CCTV13 — broadcast
20260813 114000 UTC
106 transcript segments
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[00:02:07] Various complaints and rights protection efforts have emerged endlessly. The residential peace of many communities has been broken
[00:02:11] , and service prices are not satisfactory . Account transparency is not sufficient
[00:02:15] , and the connection of rights is not smooth. These problems are superimposed, causing homeowners and property
[00:02:18] management to fall into a vicious cycle of confrontation . These frequent
[00:02:22] grassroots conflicts are intertwined . What practical and effective solutions have
[00:02:26] various places explored ? Reporters conducted investigations.
[00:02:31] These days, the Hanyuanjingxuan community in Xincheng District, Xi'an City , is replacing elevators unit by unit
[00:02:35] . This is a major event that homeowners are concerned about
[00:02:38] . Because this is also a common
[00:02:42] wish of all our homeowners . The elevator is
[00:02:46] .
[00:02:52] We really admire it. After interviewing many communities, we found that it is not common
[00:02:56] for community homeowners to have such a positive evaluation of property services
[00:03:41] . What is the lump sum system? The property company provides services to homeowners with the property fees collected , and bears its own profits and losses
[00:03:45] . Homeowners pay property fees to the property company according to the price
[00:03:49] per square meter stipulated by the price bureau . All the work of sanitation and maintenance, patrol, and equipment
[00:03:53] maintenance management in the community is contracted to the property company
[00:03:56] . However, in recent years
[00:04:46] , in addition to elevators that often strike, there are also many problems such as poor environmental sanitation and unqualified fire protection. The community has become dirty, chaotic, and poor, and house prices have dropped to the lowest in this area. In order to protect their rights, both sides have been constantly fighting. What should they do if the problem cannot be solved ? The community has not established a homeowners' committee
[00:04:50] . Residents keep reporting to various departments
[00:04:54] . The most distressed and anxious communities
[00:04:57] often form groups to complain
[00:05:00] . They mention those problems that we repeatedly urged and supervised . We also checked
[00:05:04] . You might say that he listened and changed at the time, but he couldn't
[00:05:08] manage it in the long run
[00:05:11] .
[00:06:12] The more conflicts and grievances there are
[00:06:19] . 10%
[00:06:23] . The old property company couldn't continue to operate, and finally withdrew in 2024
[00:06:29] .
[00:06:42] The reporter learned that in the more than 30 years of development of China's real estate industry
[00:06:46] , most commercial housing communities have implemented the lump sum payment
[00:06:50] method where homeowners pay property fees to property companies . Under the lump sum system
[00:06:53] , homeowners lack the right to know and supervise the use of property fees
[00:06:57] . In the new building period , community facilities and equipment do not need
[00:07:01] to be repaired and maintained . The lump sum property management can maintain
[00:07:05] profits. Homeowners and property can live in peace. In recent
[00:07:09] years, as community facilities gradually age, service costs increase.
[00:07:36] In many cities across the country, property disputes have become a prominent contradiction in urban grassroots governance. In order to resolve this contradiction , the Ministry of Housing and
[00:07:40] Urban-Rural Development has launched it.
[00:07:54] Facing the social problems caused by the conflicts between homeowners and property management , what methods does Xi'an City intend
[00:07:57] to use to resolve them ? Currently, the outbreak of conflicts
[00:08:01] in this community is not only a conflict between community residents, homeowners
[00:08:05] and property companies , it is essentially a conflict of grassroots governance
[00:08:09] . As long as we start from this party.
[00:10:57] China is realizing
[00:10:59] modernization in its own way
[00:11:02] .
[00:11:12] From unclear accounts to clear accounts , whether it is the property management voluntarily
[00:11:15] disclosing it or the government requiring disclosure, it is a good start
[00:11:19] . Transforming property service concepts requires establishing a transparent financial
[00:11:23] disclosure mechanism. For this , Xi'an has adopted the method of government
[00:11:27] strong supervision. So , what other feasible methods are there to improve property services
[00:11:31] ? Reporters saw in Chengdu that the local area is trying
[00:11:34] another method . Chengdu Mingrenyuan Community
[00:11:38] was a high-end residential area characterized by European-style architecture
[00:11:42] more than 20 years ago. However , ten years later, it became famous for its high risk
[00:11:46] and low house prices
[00:11:48] .
[00:11:50] Broken glass, no drainage system . The community was also very famous for being covered in smoke
[00:11:54] .
[00:12:25] He didn't even provide the real financial statements . Even if the provincial accounting firm came, they couldn't
[00:12:29] figure out his accounts. At that time, he was very resistant. After changing
[00:12:32] the homeowners' committee and property company , and repeatedly adopting the lump sum
[00:12:36] system, the problem of transparent financial disclosure still could not be solved
[00:12:40] . Just when the homeowners' committee's work was difficult to sustain
[00:12:44] , the community recommended the trust-based property service model. Chengdu started
[00:12:47] in 2019. This year is the 26th year. 7 years. More
[00:12:51] than 1,300 communities have adopted the trust.
[00:14:49] After this property company entered, according to the opinions of the homeowners, it immediately began to eliminate safety hazards in the community, dredge the underground drainage network, remove decorative components that had aged and could fall at any time, repair damaged roads, and regulate parking
[00:14:53] spaces.
[00:15:25] This mechanism is equivalent to a mechanism that maintains the balance of power
[00:15:28] and obligations of multiple parties . Only by uniting
[00:15:32] can we protect our own property
[00:15:36] and cooperate with us.
[00:16:07] Conflicts
[00:16:13] handle residents' affairs with heart and emotion to win the trust of residents
[00:16:20] Thank you for watching today's Focus. Goodbye
[00:16:37] .
[00:16:46] In 17 years, he worked hard from a vocational school student to become
[00:16:50] a postdoctoral fellow in the Department of Mechanical Engineering at Tsinghua University . He is a core member
[00:16:54] of national key scientific research projects , focusing on pushing the processing accuracy
[00:16:57] of flexible components to a higher level
[00:17:01] . I hope to use my own example to let them experience
[00:17:05] it. It's also
[00:18:14] heavy rain warning . According to the severity, urgency, and development trend of the disaster
[00:18:18] , it is divided into four levels: blue, yellow , orange, and red
[00:18:22] , corresponding to general, relatively severe , severe
[00:18:26] , and exceptionally severe . A blue warning means
[00:18:29] that the rainfall in 12 hours has reached or will reach 50 millimeters
[00:18:33] or more, and the rainfall may continue. A yellow warning means .
[00:18:44] An orange warning means that the rainfall in three hours has reached or will reach 50 millimeters
[00:18:48] or more, and the rainfall may continue . A red warning means
[00:18:52] that the rainfall in three hours has reached or will reach 100
[00:18:56] millimeters or more, and the rainfall may continue. During orange and
[00:19:00] red warnings , heavy rain has or will cause river and lake
[00:19:03] water levels to rise, ground transportation to be interrupted, and power lines to be interrupted.
[00:19:58] Four Spring South, the imperial
[00:20:01] court
[00:20:04] in ancient times. The famous wine in modern society.
[00:20:39] Your dream , my dream
[00:20:42] , the world's dream
[00:20:45] , our dream, the dream
[00:20:48] of the times . Dream of Lan, Meng Liu family
[00:20:52] . Hello, nature
[00:20:56] . Hello , partner.