IRINN — broadcast 20261011 183000 UTC 475 transcript segments Google Cloud Speech-to-Text API (Chirp) + Gemini 2.5 Flash Non-Thinking Data courtesy of The GDELT Project (https://www.gdeltproject.org/), from the Internet Archive TV News Archive. Machine transcription. Treat it as a searchable index of what was broadcast, not a verbatim quotation record. [00:00:09] In the name of God, the Most Gracious, the Most Merciful. Hello and good evening, dear viewers of the news channel. [00:00:13] Tonight's special news interview is about [00:00:16] the status of the country's fiber optic network [00:00:19] development, and we are honored to have Mr. Fatahi in the studio, [00:00:23] the honorable Deputy Minister of Communications and the Head of the Regulatory [00:00:27] and Communications Organization. [00:00:30] I extend my greetings, good evening, and a warm welcome. In the name of God, the Most Gracious, the Most Merciful. I extend my greetings [00:00:34] to you, sir, and also to all [00:00:37] the dear viewers who are watching this program. [00:00:41] We are at your service. Thank you. Well, the fiber optic network, which is one of the important programs of the Ministry of Communications, [00:00:44] regarding fiber optics itself and [00:00:48] the development of this network and the difference it has with different generations, [00:00:51] if you agree, please explain it initially [00:00:54] so that we can see how much this network has developed in terms of these [00:00:58] applications. Well, I would like to say that, [00:01:02] in any case, depending on the type of consumption [00:01:05] by users and the amount of data and [00:01:08] content, based on the existing technologies, [00:01:12] when the trend is increasing, [00:01:16] old infrastructure will no longer be able [00:01:19] to meet the needs of this large number of users. If you observe [00:01:23] that in every generation of development in the field [00:01:26] of communications, both fixed and mobile, initially, [00:01:29] a definition of the field of operation is made. That is, [00:01:31] initially, the goal, I would say, [00:01:35] of consumption and the type of operation is determined, and then, through that, [00:01:38] the development of generations occurs. Well, [00:01:42] it's like a container and its contents. That is, you [00:01:45] practically need to prepare the appropriate container [00:01:49] for each content. Our past generations of fixed communications [00:01:53] have been based on copper cables, [00:01:56] and practically, for the past 100 years, in this country, copper has been [00:02:00] the main basis of fixed [00:02:03] communications, and we have not had [00:02:06] a change of generation and technology in the communication infrastructure. This [00:02:10] event that is happening now under the title of the, I would say, [00:02:14] national fiber optic project is practically [00:02:18] a change in infrastructure and a change in the communication medium [00:02:21] from copper cables to fiber, which, well, [00:02:25] has many advantages and [00:02:28] diverse benefits. [00:03:05] In many parts of the country, even in many cities, these [00:03:09] are stolen, and their re-provision and recovery [00:03:11] become problematic. The next issue is energy consumption. [00:03:14] You see, because old telecommunication transmission [00:03:18] systems and equipment [00:03:21] based on copper have [00:03:24] high energy [00:03:27] consumption, and we almost reduce [00:03:30] energy consumption by up to 80% [00:03:34] with new fiber optic communication infrastructure. In terms of [00:03:38] space and human resources and other [00:03:42] important issues, the most important [00:03:46] issue is increasing speed and quality. [00:03:48] That is, in some cases, we increase [00:03:51] speed and [00:03:54] quality by up to 100 times when using [00:03:58] infrastructures and communications. [00:04:03] has happened, and we are forced to make [00:04:06] this change for the development of our fixed communication [00:04:10] network. We are changing [00:04:13] our communication generation from copper infrastructures to fiber optics, [00:04:16] and its security is also very good. That is, [00:04:20] I would say that there are also advantages [00:04:23] and benefits in these areas, one of which is, well, these are secondary benefits, [00:04:27] that the issue of security and so on is also better [00:04:31] secured than the previous infrastructures. And what [00:04:34] services can a subscriber receive [00:04:38] on the fiber optic network? See, because [00:04:41] of the capacities that are created [00:04:44] through the development of fiber optics, [00:04:48] practically, as I told you, you have more than [00:04:51] 100 times [00:04:54] the bandwidth available to users. [00:04:57] Well, now there are [00:05:00] applications, for example, based on artificial intelligence applications, [00:05:04] which are mostly content-based [00:05:07] applications. These definitely need more [00:05:10] bandwidth than what [00:05:13] the country's copper network provides [00:05:16] today. They need it, and now, [00:05:19] because of the point I mentioned to you, the obsolescence of old [00:05:23] systems and old communications, we [00:05:26] may not be able to provide more than seven [00:05:30] to eight megabits per second of capacity [00:05:33] in communications, for example, ADSL based [00:05:37] on copper cables. But we can easily [00:05:41] and these new applications, these [00:05:52] emerging technologies that are being used [00:05:55] by users today, [00:05:58] whether in the field of health, in the field of, [00:06:01] I would say, education, all of these [00:06:05] can only become widespread and a digital economy can be built upon them [00:06:09] and have a market when this capacity [00:06:42] and also higher speed and quality is needed for visual [00:06:46] and video content. Well, if this is, for example, [00:06:49] live streaming that wants to replace [00:06:53] nationwide broadcasting, these capacities [00:06:56] will definitely help this development of content broadcasting [00:06:59] or video broadcasting. That is, in the future, for example, television broadcasting [00:07:03] will be over fiber optics. See, even now, cable televisions [00:07:07] exist, and networks [00:07:09] based on terrestrial capacities exist. But [00:07:13] if we want to change the entire capacity of nationwide broadcasting [00:07:17] from [00:07:19] broadcasting based on radio waves and [00:07:23] wireless to terrestrial broadcasting, this definitely [00:07:26] requires a high-speed infrastructure based on fiber optics. [00:07:30] And since what year did we start the first [00:07:33] phase or stage of network development? See, sporadically, [00:07:36] anyway, in the past 10 years, projects and [00:07:40] programs [00:07:42] by the Ministry of Communications in the field [00:07:46] of fiber-based communications [00:07:50] have sometimes been a combination, for example, [00:07:53] communication infrastructures combining [00:07:57] copper cables and in some places, [00:08:01] the use of fiber infrastructure. However, specifically, [00:08:04] since 2023, the project that has been defined [00:08:07] as the national [00:08:09] fiber project [00:08:14] in the country and during the 13th government has been an important step, which [00:08:18] has begun and has been specifically pursued. [00:08:21] It was almost one of the main approaches [00:08:24] of the Ministry during that period. In the 14th government, [00:08:28] from the beginning, this project was placed on the agenda of the Ministry [00:08:31] of Communications as a main necessity, [00:08:35] but with changes, which I will explain to you now, we had a change [00:08:39] in the approach to implementing the project, and along with that, we started [00:08:43] a very large national project at the country level, [00:08:46] and that is the issue of migrating from copper cables [00:08:50] to fiber. See, sometimes you define [00:08:54] a fiber optic project and fiber development, and there, [00:08:57] along with the existing copper cables, [00:09:01] fiber-based connections are also designed and implemented. [00:09:04] But what is defined today as the migration project or the "swap" project, [00:09:08] its implementer [00:09:10] is also the Telecommunication Company of Iran. And [00:09:13] in one of my previous programs last year, a special [00:09:17] news interview that coincided with the inauguration of this project, [00:09:21] I told the dear viewers that [00:09:25] all copper cables will be collected. That is, practically, the entire communication [00:09:28] infrastructure of the country will be converted to a fiber optic-based communication infrastructure, [00:09:32] and practically, copper will no longer have a place in this design [00:09:36] and implementation. This project, these [00:09:39] two national projects, both the fiber project and [00:09:42] the "swap" project, which is called migration, are specifically [00:09:46] and especially at the top of the Ministry of Communications [00:09:49] and Information Technology's infrastructure development projects. [00:09:53] Was that the change you mentioned? That change in approach [00:09:57] to the H project is a change in approach. [00:09:59] I would say that, in any case, [00:10:03] at the beginning of the project implementation, first, we needed to create [00:10:07] nationwide fiber coverage. That is, practically, because this coverage [00:10:10] was not sufficient in the country, [00:10:14] excavation was necessary to be done. [00:10:18] The implementation of fiber routes was done, and active and [00:10:21] inactive network equipment had to be installed. We interpret [00:10:25] this as coverage, meaning the possibility [00:10:28] of connection for users is provided. That is, within a specific radius, [00:10:32] a node, a point of presence [00:10:35] of telecommunication companies, which are, I would say, [00:10:38] UNSP licensed companies from the Regulatory and Communications Organization, [00:10:42] should have this point of presence. Now, any subscriber who [00:10:45] needs this fiber connection should submit their request, [00:10:49] and this connection should be established within a specific time. The approach that [00:10:53] we adopted [00:10:56] in the 14th government was to convert the coverage that had been created [00:10:59] into connections. That is, in order for us [00:11:03] to finally create a balance and, [00:11:06] I would say, a proportion between the created coverage and [00:11:10] the experience [00:11:13] of fiber-based communication, which is high-speed and high-quality communication, [00:11:16] the approach was towards connection. That is, we modified [00:11:20] the laws and regulations in such a way that [00:11:23] practically [00:11:26] users, subscribers, and people would come towards [00:11:29] establishing this connection, which, thank God, we have had good success with. So, it's not strictly necessary for them to request it, right? [00:11:33] No, this request must come from the user, [00:11:36] but the point is that we are providing [00:11:40] incentives to communication operators for, [00:11:43] I would say, creating [00:11:46] connections. We have given special attention to that section, because, as you know, the funding sources [00:11:49] for this network, because, in any case, at the beginning of the project, this project was not [00:11:53] an economic project and, in any case, had its own [00:11:57] special costs. A good decision was made that, in any case, [00:12:01] part of its resources are being funded by the government. [00:12:04] Well, these resources, now, how they should be designed [00:12:08] and explained, at the beginning of the project, it was more focused on [00:12:11] implementing, I would say, that part of the coverage that [00:12:15] I mentioned was necessary to be created. [00:12:18] But in addition to that, we have slightly shifted these regulations and, [00:12:22] I would say, these facilities towards connections, so that if operators [00:12:25] can attract users and [00:12:29] encourage them to come and, I would say, request, go [00:12:33] to their homes, inform, and make announcements, [00:12:37] as I mentioned, we have had good success. We have had a significant growth, [00:12:40] perhaps more than 500% [00:12:43] in connections since before [00:12:46] this government, and today, more than 2 million connections have been made [00:12:50] in the fiber optic sector, and practically, an economic [00:12:54] environment is being created for this technology. [00:12:57] And when the economy finds its way, practically, users will also receive [00:13:01] their desired quality [00:13:03] and speed. [00:13:06] This can self-sustainingly develop, [00:13:10] and in the end, as I mentioned, it is the people [00:13:13] who will benefit from the good results of implementing this project, [00:13:16] and of course, the users [00:13:19] and communication operators who will shape the country's [00:13:23] ICT economy. [00:13:43] are used. Out of this number, between 6 and 7 million [00:13:46] have fixed internet, meaning out of those 17 million connections [00:13:50] based on copper cables, they are fixed. [00:13:54] For example, how much coverage has been achieved in a place like [00:14:25] Tehran or other major cities of the country? For example, do all [00:14:28] Tehran citizens, or all citizens of Mashhad, [00:14:32] Tabriz, Isfahan, Shiraz, for example, have access? [00:14:35] They can access. Regarding the major cities [00:14:38] you mentioned, which [00:14:42] I will discuss later in my speech, [00:14:45] one of the points I want to raise with you and dear viewers is the issue of challenges [00:14:48] that this project faces. [00:14:52] Currently, specifically regarding [00:14:56] major cities, especially Tehran, [00:14:59] we do not have good statistics [00:15:02] due to, I would say, the lack [00:15:06] of excavation permits. Because, as you know, the foundation [00:15:09] of fiber network development is based on ground excavation. [00:15:12] Where should the permit be? Well, generally, urban [00:15:16] management should issue these permits. Of course, we are constantly [00:15:20] monitoring and following up on the issue in cooperation with the municipalities of major cities. [00:15:23] In other centers and other cities, we also had these problems, but [00:15:27] eventually, cooperation took place and the work [00:15:30] was accelerated. The question you asked, sir, [00:15:33] see, I said at the beginning of my speech. [00:15:37] Anyway, we need a generation change in the field of communication infrastructure, [00:15:41] and wherever these facilities [00:15:44] are provided by urban management and [00:15:47] in, now, road administration management, [00:15:51] wherever these facilities and preferences happen sooner, [00:15:55] the project will practically have better progress, [00:15:59] and actually, our major [00:16:02] communication problems today are saturation in major cities. [00:16:06] See, mobile communications [00:16:09] are mostly based on frequency, and this [00:16:13] frequency has many problems, both frequency noise [00:16:17] and frequency interferences that we have, and also the frequency limitations [00:16:20] that we have. These become saturated and full. I would like to tell [00:16:24] you that there is a definition of the proportion [00:16:27] between fixed and mobile communication consumption in the world, [00:16:30] and the main weight of communications is based on fixed communications. [00:16:34] Yes, and well, for example, [00:16:37] in the world, there is a norm that, for example, 70% of communications are fixed, [00:16:41] and the remaining 30% or 80/20% [00:16:44] are mobile communications. In our country, this [00:16:48] situation is completely reversed. Well, the reason is [00:16:51] clear: the lack of adequate quality of fixed communication, [00:16:55] which has been one of the main drivers of implementing the fiber project, [00:16:58] that constantly, when this project progresses and develops, [00:17:02] this ratio must change, and we have set [00:17:06] targets [00:17:25] Well, today, this percentage of proportionality in large cities and major cities and provincial capitals is actually problematic, and users [00:17:28] complain about the quality of communications [00:17:31] mostly in these cities with higher [00:17:35] population density. Therefore, it is hoped that the honorable [00:17:38] municipalities and honorable city management will, in this regard, For example, is there a problem with the municipality now, because there isn't [00:17:42] very deep excavation? These are completely specific [00:17:46] excavations, and there are some [00:17:49] different interpretations of the laws that have been approved, [00:17:53] especially the law of the seventh development plan [00:17:57] of the country, the seventh five-year law. There, [00:18:00] it is clearly stated in Article [00:18:03] 65 of the program law that all [00:18:08] executive agencies [00:18:10] of the country and public agencies [00:18:14] are obliged to provide the necessary cooperation [00:18:17] in the implementation of this project, and the [00:18:20] facilities, ground routes, and other requirements that [00:18:24] this project has, the legislator has, I would say, [00:18:27] foreseen there. It has been approved by the parliament [00:18:30] and they must fully support this project based on [00:18:34] the approvals and tariffs of the regulatory commission. [00:19:07] you have definitely been approached or at least seen or dealt with people who [00:19:11] definitely need a fiber optic connection because of their specific [00:19:14] application. That is, [00:19:18] for example, because the distance [00:19:21] from the user's home to the telecommunications center, if it exceeds [00:19:24] a certain limit, then the copper-based connection is no longer effective. That's why [00:19:28] the user uses mobile capacity. Well, mobile, as I said, is an issue [00:19:31] related to frequency, [00:19:34] and this frequency spectrum of the country [00:19:37] becomes problematic, and in fact, the development of the mobile network, [00:19:41] that is, the economics of mobile network development, is not such [00:19:44] that you necessarily want to have 100% coverage. [00:19:48] And for this reason, we are currently facing [00:19:51] saturation in mobile network [00:19:54] consumption. Users have [00:19:57] problems there, and on this side, I would say that we cannot [00:20:01] develop. Therefore, we are pursuing [00:20:04] this issue in cooperation with the honorable municipalities of major cities [00:20:08] and wherever we have this problem, and of course, we are using all legal tools [00:20:12] to be able to bring this project [00:20:16] to fruition sooner. The penetration rate is measured [00:20:19] based on the connection point. That is, the unit with which you [00:20:23] measure is the connection point. Yes, it is both the number of connections and the amount of coverage that [00:20:26] has been created, meaning the possibility of connection. We have currently [00:20:29] made more than 50% progress [00:20:33] in the project nationwide [00:20:36] in terms of the possibility of connection. If a user wants [00:20:40] to connect, and regarding [00:20:43] what I mentioned, because, in any case, the issue of connection itself [00:20:47] has been a new issue, and of course, it does not have a specific number [00:20:51] all over the world. That is, the amount of coverage that [00:20:54] is converted into connection, now, the adoption [00:20:58] rate or the take-up rate, which is actually a term that exists, [00:21:02] that percentage of connection coverage that is converted into connection, meaning coverage means that you have done [00:21:05] cabling and infrastructure, [00:21:09] and only its connection, for example, happens point-to-point to the user. [00:21:12] This no longer involves excavation and municipality. These also require excavation in some [00:21:16] terminal points, but they also use other capacities, for example, cables. [00:21:26] In some areas, which we call points of presence, points of presence where communication operators reach there and [00:21:30] create that coverage, until it reaches the user's home, [00:21:33] there are some discussions. You now have a significant difference [00:21:37] between the amount of coverage and the connection, right? That is, your connection statistics versus coverage. [00:21:41] Of course, I would say that not all coverage should be converted into connection. [00:21:44] The number I mentioned is a percentage, for example, between 15 and 30-35%. [00:21:48] This is the norm that [00:21:50] happens, and well, the difference is greater now. It is greater now, because, as I said, the connection [00:21:54] approach is [00:21:58] now a new approach. This is to convert that coverage into connection, [00:22:01] and of course, there has been very good growth in the past year and a half. We have reached more than [00:22:05] 2 million connections from about 30,000 to 50-60 thousand [00:22:08] connections before this government. We now have 50% [00:22:12] network progress and 2 million connections. Yes, 2 million connections. [00:22:15] Well, what is the final goal, meaning if it reaches 100%, how many million [00:22:19] connections? According to the seventh development plan law [00:22:22] of the country, we must create 20 million coverage, [00:22:26] or the possibility of connection. That is, the number mentioned in the [00:22:30] law is 20 million connection possibilities. [00:22:34] Well, now, how much of this will be converted into connection depends on many [00:22:38] different conditions. One of them, as I mentioned, is the economic feasibility [00:22:41] for the user, the user's need, [00:22:45] I would say, the quality and competition that [00:22:48] communication operators [00:22:50] will provide, and practically, the collection of copper infrastructures, all of these are a set of conditions [00:22:57] that, I mean, this is no longer in our control or the communication operator's. We might [00:23:00] create this 20 million coverage across the country, but really, [00:23:04] the culture of, for example, converting a connection [00:23:08] from, that is, a user wanting to convert their connection from copper cable-based [00:23:12] to a fiber-based connection, may not yet [00:23:16] exist in that area or space. It's just a price challenge. [00:23:37] However, some users, and I'm telling you today, due to the problems we have in the field [00:23:40] of mobile communication development, it is definitely necessary, [00:23:44] and there is no other way. Its costs are high, [00:23:47] meaning its subscription cost is high. Fiber. [00:23:57] it's on the user's side, the cost of providing [00:23:59] the fiber modem is there, which, yes, in any case, in the past year, [00:24:03] the price of these connection terminals, or these user modems, [00:24:06] has increased by more than 100%. Well, [00:24:10] can we give a number [00:24:13] approximately, for example, how much does a user who is currently [00:24:16] covered and wants to connect have to pay? It depends on the tariff that [00:24:20] the user... See, there is a competition now. Among the things I said we can facilitate, [00:24:23] we have prepared some plans [00:24:27] using the resources we have in the Fiber Development Fund, [00:24:30] and it is our legal obligation to use them for the implementation of this project, [00:24:34] so that we can provide incentives [00:24:37] to communication operators through which [00:24:41] operators can attract users. [00:24:45] For example, one of the models is to provide [00:24:47] connection services. [00:24:50] Large internet [00:24:53] packages, for example, are offered [00:24:56] in installments for users. Well, these are some models that [00:24:59] our communication operators are now defining, and in some [00:25:03] areas, but in some areas, no, they determine [00:25:07] the initial amounts for [00:25:10] users. But we monitor how much of the incentive [00:25:14] that has been provided to operators [00:25:17] has actually been included [00:25:20] in the subscribers' cost. This is a very important point [00:25:24] that needs to be constantly monitored, and if this does not happen, [00:25:27] then those resources have not been used in a targeted [00:25:31] way in this work. Currently, the process [00:25:34] is like this: We have considered [00:25:37] facilities and financial incentives [00:25:40] to constantly stimulate the market and constantly stimulate [00:25:44] the operator to connect [00:25:48] more users every day. [00:25:59] coverage must be created. Its active [00:26:01] network equipment must be purchased. Most of this, well, [00:26:05] part of it is imported, but a very good part of it has been localized. [00:26:09] I would say that now the fiber [00:26:12] production industry has been established [00:26:15] in the country, the modem production industry has been established in the country [00:26:18] and has become economical. These have also created a cycle of employment [00:26:22] and economy alongside it, and I would say that [00:26:25] from a certain point onwards, this project will become economical [00:26:29] and practically, copper cables will be completely [00:26:32] collected, and [00:26:36] people will fully, God willing, use the capacities of the fiber optic network. [00:26:39] You didn't mention the cost now. At today's prices, if someone is [00:26:43] covered and wants to connect, how much initial cost [00:26:47] will they have to pay for a request and then, as I said, it depends on [00:26:51] the package model that the operator is defining. [00:26:54] See, in the migration project, I will tell you and dear viewers this: [00:26:57] In the migration project, where the Telecommunication Company of Iran practically [00:27:01] forcibly collects copper cables and fiber optic-based [00:27:04] connections are created, if users do not want internet access, [00:27:08] they will have their old [00:27:12] telephone connection. Of course, that connection will then be based [00:27:15] on fiber optics and will be a VoIP connection. [00:27:19] That connection will not be the old copper-based connection that requires [00:27:23] an initial quality [00:27:26] modem. No, I'll tell you this now, because I'm mentioning [00:27:30] it for the information [00:27:33] of our dear people, no cost will be collected from subscribers there. [00:27:37] It should not be collected for anything, [00:27:40] for example, if the telephone connection migrates from copper cable [00:27:43] to fiber, meaning it is converted, [00:27:46] in our old terminology, the cable is converted from copper to fiber, [00:27:50] then, according to the approvals of the Regulatory Commission, [00:27:52] the Telecommunication Company of Iran [00:27:56] will not collect any fees from users, [00:27:59] and if there is [00:28:03] any issue where a fee has been collected from users in the conversion [00:28:06] project, our monitoring systems, our 195 system, are ready to respond. [00:28:10] Should you perform the conversion with the user's [00:28:13] request or not? No, this [00:28:16] is the development of the Telecommunication Company of Iran. This is happening neighborhood by neighborhood, [00:28:20] center by center. Well, this is also included in that 50% [00:28:24] coverage. This is with that coverage. [00:28:27] However, if a user [00:28:31] needs internet, [00:28:34] whether in the H project where they request it, or in the [00:28:37] conversion project where it becomes fiber optic-based, and now they want internet, [00:28:41] the modem cost and the [00:28:43] fiber cabling cost inside the building [00:28:46] are collected, which have different [00:28:49] amounts. Before this, from each subscription, [00:28:53] 2 million, for example, [00:28:56] now, the amount I'm telling you, before last year, [00:29:00] that is, in 2025, these numbers have increased, [00:29:10] and I will also tell you this point: it still depends on the type [00:29:13] of modem that the user wants [00:29:16] to use. From now, the numbers that are currently available start [00:29:20] from 4 million Tomans for a modem and higher. Our utmost effort [00:29:23] is, our utmost effort is that the resources [00:29:27] we have, the government resources that we are spending on this project, [00:29:31] these should be directed towards, for example, the modem manufacturer inside [00:29:35] the country, with the use of these resources, or the communication operator [00:29:39] with the use of these resources, to be able [00:29:43] to offer better incentives and promotional packages [00:29:46] to the people and not want to collect the entire final price from the user. [00:29:50] And of course, we have monitoring indicators for this [00:29:53] and the commitments of operators are constantly monitored [00:29:57] in project control meetings, and if a communication operator [00:30:01] cannot fulfill their commitments, I would say that [00:30:04] they will be subject to penalties [00:30:07] and the monitoring tools that we have in [00:30:11] the Ministry of Communications and the Regulatory Organization We are, but right now, with the internet [00:30:15] I'm using, the constant complaint is that our internet is expensive [00:30:18] and low quality. This means the speed [00:30:21] and everything, the speed is not acceptable at all, and the cost [00:30:25] is high. Well, these regulations, these supervisions [00:30:28] exist even now, but people are not [00:30:31] satisfied. What guarantee is there in fiber that this won't [00:30:35] happen? Now, its speed, the quality is actually the technology [00:30:38] itself. In terms of price, the complaints of users that exist [00:30:42] are focused on this quality. That is, after all, issues [00:30:45] related to price, and I would say that if the costs [00:30:49] are proportionate to the appropriate quality, users will definitely have [00:30:53] the necessary satisfaction. That is, our principle in the systems [00:30:56] I mentioned, our complaint system and systems