SIMILAR THINGS FROM OTHER PROVINCES THAT CANADA FROM OTHER PROVINCES THAT CANADA SHOULD REALLY TRY TO HOLD THE [00:05:01] SHOULD REALLY TRY TO HOLD THE LINE AS LONG AS POSSIBLE AND NOT LINE AS LONG AS POSSIBLE AND NOT MAKE FURTHER CONCESSIONS TO THE MAKE FURTHER CONCESSIONS TO THE U.S. [00:05:05] U.S. HERE'S MORE FROM EBY. [00:05:07] HERE'S MORE FROM EBY. >> WE FACE HIGHER TARIFFS THAN [00:05:10] >> WE FACE HIGHER TARIFFS THAN RUSSIA. RUSSIA. THE U.S., FOR SOME INEXPLICABLE [00:05:14] THE U.S., FOR SOME INEXPLICABLE REASON IS PUTTING FOREST [00:05:16] REASON IS PUTTING FOREST FAMILIES OUT OF WORK HERE IN [00:05:18] FAMILIES OUT OF WORK HERE IN ORDER TO PRIORITIZE LUMBER [00:05:22] ORDER TO PRIORITIZE LUMBER IMPORT FROM EUROPE AND RUSSIA. IMPORT FROM EUROPE AND RUSSIA. THAT ISSUE NEEDS TO BE THAT ISSUE NEEDS TO BE ADDRESSED. [00:05:26] ADDRESSED. THE SOFTWOOD LUMBER SECTOR IS THE SOFTWOOD LUMBER SECTOR IS BIGGER THAN AUTO PARTS AND STEEL [00:05:30] BIGGER THAN AUTO PARTS AND STEEL COMBINED IN TERMS OF THE COMBINED IN TERMS OF THE CANADIAN ECONOMY AND IT NEEDS TO [00:05:33] CANADIAN ECONOMY AND IT NEEDS TO BE FRONT AND CENTRE AT THE BE FRONT AND CENTRE AT THE TABLE. [00:05:36] TABLE. >> Olivia: NOW ALL THE >> Olivia: NOW ALL THE TERRITORIES IN MOST PROVINCES [00:05:39] TERRITORIES IN MOST PROVINCES EXCEPT FOR ALBERTA AND [00:05:41] EXCEPT FOR ALBERTA AND SASKATCHEWAN HAVE A BAN IN PLACE [00:05:44] SASKATCHEWAN HAVE A BAN IN PLACE AGAINST AMERICAN ALCOHOL. AGAINST AMERICAN ALCOHOL. THEY REMOVED IT FROM THEIR STORE [00:05:47] THEY REMOVED IT FROM THEIR STORE SHELVES BECAUSE OF U.S. TARIFFS. [00:05:49] SHELVES BECAUSE OF U.S. TARIFFS. ONTARIO SAYS THEY'RE NOT WILLING ONTARIO SAYS THEY'RE NOT WILLING TO GIVE UP THE LEVERAGE UNLESS [00:05:53] TO GIVE UP THE LEVERAGE UNLESS THERE IS A FAIR AGREEMENT WITH THERE IS A FAIR AGREEMENT WITH THE U.S. THE U.S. HERE'S MORE FROM THE PROVINCE'S [00:05:57] HERE'S MORE FROM THE PROVINCE'S FINANCE MINISTER. FINANCE MINISTER. >> WELL CLEARLY, I THINK THE [00:05:59] >> WELL CLEARLY, I THINK THE BEST DEAL WOULD BE NO TARIFFS. BEST DEAL WOULD BE NO TARIFFS. NO TARIFFS ON STEEL, NO TARIFFS [00:06:02] NO TARIFFS ON STEEL, NO TARIFFS ON LUMBER, NO TARIFFS ON AUTO. ON LUMBER, NO TARIFFS ON AUTO. WE LIVE IN THE REAL WORLD. [00:06:05] WE LIVE IN THE REAL WORLD. THEY MADE IT CLEAR THAT THERE IS [00:06:08] THEY MADE IT CLEAR THAT THERE IS GOING TO BE SOME LEVEL OF GOING TO BE SOME LEVEL OF TARIFF. [00:06:11] TARIFF. I WILL LEAVE IT UP TO THE I WILL LEAVE IT UP TO THE NEGOTIATORS TO NEGOTIATE THE [00:06:14] NEGOTIATORS TO NEGOTIATE THE BEST DEAL AND WE'LL CROSS THAT BEST DEAL AND WE'LL CROSS THAT BRIDGE WHEN WE SEE IT. [00:06:17] BRIDGE WHEN WE SEE IT. >> Karina: SOURCES TELL CBC NEWS [00:06:19] >> Karina: SOURCES TELL CBC NEWS THAT IF THE NEW TARIFFS COME [00:06:23] THAT IF THE NEW TARIFFS COME INTO PLACE NEXT WEEK, THAT WILL INTO PLACE NEXT WEEK, THAT WILL LIKELY BE THE END OF LIKELY BE THE END OF NEGOTIATIONS WITH THE U.S. [00:06:29] NEWS STOREY WE ARE FOLLOWING OUT OF NEW YORK TODAY. OUT OF NEW YORK TODAY. LUIGI MANGIONE HAS PLEADED [00:06:32] LUIGI MANGIONE HAS PLEADED GUILTY TO FEDERAL STALKING GUILTY TO FEDERAL STALKING CHARGES IN THE SHOOTING [00:06:35] CHARGES IN THE SHOOTING DEATH OF UNITED HEALTHCARE [00:06:37] DEATH OF UNITED HEALTHCARE CEO BRIAN THOMPSON IN 2024. [00:06:40] CEO BRIAN THOMPSON IN 2024. MANGIONE SAID IN COURT, MANGIONE SAID IN COURT, QUOTE, I SHOT Mr. THOMPSON [00:06:44] QUOTE, I SHOT Mr. THOMPSON AND HE DIED, END QUOTE. AND HE DIED, END QUOTE. HE'LL BE SENTENCED ON [00:06:48] HE'LL BE SENTENCED ON DECEMBER 18th. DECEMBER 18th. THE CBC'S KRIS REYES JOINS THE CBC'S KRIS REYES JOINS US LIVE FROM NEW YORK. [00:06:52] US LIVE FROM NEW YORK. KRIS, TAKE US THROUGH WHAT KRIS, TAKE US THROUGH WHAT HAPPENED IN COURT EARLIER. [00:06:55] HAPPENED IN COURT EARLIER. >> Kris: YEAH, A LOT >> Kris: YEAH, A LOT HAPPENED IN COURT THIS HAPPENED IN COURT THIS MORNING, KARINA. [00:06:59] MORNING, KARINA. IN FACT, I THINK WE LEARNED IN FACT, I THINK WE LEARNED MORE, CASE JUST IN THE LAST [00:07:02] MORE, CASE JUST IN THE LAST TWO HOURS THAN WE HAVE IN TWO HOURS THAN WE HAVE IN THE LAST 20 MONTHS SINCE THE [00:07:05] THE LAST 20 MONTHS SINCE THE SHOOTING HAPPENED BACK IN SHOOTING HAPPENED BACK IN DECEMBER OF 2024. [00:07:08] DECEMBER OF 2024. SO LUIGI MANGIONE DIDN'T [00:07:10] SO LUIGI MANGIONE DIDN'T JUST PLEAD GUILTY. JUST PLEAD GUILTY. HE EXPLAINED WHY HE KILL [00:07:14] HE EXPLAINED WHY HE KILL FORMER UNITED HEALTHCARE CEO FORMER UNITED HEALTHCARE CEO BRIAN THOMPSON. [00:07:17] BRIAN THOMPSON. HE WAS SWORN IN. HE WAS SWORN IN. THE JUDGE WAS ASKED IF HE [00:07:20] THE JUDGE WAS ASKED IF HE WAS IN SOUND MIND. WAS IN SOUND MIND. MANGIONE RESPONDED YES. [00:07:22] MANGIONE RESPONDED YES. AND THEN HE IS HE HE WAS AND THEN HE IS HE HE WAS PLEADING GUILTY TO TWO [00:07:26] PLEADING GUILTY TO TWO FEDERAL CHARGES OF STALKING. FEDERAL CHARGES OF STALKING. HE THEN WENT ON TO SAY, AS [00:07:28] HE THEN WENT ON TO SAY, AS YOU READ THERE, I SHOT Mr. YOU READ THERE, I SHOT Mr. THOMPSON IN MANHATTAN. [00:07:31] THOMPSON IN MANHATTAN. AND THEN HE ADDED, I AND THEN HE ADDED, I UNDERSTOOD THAT MY ACTIONS [00:07:35] UNDERSTOOD THAT MY ACTIONS WOULD PLACE HIM IN FEAR OF [00:07:37] WOULD PLACE HIM IN FEAR OF DEATH OR BODILY INJURY. [00:07:40] DEATH OR BODILY INJURY. I KNEW WHAT I WAS DOING WAS I KNEW WHAT I WAS DOING WAS ILLEGAL. [00:07:43] ILLEGAL. AND THEN MANGIONE SAID HE AND THEN MANGIONE SAID HE PRINTED A GUN WITH A 3DID [00:07:46] PRINTED A GUN WITH A 3DID PRINTER AND PUT A SILENCER PRINTER AND PUT A SILENCER ON IT -- 3D. [00:07:50] ON IT -- 3D. SO THAT HEADS NEW LIGHT ON SO THAT HEADS NEW LIGHT ON THAT IMAGE THAT FIRST [00:07:53] THAT IMAGE THAT FIRST CIRCULATED, KARINA, MOMENTS CIRCULATED, KARINA, MOMENTS AFTER THIS SHOOTING. [00:07:56] AFTER THIS SHOOTING. SO CTV FOOTAGE OF A HOODED SO CTV FOOTAGE OF A HOODED MAN SHOOTING THOMPSON, [00:07:59] MAN SHOOTING THOMPSON, HOLDING THAT GUN A WE KNOW HOLDING THAT GUN A WE KNOW NOW WAS 3D PRINTED BY [00:08:03] NOW WAS 3D PRINTED BY MANGIONE. MANGIONE. MANGIONE ALSO WENT ON TO [00:08:06] MANGIONE ALSO WENT ON TO EXPLAIN THAT HE EXTENSIVE EXPLAIN THAT HE EXTENSIVE RESEARCH TO TRY TO FIND OUT [00:08:09] RESEARCH TO TRY TO FIND OUT INFORMATION ABOUT THAT UN INFORMATION ABOUT THAT UN UNITED HEALTHCARE LEADER'S [00:08:13] UNITED HEALTHCARE LEADER'S CONFERENCE HERE IN MIDTOWN CONFERENCE HERE IN MIDTOWN MANHATTAN WHERE BRIAN [00:08:16] MANHATTAN WHERE BRIAN THOMPSON WAS ATTENDING ON THOMPSON WAS ATTENDING ON THAT MORNING OF DECEMBER OF [00:08:19] THAT MORNING OF DECEMBER OF 2024. 2024. MANGIONE SAID THAT HE POSED [00:08:22] MANGIONE SAID THAT HE POSED AS AN INVESTOR MANAGING AS AN INVESTOR MANAGING BILLIONS, AND GOT AN [00:08:25] BILLIONS, AND GOT AN IMMEDIATE RESPONSE FROM THE IMMEDIATE RESPONSE FROM THE COMPANY. COMPANY. MANGIONE ALSO EXPLAINED THAT [00:08:29] MANGIONE ALSO EXPLAINED THAT HE THIS AFTER ENDURING YEARS [00:08:31] HE THIS AFTER ENDURING YEARS OF SEVERE PAIN FROM AN OF SEVERE PAIN FROM AN INJURED BACK AND NAVIGATING [00:08:35] INJURED BACK AND NAVIGATING THE INSURANCE SYSTEM. THE INSURANCE SYSTEM. SO THAT'S IMPORTANT TO NOTE [00:08:38] SO THAT'S IMPORTANT TO NOTE BECAUSE IT'S INTERESTING BECAUSE IT'S INTERESTING THAT MANGIONE WOULD CONFIRM [00:08:41] THAT MANGIONE WOULD CONFIRM THIS IN HIS OWN WORDS, GIVEN [00:08:43] THIS IN HIS OWN WORDS, GIVEN THAT WHY OF CRIME HAS BEEN THAT WHY OF CRIME HAS BEEN MOSTLY THEORY PIECEED [00:08:47] MOSTLY THEORY PIECEED TOGETHER BY SOME OF THE TOGETHER BY SOME OF THE PUBLICLY AVAILABLE EVIDENCE [00:08:50] PUBLICLY AVAILABLE EVIDENCE -- PIECED. -- PIECED. LIKE IF YOU REMEMBER, KA [00:08:53] LIKE IF YOU REMEMBER, KA KARINA, THE BULLET CASINGS KARINA, THE BULLET CASINGS HAD ENGRAVED ON IT "DENY, [00:08:56] HAD ENGRAVED ON IT "DENY, DELAY, DEPOSE." DELAY, DEPOSE." REFERRING TO THE TACTICS [00:09:00] REFERRING TO THE TACTICS THAT CRITICS OFTEN ASSOCIATE [00:09:02] THAT CRITICS OFTEN ASSOCIATE WITH HEALTH INSURANCE WITH HEALTH INSURANCE COMPANIES DEAL WITH CLAIMS [00:09:06] COMPANIES DEAL WITH CLAIMS AND COVERAGE. AND COVERAGE. SO IT'S REALLY THAT ANGER SO IT'S REALLY THAT ANGER THAT HAS RESONATED WITH A [00:09:09] THAT HAS RESONATED WITH A LOT OF, PEOPLE IN THIS LOT OF, PEOPLE IN THIS COUNTRY AND TURNED MANGIONE [00:09:12] COUNTRY AND TURNED MANGIONE INTO A CULT PERSONALITY. INTO A CULT PERSONALITY. SOME CALLING HIM PATRON [00:09:16] SOME CALLING HIM PATRON SAINT OF HEALTH-CARE ACCESS. SAINT OF HEALTH-CARE ACCESS. WELL, PROSECUTORS HAD A LOT [00:09:20] WELL, PROSECUTORS HAD A LOT TO SAY ABOUT THIS OUTSIDE OF TO SAY ABOUT THIS OUTSIDE OF THE COURTHOUSE. [00:09:23] THE COURTHOUSE. SAID SOME VERY STRONG WORDS. SAID SOME VERY STRONG WORDS. HAVE A HISSEN TO WHAT THEY [00:09:26] HAVE A HISSEN TO WHAT THEY SAID -- LISTEN TO WHAT THEY SAID -- LISTEN TO WHAT THEY SAID. [00:09:29] SAID. >> THERE CAN BE NO CELEBRITY >> THERE CAN BE NO CELEBRITY IN ASSASSINATION. [00:09:31] IN ASSASSINATION. ANY PERSON WHO CELEBRATES, [00:09:34] ANY PERSON WHO CELEBRATES, ENCOURAGES, OR EXCUSES ENCOURAGES, OR EXCUSES ACTIONS LIKE THESE IS [00:09:37] ACTIONS LIKE THESE IS FUNDAMENTALLY WRONG. FUNDAMENTALLY WRONG. >> VIOLENCE IS NOT A CAUSE. [00:09:41] >> VIOLENCE IS NOT A CAUSE. MURDER IS NOT A MESSAGE, AND [00:09:44] MURDER IS NOT A MESSAGE, AND A KILLER IS CERTAINLY NOT A [00:09:47] A KILLER IS CERTAINLY NOT A HERO. [00:09:50] HERO. >> Kris: KARINA, PROSECUTORS >> Kris: KARINA, PROSECUTORS HAVE ALSO MADE CLEAR THEY [00:09:54] HAVE ALSO MADE CLEAR THEY HAVE NOT ENTERED INTO A KIND HAVE NOT ENTERED INTO A KIND OF PLEA BARGAIN WITH THE [00:09:57] OF PLEA BARGAIN WITH THE DEFENCE, THAT THEY INTEND TO DEFENCE, THAT THEY INTEND TO SEEK THE MAXIMUM PENALTY OF SEEK THE MAXIMUM PENALTY OF LIFE IN PRISON FOR BOTH [00:10:01] LIFE IN PRISON FOR BOTH CHARGES. CHARGES. SENTENCING SET FOR DECEMBER SENTENCING SET FOR DECEMBER LATER THIS YEAR. [00:10:04] LATER THIS YEAR. BRIAN TESTIMONY SON'S BRIAN TESTIMONY SON'S FAMILY, WHO WERE ALSO IN THE [00:10:07] FAMILY, WHO WERE ALSO IN THE COURTROOM THIS MORNING, ARE COURTROOM THIS MORNING, ARE EXPECTED TO DELIVER VICTIM [00:10:10] EXPECTED TO DELIVER VICTIM IMPACT STATEMENTS AT THAT IMPACT STATEMENTS AT THAT TIME. [00:10:14] TIME. >> Karina: NOW KRIS, >> Karina: NOW KRIS, MANGIONE STILL FACES A MANGIONE STILL FACES A MURDER CHARGE AT THE STATE [00:10:17] MURDER CHARGE AT THE STATE LEVEL. LEVEL. WHAT DID HIS LAWYERS SAY WHAT DID HIS LAWYERS SAY TODAY AFTER HE PLEADED [00:10:21] TODAY AFTER HE PLEADED GUILTY TO THESE FEDERAL GUILTY TO THESE FEDERAL CHARGES? CHARGES? >> Reporter: THAT'S RIGHT. [00:10:24] >> Reporter: THAT'S RIGHT. AT THE START, HIS DEFENCE AT THE START, HIS DEFENCE CONFIRMED THEY FILED A [00:10:27] CONFIRMED THEY FILED A MOTION DISMISS THE STATE MOTION DISMISS THE STATE CHARGES AGAINST THEIR CHARGES AGAINST THEIR CLIENT. [00:10:31] CLIENT. SO THOSE WOULD BE THE MORE SO THOSE WOULD BE THE MORE SERIOUS CHARGES OF SERIOUS CHARGES OF SECOND-DEGREE MURDER AND [00:10:34] SECOND-DEGREE MURDER AND WEAPONS-RELATED CHARGES. WEAPONS-RELATED CHARGES. THE REASON, AS HIS LAWYER THE REASON, AS HIS LAWYER EXPLAINED OUTSIDE COUR [00:10:38] EXPLAINED OUTSIDE COUR COURTHOUSE, THEY ARE ARGUING COURTHOUSE, THEY ARE ARGUING DOUBLE JEOPARDY, WHICH IS A DOUBLE JEOPARDY, WHICH IS A PROTECTION AGAINST BEING [00:10:42] PROTECTION AGAINST BEING TRIED FOR SAME OFFENCE TRIED FOR SAME OFFENCE TWICE. [00:10:46] TWICE. >> DESPITE THIS BEING A >> DESPITE THIS BEING A SINGLE ISOLATED EVENT, Mr. SINGLE ISOLATED EVENT, Mr. MANGIONE HAS BEEN UNFAIRLY [00:10:50] MANGIONE HAS BEEN UNFAIRLY TREATED SINCE OUTSET IN TREATED SINCE OUTSET IN EVERY WAY, AND HAS [00:10:54] EVERY WAY, AND HAS SUCCESSFULLY FOUGHT OFF SUCCESSFULLY FOUGHT OFF TERRORISM CHARGES AND THE [00:10:57] TERRORISM CHARGES AND THE DEATH PENALTY, WHILE ALSO DEATH PENALTY, WHILE ALSO FIGHTING AT THE SAME TIME, [00:11:00] FIGHTING AT THE SAME TIME, TWO SIMULTANEOUS PROSE TWO SIMULTANEOUS PROSE PROSECUTIONS IN TWO [00:11:04] PROSECUTIONS IN TWO JURISDICTIONS, WHO WERE JURISDICTIONS, WHO WERE EYEING TO PUNISH HIM TWICE [00:11:07] EYEING TO PUNISH HIM TWICE -- TRYING TO PUNISH HIM [00:11:09] -- TRYING TO PUNISH HIM TWICE FOR THE EXACT CONDUCT. [00:11:12] TWICE FOR THE EXACT CONDUCT. >> Kris: AND NOW THIS >> Kris: AND NOW THIS DOESN'T MEAN THOSE CHARGES DOESN'T MEAN THOSE CHARGES WILL BE AUTOMATICALLY [00:11:16] WILL BE AUTOMATICALLY DROPPED. DROPPED. THE DISTRICT ATTORNEY HERE THE DISTRICT ATTORNEY HERE IN MANHATTAN CAN VERY WELL [00:11:20] IN MANHATTAN CAN VERY WELL FIGHT THAT AND ARGUE THAT FIGHT THAT AND ARGUE THAT CHARGES DIFFERENT IN THE TWO CHARGES DIFFERENT IN THE TWO CASES, EVEN THOUGH THEY [00:11:24] CASES, EVEN THOUGH THEY RELATE TO THE SAME CRIME. RELATE TO THE SAME CRIME. THAT CASE WAS EXPECTED TO [00:11:27] THAT CASE WAS EXPECTED TO START IN THE SECOND WEEK OF START IN THE SECOND WEEK OF SEPTEMBER, KARINA. SEPTEMBER, KARINA. SO WE'LL WAIT TO SEE IF THAT [00:11:31] SO WE'LL WAIT TO SEE IF THAT DATE WILL GO AHEAD. DATE WILL GO AHEAD. >> Karina: THANKS VERY MUCH [00:11:34] FOR MONTHS. >>> ALL RIGHT. >>> ALL RIGHT. TURNING TO THE U.K. [00:11:37] TURNING TO THE U.K. AFTER WEEKS OF SPECTACLE AND [00:11:41] AFTER WEEKS OF SPECTACLE AND MOCKERY, REFORM U.K. LEADER [00:11:44] MOCKERY, REFORM U.K. LEADER NIGEL REGAINED HIS SEAT IN [00:11:46] NIGEL REGAINED HIS SEAT IN PARLIAMENT AFTER DEFEATING HIS [00:11:50] PARLIAMENT AFTER DEFEATING HIS COMEDIC OPPONENT. [00:11:52] COMEDIC OPPONENT. >> THE VERDICT IS IN AND IT'S AN [00:11:58] >> THE VERDICT IS IN AND IT'S AN OVERWHELMING WIN WITH MORE OVERWHELMING WIN WITH MORE VOTES. VOTES. [Cheering] [00:12:02] [Cheering] >> HE ADDRESSED HIS SUPPORTERS [00:12:05] >> HE ADDRESSED HIS SUPPORTERS AFTER WINNING THAT BY-ELECTION. [00:12:09] AFTER WINNING THAT BY-ELECTION. COUNT BIN FACE WAS THE MAIN [00:12:14] COUNT BIN FACE WAS THE MAIN COMPETITION. [00:12:16] COMPETITION. FARAGE QUIT HIS SEAT LAST MONTH [00:12:20] FARAGE QUIT HIS SEAT LAST MONTH OVER AN INVESTIGATION ON WHETHER [00:12:24] OVER AN INVESTIGATION ON WHETHER HE SHOULD ACCEPT A MULTI-MILLION [00:12:28] HE SHOULD ACCEPT A MULTI-MILLION DOLLAR GIFT. DOLLAR GIFT. THAT INVESTIGATION WAS RE-OPENED [00:12:30] THAT INVESTIGATION WAS RE-OPENED HOURS AFTER HIS WIN. HOURS AFTER HIS WIN. JULIA CHAPMAN IS FOLLOWING ALL [00:12:34] JULIA CHAPMAN IS FOLLOWING ALL OF THIS IN LONDON FOR US. [00:12:36] OF THIS IN LONDON FOR US. IT WAS PREDICTED THAT FARAGE [00:12:40] IT WAS PREDICTED THAT FARAGE WOULD WIN. WOULD WIN. HOW DID THE RESULTS SHAPE UP? [00:12:43] HOW DID THE RESULTS SHAPE UP? >> IT'S NOT A SURPRISE THAT >> IT'S NOT A SURPRISE THAT FARAGE HAS WON THE SEAT AGAIN. [00:12:47] FARAGE HAS WON THE SEAT AGAIN. HE IS PRETTY POPULAR IN EASTERN HE IS PRETTY POPULAR IN EASTERN ENGLAND. [00:12:50] ENGLAND. NONE OF THE OTHER MAIN POLITICAL [00:12:53] NONE OF THE OTHER MAIN POLITICAL PARTIES WERE RUNNING IN THIS PARTIES WERE RUNNING IN THIS ELECTION. [00:12:57] ELECTION. THEY BOYCOTTED THE VOTE CALLING THEY BOYCOTTED THE VOTE CALLING IT A STUNT. [00:13:01] IT A STUNT. THE NUMBERS WERE INTERESTING. [00:13:02] THE NUMBERS WERE INTERESTING. IT HAD A 44% TURNOUT. [00:13:05] IT HAD A 44% TURNOUT. WHICH IS HIGH FOR A BY-ELECTION. [00:13:08] WHICH IS HIGH FOR A BY-ELECTION. FARAGE WON BY 53% OF THE VOTE. [00:13:12] FARAGE WON BY 53% OF THE VOTE. WHICH WAS LESS THAN HE WAS WHICH WAS LESS THAN HE WAS EXPECTED TO GET. [00:13:15] EXPECTED TO GET. HIS MAIN RIVAL WAS THIS COMEDY [00:13:20] HIS MAIN RIVAL WAS THIS COMEDY CANDIDATE, COUNT BIN FACE. CANDIDATE, COUNT BIN FACE. HE WON MORE OF THE SHARE OF THE [00:13:24] HE WON MORE OF THE SHARE OF THE VOTE THAN HE WAS EXPECTED TO. VOTE THAN HE WAS EXPECTED TO. JUST UNDER 27%. [00:13:28] JUST UNDER 27%. HE WAS RUNNING ON THE PLATFORM [00:13:31] HE WAS RUNNING ON THE PLATFORM TO MAKE ARCADE GAMES FAIRER AND [00:13:38] TO MAKE ARCADE GAMES FAIRER AND ICE-CREAM CONES CHEAPER. [00:13:43] ICE-CREAM CONES CHEAPER. >> IF THEY CHOOSE NOT TO STAND, [00:13:46] >> IF THEY CHOOSE NOT TO STAND, SOMEBODY HAS TO STAND UP AND BE SOMEBODY HAS TO STAND UP AND BE THE OPPOSITION. [00:13:49] THE OPPOSITION. SO, YOU KNOW, WAS MY HUMBLE DUTY [00:13:52] SO, YOU KNOW, WAS MY HUMBLE DUTY TO ACTUALLY BE HIS MAJESTY'S TO ACTUALLY BE HIS MAJESTY'S OFFICIAL OPPOSITION. [00:13:56] OFFICIAL OPPOSITION. I HAVE TAKEN THAT WITH GREAT I HAVE TAKEN THAT WITH GREAT HONOUR. HONOUR. >> WHEN THE RESULTS WERE [00:14:00] >> WHEN THE RESULTS WERE ANNOUNCED EARLIER THIS MORNING, [00:14:01] ANNOUNCED EARLIER THIS MORNING, THE WINNER WAS NOWHERE TO BE [00:14:05] THE WINNER WAS NOWHERE TO BE SEEN. SEEN. NIGEL FARAGE DIDN'T ATTEND THE [00:14:08] NIGEL FARAGE DIDN'T ATTEND THE COUNT OR THE ANNOUNCEMENT. [00:14:11] COUNT OR THE ANNOUNCEMENT. HE SAID HE WAS WARNED OF A [00:14:13] HE SAID HE WAS WARNED OF A THREAT TO DISRUPT THIS EVENT AND THREAT TO DISRUPT THIS EVENT AND HUMILIATE HIM. [00:14:17] HUMILIATE HIM. THAT WARNING HAD COME FROM THE THAT WARNING HAD COME FROM THE POLICE. POLICE. THE LOCAL FORCE HAS DENIED THAT. [00:14:21] THE LOCAL FORCE HAS DENIED THAT. BUT INSTEAD, BREAKING WITH BUT INSTEAD, BREAKING WITH TRADITION, FARAGE DECIDED TO [00:14:24] TRADITION, FARAGE DECIDED TO CELEBRATE HIS WIN WITH HIS [00:14:25] CELEBRATE HIS WIN WITH HIS SUPPORTERS A THE A DIFFERENT SUPPORTERS A THE A DIFFERENT EVENT. [00:14:29] EVENT. >> JULIA, FOR OUR CANADIAN [00:14:32] >> JULIA, FOR OUR CANADIAN VIEWERS. VIEWERS. NIGEL FARAGE WAS ALREADY THE MP. [00:14:35] NIGEL FARAGE WAS ALREADY THE MP. WHY DID HE GO TO THE TROUBLE OF WHY DID HE GO TO THE TROUBLE OF LAUNCHING ANOTHER BY-ELECTION [00:14:38] LAUNCHING ANOTHER BY-ELECTION AND THE COST FOR HIS VOTERS? AND THE COST FOR HIS VOTERS? >> Reporter: IT'S A QUESTION [00:14:42] >> Reporter: IT'S A QUESTION THAT A LOT OF HIS RIVALS ARE [00:14:47] THAT A LOT OF HIS RIVALS ARE ASKING. ASKING. CALLING THIS A VANITY PROJECT. [00:14:49] CALLING THIS A VANITY PROJECT. THE REASON HE TRIGGERED THIS [00:14:52] THE REASON HE TRIGGERED THIS BY-ELECTION PROJECT IS THERE WAS BY-ELECTION PROJECT IS THERE WAS A LOT OF SCRUTINY OF HIS [00:14:56] A LOT OF SCRUTINY OF HIS FINANCES. FINANCES. HE WAS BEING INVESTIGATED FOR A [00:15:00] HE WAS BEING INVESTIGATED FOR A DONATION HE RECEIVED OF NEARLY 5 [00:15:04] DONATION HE RECEIVED OF NEARLY 5 MILLION POUNDS. [00:15:07] MILLION POUNDS. HE DIDN'T DECLARE THAT. HE DIDN'T DECLARE THAT. HE SAYS HE DIDN'T NEED TO AND HE [00:15:11] HE SAYS HE DIDN'T NEED TO AND HE CALLED THIS BY-ELECTION A CALLED THIS BY-ELECTION A REFERENDUM ON THAT CHOICE SAYING [00:15:15] REFERENDUM ON THAT CHOICE SAYING IT PROVES THAT THE VOTERS DON'T IT PROVES THAT THE VOTERS DON'T CARE. [00:15:18] CARE. HERE IS WHAT HE SAID EARLIER. HERE IS WHAT HE SAID EARLIER. >> I CALLED THIS BY-ELECTION [00:15:21] >> I CALLED THIS BY-ELECTION BECAUSE I WANTED THE PEOPLE -- [00:15:24] BECAUSE I WANTED THE PEOPLE -- THE VOTERS TO BE MY JUDGE, NOT [00:15:29] THE VOTERS TO BE MY JUDGE, NOT THE MAINSTREAM MEDIA IN BRITAIN. [00:15:35] THE MAINSTREAM MEDIA IN BRITAIN. AND THE POLITICAL ESTABLISHMENT [00:15:39] AND THE POLITICAL ESTABLISHMENT WHO PAINTED US OUT TO BE [00:15:41] WHO PAINTED US OUT TO BE CRIMINALS AND BAD PEOPLE EVERY [00:15:45] CRIMINALS AND BAD PEOPLE EVERY DAY. [00:15:46] DAY. SO I ASK THE VOTERS OF TO BE MY [00:15:51] SO I ASK THE VOTERS OF TO BE MY JEWELLERY. JEWELLERY. >> THE PROBLEMS DON'T GO AWAY [00:15:54] >> THE PROBLEMS DON'T GO AWAY FOR THE RIGHT WING U.K. PARTY [00:15:56] FOR THE RIGHT WING U.K. PARTY WHICH IS FLAGGING IN THE POLLS WHICH IS FLAGGING IN THE POLLS WHO HAVE BEEN LEADING [00:16:00] WHO HAVE BEEN LEADING NATIONALLY. NATIONALLY. AS OF THIS MORNING, NOW THAT [00:16:03] AS OF THIS MORNING, NOW THAT FARAGE IS AN MP AGAIN, THEY ARE [00:16:05] FARAGE IS AN MP AGAIN, THEY ARE RE-OPENING THAT INVESTIGATION [00:16:08] RE-OPENING THAT INVESTIGATION INTO HIS FINANCES. INTO HIS FINANCES. >> THAT IS BACK TO STATUS QUO IT [00:16:11] >> THAT IS BACK TO STATUS QUO IT WAS BEFORE THE BY-ELECTION, WAS BEFORE THE BY-ELECTION, ISN'T IT? [00:16:14] ISN'T IT? >> YES, THAT'S EXACTLY RIGHT. [00:16:16] >> YES, THAT'S EXACTLY RIGHT. NOTHING CHANGES APART FROM A NOTHING CHANGES APART FROM A BIGGER MANDATE [00:18:16] Now to some breaking news. Are you a trade deal? The world moves fast. We're gathering at one of those [00:18:20] turning points in history. But a headline isn't the whole [00:18:23] story. That would allow Putin to have his way without having [00:18:26] to use force. We don't just report the news. Which outlet [00:18:29] are you with? The Canadian public broadcast. [00:18:31] We connect the dots. Is it about stopping drugs? [00:18:34] Donald Trump has never met a hydrocarbon. He didn't cover it. [00:18:37] If the facts that matter, why is that your focus right [00:18:39] now? From the source, you can trust the National Canada's newscast. [00:20:53] >> Karina: THE CBC'S KRIS REYES IN NEW YORK. [00:20:56] IN NEW YORK. >>> AN UPDATE ON THE WILDFIRE >>> AN UPDATE ON THE WILDFIRE SITUATION IN BRITISH COLUMBIA. [00:20:59] SITUATION IN BRITISH COLUMBIA. MORE THAN 100 FIRES ARE STILL MORE THAN 100 FIRES ARE STILL RAGING ACROSS THE PROVINCE. [00:21:02] RAGING ACROSS THE PROVINCE. THERE HAS BEEN SOME WELCOME NEWS THERE HAS BEEN SOME WELCOME NEWS FOR RESIDENTS NEAR OKANAGAN LAKE [00:21:06] FOR RESIDENTS NEAR OKANAGAN LAKE WHO GET TO GO HOME TODAY. WHO GET TO GO HOME TODAY. THE CBC'S MARK CARCASOLE JOINS [00:21:10] THE CBC'S MARK CARCASOLE JOINS US IN STUDIO. US IN STUDIO. >> Mark: THE SOUTHEASTERN END OF [00:21:14] >> Mark: THE SOUTHEASTERN END OF B.C. IS THE PROBLEM SPOT, IT'S B.C. IS THE PROBLEM SPOT, IT'S WHERE THE MAJORITY OF FIRES ARE. [00:21:17] WHERE THE MAJORITY OF FIRES ARE. WHEN YOU LOOK AT THE MAP, YOU WHEN YOU LOOK AT THE MAP, YOU WILL SEE THAT. [00:21:19] WILL SEE THAT. THERE WAS SOME RAIN FOR MUCH OF THERE WAS SOME RAIN FOR MUCH OF THAT AREA OVER THE LAST COUPLE [00:21:23] THAT AREA OVER THE LAST COUPLE OF DAYS, THUNDERSTORMS REALLY. OF DAYS, THUNDERSTORMS REALLY. THAT RAIN MAY HAVE HELPED SLOW [00:21:26] THAT RAIN MAY HAVE HELPED SLOW THINGS DOWN BUT IT CERTAINLY THINGS DOWN BUT IT CERTAINLY HASN'T STOPPED NEW FIRES FROM HASN'T STOPPED NEW FIRES FROM SPROUTING. [00:21:30] SPROUTING. WHEN WE DID OUR FIRST REPORT WHEN WE DID OUR FIRST REPORT TOGETHER TODAY TO NOW, THERE [00:21:33] TOGETHER TODAY TO NOW, THERE HAVE BEEN FOUR NEW WILDFIRES IN HAVE BEEN FOUR NEW WILDFIRES IN THE PROVINCE. THE PROVINCE. THEY'RE UP TO 117 AT THIS POINT, [00:21:37] THEY'RE UP TO 117 AT THIS POINT, 48 CONSIDERED OUT OF CONTROL, 51 [00:21:40] 48 CONSIDERED OUT OF CONTROL, 51 EVACUATION ORDERS IN PLACE, EVACUATION ORDERS IN PLACE, 19,000 PEOPLE CURRENTLY [00:21:43] 19,000 PEOPLE CURRENTLY EVACUATED FROM THEIR HOMES, BUT EVACUATED FROM THEIR HOMES, BUT THERE IS THAT GOOD NEWS THAT YOU [00:21:46] THERE IS THAT GOOD NEWS THAT YOU MENTIONED. MENTIONED. THAT HAS TO DO WITH PEOPLE [00:21:49] THAT HAS TO DO WITH PEOPLE AFFECTED BY THE FIRE NORTH OF [00:21:51] AFFECTED BY THE FIRE NORTH OF KELOWNA, THAT ONE HELD RIGHT NOW [00:21:54] KELOWNA, THAT ONE HELD RIGHT NOW AT 13 SQUARE KILOMETRES AND SOME AT 13 SQUARE KILOMETRES AND SOME INFORMATION GOING OUT FROM LOCAL [00:21:58] INFORMATION GOING OUT FROM LOCAL OFFICIALS TODAY THAT THEY WERE [00:22:01] OFFICIALS TODAY THAT THEY WERE TURNING WHAT WERE EVACUATION TURNING WHAT WERE EVACUATION ORDERS INTO EVACUATION ALERTS, [00:22:05] ORDERS INTO EVACUATION ALERTS, MEANING PEOPLE WERE ABLE TO GO MEANING PEOPLE WERE ABLE TO GO HOME AND IN SOME PARTS, WHAT [00:22:08] HOME AND IN SOME PARTS, WHAT WERE EVACUATION ALERTS WERE WERE EVACUATION ALERTS WERE DROPPED ALL TOGETHER SO PEOPLE [00:22:10] DROPPED ALL TOGETHER SO PEOPLE DON'T HAVE TO WORRY. DON'T HAVE TO WORRY. THOSE WHO WERE UNDER EVACUATION [00:22:13] THOSE WHO WERE UNDER EVACUATION ORDERS ARE NOW UNDER EVACUATION ORDERS ARE NOW UNDER EVACUATION ALERTS AND HAVE TO BE READY TO [00:22:18] ALERTS AND HAVE TO BE READY TO GO AGAIN IF THE FIRE TAKES A GO AGAIN IF THE FIRE TAKES A TURN. [00:22:21] TURN. MANY OF THOSE HAVE RETURNED MANY OF THOSE HAVE RETURNED HOME, IT WAS DONE IN THREE HOME, IT WAS DONE IN THREE PHASES. [00:22:24] PHASES. EVERYONE IN THE AREA AND COULD EVERYONE IN THE AREA AND COULD GO HOME TODAY WOULD APPEAR TO BE [00:22:27] GO HOME TODAY WOULD APPEAR TO BE HOME AT THIS POINT. [00:22:29] HOME AT THIS POINT. NOW, THEY HAVE BEEN WARNED THAT NOW, THEY HAVE BEEN WARNED THAT THE NEIGHBOURHOODS MAY SHOW [00:22:33] THE NEIGHBOURHOODS MAY SHOW VISIBLE SIGNS OF WILDFIRE [00:22:34] VISIBLE SIGNS OF WILDFIRE IMPACTS, INCLUDING ASH, SOOT, [00:22:39] IMPACTS, INCLUDING ASH, SOOT, SMOKE, RESIDUE, AND DEBRIS ON SMOKE, RESIDUE, AND DEBRIS ON ROADWAYS. [00:22:43] ROADWAYS. WE ARE GOING TO GET INFORMATION WE ARE GOING TO GET INFORMATION ON POTENTIAL DAMAGE TO ON POTENTIAL DAMAGE TO PROPERTIES. [00:22:46] PROPERTIES. THERE IS A LOT OF VEGETATION THERE IS A LOT OF VEGETATION DAMAGED IN THE AREA. [00:22:49] DAMAGED IN THE AREA. THERE IS ALSO THE BALD RANGE [00:22:51] THERE IS ALSO THE BALD RANGE FIRE, WHICH COMETS TO GROW. [00:22:53] FIRE, WHICH COMETS TO GROW. ANOTHER 7 SQUARE KILOMETRES TO [00:22:57] ANOTHER 7 SQUARE KILOMETRES TO 191 SQUARE KILOMETRES. 191 SQUARE KILOMETRES. WE KNOW THOUSANDS OF PEOPLE WERE [00:23:00] WE KNOW THOUSANDS OF PEOPLE WERE EVACUATED FROM THE TOWN OF EVACUATED FROM THE TOWN OF SUMMERLAND. [00:23:03] SUMMERLAND. ITS MAYOR DOUG HOLMES SPOKE TO CBC NEWS TODAY. WE KNOW THAT SOME HOMES HAVE [00:23:07] WE KNOW THAT SOME HOMES HAVE BEEN DAMAGED AND DESTROYED, BUT BEEN DAMAGED AND DESTROYED, BUT IN TERMS OF THE TOTAL AND THE [00:23:11] IN TERMS OF THE TOTAL AND THE EXTENT OF THAT DAMAGE, THEY EXTENT OF THAT DAMAGE, THEY STILL HAVE NOT BEEN ABLE TO [00:23:15] STILL HAVE NOT BEEN ABLE TO CONFIRM THAT. CONFIRM THAT. >> THE ASSESSMENTS HAVE BEGUN. [00:23:18] >> THE ASSESSMENTS HAVE BEGUN. UNTIL WE HAVE DONE THOSE UNTIL WE HAVE DONE THOSE OFFICIAL ASSESSMENTS AND WE [00:23:21] OFFICIAL ASSESSMENTS AND WE HAVEN'T BEEN ABLE TO GET IN [00:23:23] HAVEN'T BEEN ABLE TO GET IN UNTIL NOW TO START DOING THOSE [00:23:26] UNTIL NOW TO START DOING THOSE ASSESSMENTS, WE CAN'T GO BY [00:23:29] ASSESSMENTS, WE CAN'T GO BY HEARSAY OR WHAT WE HAVE SEEN ON HEARSAY OR WHAT WE HAVE SEEN ON SOCIAL MEDIA. [00:23:33] SOCIAL MEDIA. YOU KNOW, WHAT WE HAVE TO [00:23:35] YOU KNOW, WHAT WE HAVE TO PROVIDE IS THE OFFICIAL [00:23:38] PROVIDE IS THE OFFICIAL VERIFICATION. VERIFICATION. >> Mark: B.C.'S PREMIER DAVID [00:23:41] >> Mark: B.C.'S PREMIER DAVID EBY SPOKE EARLIER TODAY ABOUT EBY SPOKE EARLIER TODAY ABOUT THE WILDFIRES AS WELL. [00:23:44] THE WILDFIRES AS WELL. HE WAS ASKED BY A REPORTER ABOUT HE WAS ASKED BY A REPORTER ABOUT WHAT HELP THERE IS FOR THOSE WHO [00:23:47] WHAT HELP THERE IS FOR THOSE WHO HAVE LOST THEIR HOMES OR HAVE LOST THEIR HOMES OR BUSINESSES, NOT JUST IN THE [00:23:50] BUSINESSES, NOT JUST IN THE SUMMERLAND FIRE BUT ANY OF THESE SUMMERLAND FIRE BUT ANY OF THESE HUNDREDS OF FIRES THAT HAVE HUNDREDS OF FIRES THAT HAVE BURNED ACROSS B.C. [00:23:54] BURNED ACROSS B.C. THIS IS WHAT HE HAD TO SAY. THIS IS WHAT HE HAD TO SAY. >> THE FINANCIAL SIDE OF THINGS, [00:23:57] >> THE FINANCIAL SIDE OF THINGS, SUPPORT FOR BUSINESSES, SUPPORT [00:23:59] SUPPORT FOR BUSINESSES, SUPPORT FOR PEOPLE AND COMMUNITIES, [00:24:02] FOR PEOPLE AND COMMUNITIES, SUMMERLAND'S WATER SUPPLY HAS SUMMERLAND'S WATER SUPPLY HAS TAKEN A SIGNIFICANT HIT. [00:24:05] TAKEN A SIGNIFICANT HIT. THERE IS INFRASTRUCTURE [00:24:06] THERE IS INFRASTRUCTURE IMPLICATIONS OF A FIRE OF THIS IMPLICATIONS OF A FIRE OF THIS SCALE. [00:24:10] SCALE. WE WILL BE SITTING DOWN WITH WE WILL BE SITTING DOWN WITH THOSE LOCAL LEADERS TO [00:24:13] THOSE LOCAL LEADERS TO UNDERSTAND THE SCALE OF WHAT WE UNDERSTAND THE SCALE OF WHAT WE NEED SUPPORT ON AND THEN WORKING [00:24:16] NEED SUPPORT ON AND THEN WORKING TOGETHER WITH THE FEDERAL TOGETHER WITH THE FEDERAL GOVERNMENT TO FIND WAYS THAT WE [00:24:19] GOVERNMENT TO FIND WAYS THAT WE CAN SUPPORT THAT AS SENIOR [00:24:22] CAN SUPPORT THAT AS SENIOR GOVERNMENTS. GOVERNMENTS. >> Karina: AND THERE IS STILL >> Karina: AND THERE IS STILL AIR QUALITY ALERTS ACROSS THE [00:24:26] AIR QUALITY ALERTS ACROSS THE PROVINCE. PROVINCE. TELL US ABOUT THOSE. TELL US ABOUT THOSE. >> Mark: YES, THERE WILL BE FOR [00:24:30] >> Mark: YES, THERE WILL BE FOR THE NEXT COUPLE OF DAYS. THE NEXT COUPLE OF DAYS. OVER THE LAST HOUR OR SO, [00:24:33] OVER THE LAST HOUR OR SO, ENVIRONMENT CANADA HAS DROPPED ENVIRONMENT CANADA HAS DROPPED SOME OF THE ALERTS CLOSER TO [00:24:36] SOME OF THE ALERTS CLOSER TO VANCOUVER, BUT THE MAJORITY OF VANCOUVER, BUT THE MAJORITY OF THE ONES WE'RE TELLING YOU ABOUT THE ONES WE'RE TELLING YOU ABOUT TODAY CONTINUE TO STAY IN [00:24:39] TODAY CONTINUE TO STAY IN EFFECT. EFFECT. YELLOW ALERTS ACROSS A WIDE YELLOW ALERTS ACROSS A WIDE SWATH OF AREAS. [00:24:43] SWATH OF AREAS. YOU CAN SEE HERE, MERIT, LYTTON, [00:24:48] YOU CAN SEE HERE, MERIT, LYTTON, BOSTON BAR, SMOKEY, AREAS DOWN [00:24:52] BOSTON BAR, SMOKEY, AREAS DOWN RANGE OF THE BALD RANGE FIRE IS RANGE OF THE BALD RANGE FIRE IS AFFECTED. [00:24:56] AFFECTED. THERE IS THE ORANGE ALERT IN [00:24:59] THERE IS THE ORANGE ALERT IN CHILLIWACK, HOPE, PENTICTON, AND CHILLIWACK, HOPE, PENTICTON, AND SURROUNDING AREAS. [00:25:03] SURROUNDING AREAS. SOME AREAS ARE EXPERIENCING AIR SOME AREAS ARE EXPERIENCING AIR QUALITY HEALTH INDEX NUMBERS [00:25:07] QUALITY HEALTH INDEX NUMBERS ACCORDING TO ENVIRONMENT CANADA [00:25:08] ACCORDING TO ENVIRONMENT CANADA OF 10-PLUS, CONSIDERED VERY HIGH OF 10-PLUS, CONSIDERED VERY HIGH RISK. [00:25:12] RISK. THEIR SCALE OF AIR QUALITY GOES THEIR SCALE OF AIR QUALITY GOES FROM 1 TO 10. [00:25:15] FROM 1 TO 10. SO THIS IS ABOVE ANYWHERE NEAR SO THIS IS ABOVE ANYWHERE NEAR NORMAL [00:25:21] For this outdoor adventure company, [00:25:24] business in the summer is usually brisk, [00:25:27] but it has slowed to a crawl. We've had no business [00:25:30] whatsoever this week, only [00:25:34] refunds, calling people to refund. [00:25:36] That's pretty much it with the deadly Bald Range wildfire [00:25:40] burning in BC Southern Interior. The air is thick with smoke, [00:25:44] Okanogan beaches that would normally be packed are bare and [00:25:48] almost no one is on the water. [00:25:50] We have a dozen kayaks and stand up paddle boards and a [00:25:54] tough pill to swallow if your company relies on tourism. It's [00:25:58] sad that you get to a point where where it's. That's how [00:26:02] you have to prepare yourself thinking that fires are a part [00:26:06] of the world. But it doesn't make it any easier on the day [00:26:10] when no one's renting bikes. [00:26:14] This local ice cream shop is feeling the pinch too. Business [00:26:18] has dropped at least 90% since the fire erupted. We've already [00:26:21] laid off a chunk of our staff. Like knowing that Summerland [00:26:25] isn't going to reopen right away. And we have entrepreneurs. [00:26:28] We don't have the big, big businesses that can really [00:26:32] hang on. So if this is a really important time for for our [00:26:35] small business community to be making money. Roughly 12, [00:26:38] 000 people on evacuation order have no timeline on when they [00:26:42] can go home. But with hot temperatures, [00:26:45] gusty winds and a chance of thunderstorms, [00:26:47] officials warn fires could intensify. [00:26:51] Evacuees like Christine Coletta are trying to find ways to pass [00:26:55] the time. These grapevines remind Coletta of her vineyard [00:26:59] inside Summerland she worries about the tourists she's losing [00:27:03] out on. About 35% of our total sales for the year come from [00:27:07] what we call the tasting room. If we can't get in and open the [00:27:11] tasting room and get our staff back in place, [00:27:14] we're going to miss seeing thousands of people from now [00:27:18] until the end of October. [00:27:20] For businesses inside and outside the evacuation zone, [00:27:23] they're taking it one day at a time, [00:27:26] hoping things get back to normal soon. And Julia, [00:27:28] some movement tonight on road closures in the area. That's [00:27:32] right. So Hwy. 97, which you can see behind me, [00:27:34] it runs through summer land and it has reopened. But traffic is [00:27:38] only allowed between the hours of 7:00 AM and 7:00 PM. And [00:27:41] drivers are not allowed to stop or exit the highway without a [00:27:45] temporary access pass. The regional district saying that [00:27:48] if drivers don't follow the rules, the highway could shut down [00:27:52] again. Julia Wong in Penticton, BC tonight. [00:27:59] Wildfires are burning across BC and homes have been destroyed. [00:28:02] So what do you do if you found out you've lost everything? [00:28:06] The first step would be to contact your insurance company [00:28:09] and get that process started. Experts say if you have home [00:28:12] insurance, you're likely covered for [00:28:15] wildfire damage and will be reimbursed for living expenses. [00:28:18] Things like hotel rooms, things like food where you're [00:28:21] forced outside your home, things like a rental car if you [00:28:25] don't have access to your vehicle, taxis, [00:28:27] things like that, clothing, household items. [00:28:30] But the process to rebuild can be a long one. It's multiple [00:28:33] steps and it's a real exercise in patience. But it took two [00:28:37] years for Antique Goyer to rebuild from the McDougall [00:28:40] Creek wildfire near West Kelowna in 2023. Before the [00:28:43] fire hit, she and her husband videotaped [00:28:45] the layouts and contents of their entire house, [00:28:48] a key step that helped document their losses with the insurance [00:28:52] company. We were able to go through each room and then [00:28:55] freeze the video and write down all the things that we saw and, [00:28:59] and it it's an endless process. But without the videos, you're, [00:29:02] you're relying on memories. For people like de Goyer, [00:29:05] insurance covered nearly everything except for things [00:29:08] like utilities, which she says she would have [00:29:10] paid for anyway if her house didn't burn down. But what if [00:29:13] you don't have insurance? When you come home and there's [00:29:16] nothing left standing and everything is leveled, [00:29:19] you don't know where to start. In 2021, [00:29:21] Litton and the surrounding areas were devastated, [00:29:23] flames destroying almost everything, [00:29:25] including the home of Trisha Thorpe. We did not have [00:29:28] insurance. We were outside of Fire Protection [00:29:31] and we had wood heat. My situation is actually not [00:29:34] unique across this province. Many in the community couldn't [00:29:38] afford insurance or didn't qualify Thorpe relying on [00:29:42] charities, nonprofit organizations and [00:29:44] others to rebuild. We had a lot of help from community, [00:29:48] from friends, from my family, or we never would have been [00:29:52] able to do it. The the resources aren't there for [00:29:55] people who lose their homes, at least not from a government [00:30:00] perspective. In my opinion. [00:30:01] Macy's Emergency Support Services program provides short [00:30:04] term help. People can access food, clothing and shelter, [00:30:07] but when it comes to long term recovery, [00:30:10] that support differs on the event and eventually can run [00:30:13] out. It is something that all of us need to spend a few [00:30:15] minutes every year just to make sure we have the financial [00:30:19] protection in place for our family and for what is likely [00:30:22] the biggest financial asset we own, [00:30:23] which is our home. With officials still assessing [00:30:26] damage and wildfire season not over yet, [00:30:28] experts are reminding everyone to review their coverage and plan head. [00:32:45] REDDEKOPP HAS THOSE DETAILS. >> Reporter: THE PREMIER WAS ASKED ABOUT ONLINE OUTLETS THE [00:32:50] >> Reporter: THE PREMIER WAS ASKED ABOUT ONLINE OUTLETS THE TRILLIUM AND CORNER THAT HIS ASKED ABOUT ONLINE OUTLETS THE TRILLIUM AND CORNER THAT HIS PARTY SPENT MONEY TO TRACK [00:32:54] TRILLIUM AND CORNER THAT HIS PARTY SPENT MONEY TO TRACK FORMER LIBERAL LEADER BONNIE PARTY SPENT MONEY TO TRACK FORMER LIBERAL LEADER BONNIE CROMBIE IN JAMAICA. [00:32:58] FORMER LIBERAL LEADER BONNIE CROMBIE IN JAMAICA. >> I DON'T APPROVE OF IT BUT CROMBIE IN JAMAICA. >> I DON'T APPROVE OF IT BUT HERE NOR THERE THAT WAS $3,000 [00:33:02] >> I DON'T APPROVE OF IT BUT HERE NOR THERE THAT WAS $3,000 OF THE PARTY'S MONEY. HERE NOR THERE THAT WAS $3,000 OF THE PARTY'S MONEY. >> Reporter: THE CBC HAS NOT [00:33:06] OF THE PARTY'S MONEY. >> Reporter: THE CBC HAS NOT INDEPENDENTLY CONFIRMED THAT [00:33:08] >> Reporter: THE CBC HAS NOT INDEPENDENTLY CONFIRMED THAT REPORTING BUT PC EXPENSES FROM [00:33:10] INDEPENDENTLY CONFIRMED THAT REPORTING BUT PC EXPENSES FROM 2023 LIST TWO JAMAICAN HOTELS. [00:33:12] REPORTING BUT PC EXPENSES FROM 2023 LIST TWO JAMAICAN HOTELS. THE OCEAN EDEN BAY FOR JUST OVER [00:33:14] 2023 LIST TWO JAMAICAN HOTELS. THE OCEAN EDEN BAY FOR JUST OVER A THOUSAND DOLLARS AND THE ROYAL [00:33:16] THE OCEAN EDEN BAY FOR JUST OVER A THOUSAND DOLLARS AND THE ROYAL TO BE NEGRIL COSTING ALMOST [00:33:19] TO BE NEGRIL COSTING ALMOST 2,000. THEY'RE NOT DETAILED UNDER 2,000. THEY'RE NOT DETAILED UNDER TRAVEL, THOUGH. [00:33:22] THEY'RE NOT DETAILED UNDER TRAVEL, THOUGH. INSTEAD OTHER. TRAVEL, THOUGH. INSTEAD OTHER. OFFICE AND ADMINISTRATION. [00:33:26] INSTEAD OTHER. OFFICE AND ADMINISTRATION. BONNIE CROMBIE CONFIRMS THAT OFFICE AND ADMINISTRATION. BONNIE CROMBIE CONFIRMS THAT SHORTLY AFTER WINNING THE [00:33:30] BONNIE CROMBIE CONFIRMS THAT SHORTLY AFTER WINNING THE LIBERAL LEADERSHIP IN DECEMBER [00:33:34] LIBERAL LEADERSHIP IN DECEMBER OF 2023 SHE TRAVELLED TO ONE OF THOSE HOTELS. OF 2023 SHE TRAVELLED TO ONE OF THOSE HOTELS. THE OCEAN EDEN BAY, AN ADULTS [00:33:38] THOSE HOTELS. THE OCEAN EDEN BAY, AN ADULTS ONLY RESORT IN MONTEGO BAY. THE OCEAN EDEN BAY, AN ADULTS ONLY RESORT IN MONTEGO BAY. PERSONAL TIME OFF AFTER A BUSY [00:33:41] ONLY RESORT IN MONTEGO BAY. PERSONAL TIME OFF AFTER A BUSY CAMPAIGN. PERSONAL TIME OFF AFTER A BUSY CAMPAIGN. THOUGH SHE SAID SHE WILL NOT BE [00:33:45] CAMPAIGN. THOUGH SHE SAID SHE WILL NOT BE COMMENTING ON THIS STORY. THOUGH SHE SAID SHE WILL NOT BE COMMENTING ON THIS STORY. AN ONTARIO PC SPOKESPERSON IN A [00:33:49] COMMENTING ON THIS STORY. AN ONTARIO PC SPOKESPERSON IN A STATEMENT SAYS THE PARTY AN ONTARIO PC SPOKESPERSON IN A STATEMENT SAYS THE PARTY CONDUCTS OPPOSITION RESEARCH [00:33:53] STATEMENT SAYS THE PARTY CONDUCTS OPPOSITION RESEARCH LIKE OTHER POLITICAL PARTIES, [00:33:55] CONDUCTS OPPOSITION RESEARCH LIKE OTHER POLITICAL PARTIES, SAYING IN THIS INSTANCE THAT LIKE OTHER POLITICAL PARTIES, SAYING IN THIS INSTANCE THAT WORK INCLUDED TRAVEL TO JAMAICA [00:33:59] SAYING IN THIS INSTANCE THAT WORK INCLUDED TRAVEL TO JAMAICA IN DECEMBER 2023. WORK INCLUDED TRAVEL TO JAMAICA IN DECEMBER 2023. FORD SEEMED TO DISMISS WHAT [00:34:02] IN DECEMBER 2023. FORD SEEMED TO DISMISS WHAT HAPPENED. FORD SEEMED TO DISMISS WHAT HAPPENED. >> IT'S POLITICS. [00:34:05] HAPPENED. >> IT'S POLITICS. IT WAS $3,000. >> IT'S POLITICS. IT WAS $3,000. I FOUND OUT YESTERDAY. [00:34:08] IT WAS $3,000. I FOUND OUT YESTERDAY. AND THAT'S IT. I FOUND OUT YESTERDAY. AND THAT'S IT. >> I CRIED BS ON THAT. [00:34:12] AND THAT'S IT. >> I CRIED BS ON THAT. IT ALL STARTS AT THE TOP WITH >> I CRIED BS ON THAT. IT ALL STARTS AT THE TOP WITH THIS GOVERNMENT. [00:34:15] IT ALL STARTS AT THE TOP WITH THIS GOVERNMENT. WE KNOW WHAT THIS PREMIER'S THIS GOVERNMENT. WE KNOW WHAT THIS PREMIER'S CAPABLE OF DOING. [00:34:19] WE KNOW WHAT THIS PREMIER'S CAPABLE OF DOING. >> Reporter: SHE POINTS TO CAPABLE OF DOING. >> Reporter: SHE POINTS TO FORD MONTHS AGO PROMISING TO [00:34:23] >> Reporter: SHE POINTS TO FORD MONTHS AGO PROMISING TO HELP DEFEAT CROMBIE IN HER BID FORD MONTHS AGO PROMISING TO HELP DEFEAT CROMBIE IN HER BID FOR MAYOR OF MISSISSAUGA. [00:34:27] HELP DEFEAT CROMBIE IN HER BID FOR MAYOR OF MISSISSAUGA. >> BUT I WILL SEND AN ARMY DOWN FOR MAYOR OF MISSISSAUGA. >> BUT I WILL SEND AN ARMY DOWN HERE. [00:34:30] >> BUT I WILL SEND AN ARMY DOWN HERE. >> Reporter: WHILE CROMBIE WAS HERE. >> Reporter: WHILE CROMBIE WAS LEADER, FORD'S PCs ATTACKED [00:34:34] >> Reporter: WHILE CROMBIE WAS LEADER, FORD'S PCs ATTACKED HER AS ELITIST WITH A HOME IN LEADER, FORD'S PCs ATTACKED HER AS ELITIST WITH A HOME IN THE HAMPTONS. [00:34:38] HER AS ELITIST WITH A HOME IN THE HAMPTONS. >> ONTARIO CAN'T AFFORD CRAX THE HAMPTONS. >> ONTARIO CAN'T AFFORD CRAX QUEEN BONNIE CROMBIE. [00:34:41] >> ONTARIO CAN'T AFFORD CRAX QUEEN BONNIE CROMBIE. >> Reporter: THOUGH NO ATTACKS QUEEN BONNIE CROMBIE. >> Reporter: THOUGH NO ATTACKS ADS CAME OUT SHORING CROMBIE IN [00:34:45] >> Reporter: THOUGH NO ATTACKS ADS CAME OUT SHORING CROMBIE IN JAMAICA. ADS CAME OUT SHORING CROMBIE IN JAMAICA. HERE'S HOW OPPOSITION PARTIES [00:34:49] JAMAICA. HERE'S HOW OPPOSITION PARTIES REACTEDDED TO THE REPORT THAT HERE'S HOW OPPOSITION PARTIES REACTEDDED TO THE REPORT THAT STAFF SURVEILLED HER ON [00:34:52] REACTEDDED TO THE REPORT THAT STAFF SURVEILLED HER ON LOCATION. STAFF SURVEILLED HER ON LOCATION. >> NOT ONLY DISTURBING BUT AN [00:34:56] LOCATION. >> NOT ONLY DISTURBING BUT AN ABSOLUTE VIOLATION OF SOMEONE'S >> NOT ONLY DISTURBING BUT AN ABSOLUTE VIOLATION OF SOMEONE'S PRIVACY. [00:34:59] ABSOLUTE VIOLATION OF SOMEONE'S PRIVACY. >> THIS IS DISGUSTING BEHAVIOUR, PRIVACY. >> THIS IS DISGUSTING BEHAVIOUR, AND THE GOVERNMENT, HEADS HAVE [00:35:03] >> THIS IS DISGUSTING BEHAVIOUR, AND THE GOVERNMENT, HEADS HAVE TO ROLL. AND THE GOVERNMENT, HEADS HAVE TO ROLL. >> Reporter: THE NDP LEADER IS [00:35:06] TO ROLL. >> Reporter: THE NDP LEADER IS ALSO NOT CONVINCED THE PREMIER [00:35:08] >> Reporter: THE NDP LEADER IS ALSO NOT CONVINCED THE PREMIER WAS IN THE DARK ABOUT THIS. [00:35:10] ALSO NOT CONVINCED THE PREMIER WAS IN THE DARK ABOUT THIS. >> THAT KIND OF TRIP HAD TO BE [00:35:14] The Ford government has secured a major victory in the ongoing [00:35:16] saga related to bike lanes in Toronto. The Ontario Court of [00:35:20] Appeal has ruled that removing bike lanes along three major [00:35:23] roads in Toronto does not violate Charter rights, [00:35:26] a decision that allows the process to go forward. The [00:35:29] CBC's Megan Fitzpatrick is following this story for us. [00:35:33] She joins us from the Ontario legislature in Toronto. Megan, [00:35:36] tell us about this case. [00:35:39] Well, it dates back to the fall of [00:35:41] 2024 when the Ford government passed legislation requiring [00:35:45] the removal of these three key bike lanes in downtown Toronto, [00:35:48] on Young St. University Ave. and on Bloor St. The Ford [00:35:52] government argued at the time that those bike lanes were [00:35:55] causing and contributing to traffic congestion in the city [00:35:59] and that bike lanes don't belong on those main roads, [00:36:02] but rather they should go on secondary roads. So it gave [00:36:05] itself the power to remove these bike lanes in the city of [00:36:09] Toronto. [00:36:10] But that was challenged in court by a group called Cycle [00:36:13] Toronto, along with two cyclists who [00:36:15] used these bike lanes. They argued that this law violated [00:36:19] their rights under the Charter of Rights and Freedoms, [00:36:22] their right to security of the person and their right to life. [00:36:26] They won in court last July, in July of 2025. So a judge in [00:36:30] that case deemed the provincial law unconstitutional. But then [00:36:34] the Ford government appealed that loss to the Ontario Court [00:36:38] of Appeal and so today [00:36:40] the Ontario Court of Appeal overturning that lower court [00:36:43] judge judges decision saying that he aired in his decision [00:36:47] and this Court of Appeal saying the law is not unconstitutional. [00:36:52] I'm just going to read a key paragraph from the ruling. It [00:36:56] says the Charter of Rights and Freedoms does not require the [00:37:00] legislature to establish bike lanes. Thus, [00:37:02] the Ontario legislature is as free to establish bike lanes as [00:37:07] it is to remove them or authorize their removal. [00:37:10] The Charter has nothing to say about whether bicycle lanes are [00:37:14] a good idea or a bad idea, wise or unwise policy. These [00:37:17] judgments are no business of the courts. So quite a [00:37:20] different decision, Karina, than the lower court had [00:37:23] decided. And with this Court of Appeal decision, [00:37:26] it does give the green light to the Ford government to proceed [00:37:29] with its plan to remove these bike lanes. So what reaction [00:37:33] are you seeing so far? [00:37:36] Well, the Ford government is [00:37:37] certainly celebrating this as a victory. We have a statement [00:37:41] from the Transportation Minister, [00:37:43] Pragmat Sarkaria. Let's take a look at what it says. In part, [00:37:46] it reads. Today's court ruling is a victory for common sense [00:37:50] and for respecting the appropriate division of roles [00:37:53] between duly elected legislators and the courts. [00:37:56] We've always been clear bike lanes should go where they make [00:37:59] sense on secondary roads, not at the expense of vehicle [00:38:03] lanes on our busiest streets. And we're also seeing some [00:38:06] reaction from the group that brought the court challenge in the 1st [00:38:10] place, Karina and their lawyers. They [00:38:12] say that bike lanes save lives and that they will try and [00:38:15] continue their fight for cyclist safety. Here's a from [00:38:19] part of a statement from the executive director at Cycle [00:38:22] Toronto. It says bike lanes do not cause traffic congestion. [00:38:25] Ripping them out will put people's lives at risk. This [00:38:29] legislation isn't sound transportation policy. It's a [00:38:32] costly distraction from the government's real [00:38:34] responsibilities and stocking a culture war [00:38:37] cycle. Toronto intends to keep defending our bike lanes to the [00:38:41] full extent of the law. And they also said they hope that [00:38:44] the four government, even if it's being given the [00:38:47] green light by the courts to do this. They hope they won't do [00:38:51] it and that they will abandon this plan. Key question for the [00:38:55] group going forward, Karina, is whether they decide to [00:38:58] appeal this loss to the Supreme Court of Canada. Thanks very [00:39:02] much, Megan. The CBC's Megan [00:39:04] Fitzpatrick at the Ontario legislature in Toronto. [00:39:08] My family devastated. [00:39:11] Compare [00:39:13] today. I can dress up. Jonathan Lee Congo was supposed to [00:39:16] return home this summer after two years of living and [00:39:19] studying in Montreal, but he decided to stay, [00:39:22] worried that live in Canada would prevent him from [00:39:25] returning. The results here [00:39:28] OK, question. Please do pronounce [00:39:30] cheaper something. Back in May, Canada introduced temporary [00:39:34] measures restricting entry for foreign nationals who have been [00:39:38] in the Democratic Republic of Congo, [00:39:40] Uganda or South Sudan because of Ebola risks. [00:39:43] Jonathan doesn't know when he will be able to return home. [00:39:47] And he says for students who are still abroad, [00:39:49] the stakes are even higher. [00:39:52] Would be [00:39:56] you need to seriously. There are more than 700 students who [00:40:00] could be impacted by the restrictions, [00:40:02] including the students already enrolled in Quebec and others [00:40:06] expected to start this fall. The federal restrictions are [00:40:10] currently set to remain in place until August 29th. The [00:40:13] university said they're working with the students on different [00:40:17] options, including deferring admissions, [00:40:19] starting remotely or arriving late depending on their [00:40:22] situation. But for these students, [00:40:25] the biggest question now is what happens after August 29. [00:40:28] Jonathan says he understands why the government put the [00:40:32] restrictions in place, but he says students shouldn't [00:40:35] have to lose an entire semester or give up seeing their [00:40:39] families because of the situation they didn't create. [00:40:44] I'm new to [00:40:49] check my list for me. [00:43:02] Statements filed in court illustrate the broad and deeply [00:43:05] painful impact of the murder of two boys by their father last [00:43:09] year. In Saint John's, statements from a school [00:43:13] counselor, police officers and the city's [00:43:15] former mayor point to the profound grief that shook not [00:43:19] just one home or family, but classes, teams, [00:43:22] neighborhoods and the region. And a warning. This story [00:43:26] contains descriptions of domestic violence. [00:43:30] Statements were filed as part of Roman commissioning [00:43:33] sentencing. He was found guilty by a jury in June. The 46 year [00:43:38] old was sentenced to life in prison with no chance of parole [00:43:42] for 25 years on both counts of first degree murder. He killed [00:43:46] his 10 and 17 year old sons on January 29th, [00:43:49] 2025. The boys cannot be named due to a publication ban. Crown [00:43:53] prosecutor Elena Campbell said many police officers who dealt [00:43:57] with the case were heartbroken, recounting how when several [00:44:01] testified [00:44:03] they were clearly struggling with what they saw. Saint John [00:44:06] Police Detective Constable Dwayne Squire said in a [00:44:09] statement his son played on a basketball team, [00:44:12] with the youngest victim recounting struggling to [00:44:15] explain to his son the murder of his teammate [00:44:18] and as an officer being asked to identify the body, [00:44:22] he wrote. The moment I recognized him, [00:44:24] it felt like the wind had been knocked out of me. I felt anger, [00:44:28] disbelief and overwhelming sadness all at once. He said [00:44:32] the boy was wearing the same pajamas his son once wore. [00:44:36] Lead investigator Detective Constable David McDonald [00:44:40] described trying to process the murders of children in such a [00:44:44] violent and calculated way for such incomprehensibly selfish [00:44:48] reasons and feeling deeply affected by the sheer evilness [00:44:51] of commissioner's actions and even his behavior in court. [00:44:55] McDonald said he has nightmares seeing the children and not [00:44:59] being able to help them. I believe that through his crimes [00:45:03] he has created a tremendous negative emotional impact on a [00:45:07] whole community of people in Saint John. [00:45:10] Saint John High School Counselor Mary Ashton statement [00:45:13] talked about an overwhelming trauma for many of the school's [00:45:17] students and staff. The teen attended the school and the [00:45:20] close knit International Baccalaureate music program [00:45:23] experienced an especially profound loss. Former Saint [00:45:27] John Mayor Mel Norton read a statement about the broad [00:45:30] impact on the community, saying the crimes shocked the [00:45:33] conscience and damaged the community sense of safety and [00:45:37] challenged its belief that the most vulnerable among us [00:45:40] will be protected. Norton said the community response shows [00:45:44] the children will not be forgotten. And now, he said, [00:45:48] the community must ensure that children are protected, [00:45:51] newcomers welcomed and that no one believes they must face [00:45:55] fear or suffering alone. [00:45:59] COUNTRY IT'S THE MOST DRAMATIC SPIKE IT'S EVER SEEN. [00:46:04] SPIKE IT'S EVER SEEN. >> WE ARE RECEIVING A CRISIS >> WE ARE RECEIVING A CRISIS TEXT EVERY 90 SECONDS. [00:46:07] TEXT EVERY 90 SECONDS. >> Reporter: THE KIDS' HELP >> Reporter: THE KIDS' HELP PHONE HAS SEEN A GRADUAL [00:46:11] PHONE HAS SEEN A GRADUAL INCREASE IN THE NUMBER OF INCREASE IN THE NUMBER OF PEOPLE USING THE HELP LINE [00:46:15] PEOPLE USING THE HELP LINE SINCE THE PANDEMIC BUT NOTHING SINCE THE PANDEMIC BUT NOTHING LIKE THIS YEAR. [00:46:18] LIKE THIS YEAR. >> IT'S ALWAYS STRESSING WHEN A >> IT'S ALWAYS STRESSING WHEN A YOUNG PEOPLE REACHES OUT AND [00:46:21] YOUNG PEOPLE REACHES OUT AND TALK ABOUT THE FACT THAT THEY TALK ABOUT THE FACT THAT THEY ARE THINKING ABOUT AND HAVE [00:46:25] ARE THINKING ABOUT AND HAVE THOUGHTS OF SUICIDE. THOUGHTS OF SUICIDE. WE HAVE DEFINITELY SEEN AN [00:46:29] WE HAVE DEFINITELY SEEN AN INCREASE IN YOUNGER PEOPLE, INCREASE IN YOUNGER PEOPLE, YOUNGER THAN THE AGE OF 12, [00:46:32] YOUNGER THAN THE AGE OF 12, TELLING US THAT THEY ARE [00:46:36] TELLING US THAT THEY ARE THINKING ABOUT SUICIDE OR [00:46:40] THINKING ABOUT SUICIDE OR ENDING THEIR LIFE. ENDING THEIR LIFE. WE NEED TO BE THERE TO SUPPORT WE NEED TO BE THERE TO SUPPORT THEM. [00:46:44] THEM. >> Reporter: THE NONPROFIT IS >> Reporter: THE NONPROFIT IS SEEING A 24% INCREASE IN CALLS [00:46:47] SEEING A 24% INCREASE IN CALLS ACROSS THE COUNTRY ESPECIALLY ACROSS THE COUNTRY ESPECIALLY AT NIGHT. [00:46:50] AT NIGHT. WHILE NUMBERS IN NUNAVUT REMAIN [00:46:56] WHILE NUMBERS IN NUNAVUT REMAIN BELOW THE NATIONAL AVERAGE BELOW THE NATIONAL AVERAGE YUKON TOPS THE LIST WITH AN [00:46:59] YUKON TOPS THE LIST WITH AN ALARMING 63% INCREASE. [00:47:02] ALARMING 63% INCREASE. WITH STUDENTS RETURNING TO [00:47:07] WITH STUDENTS RETURNING TO SCHOOL NEXT MONTH THE CALLS ARE SCHOOL NEXT MONTH THE CALLS ARE ABOUT A RANGE OF COMPLEX [00:47:11] ABOUT A RANGE OF COMPLEX ISSUES. ISSUES. >> WHETHER IT'S NOT JUST ABOUT >> WHETHER IT'S NOT JUST ABOUT SCHOOL BUT WONDERING ABOUT [00:47:14] SCHOOL BUT WONDERING ABOUT THEIR FUTURE. THEIR FUTURE. I'M GOING TO SCHOOL, IS A.I. [00:47:18] I'M GOING TO SCHOOL, IS A.I. GOING TO TAKEAWAY MY JOBS, OR [00:47:21] GOING TO TAKEAWAY MY JOBS, OR I'M GRADUATING AND WHAT DO I [00:47:27] I'M GRADUATING AND WHAT DO I DO. DO. THERE'S A CONCERN ABOUT CLIMATE [00:47:30] THERE'S A CONCERN ABOUT CLIMATE CHANGE AND FLOODING AND JUST [00:47:32] CHANGE AND FLOODING AND JUST THE IMPACTS OF SOCIAL MEDIA, [00:47:35] THE IMPACTS OF SOCIAL MEDIA, THE STRESS THAT HAVING DEVICES [00:47:36] THE STRESS THAT HAVING DEVICES HAS AFFECTED YOUNG PEOPLE. [00:47:39] HAS AFFECTED YOUNG PEOPLE. >> THERE'S A DICHOTOMY IN THIS. [00:47:46] >> THERE'S A DICHOTOMY IN THIS. THE KIDS' HELP PHONE IS BEING [00:47:50] THE KIDS' HELP PHONE IS BEING UTILIZED IN THE RIGHT CAPACITY, UTILIZED IN THE RIGHT CAPACITY, RIGHT? RIGHT? THIS MEANS THAT KIDS ARE AWARE [00:47:54] THIS MEANS THAT KIDS ARE AWARE THAT THERE IS A RESOURCE OUT THAT THERE IS A RESOURCE OUT THERE THAT CAN SUPPORT THEM. [00:47:57] THERE THAT CAN SUPPORT THEM. >> Reporter: SHE SAYS SHE HAS A [00:47:59] >> Reporter: SHE SAYS SHE HAS A MESSAGE FOR YOUNG PEOPLE MESSAGE FOR YOUNG PEOPLE STRUGGLING WITH MENTAL HEALTH [00:48:03] STRUGGLING WITH MENTAL HEALTH ISSUES AND WONDERING IF THEY ISSUES AND WONDERING IF THEY NEED HELP. [00:48:07] NEED HELP. >> MY MESSAGE IS IT'S OKAY FOR [00:48:09] >> MY MESSAGE IS IT'S OKAY FOR THEM TO BE SEEN, IT'S OKAY FOR [00:48:16] THEM TO BE SEEN, IT'S OKAY FOR THEM TO LAND SAFELY SOMEWHERE THEM TO LAND SAFELY SOMEWHERE WHERE THEY CAN TRUST SOMEONE [00:48:19] WHERE THEY CAN TRUST SOMEONE WITH THEIR STORIES WITH. WITH THEIR STORIES WITH. IT'S IMPORTANT FOR THEM TO GET [00:48:21] IT'S IMPORTANT FOR THEM TO GET THAT SUPPORT AND BE COMFORTABLE [00:48:25] THAT SUPPORT AND BE COMFORTABLE AND HAVE A MENTOR AND HAVE A AND HAVE A MENTOR AND HAVE A RELATIONSHIP THAT THEY FEEL [00:48:28] RELATIONSHIP THAT THEY FEEL GOOD TO BE AROUND. [00:48:30] GOOD TO BE AROUND. >> Reporter: SHE HOPES PARENTS >> Reporter: SHE HOPES PARENTS [00:48:35] Check this out. This is a NASA ER 2A repurposed Cold War spy [00:48:37] craft, and it was just tracked flying [00:48:40] back and forth over Western Canada for six hours straight. [00:48:43] So why is a NASA spy plane flying over Canada? [00:48:46] It's up there because of these fire clouds, [00:48:48] a phenomenon we don't fully understand. I'll explain. [00:48:52] Canada is dealing with explosive wildfires like the [00:48:55] Bald Range Fire that erupted in size on August 7th. And NASA [00:48:59] sent this high altitude spy plane to track a terrifying [00:49:02] weather event born out of the flames [00:49:04] cloud called pyro cumulonimbus, or firecloud. Here's how these [00:49:08] firestorms work. When a wildfire gets big enough and [00:49:11] hot enough in a short amount of time, it triggers giant, [00:49:14] violent updrafts. the Super heated air and moisture act [00:49:17] like a vacuum, pulling winds and oxygen into [00:49:19] the base of the fire, giving it the fuel it needs [00:49:22] while punching smoke straight up into the sky. This creates A [00:49:26] literal thunderstorm, one that generates its own [00:49:28] downbursts, erratic lightning strikes, [00:49:31] and even fire tornadoes. It was officially added to the [00:49:34] International Cloud Atlas in 2017 as Cumulonimbus Flamm agenus, [00:49:37] and scientists have been trying to understand them ever since. [00:49:41] Data from the World Climate Research Program shows that [00:49:44] these storms act like chimneys. For a long time, [00:49:47] scientists thought only big volcanic eruptions or nuclear [00:49:51] blasts could force particles into the stratosphere. Now we [00:49:54] know these intense pyrocumulus can shoot plumes of black [00:49:57] carbon and aerosols up to 16 kilometers into the lower [00:50:00] stratosphere, where they stay trapped. And [00:50:03] climate change is making these fire cloud [00:50:05] producing mega fires occur more often and the most often in [00:50:09] Canada, according to the latest [00:50:10] research. And that's exactly why NASA is flying a spy plane [00:50:14] directly over the smoke at 60, 000 feet. It's a modified [00:50:17] Lockheed U2, nicknamed the Dragon Lady, [00:50:19] an aircraft used by the US military back in the pre [00:50:22] satellite era for exactly this purpose. Studying the ground [00:50:25] from incredibly high, the R2 sits safely in the [00:50:28] stratosphere looking straight down into the core of the storm. [00:50:31] It's measuring the exact height, temperature and thickness of [00:50:34] the plume in real time. [00:50:36] The goal is to figure out exactly how these firestorms [00:50:39] develop so we can forecast them, because understanding this fire [00:50:42] monster is the first step to surviving it. Johanna Wagstaff, [00:50:46] CBC News, Vancouver. [01:00:31] Probably just a sucker to the branding and marketing. [01:00:34] [Christine] We all need it, but how do we know [01:00:36] we're getting the protection we're paying for? [01:00:39] Should Canadians be concerned about what could be on store shelves? [01:00:43] Absolutely. Don't take any product [01:00:45] that's protecting your health at face value. [01:00:47] [Christine] How much can you trust what the companies are sellin? [01:00:51] You'll never get the protection on the bottle. [01:00:52] Sunscreen is not your only line of defence. [01:00:58] [upbeat music] [01:01:03] [Christine] We're diving into sun safety at the beach. [01:01:07] I cut out enough vices that I figure I can have one vice, [01:01:11] and that is the sun. [01:01:12] I'm from the Caribbean, so, actually, we just enjoy the sun. [01:01:17] [Christine] We hear from a lot of you [01:01:18] that sunscreen is a hot topic. [01:01:21] Everybody have to use it. [01:01:23] It's not about colours. It's for everybody. [01:01:26] And when I don't have sunscreen on, I can feel myself burning. [01:01:28] 30 on the body, 50 on the face. [01:01:30] [Christine] That little SPF number is a big deal [01:01:33] when it comes to staying sun safe. [01:01:36] Higher number, higher protection. SPF 50, 'cause if you're gonna put it on, [01:01:39] you might as well get the maximum protection. If that's how they market it, right, [01:01:43] what else am I supposed to do? It's like-- [01:01:46] If I don't work at the sunscreen lab, I just have to go by what they say. [01:01:49] [Christine] Can we trust sunscreen to keep us safe in the sun? [01:01:52] We're gonna put that to the test. [01:01:54] But first, we're catching up with Dr. Julia Carroll, [01:01:58] a dermatologist. So, who should be wearing sunscreen? [01:02:01] Everybody should be wearing sunscreen. [01:02:03] I know that people who feel they have a darker skin tone, [01:02:06] they feel they have this layer of protection. [01:02:07] There is some protection, but you're still getting damage [01:02:12] in terms of age spots, wrinkling, fine lines. [01:02:15] So with skin of colour or darker skin tones, [01:02:18] we often have a delay in diagnosing a skin cancer. [01:02:22] So trying to prevent those cancers is just as important [01:02:25] in a darker skin tone than it is in a lighter skin tone. [01:02:27] [Christine] So we all need it. But what is SPF? [01:02:34] SPF: Sun Protection Factor. [01:02:38] It's not magic. It's math. [01:02:40] It measures how much UVB it takes to burn skin [01:02:44] with sunscreen on versus without it. [01:02:48] Two types of rays to look out for in the sunlight: [01:02:51] UVA. Deep-diving rays. [01:02:54] They get under your skin, cause wrinkles, aging, [01:02:57] long-term damage, some cancers, too. [01:03:01] UVB. The surface scorchers. [01:03:03] They're the ones that burn you. [01:03:05] And yes, they can cause cancer as well. [01:03:08] See "broad spectrum" on the bottle? [01:03:11] That's your UVA shield. [01:03:12] But SPF? That only talks about UVB. [01:03:17] Higher SPF means your skin takes longer to burn from UVB. [01:03:21] Not invincibility, just more protection [01:03:24] if you actually apply enough. [01:03:27] But how much protection are you actually getting? [01:03:31] To find out, we're in New Jersey. [01:03:34] It may not be sunny, [01:03:36] but sunscreen is still top of mind for this lab. [01:03:39] They're inviting us to watch how a product's SPF is measur. [01:03:43] Welcome to the lab. [Christine] Michael Traudt runs human tris [01:03:46] at Consumer Product Testing Company. [01:03:52] So, can anyone be a product tester? [01:03:55] [Michael] For all the major sunscreen methods, [01:03:58] they want you to have people that are on the lighter side [01:04:01] of skin tone so that you can readily burn. [Christine] So you're gonna mildly burn the skin? [01:04:05] [Michael] Very mildly burn it. She won't feel it. [01:04:07] So you're always using human testers? -Yes. -It seems a bit-- [01:04:11] You know, it's the year 2026. [01:04:13] Does it seem a bit archaic to still be doing this on people? [01:04:16] [Michael] It's very archaic because you're causing a burn, [01:04:20] which is an inflammatory response, [01:04:22] and that's a very variable thing. I'm going to apply the first product. [01:04:26] [Christine] And that's not the only variable. [01:04:29] How a technician applies sunscreen [01:04:31] can impact the final SPF number, too. [01:04:34] Technicians try their best to standardize how they apply. [01:04:38] [technician] That's it for the first application. [Christine] So to figure out the SPF, [01:04:42] it looks like you're using a very precise amount, [01:04:44] -and the application is precise. -Absolutely. [01:04:46] But does it mimic how people do it in the real world at all? [01:04:49] It provides a reliable way to apply it so that every lab, [01:04:55] every company is applying the same amount. [01:04:57] But a number of studies have been conducted [01:05:00] that show that on average, [01:05:02] people apply far less than half of what we do on this test. [01:05:07] [Christine] Would I be getting the SPF that's on the bottle [01:05:10] if I applied far less than what I'm seeing here? [01:05:14] You'll be getting protection, but it'll be proportionately [01:05:17] less depending on how much you apply. [01:05:18] [Christine] Each tester will be burned in three areas: [01:05:22] one for the product being tested, [01:05:24] one to compare it to a contro, [01:05:26] and one with no sun protection at all. [01:05:29] About 24 hours later, [01:05:31] a lab technician scores how red the tester's back turd [01:05:35] compared to unprotected skin using just their eyes. [01:05:40] From that, they calculate an SPF number. [01:05:44] Sunscreen makers are only required to do [01:05:47] one test at one lab on ten people. [01:05:51] And unless the formula changes or a regulator steps in, [01:05:55] that's it. So how can we trust we're getting [01:05:58] the protection we're paying f? [01:06:00] We're going to find out for ourselves, [01:06:03] grabbing one popular sunscreen off store shelves [01:06:06] and sending it to five different labs. [01:06:09] The bottle says SPF 50. [01:06:12] What will the labs say? [01:06:16] While we wait, [01:06:18] we're meeting someone who's seen the dark side of the sun. [01:06:21] [knocking] [dog barking] [01:06:25] -Annette? -Hi! Hi, Christine. [01:06:27] -Christine. Nice to meet you. -Nice to meet you. Come on in. [01:06:30] [Christine] Annette Cyr survived a 12-year battle [01:06:33] with skin cancer. [01:06:36] You got into your teen years, everybody wanted to tan. [01:06:39] I was out trying to do that. Not successfully, but, [01:06:42] you know, I did spend a lot of time outdoors, [01:06:46] and, uh, it was intense sun at that time. [01:06:50] [Christine] At age 39, she shows her dermatologist [01:06:53] a small, itchy mole on her ankle. [01:06:55] The dermatologist didn't think it was anything. She said, "I'll take it out if it makes you feel better." [01:06:59] And it came back a week later positive for melanoma. [01:07:03] [Christine] Melanoma usually starts on the skin, [01:07:06] but can invade the bloodstream or lymphatic system, [01:07:09] making it the most aggressive form of skin cancer. [01:07:12] It's not a simple burn off in the doctor's office and done. [01:07:18] It's, uh, pretty significant. [01:07:20] [Christine] Annette had multiple scans, skin grafts, surgeries, [01:07:24] leaving her with lifelong sca. [01:07:27] And then, she's given five years to liv. [01:07:30] I think processing that type of information is difficult, [01:07:35] but I came to the conclusion that I can't control that. [01:07:38] That's when I decided to try to do [01:07:40] something positive with that diagnosis. [01:07:43] [Christine] Annette founded Melanoma Canada in 2009. [01:07:47] A key message? Sun safety. [01:07:50] What would you say directly to somebody [01:07:52] who feels like they are enjoying the sun? [01:07:54] You know, if I'm unlucky, it's okay, they can treat that. [01:07:58] You can't possibly imagine the stress [01:08:02] and the physical harm this does to you over time. [01:08:07] It does change your life. Annette is cancer free now. [01:08:11] I'm fortunate to be alive. All I can do is present the information [01:08:15] and hope people take it to heart. [01:08:17] [Christine] She says her story is a warning, [01:08:20] especially to those pushing misinformation online. [01:08:28] [man] The sun does not cause cancer. [01:08:30] You're actually more likely to get burned, or the sun is [01:08:33] more likely to damage your skin when you wear sunscreen. [01:08:35] [Christine] Dr. Carroll is watching along with us. [01:08:38] It's very frustrating because we work so hard [01:08:40] to protect our patients and get the message out. [01:08:43] Do the sunscreens that are on store shelves cause cancer? [01:08:46] Absolutely no way. Do they contain toxic ingredients? [01:08:49] Not when applied on your skin as directed. [01:08:53] So what a lot of these influencers [01:08:56] and sunscreen haters do is that they read through papers [01:08:59] and they look for one little line, and then that's the thing that they'll jump on [01:09:03] and shout from the rooftops. [01:09:05] [Christine] So experts agree sunscreen is safe. [01:09:08] But how effective is it? [01:09:10] Our first lab result is in. [01:09:13] Remember that sunscreen we bought off the shelf? [01:09:15] It said SPF 50. -Okay. -This lab says... [01:09:19] It's 34. [01:09:21] SPF 30 lets in about 3% of UV rays, [01:09:25] compared to 2% from SPF 50. [01:09:28] Although that gap seems minim, [01:09:30] experts tell us over a long day with a lot of sun, [01:09:33] it can be a big deal. [01:09:35] So, why the difference? [01:09:42] Will the other labs agree on this SPF? [01:09:45] Or is this popular Canadian product [01:09:48] giving you less protection than you think? [01:09:51] Making me a little nervous. [Christine] That's coming up. [01:10:03] Hi there, Canada. [01:10:05] Hi Siri, [01:10:07] How are you holding up? [01:10:12] It's been difficult to say the least. [01:10:16] I intend to resign as party leader, as Prime Minister. [01:10:22] The funny, not so funny thing about the [01:10:24] world right now [01:10:26] is the thing that can consume your thoughts [01:10:29] is the thing you maybe didn't see coming. [01:10:34] My favorite word? Tariff [01:10:37] is going to be cracking down. Minimum 10% tariff on all [01:10:40] imports. Some contracts are already getting cancelled. [01:10:43] Facing a potential 25 or even 50% tariff on steel exports. [01:10:46] We're already hearing about layoffs. Feeling the financial [01:10:50] pain of Canada's 25% counter tariffs. He believes that [01:10:53] Canadians would benefit greatly from becoming the 51st state [01:10:56] when our sovereignty is threatened. [01:10:59] You do what you can. He is trying to break us. So you have [01:11:03] questions. How should Canadians be preparing for that next trip? [01:11:07] What is your plan? How seriously are you taking [01:11:10] this threat of 100% tariffs on foreign made films? [01:11:13] A lot of questions. How is Hamilton bracing for tariff [01:11:16] impact? When we talk about counter [01:11:19] terrorists, do those affect you? How much does it cost to be [01:11:22] patriotic when picking items at the grocery store? [01:11:26] And while your elbows have been up, elbows up. [01:11:30] For us, it's the sleeves rolled up. [01:11:33] Because you need answers about your neighborhood, your world, [01:11:37] your Canada, [01:11:39] and what it means for all of us to say we are Canadian. [01:11:48] Our journalists countrywide and all over the world are on the [01:11:51] case. [01:11:53] Do you think you're gonna have to close? [01:11:56] I hate to think about that. [01:12:04] I'm about 15 kilometers from the Russian border. Where are [01:12:08] Canada's allies? Where are Canada's markets? [01:12:11] What is this country's place on the planet? [01:12:14] It's the uncertainty that's the [01:12:16] this issue. What is the next thing to happen and what will [01:12:20] it mean for all of us? We assume that it will be a [01:12:24] difficult Rd. Canada. We got you and we are right there [01:12:29] right beside you trying to make sense of it with you. [01:13:50] [Christine] Our investigation into sunscreen is more than skin deep. [01:13:54] If you're gonna put it on, you might as well get the maximum protection. [01:13:57] [Christine] We're sending the same sunscreen lotion [01:13:59] to five labs to see if they get the same SPF. [01:14:03] Given how many variables there are in the testing, [01:14:06] do you think that such a specific SPF number [01:14:09] on the label makes sense? You have a point, absolutely. [01:14:13] [Christine] So far, one lab says [01:14:15] our product isn't giving the protection it advertises. [01:14:18] 34. It's supposed to be 50. [01:14:21] More results are coming. But first... [01:14:29] we're in Toronto... [indistinct] [01:14:33] [Christine] ...giving these beachgoers a glimpse into their future. [01:14:39] This special UV camera can reveal sun damage [01:14:43] under the skin, invisible to the naked eye. [01:14:46] -I'm excited. -I am a little nervous. Not skin cancer. [01:14:50] [Christine] Along with us is dermatologist Julia Carrol. [01:14:54] We'll see things like sun damage, [01:14:57] which will show up as pigmentation. [01:14:59] I don't feel myself burning, but I'm real interested [01:15:01] to see if that was a mistake. [01:15:03] [cameraman] So if you can look right down into the lens there. [01:15:06] Look a little bit up for me. Can we take the sunglasses off? [01:15:09] -Oh, we can. -Okay. So, we're seeing little bits of pigmentation, [01:15:13] -especially around the eyes. -Yep. [01:15:17] [Christine] Each dark spot could come back to haunt them. [01:15:22] [Carroll] You know, we always say that it's like a postcard from the sun, [01:15:26] and they're sitting on your face reminding you that at some point, [01:15:29] you didn't have enough sun protection on. [01:15:31] With my visible eye, I see a lot of sun damage here, [01:15:34] same in this area here. And then as expected, they go together. [01:15:37] So you see the pigment damage [01:15:39] and then you see the visible sun damage as well. [01:15:44] You're making me a little nervous, but you're making me think [01:15:47] I have to be more religious or careful [01:15:50] about putting on my sun cream on a regular basis. [01:15:56] [Carroll] I think that you're doing a great job protecting your skin. [01:15:59] That's good. Credit to my mom. [Carroll] I think overall you still have young, [01:16:03] -healthy, beautiful skin. -Thank you. But we wanna protect it going forward. [01:16:07] Okay. [01:16:10] [Christine] So how can we be sure we're protecting properly? [01:16:15] So I wear spray on my body, cream on my face [01:16:19] and then, like, a stick on my scalp and my ears. [01:16:21] I do spray, then cream on my face. [01:16:24] [Christine] But do all those methods apply equally? [01:16:27] We're putting that to the tes. I put it first here. [01:16:31] [Christine] Since sunscreen blocks most UV light, [01:16:33] we can easily see where sunscreen has been applied [01:16:36] with our special camera. First up, lotion. [01:16:39] [Carroll] So hopefully -we'll see a good coverage. -Okay. [01:16:43] Ah! See, you did a really good job. [01:16:45] [laughing] [01:16:47] You always forget about your ears, don't you? It's like... [01:16:49] Well, I think that I wouldn't have been able [01:16:52] to do any better with anything else. [Carroll] I think A++. You did a great job. [01:16:56] Thank you. [Christine] Lotion isn't that tough to spread. [01:16:59] But what about even more convenient methods [01:17:02] like sunscreen sprays? Will you cover my eyes? [01:17:06] This is the worst part. I don't know if I can reach. [01:17:09] [Christine] How did they do? God... [01:17:12] Not bad, maybe. [01:17:14] I could've put more up here and on my shoulders. [01:17:17] My back... [01:17:19] I can't really see, but I think it's a little patchy. [01:17:21] So do you see the spots you missed? [01:17:23] So you missed around your mouth. See these white areas? [01:17:26] -Yeah. -You missed around your mouth. But you did a good job of the back of your neck. [01:17:30] -Oh, well. -[laughing] [01:17:32] [Christine] The problem with spray sunscreens [01:17:34] is that you lose a lot of the spray. [01:17:37] Dr. Carroll's tip? Spray it in your hand and then apply it, [01:17:41] and then you rub it in so you get all the little spots -that maybe didn't reach. -Yeah. [01:17:45] [Christine] And last up, a sunscreen stick. [01:17:48] Okay, any more than that, I'd be cheating. Oh, my goodness. [01:17:51] See all the spots that were missed? I think an important area that you missed [01:17:55] was around your mouth and around your eyes, [01:17:57] because those are areas that can get damaged more easily [01:18:02] -from an aging perspective. -Yes. [01:18:05] [Christine] Our UV camera can only show us [01:18:07] where sunscreen was applied, not if it was enough. [01:18:11] So we have another test for that. [01:18:15] In the lab, SPF tests are done by weight. [01:18:17] It's two milligrams of product [01:18:20] per centimetre squared of skin, [01:18:22] which means to get the same SPF as they got in the lab, [01:18:25] we have to apply that much. [01:18:27] To do our sunscreen math, I measure my face with tape. [01:18:31] These are all the places that I would put sunscreen on. [01:18:37] Okay, I think I'm all covered. [01:18:39] I stick that tape on grid papr [01:18:41] and count to see how many square centimetres my face is. [01:18:45] So, based on our calculation, [01:18:47] we need 664 milligrams of sunscreen. [01:18:52] That's 0.66 grams. [01:18:54] Using a scale, I try to apply that much to my face. [01:18:58] Now, personally, I don't normally buy mineral sunscreen [01:19:01] because it leaves this white film. And it isn't easy. [01:19:04] So, it took me three goes at it. [01:19:07] Most people wouldn't put sunscreen on three times. [01:19:10] A chemical sunscreen takes even longer. [01:19:13] I think that's how much I would normally put on. [01:19:16] Oh gosh, I'm not even halfway there yet. [01:19:18] It takes five applications [01:19:20] to get the right amount of sunscreen on my face. [01:19:23] I don't think I would ever put on this much sunscreen. [01:19:27] Does anyone? [01:19:29] -[Diffey] Hi, Christine. -Hi, Professor Diffey. [01:19:31] We're connecting with Professr Brian Diffey near Exeter, UK. [01:19:34] Thanks for taking the time to chat with us. He spent his career testing sunscreen [01:19:38] and how it should be applied. [01:19:40] We know from studies that if you give a bottle of sunscreen [01:19:43] to someone and say, "Just put this on," [01:19:45] people will typically put it on to about [01:19:48] a third to a half of that thickness. [01:19:49] It's really starting to make me question [01:19:52] how much protection it's offering me. You'll never get the protection on the bottle. [01:19:56] You'll never get that protection unless you're extreme [01:19:59] because most of us will not apply it [01:20:02] at the thickness that it's tested at. [01:20:04] The important thing with sunscreen is to use it. [01:20:06] Don't worry too much about the SPF and all the rest of it. [01:20:10] Just apply the stuff to your skin [01:20:12] and the more generously you feel able to apply it, [01:20:15] the better the protection. [Christine] Our tests so far [01:20:19] shows the SPF label isn't always accurate. [01:20:22] We have three more results in. [01:20:24] Remember the sunscreen we sent in was labelled SPF 5. [01:20:28] The first lab told us this product was SPF 34. [01:20:33] The second lab says SPF 60. [01:20:37] Seems like a big difference. [01:20:39] And the other labs aren't any more consistent. [01:20:42] Now, we have SPF 44 and SPF 50. [01:20:47] That's two labs saying the SPF meets or exceeds [01:20:50] what's on the label. [01:20:52] Two saying it gives less protection than advertised. [01:20:55] There's one result to come. [01:20:57] But there's something else Canadians should know about [01:20:59] the sunscreen on store shelve. I was there for about nine years. [01:21:03] [Christine] Brian Ecclefield worked at AMA Labs. It did testing [01:21:07] for some of the largest sunscreen companies in the world. [01:21:10] For a long time they were sort of recognized as faster, cheaper [01:21:14] and potentially going to provide higher SPF label values [01:21:17] than some of the competition. [01:21:19] So like when you really start understanding [01:21:21] that those three things are true simultaneously, you should question it. [01:21:25] [Christine] In 2017, AMA was caught testing sunscreen [01:21:29] on fewer than the 10 people required [01:21:32] and fabricating results. [01:21:34] The owner even went to prison over it. [01:21:37] Did this shake your faith [01:21:39] in that little SPF numbers on the label? Completely. [01:21:43] When I started working at AMA, [01:21:45] I wholeheartedly believed in what they were doing. [01:21:48] I mean, I thought at that time [01:21:50] I was making the industry a better place [01:21:54] in some little way. [01:21:55] So as I was leaving, it utterly crushed me [01:21:59] sort of walking away from that after having, [01:22:01] you know, seen everything for what it was [01:22:03] once I knew what was going on and I quit. [01:22:06] Once the news hits, Australia tells brands [01:22:08] that used AMA data to retest their products. [01:22:11] Health Canada didn't appear to do anything, [01:22:14] but do tell us some sunscreens they approved did use AMA Labs. [01:22:20] Their position? [01:22:21] It's on manufacturers to make sure the lab is doing its job. [01:22:26] Since Health Canada doesn't require companies [01:22:28] to retest their products unles their formulations change, [01:22:32] they acknowledge products relying on AMA data [01:22:35] could still be on store shelv. [01:22:37] So, Health Canada told us that there were products [01:22:39] that they approved that were tested in AMA labs, [01:22:42] but they didn't say anything to Canadians. [01:22:45] Do you think they should have? [01:22:47] I do. And I still don't think it's too late. [01:22:49] Making consumers aware that there was a problem [01:22:52] that has been very public [01:22:55] and people have gotten in trouble for it, there's proven fraud, [01:22:59] that would be one way to get started. [01:23:02] Two, would be reach out to the brands directly. [01:23:05] Notify them that there was wrongdoing. [01:23:07] That's the-- That's going to be the most effective way. [01:23:09] Push it on the brands to pull their products if they know they were tested there. [01:23:16] [Christine] If Health Canada isn't stepping up, we will. [01:23:20] If the companies don't know how well protected you are, [01:23:21] how do you have a chance of thinking of how well protected you are? [01:23:25] [Christine] We're demanding answers [01:23:27] from Canada's biggest brands after the break. [01:23:36] To truly understand a news story, you need to connect with the people in the moment. [01:23:40] Everybody's in panic mode, witnessing their struggles and [01:23:43] resilience. [01:23:45] I'm OK. This is really my last hurrah. Investigating and [01:23:48] digging for the fact it's actually a picture of me and [01:23:52] her, you know? See. Yeah, you can see that for sure. [01:23:55] That's on her tombstone to get you answers. That's your friend [01:23:59] and that's you. [01:24:01] I'm Adrian Arseneau. This is the National Canada's newscast. [01:24:07] Hi there, Canada. [01:24:10] How are you holding up? [01:24:14] The funny, not so funny thing about the [01:24:17] world right now [01:24:19] is the thing that can consume your thoughts [01:24:22] is the thing you maybe didn't see coming. [01:24:26] My favorite word, tariff, minimum 10% tariff on all [01:24:30] imports. Some contracts are already getting cancelled. [01:24:33] We're already hearing about layoffs. Feeling the financial [01:24:37] pain of Canada's 25% counter tariffs. He is trying to break [01:24:41] us. So you have questions. How should Canadians be preparing [01:24:45] for that next trip? What is your plan? [01:24:47] How seriously are you taking this threat of 100% tariffs on [01:24:51] foreign made films? A lot of questions. How is [01:24:54] Hamilton bracing for tariff impact? [01:24:57] How much does it cost to be patriotic when picking items at [01:25:00] the grocery store? And while your elbows have been [01:25:04] up, elbows up. [01:25:06] For us, it's the sleeves rolled up. [01:25:09] Because you need answers about your neighborhood, your world, [01:25:13] your Canada, [01:25:17] our journalist countrywide, and all over the world are on [01:25:21] the case. Do you think you're going to have to close? [01:25:25] I hate to think about that. [01:25:34] Where are Canada's allies? Where are Canada's markets? [01:25:37] What is this country's place on the planet? [01:25:40] It's the uncertainty that's the biggest issue. What is the next [01:25:43] thing to happen and what will it mean for all of us? [01:25:48] We got you and we are right there right beside you trying [01:25:53] to make sense of it with you. [01:26:08] [Christine] We are all obsessed with SPF. [01:26:12] The SPF is really a crude indication [01:26:15] of how well a product protects you. [01:26:18] Do not read anything at all into the actual number. [01:26:21] It's meaningless when it comes to the protection [01:26:24] you're getting on the day that you choose to apply that sunscreen. [01:26:28] [Christine] And we learn Health Canada approved sunscreens [01:26:31] that were tested at a lab shut down [01:26:33] after faking results. [01:26:36] It's important that North America [01:26:38] comes to understand the risk that's currently ongoing. [01:26:42] [Christine] We asked sunscreen makers [01:26:44] how often they test their products and where. [01:26:47] While some say they didn't rey on AMA for testing, [01:26:51] none of the companies would share their lab reports with . [01:26:55] They tell us they follow Health Canada's rules. [01:26:58] In our lab test, we've gotten results all over the map. [01:27:02] The bottle we bought said SPF 50, [01:27:04] but labs we sent it to said it's 34, 44, 50 and 60. [01:27:11] And now the last lab says it's SPF 15. [01:27:15] I mean, you'd hope for some consistency. I mean, that's ridiculous. [01:27:19] To be fair, if the companies don't know how well protected you are, how do you have a chance [01:27:22] of thinking of how well protected you are, I think? [01:27:25] [Christine] We bring our results [01:27:27] to skin cancer survivor Annette Cyr too. [01:27:30] You never want to hear that [01:27:31] because we're putting our health in the hands of others. [01:27:35] I want to be reassured as a consumer and as a survivor [01:27:39] that what they say on the label is reasonably close. [01:27:44] There should be a level of confidence [01:27:46] in the testing procedures [01:27:49] and in the results that are communicated [01:27:51] that we're getting what we think we're getting. The results are really quite worrying, aren't they? [01:27:55] So it begs the question, [01:27:57] which one was right or were any of them right? [01:28:00] [Christine] We're not revealing which sunscreen brand we test. [01:28:04] Our focus is on the process, not the product. [01:28:07] So, we asked Health Canada for an on-camera interview. [01:28:11] They declined and won't direcy comment on our findings. [01:28:14] So, we need to keep taking protection into our own hands. [01:28:18] Yeah, I'm going to listen to my mom more. [01:28:20] I use my sunscreen every day [01:28:24] and really hope that there will be government regulations [01:28:27] as to what SPF really means. [01:28:29] That to me is very, very important. [Christine] Sunscreen is important, [01:28:33] but it should be your last line of defence. [01:28:36] So you want to use a hat, you want to use sunglasses, [01:28:39] you want to use sun protective clothing [01:28:42] and you want to stay in the shade when it's sunny. [01:28:45] But I think it's going to pay off in the long run. You know, when you're in your 50s or 60s, [01:28:49] you're still going to have the beautiful skin. [01:29:04] Hi there Canada. [01:29:08] The funny, not so funny thing about the [01:29:10] world right now is the thing you maybe didn't see coming. [01:29:16] My favorite word? Tariff. Minimum 10% tariff on [01:29:19] all imports. We're already hearing about layoffs. He is [01:29:24] trying to break us. [01:29:27] So you have questions. How should Canadians be preparing [01:29:30] for that next trip? How seriously are you taking [01:29:33] this threat? How is Hamilton bracing for [01:29:35] tariff impact? And while your elbows have been [01:29:38] up, elbows up, for us it's the sleeves rolled [01:29:41] up. Because you need answers. [01:29:45] Our journalists countrywide and all over the world are on the [01:29:50] case. Canada, we got you and we are right [01:29:53] there, right beside you trying to make [01:29:56] sense of it with you. [01:30:27] [Asha] We're testing the customer service of Canada's big three telecom. [01:30:31] This will be my fourth call [01:30:33] trying to find resolution with this issue. [01:30:35] [Asha] From automation... Ian is having a conversation with the bot. [01:30:40] -[Asha] ...to disconnection. -They dropped my call. [01:30:42] [Asha] Insiders reveal the restrictions they face. [01:30:51] [Asha] Plus, we call up a country [01:30:53] that's putting bad customer service on hold. [01:30:56] We want to make sure that the rights that we have as consumers [01:31:00] are respected and enforced. [Asha] This is your Marketplace. [01:31:06] The phone lines are open. [Bob] Coming up today on the phone-in, [01:31:10] what's been your customer service experience with telecom providers? [01:31:14] Asha Tomlinson is joining us from her studio in Toronto today. [01:31:17] [Asha] We're on the Maritime Noon show with host Bob Murphy... [01:31:21] 1-800-565-1940 is the number. [01:31:23] [Asha] ...tackling telecom troubles [01:31:26] and the customer service headaches that come with them. [01:31:28] [caller] He said it looks like it's been charged over and over and over. [01:31:31] $1,580. Okay. [01:31:34] If you could give us a time frame of what it took [01:31:38] to get your money back... [caller] It was no less than, you know, ten hours [01:31:41] of phone time going back and forth with different people. [01:31:44] -Yeah. -[Asha] Yeah. Ten hours, that's-- I mean, that's more than a full workday. [01:31:48] That's a workday plus overtime. Asha, I think we have somebody else on the line. [01:31:52] [Asha] Yeah, Paul Ratchford in Sydney, Cape Breton. [01:31:54] And I hear you have a beef with Bell. [01:31:57] [Paul] I do, yeah. My issue was [01:32:00] being charged for an account that I didn't have. [01:32:02] All right, well, Paul, I mean, what a tale. [Asha] Darin Greenlaw in New Brunswick. [01:32:06] How would you rate the customer service experience? [01:32:09] [Darin] Oh, I'd rate it about a two out of twenty. [01:32:11] [chuckles] Two out of twenty. [01:32:14] At a time when complaints about our phone, internet, [01:32:17] and TV services are at an all-time high, [01:32:21] you're telling us customer service is at an all-time low? [01:32:27] Amas Tenumah has got all the intel. [01:32:30] He's spent years running call centres [01:32:32] and now advises CEOs across North America [01:32:35] on how to improve their customer care. [01:32:38] Amas, thanks for helping us out. [01:32:40] Thanks for having me. I cannot think of an issue [01:32:42] that unifies people more than this. [01:32:44] [Asha] He says it's often by design. [01:32:47] Every single part of it is designed to do one thing. [01:32:51] Not to resolve your issue, [01:32:53] but to save money and preserve revenue for companies. [01:32:57] So what you call bad customer service, [01:32:59] they would call deflection, they would call efficiency. [01:33:03] And you would call that loss of your time, you would call that rage. [01:33:07] [Asha] We hear that rage from many Canadians. [01:33:10] [callbot] Which of these services are you calling abou? [Asha] So we're testing the customer service [01:33:13] of the big three telcos: Bell, Rogers, and Telus. [01:33:17] Hey, everyone. Welcome to Marketplace's call centre. [01:33:21] -Hey! -Thanks for being here. [01:33:24] All three testers have an isse [01:33:26] they've been trying to get resolved for weeks, [01:33:28] but so far, no luck. [callbot] Please remain on the line. [01:33:35] [Asha] Vicki Sloot is from Toronto. She's with Bell. [01:33:38] Her Fibe TV box was recently upgraded, [01:33:41] and she was promised all the same channels [01:33:43] for $5 less a month. [01:33:46] I got the new PVR box the next day, [01:33:49] and half my channels are gone. [01:33:51] And they won't give me any of my channels back [01:33:54] unless I pay an extra at least $25. [01:33:57] [Asha] Vicki's already spent hours online and on the phone. [01:34:00] She's even escalated to the resolutions team. [01:34:03] But she's still waiting for an answer. What's your goal for this test today? [01:34:07] I just want my channels back. [laughs] It's winter, it's cold, we're all snowed in, [01:34:11] and I really just want some of my core channels back. [01:34:14] [Asha] Kim Piché is also from Toronto. [01:34:16] Her cell plan's with Rogers. [01:34:18] Six months ago, her bill goes up $30 [01:34:21] when she stops getting a corporate employee discount, [01:34:24] even though she's still on the job. [01:34:26] Your goal is to get your discount reinstated, [01:34:29] maybe get a credit, and if not, then what? [01:34:33] I will-- I will go to someone else. So it's ultimatum day for Rogers. [01:34:36] For me, yeah, today, yes. Okay. We'll see what happens. [01:34:40] And testing Telus is Ian Bullen from Vancouver. [01:34:43] My mother has been with Telus probably since 1993 [01:34:47] before she passed at the end of August. [01:34:48] [Asha] Ian wants access to her most recent bill [01:34:51] to find a $93 credit from September. [01:34:54] But he doesn't know how it's been paid out. [01:34:56] He's also disputing a $200 charge for unreturned equipme. [01:35:01] But there's no unreturned equipment? [01:35:03] There's not. It's just hard to get anywhere with them. [01:35:06] You're not gonna give up, though? [01:35:08] No, I'm not gonna give up. I can't. I have to. [01:35:11] I'm responsible for wrapping up Mom's estate, [01:35:13] and I'm gonna call them again today, [01:35:16] and we'll see what happens. [Asha] So we're hitting the phones [01:35:19] and logging into live chat. [01:35:22] We want to know, how long will our testers wai? [01:35:25] Will they be stuck on hold or transferred from agent to agent? [01:35:29] I'm on hold. [01:35:32] [Asha] And will anyone actually solve their problems? [01:35:35] Watching along with us, Amas and Mohammed Halabi... [01:35:39] I've spent, like, 20 years on the phone is what it feels like. [01:35:42] [Asha] ...founder of MyBillsAreHigh.com. [01:35:44] -Yes, I can hear you. -[Asha] He negotiates with telcos all the time. [01:35:48] So I feel their frustrations, [01:35:51] and hopefully today we can resolve it. Let's find out what happens. [01:35:54] Go ahead. Start your engines. [01:35:57] ♪ [01:36:03] [automated voice] Calls made to and from Telus may be recorded [01:36:05] for quality assurance and training purposes. [callbot] Which account are you calling about? [01:36:09] The one ending in 76 or 98? [01:36:12] Neither account. [01:36:14] I'm seeing Ian's head begin to nod in disappointment. [01:36:19] It begins. Yes. Already. [01:36:23] The frustration. Ian is having a conversation with the bot. [01:36:28] The bot can't understand him. Neither account. [callbot] I understand. [01:36:31] Is that a personal, [01:36:33] EPP, exclusive partner program, business, [01:36:36] -or corporate account? -No. [01:36:38] [Asha] With Rogers, Kim actually gets through to an agent within minutes. [01:36:42] And this will be my fourth call [01:36:44] trying to find resolution with this issue. [01:36:46] She's been doing this a while. [01:36:48] That's a great tactic, to force them to acknowledge [01:36:52] -the history of this situation. -Right off the bat. [01:36:55] Turns out Kim hits the automad option for sales, not service. [01:36:59] The agent says she'll help. [agent] But I don't wanna send you of. [01:37:03] I wanna see if we can handle this on the phone. [01:37:05] What do you make of the fact that she went to sales? [01:37:08] The thing people need to realize is [01:37:10] companies view service as an expense. [01:37:13] So when you say things that involve money, [01:37:16] you get human help. [01:37:18] When you say things that are around service at the cost of money, you're going to be [01:37:22] put through the loop. I'm on hold. [01:37:25] [Asha] After 25 minutes, Kim gets her $25 discount bac. [01:37:30] [agent] I've applied it to your account. [01:37:31] -Oh, you have? -So now you have-- I have, ye. [01:37:34] So now your plan is $62.50 before taxes. [01:37:38] To be honest, I wasn't prepared for that. [01:37:40] [laughs] Like, I was prepared to have to do battle again. [01:37:43] You're doing much better than these two over here, yeah. [01:37:47] But her battle's not over yet. [01:37:49] Moving on to Vicki, [01:37:51] she tries calling Bell's resolution manager. [01:37:53] Can't get through. The chat agent can't help. [01:37:56] Neither can the main customer service lin. [01:37:58] Hi, I'm calling about an account issue for my Fibe TV. [01:38:02] [Asha] Exhausting all her options, [01:38:05] she's left waiting for the manager to call her back. [01:38:08] They can't do anything anymore. [01:38:09] So I am locked into this one agent, it seems. [01:38:13] -You feel handcuffed, right? -I can't do anything else. [01:38:16] [Asha] Ian's on the line with Telus. Hello? [01:38:21] Hello? They dropped my call. [01:38:24] -Drops calls. -Just as you said. They dropped my call. [01:38:27] [exhales] Okay. Blood pressure. [01:38:29] [Asha] Meanwhile, with her discount in hand, [01:38:32] Kim is transferred to a customer service rep [01:38:34] who says she can't get a credt for the months she overpaid. [01:38:37] [representative] There cannot be any kind of credit that will be refunded. And that's what I'm disputing. [01:38:41] [Asha] So Kim makes her case, [01:38:43] and the frontline rep says she'll see what she can . [01:38:46] [representative] Let me just take a look again with my support team. [01:38:49] [Asha] While Kim waits, we're talking to a Rogers employee [01:38:53] who handles those types of escalation calls. [01:38:55] We're not identifying him and also altering his voice, [01:38:59] because he's afraid speaking t will cost him his job. [01:39:02] How much agency do frontline employees have [01:39:06] to help customers when we're talking about [01:39:09] issues with billing, for example? [01:39:20] Is that why so many issues get escalated up to you? [01:39:25] [Asha] He says he's getting more calls from outsourced agents [01:39:29] who often struggle to solve even the simplest issues. [01:39:56] [Asha] But it's not just at Rogers. [01:40:02] [Asha] This employee, whose voice is also altered [01:40:05] because she fears being fired, [01:40:07] has been a customer service rp at Telus for more than a deca. [01:40:10] So would you say that when you started, [01:40:14] that you had more agency than where you're at now? [01:40:33] [Asha] Now, she says every credit and refund she gives [01:40:36] is closely monitored. [01:40:43] [Asha] Back at our Marketplace call centre, [01:40:46] after 40 minutes, Vicki gets a call back [01:40:48] from Bell's resolution manage. [01:40:50] [manager] Is it something to do with your TV programmin? [01:40:53] [Asha] She says she's looking into it, which means more waiting for Vicki. [01:40:57] [manager] So let me work on this. The waiting game again. [01:41:00] [Asha] Our experts saw that one comi. [01:41:02] They called that before you even got on the phone. [01:41:05] They said, "I bet you she'll say, 'Okay, I'm looking into this. I'm handling it.'" [01:41:09] -And then take time. -Yeah, I was a little shocked because she said, "Okay, have a great day," [01:41:12] I thought, "Aren't you coming back to tell me?" How long does [01:41:15] -this take to look into? -Yeah. Ian's back on the line with Telus [01:41:19] after his first call disconnects. [01:41:21] They tell him the credit was refunded in December, [01:41:24] but the agent isn't sure where that money went. [01:41:27] [agent] I just don't know how it was returned or sent to you. [01:41:31] [Asha] Then, 19 minutes in... [01:41:33] Oh. Call failed. [01:41:36] Call failed. I've got two bars. [01:41:39] Happens all the time, especially with TELUS. [01:41:41] I deal with this every day. What's up with that? [01:41:44] I have no idea, but you would think that a telecom provider [01:41:47] would have a really good telecom infrastructure [01:41:50] so their calls won't disconnect on customers. [01:41:52] [Asha] On Ian's third call, [01:41:54] the agent confirms his refund has been issued. [01:41:57] [agent] It normally takes about four to six weeks. [01:42:00] And where is it going to be refunded to? [01:42:03] [agent] Um, a cheque refund. [01:42:05] [Asha] The cheque's in the mail, they say. [01:42:08] And remember that $200 equipment charge on his late mom's account? [01:42:12] [agent] It's automatic once we close the account. [01:42:14] [Asha] It's now reversed. So why would it auto-generate [01:42:18] a $200 equipment service charge? [01:42:20] It doesn't make sense to me. Can you explain? [01:42:30] Hello? [01:42:35] Call failed. [01:42:38] Call failed. [01:42:40] The system is designed to frustrate [01:42:43] as many people as possible. [01:42:44] So part of the design is that people will give up. [01:42:47] So, that you don't have to incur that expense. [Asha] Three strikes for TELUS. [01:42:51] But Ian's not giving up. [man] Are you gonna call a fourth time? [01:42:55] Yeah, I'm going to call. I need to get, I'm trying to get some answers. [01:42:58] So here we go. [automated voice] Welcome to TELUS. [01:43:06] [Asha] Coming up, the delays drag on. [01:43:09] Make no mistakes. There's no hold music, but you're also on hold there too. [01:43:12] You're not going to give up though, are you? [01:43:14] Will the telecoms tackle our tester's issues? [01:43:25] Hi there, Canada. [01:43:27] Hi Siri, [01:43:29] How are you holding up? [01:43:34] It's been difficult to say the least. [01:43:38] I intend to resign as party leader, as Prime Minister. [01:43:44] The funny, not so funny thing about the [01:43:46] world right now [01:43:48] is the thing that can consume your thoughts [01:43:51] is the thing you maybe didn't see coming. [01:43:56] My favorite word? Tariff [01:43:59] is going to be cracking down. Minimum 10% tariff on all [01:44:02] imports. Some contracts are already getting cancelled. [01:44:05] Facing a potential 25 or even 50% tariff on steel exports. [01:44:08] We're already hearing about layoffs. Feeling the financial [01:44:12] pain of Canada's 25% counter tariffs. He believes that [01:44:15] Canadians would benefit greatly from becoming the 51st state [01:44:18] when our sovereignty is threatened. [01:44:21] You do what you can. He is trying to break us. So you have [01:44:25] questions. How should Canadians be preparing for that next trip? [01:44:29] What is your plan? How seriously are you taking [01:44:32] this threat of 100% tariffs on foreign made films? [01:44:35] A lot of questions. How is Hamilton bracing for tariff [01:44:38] impact? When we talk about counter [01:44:41] terrorists, do those affect you? How much does it cost to be [01:44:44] patriotic when picking items at the grocery store? [01:44:48] And while your elbows have been up, elbows up. [01:44:52] For us, it's the sleeves rolled up. [01:44:55] Because you need answers about your neighborhood, your world, [01:44:59] your Canada, [01:45:01] and what it means for all of us to say we are Canadian. [01:45:10] Our journalists countrywide and all over the world are on the [01:45:13] case. [01:45:15] Do you think you're gonna have to close? [01:45:18] I hate to think about that. [01:45:26] I'm about 15 kilometers from the Russian border. Where are [01:45:30] Canada's allies? Where are Canada's markets? [01:45:33] What is this country's place on the planet? [01:45:36] It's the uncertainty that's the [01:45:38] this issue. What is the next thing to happen and what will [01:45:42] it mean for all of us? We assume that it will be a [01:45:46] difficult Rd. Canada. We got you and we are right there [01:45:51] right beside you trying to make sense of it with you. [01:47:12] [Asha] We're testing the customer service [01:47:14] of Canada's biggest three telecoms, [01:47:16] Bell, Rogers and TELUS. Call failed. [01:47:21] Call failed. [Asha] And it's not just customers who are speaking out. [01:47:25] Employees are too. [01:47:31] [Asha] This technician has worked for TELUS for more than two decades. [01:47:34] We're altering his voice because he's still on the job. [01:47:45] How bad is it? [01:47:54] So an experienced tech then has to come in and redo [01:47:58] or fix the work of these contractors? [01:48:03] [Asha] He says techs have high sales targets to meet. [01:48:06] You're expected to upsell customers when you're in a service call [01:48:09] or you're trying to fix or install something? [01:48:14] [Asha] And the customer service rep at TELUS [01:48:17] says she's also pushed to increase people's bills. [01:48:25] Do you feel at this point in your career [01:48:28] that the purpose of your job is to solve customer issues? [01:48:39] [Asha] At Rogers, this employee says [01:48:41] it's the same deal there. [01:48:43] Are reps measured by how much revenue [01:48:46] they can add to an account? [01:48:53] So sell and add to their bill, not lower it. [01:49:04] [Asha] Amas Tenumah has run call centres around the world. [01:49:08] The representatives, the agents, are victims of this process as well. [01:49:12] They have a scorecard. [01:49:14] They can cost them their bonuses [01:49:16] and they can cost them their jobs. And on those scorecards [01:49:20] is how long was that call they had with you? [01:49:23] How often are they issuing credits? [01:49:25] There is a long list of metrics that are in conflict [01:49:31] with them delivering exactly what you want. [01:49:34] [Asha] Checking in on our Rogers tester, [01:49:37] after an hour and 19 minutes, it's another win for Kim. [01:49:42] I appreciate that. [Asha] The Rogers agent can't give Kim a refund, [01:49:46] but she'll give her two months free service. [01:49:49] Okay, I'm doing the math in my head. Yeah, I can take that. [01:49:52] That's a compromise. Done. [01:49:55] What a waste of a day. [01:49:57] [Asha] God, I know. Kim, man, get it. [01:50:00] A great result for you, for sure. [01:50:02] I don't know what to say. It's just like I'm speechless. But it's just good customer service. [01:50:06] Service should be that way. Absolutely. [01:50:09] I agree 100%. [01:50:11] Rogers says they notified Kim last summer [01:50:14] that her discount needed to be renewed. [01:50:16] They say they have an intensive training program for new agents, [01:50:20] that they do take people's feedback, [01:50:22] and they continue to improve the customer experience. [01:50:26] But still, no victory for Vicky. [01:50:28] More than three hours later, [01:50:30] her Bell case manager is done for the day with no call back. [01:50:34] But make no mistakes, there's no hold music, but you're also on hold there, too. [01:50:38] You're not going to give up, though, are you? I hope not. [01:50:42] Doesn't sound confident, Vicky. Maybe we'll talk in a year. [01:50:45] The same day we tell Bell about Vicky, they reach out to her, [01:50:49] give her a $30 discount off her monthly bill. [01:50:52] Bell tells us they didn't live up to their commitments in Vicky's case [01:50:56] and add they're investing in the customer experience. [01:50:59] And any assertion that they designed their operations [01:51:03] to avoid resolving issues is simply not true. [01:51:06] As for Ian, he's on his fourth call with TELUS. [01:51:10] [agent] It was credited and completed on December 17th. [01:51:15] [Asha] And he learns his credit isn't a cheque. [01:51:18] It was deposited into one of his bank accounts months ago. [01:51:22] So several calls and plenty of confusion later, [01:51:25] his mom's TELUS account is now closed. [01:51:28] Zero balance. He says the process to get here [01:51:31] should never be this hard. [01:51:34] Well, it's just frustrating. I don't have time for this. [01:51:37] People don't have time for this. [01:51:39] TELUS confirms they refunded the account [01:51:41] and paid out the credit in December. [01:51:44] They say they're reviewing frontline training [01:51:46] to ensure they address customer concerns promptly. [01:51:50] The Canadian Telecommunications Association [01:51:52] says their providers continue to invest in improving service [01:51:56] and work to resolve concerns fairly and directly. [01:52:01] For the bigger picture, [01:52:02] we're in Ottawa to meet Josée Bidal Thibault, [01:52:05] the commissioner responsible for resolving telecom complaints. [01:52:09] This past year, we received a record number of complaints, [01:52:12] over 23,000 of them. [Asha] Topping the list? [01:52:16] Billing beefs like incorrect charges and missing credits. [01:52:20] We hear the same from Canadians who email us. [01:52:22] It's clear that customer frustration exists, [01:52:25] that there are complaints out there that need to be handled, [01:52:28] and there is an opportunity to do better. [01:52:31] [Asha] She says the majority of complaints [01:52:34] get resolved within 20 days. But what they can't handle? [01:52:38] All those dropped calls and long wait times. [01:52:41] The quality of customer service isn't in your mandate, [01:52:44] but should it be? That would be fully within the purview of the regulator, [01:52:48] and our job is to be transparent about the things that we're seeing, [01:52:52] what the pain points are, what the frustration is. [01:52:59] [Asha] Coming up, we take you to a country [01:53:01] putting customers at the front of the queue. [01:53:04] That will change the everyday life of millions of consumers. [01:53:07] [Asha] And ask why Canadians are left on hold. [01:53:17] Hi there, Canada. [01:53:20] How are you holding up? [01:53:24] The funny, not so funny thing about the [01:53:27] world right now [01:53:29] is the thing that can consume your thoughts [01:53:32] is the thing you maybe didn't see coming. [01:53:36] My favorite word, tariff, minimum 10% tariff on all [01:53:40] imports. Some contracts are already getting cancelled. [01:53:43] We're already hearing about layoffs. Feeling the financial [01:53:47] pain of Canada's 25% counter tariffs. He is trying to break [01:53:51] us. So you have questions. How should Canadians be preparing [01:53:55] for that next trip? What is your plan? [01:53:57] How seriously are you taking this threat of 100% tariffs on [01:54:01] foreign made films? A lot of questions. How is [01:54:04] Hamilton bracing for tariff impact? [01:54:07] How much does it cost to be patriotic when picking items at [01:54:10] the grocery store? And while your elbows have been [01:54:14] up, elbows up. [01:54:16] For us, it's the sleeves rolled up. [01:54:19] Because you need answers about your neighborhood, your world, [01:54:23] your Canada, [01:54:27] our journalist countrywide, and all over the world are on [01:54:31] the case. Do you think you're going to have to close? [01:54:35] I hate to think about that.