CHANNELSTV — broadcast
20261012 173000 UTC
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[00:00:00] live
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[00:00:21] Channel's
[00:00:53] of with a quick round up
[00:00:54] of of the latest tax headlines bringing you the updates that matter most. Up
[00:00:58] next is at did you. segment where we reveal useful tax tips
[00:01:02] and interesting facts that could make
[00:01:05] of a difference in your everyday decisions, then we take the
[00:01:08] conversation beyond the studio in our vox pop segment, capturing
[00:01:12] real opinions and perspectives from members
[00:01:15] of the public. in the knowledge zone will explore those views
[00:01:19] further and provide the context you need to better understand the
[00:01:23] issues. our professional insight segment follows
[00:01:26] featuring experts who simplify complex tax matters. and share
[00:01:30] practical guidance, and before we wrap up, what's on the net
[00:01:34] highlights your reactions, comments and questions from across our
[00:01:38] social media platforms. Stay with us, there's a lot to
[00:01:42] uncover in today's
[00:01:43] episode.
[00:01:58] And now, the news.
[00:02:05] "the Nigeria revenue service has unveiled new tagline,
[00:02:09] reaffirming its commitment to building public trust and supporting
[00:02:13] sustainable economic growth through effective revenue
[00:02:16] administration. JAS has the
[00:02:19] of reports. The new tagline inspiring trust sustaining
[00:02:22] growth was
[00:02:23] of officially in onveiled recently by the executive chairman
[00:02:26] of the Nigeria revenue service Zak Adiji. alongside
[00:02:30] members
[00:02:31] of the services management team. the new
[00:02:33] of identity followed weeks of deliberation aimed at capturing the NRS's
[00:02:37] commitment to quality service delivery and a stronger relationship with
[00:02:41] taxpayers. the NRS tagline competition reminds us that the
[00:02:44] identity
[00:02:45] of the Nigerian revenue service is not shaped by top management
[00:02:48] alone,
[00:02:49] it is strengthened by the people who make this revenue administration what
[00:02:53] we are. what we avail today is more than a tagline. it is
[00:02:56] a distillation of our
[00:02:58] of ambition. the NRS we are building. must be modern,
[00:03:02] integrated, technology enabled, data
[00:03:05] driven and responsive, so let us internalize it
[00:03:09] when we launch it, let it reflect in our attitude, in the way
[00:03:13] we carry
[00:03:14] of ourselves of and the way we help our country to deliver on the
[00:03:17] a mandate
[00:03:17] of the president. the service says the tagline reflects its
[00:03:21] belief that
[00:03:22] of public trust is fundamental to effective revenue collection,
[00:03:26] while increased revenue supports Nigeria's long-term development.
[00:03:30] It is also positioned as both a promise and guiding principle for
[00:03:34] the
[00:03:34] a NRS as it works to deliver better services and strengthen its
[00:03:38] engagement to taxpayers across the country. The new
[00:03:42] tagline, inspiring trust, sustaining
[00:03:45] growth means a lot, because that aligns
[00:03:49] with the vision
[00:03:50] of the executive chairman. When we
[00:03:54] a sustain trust, it helps us to serve
[00:03:58] our taxpayers who are the... customers right, and then when we
[00:04:02] serve them right, with trust, we will be able to
[00:04:05] generate the revenue that we need to generate for the
[00:04:09] running
[00:04:10] of the country, when we do that,
[00:04:13] definitely we can be sure that the growth in the economy will
[00:04:17] be sustained. this was a complete inhouse bottom up
[00:04:21] exercise, and that's what we've seen, our new tax administration was
[00:04:25] designed and built entirely in
[00:04:28] house, the process. the competition was straight forward
[00:04:32] actually and i appreciate the
[00:04:35] chairman
[00:04:37] of the service for making it an in-house competition
[00:04:41] um getting ideas from
[00:04:42] a the staff actually so our core values at the NRS are
[00:04:46] values that inspire
[00:04:47] trust so
[00:04:51] once that trust is well established
[00:04:54] then the growth comes from what we actually do from our
[00:04:59] of mandate of '
[00:05:03] and collecting
[00:05:03] taxes. The Nigeria revenue service has called for improved productivity, effective
[00:05:07] time management and stronger team
[00:05:10] of collaboration to enhance tax payer experience. the call was made a
[00:05:14] workshop organized as part of activities marking customer service
[00:05:18] week 2026. just retour head again
[00:05:21] reports. speaking at the event, SA customer
[00:05:25] centricity Mrs. said excellent
[00:05:28] customer service requires staff to focus on meaningful
[00:05:31] results, meet deadlines and respond promptly to taxpayers
[00:05:35] and colleagues. this week provides an
[00:05:38] opportunity to celebrate the people.
[00:05:42] service happen, we recognize our
[00:05:46] colleagues who attend to tax payers or our
[00:05:49] customers, as we call them, respond to
[00:05:52] inquiries, resolve complaints, support
[00:05:56] operations and work behind the scenes to
[00:06:00] keep the service moving, she links the
[00:06:04] message to the services new tagline, inspiring trust sustaining
[00:06:07] growth, urgent staff to go the external in building tax
[00:06:11] payer trust, customer service week is asking us to now go
[00:06:15] the extra mile, so if we go the extra mile in
[00:06:19] inspiring trust and that
[00:06:22] we then sustain our growth, group
[00:06:26] director, medium and emerging tax, mr. dengar daniels
[00:06:30] stressed the importance of collaboration across
[00:06:33] departments, noting that tax payers experience the
[00:06:37] NRS as one organization, customer service
[00:06:40] we
[00:06:44] productivity, effective tax and
[00:06:47] team collaboration is
[00:06:50] particularly
[00:06:52] up as we continue to advance
[00:06:56] over the service and
[00:07:00] reform, especially as it relates to as the medium
[00:07:04] anders directorate. the workshop also
[00:07:08] highlighted initiatives such as ref 360 which are
[00:07:11] designed to simplify tax processes and improve
[00:07:15] efficiency for tax payers. The event concluded with call for
[00:07:19] customer service to become a continuous culture across the NRS
[00:07:23] rather than an activity limited to customer service
[00:07:26] week. meanwile, the Nigeria Revenue service,
[00:07:29] NRS has warned members the public against a
[00:07:33] forgilent recruitment notice circulating on social media and other
[00:07:37] online platforms. the service says the notice falsely claims
[00:07:41] to offer employment opportunity. communities within the agency and should be
[00:07:45] disregarded.
[00:07:46] Sir Amachido has that reports in
[00:07:49] a public notice, the NRS identified
[00:07:51] the advertisement titled Federal Inland revenue service,
[00:07:55] FIRS job vacancy replacement as fake and said it did not
[00:07:59] originate from the service. The service said the notice directs interested
[00:08:03] applicants to submit their personal information to an email address
[00:08:07] that is not associated with the NRS. The services thereforeing
[00:08:10] members the public to exercise. discussion and avoid responding to
[00:08:14] fraudulent recruitment advertisements and that's a wrap on
[00:08:18] the news, let's join Mariam on the vox pop
[00:08:20] segments.
[00:08:28] when an issue is unresolved by relevant tax
[00:08:31] authority, the tax payer can always approach the office the
[00:08:35] tax onboard. my name is Mariam
[00:08:38] Jodi Adura, it's always a pleasure to have you join me,
[00:08:41] stay. where can tax payer lodge a complaint of
[00:08:45] issue that is unresolved by relevant tax
[00:08:48] authority? okay, cases that are not
[00:08:52] resolved by the resolved by the relevant tax authority
[00:08:56] will be taking to tax on board, so when you get
[00:08:59] there they will guide you and they will take it off from there. tax payer
[00:09:03] that have issued that cannot be resolved with with relevant tax
[00:09:07] authority can go to tax on board uh
[00:09:11] tax on board. office, I think first of all it depends on
[00:09:15] um, what the issues are, do you get, if
[00:09:19] these issues are unresolved, I think the best thing for the
[00:09:23] taxpayer to do is to approach tax on board man,
[00:09:26] okay, yeah, so because that's actually the final you
[00:09:30] know point of at which the taxpayer probably
[00:09:34] can um get issues resolved, so if the relevant tax
[00:09:38] authority are unable to meet their demands and their issues so they
[00:09:42] can't the complaint with the tax on board office
[00:09:45] and that will be the appropriate next channel that they can use to resolve
[00:09:49] their issues. where can tax payer lodge a complaint of
[00:09:53] issue that is unresolved by relevant tax authority?
[00:09:57] okay, when an issue is unresolved by relevant tax
[00:10:00] authority, the tax payer can lodge the complaint to the tax
[00:10:04] onboard.
[00:10:19] Did you know the tax payer may lodge the complaint with the office the
[00:10:23] tax on board for complaints that remain unresolved?
[00:10:27] for more information, please visit
[00:10:28] www.nrs.gov.ng.
[00:10:34] asu takes us on the knowledge zone.
[00:10:36] hello,
[00:10:42] welcome
[00:10:42] to knowledge zone. we dive deeper into the interesting
[00:10:46] conversations had on the streets, i rem your host, ashu
[00:10:50] abe. today's episode will be answering the question,
[00:10:53] where can tax?
[00:10:55] they are large a complaint of issue that is unresolved by the
[00:10:59] relevant tax authority. other tax
[00:11:02] administration act 2025, where a taxpayer has an
[00:11:06] issue or complaint that remains unresolved by the relevant tax
[00:11:10] authority. the tax payer may launch the complaint with the
[00:11:14] office the tax on board in accordance with the applicable
[00:11:17] provisions the act. the office the tax on board provides a
[00:11:21] formal avenue for taxpayers to seek redress in tax
[00:11:25] disputes and unresolved matters arising from the actions
[00:11:28] or decisions the tax authority. the tax payer should follow the
[00:11:32] prescribed procedure and timelines for the appeal or
[00:11:36] complain. over
[00:11:45] now to our professional insights
[00:11:46] segments.
[00:12:03] so my name is Arastus Mutui, tax
[00:12:06] ombudsman for Tanzania and so the
[00:12:09] organization is called taxman service, it's under the ministry of
[00:12:13] finance, so I'm heading the uh the institution,
[00:12:16] so the tax ombudsman office
[00:12:20] receives um and
[00:12:23] resolves complaints. on tax matters
[00:12:27] related to administrative, procedural and
[00:12:30] service issues, so the
[00:12:34] taxpayers would bring their complaints
[00:12:37] and then have the internal process to process
[00:12:41] them in a ne to
[00:12:45] resolve them,
[00:12:46] yeah,
[00:12:52] first of all, i would say um the
[00:12:55] our institution is fairly new, it's two and
[00:12:59] a half years old um and but
[00:13:03] has been an important pillar in our tax
[00:13:07] administration system, the tax
[00:13:10] ad we have vision
[00:13:13] of growing
[00:13:15] economy 10 times
[00:13:19] to in the next 25 years to
[00:13:23] 2050 and what will... have looked at is business
[00:13:27] environment is going to be imperative uh part
[00:13:31] of really great growth that we're looking out to
[00:13:34] um and the tax part is very a big
[00:13:38] part the you know business environment having a better business
[00:13:42] environment so from our side really we play a critical
[00:13:45] role in ensuring that you know we
[00:13:49] smoothen the business environment from tax you know
[00:13:53] tax tax complaints that management point of view or
[00:13:57] addressing point of view and that is very very
[00:14:00] critical and the way before i go to to the AI
[00:14:04] and all that and the way we do it really we
[00:14:08] receive case by case
[00:14:10] you know we have case by cases that we receive and resolve but from
[00:14:14] the cases we establish patterns and
[00:14:17] then we do systemic reviews which are very
[00:14:21] critical um and these ones we help you
[00:14:25] the recommendations that come out of that would go to the revenue
[00:14:28] authority to improve in the
[00:14:31] in the areas that
[00:14:32] you know tax payers are saying
[00:14:33] no no in these areas that you have issues in these areas
[00:14:37] that is one and where they are related to policy then we take them to
[00:14:41] the ministry of finance we would take them to the ministry of finance for consideration so
[00:14:45] that's a big area that we're looking forward
[00:14:48] to really enhancing
[00:14:51] especially in the
[00:14:53] in the effort to improve the business environment,
[00:14:57] so from a technological digitalization,
[00:15:00] technological point of view and now coming to the
[00:15:03] AI, it's an it's an very important element,
[00:15:07] from our side, currently we have um
[00:15:11] complaints management systems that people from all across the
[00:15:15] country can feed their complaints and we would process
[00:15:18] the complaints through the system um, and somebody
[00:15:22] will be getting notifications the stages that... the complaints is and all
[00:15:26] that, which is part of digitalization, but
[00:15:30] then we have opportunity uh from the AI point of view,
[00:15:34] AI is critical, it's it's coming an imperative.
[00:15:38] part the part the society and in this
[00:15:41] case taxation is not is not
[00:15:45] can will not be out of that, our counterparts
[00:15:48] from from the revenue authority they're working you
[00:15:52] know into the systems how they can integrate AI in
[00:15:56] really getting to uh serve the the customers
[00:16:00] - the you know the tax spares better really reading the patterns
[00:16:04] and all those things that can you come with AI from our
[00:16:07] side as well we are exploring on how we
[00:16:11] can you integrate AI into the
[00:16:15] complaints management system especially
[00:16:19] the customer care you know there are things
[00:16:22] that can be brought about and having the
[00:16:25] initial kind of analysis be done through
[00:16:29] AI and then the human intervention will come
[00:16:32] in there so yeah it's very critical element and you know as
[00:16:36] business evolve taxation tax administration
[00:16:40] evolved, it's a it's a central tool to play with or
[00:16:43] to have in the
[00:16:45] in the improvement of business environment and the taxation system in general,
[00:16:49] yeah
[00:16:55] like three four levels i would say of handling
[00:16:59] tax complaints, so the one level would
[00:17:02] be would be the revenue authority
[00:17:05] itself, you know the... when they do something taxpayers
[00:17:09] would you give feedback that these
[00:17:12] areas need improvement
[00:17:16] and and in that case you authority would
[00:17:19] address them so that's a first level um
[00:17:23] and then you have we have the tribunal an our case
[00:17:27] there too which is called the the the tax revenue
[00:17:31] appeals board and as a first level of entry for
[00:17:35] appeals and these are purely appeals. uh tax apps
[00:17:39] from the you know or from the objections that will be handled by
[00:17:43] by the revenue authority, if tax pay is not happy with that,
[00:17:46] will take it to the board for for
[00:17:49] uh for you for
[00:17:52] edudication um
[00:17:55] and then what do we do, there are a lot
[00:17:59] of uh
[00:18:01] cases that are administrative
[00:18:04] nature, procedural nature. service
[00:18:07] signature and what we are saying is instead
[00:18:11] these cases going to going
[00:18:15] to the court take long time to be addressed
[00:18:18] in car of course there there can be
[00:18:22] mechanism to address them and that's why then
[00:18:26] the bombersment system was created and also
[00:18:30] that is one leg but also there there's another leg given the way
[00:18:33] our tax system is structured there are various
[00:18:39] um interventions that um
[00:18:41] that tax payer may not access you know the the
[00:18:45] the tax appeals the tax appeals board given
[00:18:49] the nature the way the
[00:18:51] the tax legislation is framed um so let's say like
[00:18:55] enforcement issues if they want to close somebody's
[00:18:58] you know business or they want
[00:19:02] to you know hold on an account that person may
[00:19:05] not
[00:19:06] uh hold a bank account that person if feel that this
[00:19:10] is unfair may not go to to the the way the law is
[00:19:14] fred, they may not go to to the tax revenue appels
[00:19:18] board, so they could come to us, but again they also
[00:19:22] a nature of other other
[00:19:25] situations where you would find
[00:19:28] that we would be much more placed to address
[00:19:32] complaints coming from from that type of situation and area than
[00:19:36] the court system and give example, let's say for the
[00:19:40] customs and we import and export, there is cross
[00:19:43] border trade and we have the FCTA, it's a big
[00:19:47] thing, so an importer or exporter for
[00:19:51] that matter,
[00:19:52] you know um, if they have issue at customs
[00:19:56] level, they may not wait
[00:20:00] to go to court because it will attract demorages, it will
[00:20:03] attract storage charges, it will all those type of things, so they need
[00:20:07] a quick quicker resolution of you any issue
[00:20:11] that may have, so the ombudsman is well
[00:20:14] placed and well placed given the tools that we
[00:20:18] use to address the complaints to address such kind
[00:20:22] of complaints, so it's it's really looking at the
[00:20:25] 360 degree of
[00:20:27] you know making sure that if there is anything that
[00:20:31] arises from the from the from
[00:20:35] the you know in the administration tax administration. system can be
[00:20:39] accommodated and can be resolved fairly and and
[00:20:42] well and in the quest really to improve the business
[00:20:46] environment here.
[00:20:53] we we are building bridges
[00:20:54] you know between taxpayer and uh and
[00:20:58] uh and the revenue authority uh quite we have addressed quite a
[00:21:02] number of tax complaints uh that we have
[00:21:05] addressed uh but the key thing as well is the systemic
[00:21:09] that we are really you know systemic review that
[00:21:13] we are really working on now so I would
[00:21:16] say building trust with tax payer building
[00:21:20] voluntary voluntary
[00:21:23] compliance, which is very critical in
[00:21:27] increasing, you know, increasing compliance, so we
[00:21:31] are playing role in that in
[00:21:33] that in those in
[00:21:34] those areas, but as well, I would say
[00:21:38] um, another area that we are really looking forward to is the cross
[00:21:42] border business, um, our country, borders eight
[00:21:46] countries, which is which is huge and advantage.
[00:21:50] and uh the business across these countries and for
[00:21:54] that matter today is going to become very critical, so we are pioneering
[00:21:58] conversation really around that,
[00:22:01] and we, we've brought our colleagues from other
[00:22:04] countries, and in this case the tax ombuds from other countries, we
[00:22:08] have formed forum where we can have this conversation, especially
[00:22:12] for the cross border uh trade, and we are going to
[00:22:15] engage in the near future really on how we can really
[00:22:19] uh um better player or
[00:22:23] enhance we enhance our role play in the cross border
[00:22:27] business, ombudsman system, it's an
[00:22:30] evolving uh, it's an evolving
[00:22:33] practice, traditionally we have had you know
[00:22:37] the tax administration and the
[00:22:39] court, there is lot that needs to
[00:22:43] be done in between, right? there's a lot that needs to be
[00:22:47] done in between, and if you look at the Africa and
[00:22:51] FC FTA
[00:22:55] um and our quest to really grow the business
[00:22:58] across Africa, countries are going to
[00:23:01] need um, are going to need the the
[00:23:05] flexibility that comes with ombudsman really to to improve the
[00:23:09] business environment, we are we are lucky that in
[00:23:12] Tanzania uh one the few countries that have this
[00:23:15] system um and it's going to be
[00:23:20] a competitive advantage really
[00:23:23] um for investments, for business,
[00:23:27] environment point of view, so I
[00:23:30] would ag you and advise and
[00:23:34] really push
[00:23:37] for
[00:23:39] uh other countries to consider
[00:23:41] you know setting up offices like this, because
[00:23:44] you know it helps big time, it helps a lot on really
[00:23:48] improving the business environment when will improve the business environment, businesses can
[00:23:52] grow, business can focus on growth and and and
[00:23:56] and and also attract investments africa
[00:23:58] we want to attract investors and you know we cannot
[00:24:02] just talk, this will be
[00:24:03] institutionalizing the framework
[00:24:07] to address such things like this, mean such like
[00:24:11] mean to framework like ombudsman would be really
[00:24:14] critical in in ensuring that
[00:24:18] that promise of business environment and investment environment,
[00:24:22] investment climate is
[00:24:23] enhanced.
[00:24:31] over to swateku for what's on the
[00:24:33] net.
[00:24:39] good day and welcome to what's on the net, my name is Joyce
[00:24:43] Wateku. at Brotto is asking, we applied for tax
[00:24:46] registration online since last week Thursday, we are yet to... get any
[00:24:50] response, other times within 24 hours, it is ready.
[00:24:54] what's happening now? at brotto, while some tax
[00:24:57] registration applications may be processed within 24 hours,
[00:25:01] processing time can vary depending on the verification required. if the
[00:25:05] application submitted last thursday is still pending, we advise
[00:25:09] the tax payer to check the status on the NRS self service portal.
[00:25:13] if there is no update, they can raise a support ticket with the
[00:25:16] NRS, quoting their registration details. so the
[00:25:20] application can be reviewed and the necessary action
[00:25:23] taken. as obafemi is asking, very
[00:25:27] informative, does the tax payer automatically receive credit for the withholding
[00:25:31] tax deducted, or is
[00:25:32] there a process for claiming the tax credit? the withholding
[00:25:36] tax deducted is not simply lost. it can be recognized as a tax
[00:25:40] credit once the deduction has been properly reported and
[00:25:43] validated. taxpayers should ensure that the withholding tax
[00:25:47] certificates and related records are available, and properly reflected
[00:25:51] in their tax account. where the credit is not showing, the tax
[00:25:55] payer should contact the NRS through the appropriate support
[00:25:58] channel for reconciliation and
[00:26:33] inspiring trust, sustaining
[00:26:35] growth.
[00:27:03] One good turn they say deserves another for the construction
[00:27:07] and rehabilitation of federal roads across Abier state
[00:27:10] from
[00:27:21] and we say thank you for the approval of
[00:27:24] abya airport we hope housing project in bende
[00:27:28] and other communities the 7.5 MVA injection
[00:27:32] station in umaya, the sexual assault referral center in
[00:27:36] aba, the NSIA diagnostic center in
[00:27:39] Umwaya, and now phone support for Abias student, we
[00:27:43] say thank you, dear Abians and
[00:27:46] southeasterners, let us reciprocate this gesture by
[00:27:50] massively voting for president
[00:27:52] b Amitinu and all APC candidate in the fourth coming general
[00:27:56] elections, one good turn deserves another, this
[00:28:00] message is brought to you by the former minister of state. science and technology
[00:28:04] and obvious states coordinator of renewed hope ambassadors chief
[00:28:07] emry eco under the chairmanship of governor hope usadima
[00:28:11] director general and national coordinator of renewed help
[00:28:14] ambassadors.