CCTV13 — broadcast
20260813 172100 UTC
94 transcript segments
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[00:00:30] old problems, how to find new solutions. Clearly stipulated, every
[00:00:34] community must compete for resources and service standards. In the new year, there are
[00:00:37] more than 1300 communities, introducing trust governance
[00:00:40] .
[00:00:48] One floor walks upstairs, making life vibrant.
[00:00:51] Green life makes the world
[00:01:00] have more colors. Green
[00:01:04] sigh, colorful China .
[00:01:06] 。
[00:01:10] Speak with facts
[00:01:11] .
[00:01:14] Focus interview
[00:01:16] .
[00:01:18] Hello viewers and friends, welcome to Focus Interview. In recent
[00:01:22] years, property disputes have always been a pain point of public concern and a difficulty
[00:01:26] in grassroots governance. The entire
[00:03:31] work of power outage and maintenance is outsourced to property management companies. However , in recent years, with the aging
[00:03:35] and damage of community facilities and equipment, owners' opinions on property management companies have grown
[00:03:39] larger
[00:03:39] .
[00:03:48] This problem was brought out
[00:03:49] .
[00:03:55] Well, it hasn't been repaired, resulting in 17 households leaking
[00:03:58] strong hair. We said that after we brought it up, they just didn't repair it. For example, this building has not been maintained for 20 years. Now the owners tell the property company that all the security work has been done, except for the often monopolized elevators and unsatisfactory environmental hygiene, as well as multiple other problems. The small chaotic price has also dropped to the lowest in this area.
[00:04:24] In order to defend against continuous
[00:04:27] problems, what if they cannot be solved? No
[00:05:00] no service as it should be. What bothers the owners
[00:05:03] the most is that they believe the property company operates in secret, and even if they don't do a
[00:05:07] good job, the fees are unclear. Many owners began to refuse to pay property
[00:05:11] fees.
[00:07:12] In order to resolve this contradiction, the Ministry of Housing and Urban-Rural Development has started
[00:07:16] the revision of the Property Management Regulations. The revised draft
[00:07:20] will rename the Property Management Regulations to Property Service Regulations
[00:07:23] , clarifying the service nature of property. Facing the social
[00:07:27] problems caused by the contradiction between owners and property, how will Xi'an City
[00:07:31] solve it ? Currently, the outbreak
[00:07:34] of contradictions in this community is not only a contradiction
[00:07:38] between community residents, owners and property companies, it is essentially
[00:07:42] 是
[00:08:43] What if the property company doesn't operate? In conjunction with the "dual display" of income and
[00:08:46] service standards, there is also a quarterly selection of property service
[00:08:50] red and black lists. Based on street inspection and owner voting, if services meet standards,
[00:08:54] public satisfaction is high, and the property company actively responds to public reasonable demands, it enters
[00:08:58] the red list. If owner satisfaction is low, complaints are
[00:09:02] concentrated, and there is still no rectification after supervision, it enters
[00:09:06] the black list .
[00:09:08] 。
[00:09:42] Also, there are detailed records of property company staff salaries , elevator maintenance service fees
[00:09:46] , garbage disposal service fees, etc., for various expenses.
[00:09:50] Even the cost of buying cleaning brushes for 5 yuan
[00:09:54] is clearly written. At the beginning of the program, the reporter saw that the scene of replacing the new elevator
[00:09:58] was that the new property company and the owners negotiated to jointly
[00:10:01] solve the first-class problems in the community
[00:10:03] .
[00:10:10] His accounts are open and transparent .
[00:10:46] From confused accounts to clear accounts , whether it is the property company voluntarily
[00:10:50] disclosing them or the government requiring disclosure, it is all a good start
[00:10:53] .
[00:12:25] In 7 years, more than 1300 communities have introduced the
[00:12:28] trust-based property service model, which is used to
[00:12:32] promote areas that are
[00:12:36] communities where contradictions and disputes have become very serious
[00:12:40] . In such areas, we try
[00:12:44] to use a new method to help them find balance.
[00:12:47] Not only must it be open and transparent, but also open to participation.
[00:12:51] The so-called trust-based property service borrows from trust law.
[00:13:09] The owner's general assembly acts as the trustee, and property fees, public income from the community, and other funds are set up as a trust fund, entrusted to the property management company as the trustee for management. The property management company collects rent according to the agreed proportion, and the remaining funds are all used for community services
[00:13:12] , changing the regulation that property fees under the contracting system all belong to the property management company
[00:13:16] . The trust system implements an open budget, and owners decide
[00:13:20] how to spend their own money . Owners and property companies
[00:13:23] jointly agree on the main income, expenditures, and
[00:13:27] service arrangements for the next year. The property company executes it accordingly. The property
[00:13:31] is only the executor, and the owners achieve self-governance. Under the trust
[00:13:35] system, all owners explicitly become beneficiaries. The accounts are
[00:13:38] regularly disclosed to all owners in real time. Every owner can
[00:13:42] check the accounts at any time through a mini-program or shared
[00:13:46] fund account. Now, under this model, our accounts
[00:13:49] are completely open, and our decision-making process is
[00:13:53] completely open. During the operation process, everyone develops a
[00:13:57] habit, which is that we all need to participate in the affairs of our community, and then we
[00:14:01] need to collectively make decisions . The owners of the Mingrenyuan community
[00:14:04] decided to adopt the trust-based property service after in-depth understanding. Last year, they selected
[00:14:08] a property company with experience in trust-based services. After this property company
[00:14:12] entered, based on the owners' opinions , they immediately began to eliminate safety
[00:14:16] risks in the community and clear the underground drainage pipeline network. The aging
[00:14:20] decorative parts that were removed from the top of the building could fall at any time
[00:14:24] .
[00:16:38] Good afternoon, everyone, this is CCTV News Channel, welcome to "Rule of Law Now"
[00:16:42] . Da Wangye is a very common tree
[00:16:46] in coastal cities in the south. Its single leaf weighs
[00:16:49] 10 to 20 kilograms . Such a heavy leaf falling
[00:16:53] from a high place is enough to kill
[00:16:56] someone. In Zhuhai, Guangdong , an elderly man encountered
[00:17:00] such a situation while walking in the community, resulting in over a dozen injuries.