JORDANTV — Asaad Is Happy
20260920 233500 UTC
171 transcript segments
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[00:00:01] Don't forget that we have also done them at the governorate level. Of course, the
[00:00:05] 49 centers that have been maintained and expanded at the same time, these centers have been
[00:00:09] expanded in order to expand the available health services,
[00:00:12] including specialized clinics and dental services. Currently, in our
[00:00:15] health centers, dental services are provided comprehensively by all dental specialists,
[00:00:19] from root canal treatment, orthodontics, to restorations.
[00:00:23] So, patients
[00:00:25] do not need to go to the hospital because the service is available
[00:00:28] and close. As the Ministry of Health, we are concerned about alleviating the suffering
[00:00:32] of citizens. And indeed, my question to you is: have these procedures
[00:00:35] in health centers really reduced the pressure on hospitals? They have certainly helped
[00:00:39] citizens. Firstly, they have reduced the burden of travel from one governorate
[00:00:42] to another. Secondly, they have reduced the burden on citizens to
[00:00:46] get treatment while being close to their homes. Right? Thirdly,
[00:00:49] if a patient needs any treatment,
[00:00:52] yes, or for example,
[00:00:55] So, you are entering everything, including the doctor in the center can communicate with the virtual hospital through the doctor
[00:01:00] in the same place for consultations
[00:01:04] health facilities. How has this and radiological images, and even for endocrine diseases. So, a patient might come to this
[00:01:07] health center and not find the specialist available, but the family
[00:01:11] specialist doctor there can communicate with the virtual
[00:01:14] hospital, with the specialist doctor, whether it's a radiologist or
[00:01:18] an endocrinologist. And through this,
[00:01:20] medical consultations and telemedicine
[00:01:24] are provided. Great! And citizens have benefited from this. Of course, I will give you the numbers now,
[00:01:27] how many doctors, how many beneficiaries of this
[00:01:31] service. And currently, we are working under the directives of His Excellency the Minister to expand this telemedicine
[00:01:34] service in governorates and in
[00:01:37] other areas. Of course, you answered my question about the governorates. I wanted to ask
[00:01:41] a separate question about it. So, just by developing health centers in the governorates, you have
[00:01:45] reduced the burden on citizens to travel or come to the capital. This is our main role,
[00:01:48] that citizens receive their services in their area. Okay, I also have
[00:01:52] a question for you: reducing waiting
[00:01:56] periods is one of the main goals, let's say,
[00:02:00] and one of the most important goals that the Ministry of Health seeks to reduce overcrowding, especially in
[00:02:03] hospitals. Yes, exactly. And the activation process
[00:02:06] is currently underway, meaning it is a plan that exists in the Ministry of Health and will be circulated to
[00:02:10] all governorates in the Kingdom. And currently, under
[00:02:13] His Excellency's directives, we have started work in the capital, Amman.
[00:02:17] Yes, six centers have been activated for the evening
[00:02:20] get medication. Now, they have entered the period. Great, from 4 PM
[00:02:23] to 10 PM. The peak period, the period
[00:02:27] with the highest number of patients, where there are more people. The cases that
[00:02:30] reach Al-Bashir Hospital in the evening and Prince Hamzah Hospital
[00:02:34] in the evening period, between 4 and 10 PM. So you have
[00:02:37] created a new pattern in health centers. People have started
[00:02:40] to go to specialist doctors and general practitioners,
[00:02:43] and the service is provided just like in the morning period. Exactly. And currently,
[00:02:47] approximately 20,000, from 18 to
[00:02:50] 20,000 citizens, visit these centers in the evening
[00:02:53] period monthly. Yes, back to the topic of telemedicine. I want to know the numbers. What
[00:02:57] are the numbers? The numbers
[00:03:01] for telemedicine depend on whether it's for consultations
[00:03:04] or for
[00:03:07] specialized consultations. Of course, their number is
[00:03:11] 4948, 49. Yes, yes.
[00:03:15] Great. This is how intensive care, which are
[00:03:19] ICU patients, benefited from its service. 2441 patients. Even
[00:03:22] intensive care has heart diseases. Yes.
[00:03:26] 528 cases that benefited from this process
[00:03:30] over two years. Over... I'm telling you annually. Annually, these
[00:03:34] are annual numbers. Endocrine disorders:
[00:03:37] overcrowding in hospitals and reduces 975. Okay. Even nutrition, we
[00:03:39] follow up on 111 consultations that are available through telemedicine.
[00:03:43] We are currently working on expanding it nationwide. Great.
[00:03:46] At the governorate level, yes. And God willing, in the near future, the results
[00:03:50] will be better. I have a question about the citizen patient who comes. Do they accept
[00:03:53] telemedicine? Telemedicine, of course. Of course, I'm just asking, it might seem
[00:03:57] like a strange idea at first, for example. It might be at first, but you're talking about
[00:04:01] 49 numbers. I am the Secretary-General of the Ministry of Health and responsible for health
[00:04:04] centers, but I tell you that the services provided in
[00:04:07] the regions, in the governorates, are the same
[00:04:11] services provided in the centers in the capital
[00:04:14] governorates. There is no difference. The same services provided
[00:04:17] by telemedicine. When I have telemedicine projects
[00:04:21] in the northern Jordan Valley region, and a patient comes to me with chest pain,
[00:04:24] and we do an ECG and we do enzymes and we do, what's it called,
[00:04:28] a consultation with a cardiologist. The cardiologist can assess whether this patient needs
[00:04:32] to be transferred to the hospital immediately for a
[00:04:35] cardiac catheterization and to save the patient. So, many
[00:04:38] citizens have benefited from this service, of course. Perhaps the beginning is difficult,
[00:04:42] but when you see the solution in front of you, it saves you effort
[00:04:45] and time. This is very important. Yes. Currently, in Zarqa Governorate, we also have six
[00:04:49] health centers. These centers also operate in the evening
[00:04:53] period. Yes. And it has reduced a large percentage,
[00:04:55] approximately between 15,000 and 16,000 cases per month,
[00:04:58] who go to these centers in the evening period. This has alleviated the suffering from
[00:05:02] Prince Faisal Hospital, of course, from overcrowding, and it has also reduced
[00:05:05] overcrowding at Zarqa Governmental Hospital. Zarqa Governmental Hospital is currently
[00:05:09] الحمد لله (Thank God) and there was always a shortage of beds, always pressure.
[00:05:13] Currently, we are striving to provide as much as possible, meaning we are striving to not have
[00:05:17] any cases of disease classification and patient assessment. This limits
[00:05:21] the process of limiting the availability of
[00:05:24] beds. Correct diagnosis of the patient's illness
[00:05:27] and avoiding admissions unless necessary. It also currently reduces
[00:05:31] cardiac catheterization at Zarqa
[00:05:33] Governmental Hospital. Yes, there are 18,000 catheterizations during
[00:05:37] the year. During the year. During the year.
[00:05:40] 200, and
[00:05:45] those who underwent catheterization, meaning emergency acute cases,
[00:05:48] approximately 352 cases. Yes, in addition to
[00:05:52] the heart surgery cases that are performed, I expect 27
[00:05:56] cases were performed at Zarqa Governmental Hospital for heart
[00:05:59] surgery. This service is currently provided in our governmental hospitals
[00:06:02] in other governorates besides the capital, of course. Of course. Okay.
[00:06:08] digitalization and computerization. Now, when we talk about computerized health
[00:06:11] facilities, it has reached 431
[00:06:16] digital transformation reflected on the work of centers and the patient's experience? We consider
[00:06:20] both sides, meaning the center is important, and the Ministry of Health
[00:06:23] is also important to the Jordanian citizen. Certainly, we have established
[00:06:27] approximately 55 health centers geographically distributed across
[00:06:31] the Kingdom. Currently, we have approximately
[00:06:34] 393 governed health centers. The governance system
[00:06:37] we have 31 governed hospitals. Thank God, the communication process
[00:06:40] has become
[00:06:49] even the medication and treatment system and the distribution of medications and the drug supply chain
[00:06:53] that we have. When I go to Amman Comprehensive Center and get my medication, I
[00:06:57] cannot go and get it from any other center. Oh, because I, because I
[00:07:00] got it through the Hakeem system. It specified for me to come every 30 days to get medication for chronic diseases. After
[00:07:04] 31 days, I get it. In the previous days, I would go to Amman
[00:07:07] Comprehensive Center and get it under my insurance, then go to Hinza and get more medication.
[00:07:11] So, it was like that. Now, everything is clear. The control
[00:07:14] of the matter is good. And the medication delivery service to homes,
[00:07:18] it's also a wonderful service. Even, I heard from citizens how
[00:07:22] happy they are with this service. You're talking about this service exceeding
[00:07:26] 147 individuals. My medication, meaning you have relieved many people who used to
[00:07:29] come in the morning and wait in line to
[00:07:33] system, and the medication package is delivered to their homes.
[00:07:35] 147,000 and 147.
[00:07:39] The ones who receive the service through the
[00:07:44] I, through your program and through Jordan TV, would like
[00:07:48] to send a message, an appeal, to
[00:07:51] those who suffer from chronic diseases and those
[00:07:55] who need to go to health centers so that they can
[00:07:58] receive medication delivery for two dinars. It will reach
[00:08:01] you. Yes, meaning if you are being treated at Al-Bashir Hospital and need medications, there is no need
[00:08:05] to come from Karak, Irbid, Aqaba, Ramtha, or any
[00:08:09] other area. You can receive your medications for two dinars,
[00:08:16] and you will get all your medications. And if there is, how long in advance do you need to order them online? Or
[00:08:20] is it 10 days before the medication runs out? Oh, you order it, and
[00:08:23] you pay within four, within 24
[00:08:26] hours. You pay after 24 hours, and your medication arrives.
[00:08:29] And if there is a shortage of one of the medications, through the platform, you can communicate, and your medication will arrive. Do you need
[00:08:33] to replace one? Oh, for example, a shortage, meaning, for example, a diabetes
[00:08:36] medication is not available. There is a substitute. Does the substitute come automatically? No, we provide it
[00:08:40] for them. With insurance,
[00:08:42] of course. Great. They can communicate with the concerned parties through the platform,
[00:08:46] and all medications will reach them. This first of all reduces
[00:08:49] overcrowding and alleviates suffering for the citizen themselves, that their medication reaches them. Of course,
[00:08:53] of course, we are also talking about civilian
[00:08:56] and military patients. Look, at the Ministry of Health, we provide services
[00:08:59] to all people of Jordan. We are 12 million, 13 million.
[00:09:02] We provide health services to the health centers located
[00:09:06] geographically throughout the Kingdom, for the able
[00:09:09] and the less able, and insured military and insured civilians. They receive the service, yes, of course. Yes.
[00:09:12] And we have, even the consultation fees, 40 piasters. Mashallah (God willing). Yes.
[00:09:16] Mashallah on you. I'm sure everyone who's watching and everyone who's,
[00:09:20] on the ground, the achievements, honestly, are there. That you are working
[00:09:24] diligently at the ministry. And there are still future, there will be important
[00:09:28] projects to improve
[00:09:30] the experience of the Jordanian patient and reduce the pressure on hospitals, for sure.
[00:09:33] We are a service ministry that operates 24 hours a day. And God willing,
[00:09:37] I mean, the expansion process
[00:09:40] is clear on the ground, and it is our
[00:09:53] duty as media to always clarify this great role that you are
[00:09:56] playing. May God give you health and wellness. Thank you, thank you, Dr. Riyad
[00:10:00] Al-Shiab, Deputy Director of Primary Healthcare and Epidemiology at the Ministry of Health.
[00:10:04] Thank you, sir. Thank you very much. Welcome. And our thanks extend to you,
[00:10:07] dear viewers. We have reached the end of our episode. We thank you for your kind
[00:10:10] follow-up. In God's safety.
[00:10:13] Come on.