RUSSIA24 — Sdelano v Rossii
20261105 133300 UTC
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[00:00:00] of fire and rescue units and requires
[00:00:03] athletes to have good physical training and
[00:00:07] extreme concentration.
[00:00:10] This is the most important quality of fire rescuers, on whom the salvation of human
[00:00:13] lives depends in a critical situation. From November 2 to
[00:00:17] 8, the 21st World Championship among men and the 12th
[00:00:20] World Championship among women in fire and rescue
[00:00:24] sports are being held in Baku in the territory of the Republic of Azerbaijan.
[00:00:27] Representatives participate in them. 20
[00:00:30] countries, including national
[00:00:33] teams from Austria, Azerbaijan, Belarus,
[00:00:36] Germany, Iran, Kazakhstan, Kyrgyzstan, Mongolia, Saudi
[00:00:40] Arabia and a number of other countries. The Russian Federation
[00:00:43] is represented by a delegation totaling 39 people, of
[00:00:47] whom 24 people are directly male and
[00:00:50] female sports teams of the Russian Ministry of Emergency Situations.
[00:00:53] The teams are supported by an experienced coaching
[00:00:56] staff, which allows for full training.
[00:01:01] comprehensive support for athletes. It is especially important that our
[00:01:04] national teams are formed from
[00:01:07] active employees of the ministry from different regions
[00:01:10] of Russia. These are the strongest athletes who have repeatedly
[00:01:13] become winners and prize-winners of championships of Russia,
[00:01:17] the world, Europe and other major international
[00:01:20] competitions. Yesterday, November 4, our
[00:01:24] team successfully completed the first stage of the championship, climbing the
[00:01:27] assault ladder. In this discipline, our men took
[00:01:31] all three prize-winning places, and women
[00:01:33] won gold and bronze
[00:01:37] medals. I would like to note that the Russian national team has always
[00:01:40] shown high results, consistently entering
[00:01:43] the ranks of the strongest teams
[00:01:47] on the planet. The men's team of the Russian Ministry of Emergency Situations debuted at the World Championship
[00:01:50] in 2002 in Moscow, at that
[00:01:54] time, since then it has become world champions eight
[00:01:58] times, five times it has taken second place and four times it has been awarded
[00:02:02] bronze medals. The women's team has been participating in world
[00:02:06] championships since 2014 and has already won
[00:02:09] a confident victory nine times, taking
[00:02:12] the second step of the podium twice. And now in Baku, our
[00:02:15] national teams are performing as current
[00:02:18] world champions. They won this title
[00:02:21] in a hard struggle within the framework of last year's world championship in Saudi
[00:02:25] Arabia. At the same time, to date, our main
[00:02:28] rivals are representatives of the Republic
[00:02:32] of Belarus, Kazakhstan, Uzbekistan and the People's
[00:02:35] Republic of China. The competition is serious,
[00:02:39] but we expect that this year in Azerbaijan our athletes
[00:02:42] will take the highest prize-winning places. Dear Vladimir
[00:02:46] Vladimirovich, the fact that, despite the large-scale restrictions against
[00:02:49] Russian athletes in all international competitions, the team
[00:02:52] of the Russian Ministry of Emergency Situations performs under the national flag, and
[00:02:56] the award ceremony for winners and prize-winners takes place to the sounds
[00:03:00] of the national anthem of the Russian Federation, deserves special attention.
[00:03:03] In modern conditions, this is of paramount importance for
[00:03:07] strengthening Russia's authority on the world stage and popularizing
[00:03:11] the profession of a fire rescuer. Behind these
[00:03:13] achievements lies a great daily work of the athletes themselves,
[00:03:17] coaches and specialists of the ministry. We pay special
[00:03:20] attention to the quality of training
[00:03:23] training camps, sports equipment and the development
[00:03:27] of the training base. In this
[00:03:29] work. we are supported by the Ministry of Sports of the Russian Federation, headed
[00:03:33] by Mikhail Vladimirovich Dekterev and the Russian Sports
[00:03:36] Fund. I am grateful to my colleagues for their assistance in the development
[00:03:39] of fire and rescue sports and the creation of sports infrastructure
[00:03:43] of the Russian Ministry of Emergency Situations, which is also used in
[00:03:46] the daily work of fire rescuers.
[00:03:50] Separately, I would like to thank Vladimir Vladimirovich, you personally for
[00:03:53] your attention to our sport, to our athletes and invaluable
[00:03:57] support in resolving issues of participation. in national
[00:04:00] teams in international
[00:04:03] championships, including the organization of air travel.
[00:04:07] For our teams, this is an opportunity to arrive at the competition venue in full
[00:04:10] and prepare for responsible competitions.
[00:04:13] Dear Vladimir Vladimirovich, the development of fire and rescue sports is directly
[00:04:16] related to the most important task of increasing the professional readiness
[00:04:20] of the employees of the ministry.
[00:04:23] Thanks to the attention you pay, this
[00:04:27] issue is being developed systematically.
[00:04:40] near Kazan, we opened the first world-class
[00:04:43] training ground in Russia. It allows us to train
[00:04:46] up to 3,500 specialists annually,
[00:04:49] as well as to conduct practical classes
[00:04:53] sports competitions and international
[00:04:55] exercises. Its capabilities were already
[00:05:00] tested during joint exercises with rescuers from Russia
[00:05:03] and Malaysia. We consider the Kazan complex as
[00:05:07] the basis for further scaling similar
[00:05:10] solutions in other regions
[00:05:13] of Russia, if Vladimir Vladimirovich allows your work schedule, it would be an honor
[00:05:17] for us to present to you the capabilities
[00:05:20] of this training ground directly on site. At the end of my
[00:05:24] speech, I want to emphasize that we will continue to improve
[00:05:27] the level of professional training of the ministry's
[00:05:30] employees, develop fire and rescue sports,
[00:05:33] train young people to strengthen Russia's position in
[00:05:36] international sports competitions. The report is over,
[00:05:39] thank you for your attention. Okay, thank you very much.
[00:05:43] I hope for success and further development
[00:05:46] of applied sports in general, by the way, regarding Olympic
[00:05:50] sports, we see that and the IOC as a whole
[00:05:53] and individual international sports
[00:05:57] federations, the International Court
[00:06:00] of Sports make decisions in defense of the Olympic
[00:06:04] Charter and its principles, but unfortunately not all
[00:06:07] countries are ready to comply with the obligations they once
[00:06:11] undertook. and
[00:06:14] continue non-legal, but
[00:06:18] politicized restrictions against
[00:06:20] Russian sports, this
[00:06:24] is a clear gross violation of law,
[00:06:27] court decisions, and therefore the very
[00:06:31] institutions of democracy, this is exactly how it should
[00:06:35] be interpreted, our national Olympic committee should
[00:06:38] certainly continue its work to protect the interests
[00:06:42] of athletes, but this is by the way, we
[00:06:46] will talk about it later,
[00:06:48] let's move on to
[00:06:52] the main issues, I first want to thank Kuznetsov
[00:06:56] Mikhail Mikhailovich for the help he
[00:06:59] sent me on
[00:07:01] the interim results of work with citizens' appeals
[00:07:05] to the Direct Line of 2025, this
[00:07:08] work has been going on all this year, I would ask ...
[00:07:13] Mikhail Mikhailovich, now I asked him to prepare within
[00:07:16] the framework of that document he sent me,
[00:07:20] to inform all government members on these issues.
[00:07:24] Please, Mikhail Mikhailovich,
[00:07:27] Thank you very much, dear Vladimir Vladimirovich, at your request, the People's
[00:07:31] Front monitors the consideration of 3,2000
[00:07:34] appeals received on your direct line last year, this
[00:07:38] is a record, every year the direct line mechanisms
[00:07:41] are improved. new channels for receiving appeals appear, for example,
[00:07:45] through the national messenger Max last year a whole
[00:07:48] 600,000 questions were received,
[00:07:51] 81% of the total volume were considered, a third were resolved
[00:07:55] positively, the rest require more time to resolve, but
[00:07:58] control. 50%, half of our
[00:08:02] citizens as a result of telephone communication confirmed that they are satisfied with how
[00:08:06] their issue was resolved, this is already 4% more than last
[00:08:10] year, we are growing here slowly, but moving forward, special
[00:08:14] thanks to Sber and German Gref for
[00:08:17] partnership, gigachat has become a reliable assistant in
[00:08:21] receiving and processing appeals. The best
[00:08:24] regions, Vladimir Vladimirovich, Rostov, Chelyabinsk, Novosibirsk, Kemerovo region,
[00:08:28] Krasnoyarsk Territory, they worked for
[00:08:31] 100%, we need to intensify work, intensify it in
[00:08:34] Ingushetia, Kalmykia, Dagestan, Kurgan and
[00:08:37] Ivanovo regions, among federal authorities, it should
[00:08:41] be noted. Russia, they have the largest number of appeals under
[00:08:45] 190,000, they processed 99
[00:08:49] -9 - bailiff service, as well as
[00:08:53] Roszdravnadzor, these are our good guys, and we need to pay attention to
[00:08:56] our appeals to the tax Ministry of Emergency Situations, the Ministry of Economic Development and
[00:08:59] Ros приро надзор, and among large companies, Vladimir Vladimirovich, they also
[00:09:03] process appeals that come in better, this is Russian Post,
[00:09:06] Sber, Rosavtodor, Rostelecom and
[00:09:09] VTB, and there the competition is in the tenths.
[00:09:13] percentage after
[00:09:14] 95-97%
[00:09:17] execution. Vladimir Vladimirovich, the government, at your
[00:09:20] instruction, based on the most sensitive appeals, adopted
[00:09:24] systemic federal decisions, a single allowance was accrued
[00:09:27] to 40,000 large families who had a small income excess,
[00:09:31] more than one and a half million working parents
[00:09:35] received a family payment with the recalculation of personal income tax, tax
[00:09:38] cashback, continuous glucose monitoring services
[00:09:42] were included in the white lists and
[00:09:45] the disappearance of internet restrictions due to security no
[00:09:49] longer affects the information that parents of children receive,
[00:09:52] the horizon for appointments with doctors through public services has become more than 14
[00:09:56] days, we have always had a lot of appeals on this matter year after year,
[00:10:00] that people asked to expand these limits,
[00:10:03] and there is noticeable progress in terms of telephone
[00:10:06] fraud, according to our surveys, the volume of incoming calls
[00:10:10] has dropped by more than 40%
[00:10:14] , for now, the instructions for developing criteria for transferring
[00:10:17] federal roads to the federal level and back, as well as
[00:10:21] instructions for preferential mortgages for large families for houses older than
[00:10:25] 20 years, are still in progress based on the results of your direct line. And
[00:10:28] dear Vladimir Vladimirovich, where for various reasons it is not
[00:10:31] possible to help through existing state mechanisms, we always look
[00:10:35] for non-standard solutions, there were many appeals from large
[00:10:39] families about mobility problems, inaccessibility of taxis, public
[00:10:42] transport, and we managed to agree with driving schools in Siberia, and now
[00:10:46] large families can learn to drive for free in Omsk, Krasnoyarsk, Novosibirsk
[00:10:50] and many other cities of the Siberian Federal District, this did not
[00:10:53] cost state money. and in fact, a separate small, but
[00:10:57] important support measure for them appeared. I am sure that the example will be contagious, and we
[00:11:01] will be able to agree on this in all other federal
[00:11:04] districts. In Crimea, this year, based on appeals from the direct line,
[00:11:08] 30% of the annual landscaping program was formed, that
[00:11:11] is, by the decision of the Head of the Republic, a mechanism was introduced, all
[00:11:15] appeals that are received are processed and form the basis
[00:11:18] of the landscaping program. And one more example, when the fate
[00:11:22] of one person is a sufficient reason for changes.
[00:11:25] legislation, Viktor Ivanovich Mostakov, 92 years old, was in besieged
[00:11:29] Leningrad during the Great Patriotic War, his parents died under bombing, he was
[00:11:32] evacuated and lived his whole life in Barnaul, working in the production
[00:11:36] of engines for combat vehicles, and to obtain the status of a resident of besieged
[00:11:40] Leningrad, he lacked one week, based
[00:11:43] on his appeal to the direct line in 2024, he
[00:11:47] appealed for the first time, an
[00:11:49] appeal was formed to the Legislative
[00:11:53] Assembly of Leningrad. St. Petersburg launched this
[00:11:56] work, there were other appeals on this matter, changes
[00:12:00] were made, and this year, Viktor
[00:12:04] Ivanovich received his badge -
[00:12:07] siege survivor, this is very important for him, Vladimir Vladimirovich, honestly
[00:12:10] speaking, preparing for the speech, I called him this morning, talked to
[00:12:14] him, 92 years old, he is cheerful and in excellent spirits and
[00:12:17] I promised him that I would personally report to you that his request has been fulfilled, he now
[00:12:21] has no restrictions on the terms for this status anymore.
[00:12:25] does not exist, dear
[00:12:28] Vladimir Vladimirovich, briefly, just four more topics that were identified during
[00:12:31] our work: there are
[00:12:34] appeals from visually impaired people on the direct
[00:12:37] line, and there are more than 450 thousand of them
[00:12:41] across the country on restrictions when using state
[00:12:44] digital services, the system of voice prompts
[00:12:47] is imperfect, very often the help of a
[00:12:50] sighted person is needed to use certain sections
[00:12:53] of public services, I will not dwell on the details, these appeals
[00:12:56] exist, the government is certainly working in this direction,
[00:13:00] but - it seems that in a short time we can significantly simplify
[00:13:03] life for this category of citizens, just to
[00:13:07] take into account all their wishes, there is a contextual menu, there are other things
[00:13:10] that they ask to be voiced so that they can hear it, there are
[00:13:14] appeals from families with minor children who are in a
[00:13:18] difficult life situation, whose only housing they took
[00:13:21] on a mortgage is taken away, we discussed this situation with the Central Bank, now
[00:13:25] there is a voluntary institution of pre-trial mediation, when
[00:13:28] an intermediary appears, helping in such situations, colleagues also
[00:13:32] took certain important steps, credit holidays appeared,
[00:13:35] but legal literacy among all citizens
[00:13:39] is very different, and it seems that a state intermediary is needed here
[00:13:43] in a difficult life situation between a person and a bank,
[00:13:47] as an option that we discussed with the Central Bank, this is the institution of financial commissioners, to make
[00:13:50] such mediation mandatory, so that those who have minor children, they...
[00:13:57] do not lose, even if it is on a mortgage, there are
[00:14:00] appeals from students from medical universities with a request to
[00:14:04] open military training centers, former military departments, we are here in
[00:14:07] dialogue with the Ministry of Defense, their increase will give
[00:14:11] an opportunity to form an additional reserve of military doctors, the Ministry of Defense
[00:14:14] and the Ministry of Health are conducting consistent work here, we propose, taking into account
[00:14:18] the experience of a special military operation and the importance
[00:14:21] of military doctors and demand among doctors to prioritize
[00:14:25] the task of creating water, and Vladimir Vladimirovich, we have many
[00:14:27] appeals from pensioners who cannot afford
[00:14:31] gas equipment connection within the framework of social gasification. In a number
[00:14:34] of regions there are appropriate support measures, where they fully
[00:14:38] cover the connection of equipment - but this
[00:14:42] is not everywhere, and often it is pensioners who live year-round on their plots,
[00:14:45] this is the key to their happy and long
[00:14:49] life, during the discussion it turned out that perhaps
[00:14:52] an installment payment mechanism would be suitable, at least for
[00:14:56] single pensioners, where one person's pension will
[00:14:59] definitely not be enough to save up for gas equipment,
[00:15:03] perhaps such a mechanism with the banking community could be
[00:15:06] considered. Dear Vladimir Vladimirovich, I would like to thank you for
[00:15:09] the instructions for working with appeals from the direct line, for our
[00:15:13] team there is nothing more significant than being able to help such
[00:15:17] a large number of our citizens, thank
[00:15:18] you very much. Thank you and
[00:15:22] everyone who, together with you, within the framework of the People's Front,
[00:15:26] works on processing these
[00:15:29] requests, on answers, I ask
[00:15:33] you not to leave this and to work with the government,
[00:15:36] with the Presidential Administration, with
[00:15:39] management teams in the regions,
[00:15:42] if something doesn't work out, if some difficulties arise, please, just
[00:15:46] like in this report to me, please, report, we will
[00:15:50] respond accordingly, including at the interdepartmental
[00:15:54] level with
[00:15:57] the formulation of my instructions, instructions
[00:16:01] of the Prime Minister, thank
[00:16:04] you very much, and you mentioned that Sber...
[00:16:07] helped with artificial intelligence, with
[00:16:11] the use of artificial intelligence in processing these
[00:16:14] appeals, German Gref, maybe you can say a few
[00:16:17] words,
[00:16:20] yes, good evening, dear Vladimir Vladimirovich, dear colleagues,
[00:16:24] at the request of Dmitry Sergeevich Peskov, we have been connected to the direct line
[00:16:27] for the third year now and together with colleagues from the People's
[00:16:31] Front are actively
[00:16:33] participating in this, when a person writes to the direct
[00:16:36] line, he does not know that his letter is one of 3
[00:16:40] million, for him it is
[00:16:42] the only one, and for a huge team of volunteers
[00:16:46] who were engaged in reviewing letters,
[00:16:49] this is a gigantic work, an absolutely overwhelming
[00:16:52] task, and 16 thousand
[00:16:55] people are not able, of course, to read the entire
[00:16:58] array of appeals,
[00:17:01] it was for this purpose that artificial intelligence was involved, and
[00:17:05] I will say a few theses about the results of last
[00:17:09] year's direct line, firstly, each of
[00:17:12] the 3 million appeals last year was read before the start of your
[00:17:16] broadcast, and not selectively, not by keywords,
[00:17:19] each appeal that was sent
[00:17:22] via messenger Max via SMS messages,
[00:17:25] or telephone calls were transcribed,
[00:17:28] and telephone calls are divided approximately
[00:17:31] in half, half
[00:17:34] are received by telephone operators, and half... er
[00:17:38] dictated to the answering machine, and now
[00:17:42] each of these messages
[00:17:44] is read in an average of 3 seconds,
[00:17:47] and Gigachat, as an experienced specialist, clearly
[00:17:51] understands what the person is asking for,
[00:17:53] where he is calling from, how urgently he
[00:17:57] needs this or that help. Previously,
[00:18:00] before the President's broadcast, approximately 50%
[00:18:04] of appeals were read with colossal efforts.
[00:18:11] This year, last year, a separate category
[00:18:14] of urgent cases was allocated, and out of 3
[00:18:17] million appeals, artificial intelligence identified
[00:18:20] 6,000 appeals where waiting for the direct
[00:18:23] line was not possible, they went to
[00:18:26] work long before the start
[00:18:29] of the broadcast, for example, in Anapa,
[00:18:32] a woman who was rapidly losing her sight and could not get
[00:18:36] a quota for an operation for 2 years. The Ministry of Health, having received
[00:18:39] the appeal, allocated a quota on a priority basis
[00:18:43] by the time the direct
[00:18:45] line was held, the operation was performed and her only
[00:18:49] eye was saved, in Primorye a woman with
[00:18:53] a disability for 2 years asked to be rehoused from a crumbling
[00:18:57] house, after appealing to the direct line, the house was recognized
[00:19:00] as unfit, but the move was scheduled for the end
[00:19:03] of February, in Primorye there were already
[00:19:06] frosts and... and this appeal was marked
[00:19:09] as urgent and also before the
[00:19:13] direct line was held, the woman was rehoused, now she lives in
[00:19:16] a renovated apartment, there are quite a lot of such
[00:19:20] cases, these 6,000 appeals last year
[00:19:23] were resolved with the urgent
[00:19:27] intervention mark, all these
[00:19:30] problems were resolved,
[00:19:32] the second
[00:19:35] second advantage is that artificial intelligence can
[00:19:39] generalize topics, if it sees that many people either in
[00:19:42] the region or throughout the country are addressing the same
[00:19:45] problem, it formulates this problem and
[00:19:49] sends it as a typical one to the relevant body
[00:19:53] responsible for its solution.
[00:19:57] For example, in the Ryazan region many people wrote
[00:20:00] separately that for months there were no glucometers
[00:20:04] and test strips for diabetics in pharmacies,
[00:20:07] all these appeals were collected in a single system and the Ministry
[00:20:11] of Health solved
[00:20:14] the problem of supplying pharmacies within
[00:20:17] 24 hours all these devices arrived at
[00:20:20] the pharmacy network, in general the problem was resolved, there were
[00:20:24] more than 200
[00:20:27] such systemic problems
[00:20:30] and very good cooperation was established, I must say that the guys in
[00:20:34] the People's Front put their heart into it and...
[00:20:37] a number of ministers, in particular the Ministry
[00:20:40] of Health, the Ministry of Education, created hotlines for
[00:20:44] interaction and very quickly solved
[00:20:47] incoming problems, what will be new this
[00:20:51] year, Vladimir Vladimirovich, this year we
[00:20:54] are adding to the practices of last
[00:20:57] year, virtually complete
[00:21:01] shutdown of the answering machine, because
[00:21:04] the answering machine puts a huge load on the Rostelecom
[00:21:06] lines and could not cope with
[00:21:09] the flow, and
[00:21:12] a person had to dictate his problem to the answering machine
[00:21:16] within one minute, elderly people call and very often they
[00:22:50] will find out the essence and, for
[00:22:53] nine out of ten appeals, a solution can be
[00:22:57] taken from the first time, it will no longer be
[00:23:00] necessary for the relevant employees of ministries, departments,
[00:23:04] regional authorities to call
[00:23:07] again and clarify the essence
[00:23:10] of the issue, we think that we will solve this problem
[00:23:13] by 90% with the introduction
[00:23:16] of the Gigachat assistant, the assistant.
[00:23:21] Thus, this year we have significantly
[00:23:24] enabled automatic routing of all
[00:23:27] requests, they will also be automatically
[00:23:30] routed to the authority or
[00:23:34] organization, commercial
[00:23:37] company, that is responsible for resolving a particular appeal.
[00:23:41] Thus, technologies do not replace people
[00:23:44] who solve problems on the ground, there will still be a huge
[00:23:48] place for people. But this year it will be
[00:23:51] much easier to call
[00:23:55] and write about your problem,
[00:23:57] in this regard, help for people will come much faster and
[00:24:01] much more accurately in full volume.
[00:24:05] Thank you very much, I want to thank both the administration and the People's
[00:24:08] Front, indeed,
[00:24:10] this is the third year in a row we have been working as one
[00:24:14] team, and it is a great honor for us
[00:24:17] to participate in this absolutely informal
[00:24:20] business and help
[00:24:23] resolve people's problems, thank
[00:24:26] you very much, uh-huh, German Gref,
[00:24:29] thank you and your employees, Sber
[00:24:32] is undoubtedly one of our leaders
[00:24:36] in the development
[00:24:38] of sovereign sovereign
[00:24:42] artificial intelligence platforms
[00:24:44] for use, and this is already a very important
[00:24:48] one, yes, a very important one.
[00:25:20] during a conversation with ministers, the president took part in the opening of new
[00:25:24] educational institutions in the regions. Well, now
[00:25:27] the reaction of the Russian Foreign Ministry regarding the scandal in Ukraine with secret
[00:25:31] torture chambers, this is not just repression, but the destruction
[00:25:34] of people by the Kyiv regime, said the official representative of the Russian Foreign
[00:25:38] Ministry Maria Zakharova. Kyiv panicked
[00:25:41] and tried to hush up the scandal around the secret torture chamber, bringing
[00:25:45] police to the scene, Zakharova concluded.
[00:25:47] information from the Ministry of Defense on the situation at
[00:25:50] the front line, units of the Northern group of troops improved their tactical
[00:25:54] position in the Kharkiv region, several brigades of the Ukrainian Armed Forces were hit in the
[00:25:57] Sumy region. During the day in this sector
[00:26:00] front the enemy lost about 200 servicemen, three armored vehicles
[00:26:04] three Rap stations. Fighters of the center are knocking out Ukrainian
[00:26:07] formations from the territory of the DPR. Battles are now taking place in the area of Kamenka,
[00:26:11] Krivorozhye and Yakovlevka. In the Zaporozhye
[00:26:14] region, military groups of the Dnieper are operating in the area of Orekhovo and
[00:26:18] Priobrazhenka. The нанесение strikes continue
[00:26:21] on energy facilities, warehouses of transport and logistics
[00:26:24] infrastructure in Isu on the territory of Ukraine.
[00:26:27] The professional holiday of military
[00:26:31] intelligence officers was celebrated today by Defense Minister Andrei Belousov,
[00:26:35] the head of the department thanked for dedicated service and noted that
[00:26:38] today, in the conditions of modern challenges, military intelligence officers
[00:26:41] show high professionalism, exceptional
[00:26:44] courage and endurance, and also successfully solve tasks during
[00:26:48] a special military operation.
[00:27:54] The President's meeting with the Cabinet of Ministers on the development of professional
[00:27:57] education, where new and renovated colleges
[00:28:01] and...