CBCNEWS — CBC Newsroom with Deana Sumanac-Johnson 20260816 043000 UTC 465 transcript segments Original Broadcaster Captioning (Enhanced) Data courtesy of The GDELT Project (https://www.gdeltproject.org/), from the Internet Archive TV News Archive. Machine transcription. Treat it as a searchable index of what was broadcast, not a verbatim quotation record. [00:00:01] I'm Adrian Arseneau. This is the National Canada's newscast. [00:00:22] [theme music] [00:00:29] [Frédéric Zalac] We're overseas, with an extraordinary look [00:00:33] inside a fraud factory. [00:00:35] [man] [00:00:37] [Zalac] Thousands of recordings have been leaked, [00:00:40] capturing scammers in action. [man 2] [00:00:44] [Zalac] As they target the life savings [00:00:46] of unsuspecting Canadians. [00:00:48] I was stupid to go there, but they are good. [00:00:52] They know how to ruin your mind. [00:00:55] [Zalac] Fraudsters who are fearless, even when confronte. [00:00:58] [Marcel] [Mary] [00:01:03] [Zalac] Marketplace and Enquête team up to find out [00:01:06] who, or what, will stop them. [00:01:08] If there's someone who could fix this, [00:01:11] is Prime Minister Mark Carney. Why is it still happening? [00:01:15] This is your Marketplace. [00:01:17] [dramatic music] [00:01:21] ♪ [00:01:22] [Zalac] We're on the road in southeastern Ontario, [00:01:25] on a journey to the centre of a scam... [00:01:28] [phone ringing] ...to meet a man we've only heard, [00:01:32] and recorded phone calls, with a woman half a world awa. [00:01:37] [Marcel] [Mary] -[Marcel] Yes. -[Mary] [00:01:47] [Zalac] Mary is a scammer, [00:01:49] using a fake name and stolen photos to identify herself. [00:01:53] In this call, her victim, Marcel Deschamps, [00:01:56] realizes she's scamming him. [00:01:58] [Marcel] -[Mary] Oh, Marcel. -[Marcel] [00:02:02] [Mary] You will apologize. -[Mary] No, no. -[Marcel] [00:02:07] [Mary] [00:02:10] [Marcel] [00:02:13] [Mary] [00:02:17] [Marcel] Well... [00:02:20] [Zalac] We've learned that Mary's real name [00:02:22] is Mariam Charchian. [00:02:25] We find her on social media, [00:02:27] enjoying a lush life at Marcel's expense. [00:02:31] [Marcel] [00:02:39] [Mary] [Marcel] [Mary] [00:02:44] -[Marcel] Yeah, yeah. -[Mary] You don't mean to anyone, oka? [00:02:47] [Marcel] [Mary] You don't mean to anyone. [Marcel] [00:02:50] [unsettling music] [00:02:53] [Zalac] How we found this call, and came to learn so much [00:02:57] about this case is a story in itself. [00:03:00] ♪ It begins overseas, [00:03:03] in the former Soviet Republic of Georgia. [00:03:06] In the capital, Tbilisi, [00:03:08] at this building that houses a call centre, [00:03:11] better described as a fraud factory. [00:03:15] [Luke] [00:03:20] [Zalac] An anonymous source is leaking data [00:03:22] to journalists from inside. [Alex] [00:03:26] -[woman] Yeah. -[man] Yeah. [Zalac] A million recordings of scammers [00:03:30] phoning their victims, pretending to be financial advisors. [00:03:34] [man] [00:03:39] [Zalac] Leaked screen recordings [00:03:41] capture their computers in action. [00:03:44] The scammers' own files detail their deceit [00:03:47] as they promise big returns through phony investments. [00:03:51] [woman] [00:03:57] [Zalac] Canadians are some of their favorite targets. [00:04:00] [woman] [00:04:04] ♪ [00:04:06] [Zalac] All this extraordinary data is first leaked [00:04:10] to Swedish broadcaster, SVT... [00:04:12] Hey, friends, welcome to the call. [00:04:15] [Zalac] ...who then shares it with CBC, [00:04:16] Radio-Canada, and other media outlets. [00:04:19] At one point, they were just using Western Union. [00:04:22] [Zalac] We're teaming up, [00:04:24] along with the Organized Crime and Corruption Reporting Projt [00:04:27] to track down the victims, and unmask the scammers. [00:04:30] [dramatic music] [00:04:32] [Mary] [00:04:35] [Marcel] [00:04:36] [Zalac] We spend weeks analyzing 1,600 calls to Canadian victi, [00:04:41] and figure out the man in this one is Marcel Descham. [00:04:45] [Mary] [00:04:47] [Marcel] [00:04:50] [Mary] [Marcel] [00:04:54] [Mary] [00:04:56] [Marcel] [00:04:59] ♪ [00:05:04] So, Marcel Deschamps wasn't returning our phone calls, [00:05:07] wasn't answering our emails. [00:05:09] So we decided to head here to Alexandria, Ontario, [00:05:13] to try to find him. And we managed to reach one of his relatives [00:05:17] who talked to him, and he's agreed to meet us [00:05:20] at the local Tim Hortons. [traffic rumbling] [00:05:23] Marcel, Frédéric Zalac from CBC Marketplace. [00:05:26] We're very happy to have been able to track you down here. [00:05:30] You weren't answering our calls, though. [00:05:32] [Marcel] Every day I get phone calls of fraud. [00:05:34] And for sure, I was-- I thought you guys were fraud, also. [00:05:38] Like, I-- I was sure you weren't real. [00:05:41] [Zalac] Marcel Deschamps was a factory foreman, [00:05:44] who worked hard to build a nest egg for his retirement. [00:05:49] Those life savings are gone n. [00:05:51] Stolen through investment sca. [00:05:54] That used to be my residence. This nice, old Victorian home. [00:05:58] [somber music] [Zalac] And what happened? [00:06:01] With the fraud, I had to sell everything, [00:06:03] and... move to a small apartment, [00:06:06] a bachelor apartment now. [00:06:07] ♪ [00:06:10] [Zalac] Marcel lives here, with his regrets. [00:06:14] [Marcel] My life is totally different now. Totally. [00:06:16] I lost a lot of trust in people. Faith in people... [00:06:20] ♪ [00:06:28] ...to trust people. [00:06:30] [Zalac] Like so many others, Marcel's troubles begin [00:06:34] with something he sees on Facebook, similar to this. [00:06:38] Important news for all residents of Canada. Kevin O'Leary is offering you the opportunity [00:06:42] to earn up to $7,000 Canadian dollars a week. [00:06:45] [Zalac] It looks like a news story from CTV, [00:06:48] but it's totally made up, with the help of AI. [00:06:51] [Kevin O'Leary AI] My goal is simple. [00:06:58] [Zalac] All you need is a few hundred dollars to join in. [00:07:05] [Zalac] A more recent trend has fake news reports [00:07:08] featuring Prime Minister Mark Carney. [00:07:16] [Zalac] He urges Canadians to sign up for government-bacd [00:07:20] investment programs, to combat things [00:07:22] like inflation or tariffs. [00:07:24] We're proud to support Agentic AI. [00:07:27] [Zalac] When Canadians do sign up, [00:07:30] their contact info is immediately sold [00:07:32] to the overseas fraud factori. [00:07:34] It was too easy to get in. [00:07:37] For people at home, don't bite. [00:07:41] Nothing is real now, and nowadays, on the internet. [00:07:46] [Zalac] Marcel's losses escalate rapidly. [00:07:49] He becomes desperate to get his money back. There's always that little hope [00:07:53] that somebody out there will help you. I guess it's like gambling, right? [00:07:56] If you're playing cards and you're losing money, well, I'm going to put another 20 in. I'm gonna get it back. [00:08:00] [Zalac] That's when Mariam Charchian, [00:08:03] aka Mary Roberts, comes calli. [00:08:06] [phone ringing] [00:08:08] She tells Marcel she's a cryptocurrency expert [00:08:11] who knows how to recover his stolen funds. [00:08:14] [Mary] [00:08:22] [Zalac] Mariam works to build trust with Marcel [00:08:25] using the identity of a real registered financial advisor [00:08:29] named Mary Roberts. [00:08:32] She says this passport is her, but it's a fake. [00:08:36] And when Marcel sends her a photo of himself, [00:08:39] Mariam, or Mary, gushes that he looks like a teenager. [00:08:45] In the fraudster's database, [00:08:47] she notes that, "Marcel has started to love m" [00:08:51] and that she's asked him for $10,000. [00:08:55] [phone ringing] [00:08:58] Those same scammers set their sights [00:09:01] on Ginette Gauthier of Drummondville, Quebec. [Ginette] [00:09:05] [man] [Ginette] Good morning to you, too. [man] [00:09:09] [Ginette] Yes, this is. [00:09:10] [Zalac] After she, too, responds to an ad [00:09:13] for an investment scheme supposedly endorsed [00:09:16] by a Quebec celebrity. [00:09:18] [Luke] [00:09:21] [Zalac] Ginette is an accounting technician, [00:09:23] and her chat with Lucas leads to many more [00:09:27] that convince her she's cashing in. How did they make you believe [00:09:30] that you were making a lot of money? With the application, [00:09:34] I saw my investment goes up, [00:09:37] uh, really fast. [00:09:40] [Zalac] That app is, in fact, a fake investment platform [00:09:44] that shows Ginette fake returns on her money. [00:09:48] [Ginette, on recording] [00:09:51] [Luke] [00:09:57] [Ginette and Luke laugh] [Luke] Okay. [00:10:09] [Zalac] Ginette is urged to step out of her comfort zoe [00:10:13] to invest thousands in a projt [00:10:15] they claim is related to Tesl. [00:10:17] So when they ask you to put in an extra $3,000, [00:10:21] what did you do? I gave them the $3,000, [00:10:25] and on Monday, [00:10:27] I had $50,000 or $60,000 [00:10:32] on the application. My investments go up-- woo! [00:10:36] And that's when I said to Lucas, [00:10:40] I want to withdraw my money, because it was enough for me. [00:10:45] After that, the nightmare began. [00:10:49] [Zalac] Coming up, the scammers are upping the ante... [00:10:53] [man] [00:10:58] [Zalac] ...as we zero in on them, after the break. [00:11:01] I mean, we know what's going on in here. -[man] Yes, please, obviously-- -We know that people are being [00:11:04] -scammed in this building. -[man] Both of you leave, sir. [00:11:05] ♪ [00:11:12] ♪ [00:11:15] [phone ringing] [00:11:17] [Luke] [00:11:19] [Zalac] The pressure is mounting on Ginnette Gauthier [00:11:22] of Drummondville, Quebec. [Ginette] [00:11:25] [Luke] [Ginette] Yes. [00:11:29] [Zalac] She wants to cash out profits [00:11:31] from an investment she thinks is real, [00:11:34] but in fact, she's getting scammed. [00:11:39] [Zalac] These recordings have been leaked from an overseas fraud factor, [00:11:43] and now they're telling Ginette she needs to pay more. [00:11:46] [Gauthier] [00:11:51] The scammers are intimidating, claiming she may be [00:11:54] under investigation for money laundering in the UK. [00:11:59] [man] [00:12:08] The constant demands for money push Ginette [00:12:12] to the breaking point. [00:12:14] [man] [00:12:20] [Gauthier] [00:12:23] Yeah, so maybe you need to listen to this. [00:12:51] I cry. I cry all night. [00:12:55] But I don't want... [00:12:56] I doesn't want to tell nobody about that. [00:13:02] What helped you to... This little guy. [00:13:07] He helped me. [00:13:10] If Charlot hadn't been here... [00:13:14] Uh... Maybe me too. [00:13:19] [Zalac] In total, Ginette loses $20,000, [00:13:22] half of her yearly income... [00:13:25] ...to the scam artists working here, [00:13:29] in the former Soviet Republic of Georgia. [00:13:33] In a few short years, they've ripped off victims [00:13:36] to the tune of $50 million. [00:13:39] Behind us, there's actually a call center of scammers. [00:13:44] Our colleagues gather in Tbilisi to stake them out. [00:13:47] It's really strange. How many buildings do you see [00:13:50] where all the windows are covered? [00:13:52] Leaked records from inside show at least 85 people [00:13:56] employed here, by a company calling itself the AK Group. [00:14:03] We're like 20 metres away from the entrance. [00:14:06] Our colleagues make their mov. [beeping] [00:14:12] Hoping to confront the fraud factory's bosses. [00:14:15] Hi. [journalist] Hi, good morning. Hello. [00:14:19] -We're looking... -We're from Swedish television. And from ZDF. [00:14:22] But a security guard won't let them pass. [00:14:25] I mean, we know what's going on here. We know that people are being scammed. [00:14:30] We know that people are being scammed in here. [00:14:35] ♪ A little party never ♪ [00:14:37] If this video is an indicatio, the scammers aren't too worri. [00:14:42] They celebrate their successes with elaborate parties, [00:14:46] and with prizes that can include luxury cars. [00:14:50] Their leader is pictured here on the left, [00:14:53] a 34-year-old man named Akaki Kevkishvili. [00:14:58] Fraudster Mariam Charchian, known as Mary Roberts, [00:15:02] is one of his best. [00:15:04] She pocketed as much as $29,000 US a month [00:15:09] by shaking down victims like Marcel Deschamps. [00:15:13] [Mariam] [00:15:16] [Marcel] [00:15:21] Marcel figures out she's playing him. [00:15:24] But when he demands his money back or else, [00:15:26] Mariam can only laugh. [00:16:03] ♪ [Zalac] That laughter... [00:16:07] [Mariam laughing on recording] doesn't sit well with Chris Sutton [00:16:11] of the Ontario Provincial Police. [Mariam] You're so stupid. [00:16:15] [Zalac] He's a special constable with their cyber-enabled fraud team. [00:16:19] How does it feel to hear her, basically [00:16:22] laugh at him, but at you guys too, [00:16:25] by saying, you'll never catch me? [00:16:27] It's certainly frustrating. [00:16:31] It's very difficult to hear conversations like that. [00:16:35] But ultimately, I think for a lot of us, [00:16:38] myself included, that sort of just adds fuel to the fire. [00:16:42] [Zalac] Chris's team has managed to disrupt some scams, [00:16:46] and freeze millions in stolen money. But it isn't easy. [00:16:50] What do you think is the problem here? [00:16:53] I think one of the biggest problems in the industry right now is [00:16:57] that international coordination and international cooperation. [00:17:00] Even the victims don't play along. [00:17:03] Most never tell police they've been scammed. [00:17:06] We need those victim complaints. [00:17:08] They are sort of our livelihood [00:17:10] as a starting point for an investigation. [00:17:13] What are the chances for the victims of getting any funds back? [00:17:17] While time is of the essence, [00:17:19] the faster that someone can report, [00:17:22] there is definitely an increased likelihood. [00:17:24] But unfortunately, there is no guarantees in this industry. [00:17:30] After the break, time to confront the minister in char. [00:17:33] If there's someone who could fix this, [00:17:36] is Prime Minister Mark Carney. [00:17:38] Why is it still happening? ♪ [00:17:50] [Zalac] It's the dead of night in Tbilisi, [00:17:54] And our Georgian colleagues ae ready to confront the top dog [00:17:58] of a fraud factory that's been scamming Canadians. [00:18:07] Bodyguards block their path as Akaki Kevkishvili [00:18:11] takes cover in the back of his SUV. [00:18:14] ♪ [00:18:18] Clearly, a bigger strategy is needed to fight the fraudster. [00:18:24] So we're in Ottawa, to ask [00:18:26] Public Safety Minister Gary Anandasangaree [00:18:30] what the plan is. [00:18:32] Canadians are losing their life savings in investment scams, [00:18:35] that often start with fake articles, with deepfakes. [00:18:40] I'd like to show you just an example of this. [00:18:44] We show him how scammers are using AI-generated videos [00:18:48] of the Prime Minister to attract victims. [00:18:51] [AI Carney] That's why we're proud to support [00:18:53] Agentic AI, a breakthrough platform [00:18:56] that allows Canadians to take part in wealth buildi. [00:18:59] If there's someone who could fix this, [00:19:02] is Prime Minister Mark Carney. Why is it still happening? [00:19:05] This is outrageous. [00:19:07] The use of fake images and fake narratives. [00:19:12] There's fraud going on in many parts of the world, [00:19:15] including Canada, and I'm just dismayed by it. [00:19:19] Look, we have been investing heavily into fighting fraud. [00:19:24] So Australia is starting [00:19:26] to force banks, telecoms and social media [00:19:31] to stop these ads from getting to consumers. [00:19:35] Why is Canada not doing the same thing? [00:19:37] We've had a number of attempts in holding [00:19:41] our tech companies to account. We have not been quite successful. [00:19:45] As you're aware, it's quite complicated, [00:19:49] and oftentimes an issue where we've had a lot of pushback. [00:19:54] So it is imperative that tech companies play ball. [00:19:59] 'Cause if you don't force Facebook or the social media [00:20:02] or the banks to actually do these things, they don't do it. [00:20:07] Both Meta and Google tell us it's against their policies [00:20:11] to run ads that are fraudulent or promote scams. [00:20:15] They say they are taking steps, [00:20:16] but that scammers are evading their detection. [00:20:21] Back in Alexandria, Ontario, [00:20:23] scam victim Marcel Deschamps is taking action of his own. [00:20:29] Hello, Mariam. [00:20:31] We find a personal cell phone number [00:20:34] for fraudster Mariam Charchia. [00:20:37] So Marcel turns the tables and calls her up. [00:20:40] It's Marcel. You don't remember me? [00:20:43] You told me I could never find you. [00:20:46] I could never reach you. [00:20:52] Marcel. You don't remember me. Marcel. [00:20:59] You live in Tbilisi, right? Georgia? [00:21:07] Are you Mariam Charchian? [00:21:11] Or are you Mary Roberts? [00:21:13] Hey, Mariam. You stole money from me. [00:21:17] We found you. -[beeping] -[system] Call ended. [00:21:28] [Zalac] As for the fraud factory itse, [00:21:30] because of our reporting, this location is closed now, [00:21:34] though we discover the scammers open elsewhere. [00:21:38] Georgian prosecutors say they're investigating, [00:21:42] but no arrests have been made. [00:21:45] And the world over, the calls keep coming. [00:21:48] -[phone ringing] -[man] Hello? [woman] Hello? [man 2] Hello? [00:21:51] [man 3] Oh, hello. -[man 4] Hello? -[woman 2] Hello... [00:22:00] [Tomlinson] Next week, after we investigate... [00:22:03] We noticed water seeping through the ceiling one day. [00:22:06] Then the inspection was done. A big-time renovator closes its doors. [00:22:10] Doesn't look like anyone's here. [00:22:12] Clients out thousands for projects unfinished. [00:22:15] They scammed me. That's how I felt. Promises broken. [00:22:18] Consumers don't have the protection that they think they have. [00:22:21] So we go overseas. [00:22:23] We are on our way to Bulgaria. [00:22:25] Searching for the man behind it all. [00:22:28] Hello? Ivan Atanasov? [00:22:31] Next week on your Marketplace. [00:22:36] ♪ [00:22:51] Hi there, Canada. [00:22:53] Hi Siri, [00:22:55] How are you holding up? [00:23:00] It's been difficult to say the least. [00:23:04] I intend to resign as party leader, as Prime Minister. [00:23:10] The funny, not so funny thing about the [00:23:12] world right now [00:23:14] is the thing that can consume your thoughts [00:23:17] is the thing you maybe didn't see coming. [00:23:22] My favorite word? Tariff [00:23:25] is going to be cracking down. Minimum 10% tariff on all [00:23:28] imports. Some contracts are already getting cancelled. [00:23:31] Facing a potential 25 or even 50% tariff on steel exports. [00:23:34] We're already hearing about layoffs. Feeling the financial [00:23:38] pain of Canada's 25% counter tariffs. He believes that [00:23:41] Canadians would benefit greatly from becoming the 51st state [00:23:44] when our sovereignty is threatened. [00:23:47] You do what you can. He is trying to break us. So you have [00:23:51] questions. How should Canadians be preparing for that next trip? [00:23:55] What is your plan? How seriously are you taking [00:23:58] this threat of 100% tariffs on foreign made films? [00:24:01] A lot of questions. How is Hamilton bracing for tariff [00:24:04] impact? When we talk about counter [00:24:07] terrorists, do those affect you? How much does it cost to be [00:24:10] patriotic when picking items at the grocery store? [00:24:13] And while your elbows have been up, elbows up. [00:24:18] For us, it's the sleeves rolled up. [00:24:21] Because you need answers about your neighborhood, your world, [00:24:25] your Canada, [00:24:27] and what it means for all of us to say we are Canadian. [00:24:35] Our journalists countrywide and all over the world are on the [00:24:39] case. [00:24:41] Do you think you're gonna have to close? [00:24:44] I hate to think about that. [00:24:52] I'm about 15 kilometers from the Russian border. Where are [00:24:56] Canada's allies? Where are Canada's markets? [00:24:59] What is this country's place on the planet? [00:25:02] It's the uncertainty that's the [00:25:04] this issue. What is the next thing to happen and what will [00:25:08] it mean for all of us? We assume that it will be a [00:25:12] difficult Rd. Canada. We got you and we are right there [00:25:17] right beside you trying to make sense of it with you. [00:25:34] Hi there, Canada. [00:25:38] How are you holding up? [00:25:42] The funny, not so funny thing about the [00:25:44] world right now [00:25:46] is the thing that can consume your thoughts [00:25:50] is the thing you maybe didn't see coming. [00:25:54] My favorite word, tariff, minimum 10% tariff on all [00:25:57] imports. Some contracts are already getting cancelled. [00:26:01] We're already hearing about layoffs. Feeling the financial [00:26:04] pain of Canada's 25% counter tariffs. He is trying to break [00:26:08] us. So you have questions. How should Canadians be preparing [00:26:12] for that next trip? What is your plan? [00:26:15] How seriously are you taking this threat of 100% tariffs on [00:26:19] foreign made films? A lot of questions. How is [00:26:22] Hamilton bracing for tariff impact? [00:26:24] How much does it cost to be patriotic when picking items at [00:26:28] the grocery store? And while your elbows have been [00:26:31] up, elbows up. [00:26:34] For us, it's the sleeves rolled up. [00:26:36] Because you need answers about your neighborhood, your world, [00:26:41] your Canada, [00:26:45] our journalist countrywide, and all over the world are on [00:26:48] the case. Do you think you're going to have to close? [00:26:52] I hate to think about that. [00:27:01] Where are Canada's allies? Where are Canada's markets? [00:27:04] What is this country's place on the planet? [00:27:07] It's the uncertainty that's the biggest issue. What is the next [00:27:11] thing to happen and what will it mean for all of us? [00:27:16] We got you and we are right there right beside you trying [00:27:21] to make sense of it with you. [00:28:36] Hi there Canada. [00:28:40] The funny, not so funny thing about the [00:28:42] world right now is the thing you maybe didn't see coming. [00:28:48] My favorite word? Tariff. Minimum 10% tariff on [00:28:51] all imports. We're already hearing about layoffs. He is [00:28:56] trying to break us. [00:28:59] So you have questions. How should Canadians be preparing [00:29:02] for that next trip? How seriously are you taking [00:29:05] this threat? How is Hamilton bracing for [00:29:07] tariff impact? And while your elbows have been [00:29:10] up, elbows up, for us it's the sleeves rolled [00:29:13] up. Because you need answers. [00:29:17] Our journalists countrywide and all over the world are on the [00:29:22] case. Canada, we got you and we are right [00:29:25] there, right beside you trying to make [00:29:28] sense of it with you. [00:29:36] To truly understand a news story, you need to connect with the people in the moment. [00:29:40] Everybody's in panic mode, witnessing their struggles and [00:29:43] resilience. [00:29:45] I'm OK. This is really my last hurrah. Investigating and [00:29:49] digging for the fact it's actually a picture of me and [00:29:52] her, you know? See. Yeah, you can see that for sure. [00:29:55] That's on her tombstone to get you answers. That's your friend [00:29:59] and that's you. [00:30:01] I'm Adrian Arseneau. This is the National Canada's newscast. [00:30:24] [Steven D'Souza] On this edition of The Fifth Estate... [shouting] [00:30:26] We're on St. Mary's Bay in Nova Scotia, [00:30:29] the richest part of Canada's billion dollar lobster industry, [00:30:33] where there's a war on the water. [00:30:36] -Go home. -You go home, lady. [00:30:40] [Steven] Intimidation and frequent threats of violence. [00:30:42] Places burning down, windows getting smashed in, [00:30:45] houses being shot up, people getting shot at. [00:30:48] You hear stories it's a little lawless sometimes around rural Nova Scotia. [00:30:51] The fight over who gets to fish here [00:30:53] has left communities bitter and divided. [Matthew] We're not pirates. [00:30:57] We're not the villains. [Steven] Does racism play a role here? Uh...