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20260806 140000 UTC
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[00:00:46] Welcome to a new episode of
[00:00:47] of residents' complaints after this Ain Syria program. We will discuss a range
[00:00:51] of local and living service files, starting with the most important
[00:00:54] headlines.
[00:00:56] Damascus Water Company adjusts
[00:01:08] its supply program due to the decrease in the flow of sources
[00:01:12] and complaints of scarcity of drinking water in several
[00:01:15] governorates.
[00:01:17] The Civil Status Department in Al-Tabqa, rural
[00:01:21] numerous complaints from Raqqa, reopened after a 14- year
[00:01:23] hiatus.
[00:01:26] those destroyed areas, The goal is to facilitate the completion of citizens' transactions. Residents of neighborhoods in
[00:01:32] that received water more than Aleppo city complain
[00:01:34] about the spread of rubble on the sides of roads and demand
[00:01:38] the removal of garbage dumps and improved services.
[00:01:42] The General Company for Drinking
[00:01:54] Water and Sanitation in Damascus announced
[00:01:58] the adjustment of the water supply program for some
[00:02:01] areas, due to the decrease in the flow
[00:02:04] of major water sources. The company clarified
[00:02:07] on its Facebook page
[00:02:11] that the adjusted program will be implemented
[00:02:14] starting today, Thursday, in light of the high
[00:02:18] temperatures in Damascus and its countryside
[00:02:20] and the increase in
[00:02:22] the capital Damascus, perhaps consumption during the
[00:02:24] summer season.
[00:02:32] do not consist of a large number of In this context, residents of Al-Haraiji town in the northern Deir Ezzor countryside complain
[00:02:35] about the continued drinking water crisis amid
[00:02:38] repeated water outages and the rising cost of buying
[00:02:42] tanks, in addition to complaints about weak
[00:02:45] pumping and poor water quality, with calls
[00:02:48] for solutions to end
[00:02:54] That's right, sir. Currently, when water is cut off, but in the their suffering. Abd inspects the water
[00:02:56] tank in his house almost daily for fear
[00:03:00] of running out at any moment,
[00:03:02] east, has the second largest water forcing him to order a water tank to secure his family's needs.
[00:03:06] Water only reaches his house intermittently,
[00:03:10] similar to most residents in Al-Haraiji
[00:03:13] But unfortunately, town in the northern Deir Ezzor countryside.
[00:03:16] The tanks are not waiting at your house, you know. You need at least two or three days
[00:03:20] when there is pressure on the water, and the tank
[00:03:23] exploits the situation. This costs from 50 to
[00:03:28] connected to 75 to and also stations within the countryside 10,000, you understand?
[00:03:28] all since.
[00:03:32] Two or three days, and we, that neighborhood,
[00:03:34] all of it,
[00:03:37] also in that neighborhood, we have been since almost 2012,
[00:03:40] 2013, we don't get it. It has been cut off from us.
[00:03:43] We don't stop complaining about the water
[00:03:46] outage, but it also extends to its quality,
[00:03:50] as many confirm
[00:03:52] neighborhoods and villages that the water that reaches their homes
[00:03:56] Euphrates River water from lacks cleanliness. The
[00:03:59] station is exposed. It comes with dirt,
[00:04:02] impurities, even
[00:04:05] will this center animals.
[00:04:06] alleviate They have dirt and waste.
[00:04:09] of construction in We want a special line just for drinking water for the people.
[00:04:12] To find out the reasons for the weak water supply to the town
[00:04:15] and to know the causes of this problem, we went
[00:04:20] suspension, the Civil Status to Al-Jaa'ar station, where should be able to extract after the opening of this some documents that it is we met its officials to learn about its
[00:04:24] operation and the challenges it
[00:04:26] twice a week. faces. It is pulling.
[00:04:31] as well. These areas perhaps We have a breakdown in the ventilation. We go and check it for two hours. This is in northern Al-Jaa'ara.
[00:04:36] the burden of travel and time on The same thing. Every day we run it for six hours, five hours, seven hours, depending on the electricity we have.
[00:04:39] The electricity is the most common breakdown we have. We have a breakdown in the electricity.
[00:04:43] houses, which drives many The electricity almost
[00:04:45] it doesn't 90%. There are government efforts in never comes. 180, 170, 190.
[00:04:48] The engines do not start. The solution needs a tank. By God, it needs
[00:04:53] and setting up this a mandatory tank. It needs
[00:04:55] Al-Taybeh filtration. It needs screens. And the water intake from above needs filters. It needs
[00:04:59] a net. Despite promises to improve the water
[00:05:02] situation, the residents of Al-Haraiji
[00:05:05] houses have not received water town are still waiting for a solution to end their suffering with
[00:05:08] repeated outages and poor water
[00:05:11] quality.
[00:05:14] Repeated complaints about weak water and its interruption in Al-Haraiji
[00:05:18] town in the northern Deir Ezzor countryside, which forces residents to
[00:05:22] buy water from tanks, amid demands for solutions
[00:05:25] that ensure its delivery to residents regularly.
[00:05:28] Musab Al-Hant, Syria TV,
[00:05:32] Deir Ezzor.
[00:05:35] Of course, the water crisis is not limited to Deir Ezzor and Damascus, as it extends
[00:05:39] to other governorates, while many displaced people rely
[00:05:42] on tanks to secure their daily needs.
[00:05:45] We review these details with our correspondents
[00:05:49] from the capital Damascus, Maria Obaid. Welcome,
[00:05:52] and I also welcome Ibrahim Al-Khatib from Aleppo, and also Ibrahim
[00:05:56] Suwaid from Idlib, in addition to Ahed Al-Salibi from Deir Ezzor. Welcome
[00:05:59] to all of you. I will start with Marit Obaid from the capital Damascus.
[00:06:03] Marit, what are the most prominent areas affected
[00:06:07] by the pumping program adjustment that was
[00:06:10] announced?
[00:06:14] Yes, Wassim, in fact, the most affected areas
[00:06:17] by this new program set by the General
[00:06:21] Water Company are the Damascus countryside areas, most of which are
[00:06:25] from Al-Qalamoun areas. In fact, these areas, with
[00:06:29] the beginning of heat waves
[00:06:32] and also the drying up of wells and groundwater
[00:06:35] and the decrease in river water levels, these areas were
[00:06:39] suffering from a drinking water crisis
[00:06:42] and all types of water, as the rationing program was
[00:06:46] actually limited to one day of supply
[00:06:50] مقابل four days of cutoff, and even on the day
[00:06:53] of supply, there are not enough hours for the citizen
[00:06:57] or the residents of Al-Qalamoun to fill
[00:07:01] what they need from water. There is also suffering
[00:07:04] from weak water
[00:07:07] pressure or weak water pumping.
[00:07:10] This problem forces many
[00:07:14] to buy water
[00:07:16] from water sellers, knowing that the price
[00:07:19] of five barrels is estimated at 77,000
[00:07:23] Syrian pounds. Also, there are problems even
[00:07:26] with the decline in the number of water sellers in Al-Qalamoun area. Also,
[00:07:30] this problem is not limited only to the Damascus countryside, but also in
[00:07:34] the new program set by the Syrian Water Company
[00:07:38] is also for
[00:07:42] distributing water to Al-Qalamoun areas,
[00:07:45] which were suffering in the past period from a shortage of
[00:07:49] this water. Perhaps today, the water supply hours to Damascus
[00:07:53] have been organized, which, as defined by
[00:07:56] the Syrian Water Company, are two days of cutoff and one
[00:07:59] day of supply with good pumping power, meaning
[00:08:03] that this water will also be distributed according to the same program
[00:08:07] to the Damascus countryside areas. Yes, Ahed Al-Salibi in Deir Ezzor, what is the reality
[00:08:11] of water availability? Drinking water, especially in the areas,
[00:08:14] towns and neighborhoods located along
[00:08:17] the Euphrates
[00:08:18] River.
[00:08:22] Greetings to you and the viewers. Deir Ezzor is naturally located on
[00:08:25] both banks of the Euphrates River, meaning in the Shamiyah area and the Jazira area. This
[00:08:29] area, despite its location on the banks
[00:08:33] of the Euphrates River, and perhaps the furthest houses are not more than
[00:08:36] 3 km away. This is the worst case, with the exception of some
[00:08:40] villages like Jobab
[00:08:42] and Hreibsheh, which are considered far from the Euphrates
[00:08:46] River. The service of water
[00:08:49] delivery to homes is considered not very difficult.
[00:08:53] However, the region has
[00:08:55] been severely affected during the past
[00:08:58] years, as many water
[00:09:02] transmission networks in
[00:09:05] have been damaged. Furthermore, in rural areas
[00:09:08] specifically, urban expansion has been
[00:09:11] horizontal, not vertical. So, if the water network
[00:09:15] reached a specific point, then due to
[00:09:18] the expansion
[00:09:21] villages and towns, perhaps
[00:09:24] the houses are now twice as far as
[00:09:28] they were before. So, these houses that were built
[00:09:31] after 2011 did not get water,
[00:09:35] except for some villages. We are talking about the Al-Bukamal
[00:09:38] countryside areas specifically, like Al-Susa and Al-Ashafa areas, and Al-Baghou
[00:09:44] are not served by water naturally,
[00:09:46] except for perhaps 30 or 40% of the area's residents,
[00:09:50] and at an average of about two hours
[00:09:53] per week of operation for
[00:09:56] homes. And in fact, these areas
[00:09:59] suffer greatly from water shortage.
[00:10:03] And there are also other areas like
[00:10:07] area in Al-Mayadin countryside,
[00:10:10] as well as inside Al-Mayadin city, in Al-Rahba neighborhood.
[00:10:14] Several
[00:10:17] at all since 2011.
[00:10:20] We went about a week ago or a little more than that to the Water and Sewerage Directorate.
[00:10:24] They said that they are working on fixing the problems in these lines
[00:10:28] specifically inside Al-Mayadin city, but it needs a period of time,
[00:10:31] perhaps a month, from then until now. This was the discussion. Up until now, it is not clear
[00:10:35] if there will be water operation
[00:10:39] during the coming period and its delivery to these houses or
[00:10:42] not. Inside Deir Ezzor city,
[00:10:45] I will return
[00:10:48] to talk more about the neighborhoods inside Deir Ezzor city,
[00:10:51] but allow me to move to Ibrahim Al-Khatib in Aleppo.
[00:10:55] To what extent has there been a decline in the water supply hours
[00:10:58] for water in Aleppo?
[00:11:02] Good evening, Wassim. In fact, since we are in the summer season, it is natural for the water
[00:11:06] supply process to be affected, specifically. Today, we are talking
[00:11:09] about Aleppo city and we are talking about the countryside of Aleppo city.
[00:11:12] The situation, in fact, the water journey towards the city starts
[00:11:16] from Al-Khafsa station, which is 80 km away from the center of Aleppo
[00:11:19] city. Through this station, the water is basically pumped after
[00:11:23] treatment and then reaches the main
[00:11:25] pipes within Aleppo city. After that, the city is supplied with water
[00:11:29] through a specific system established by the General
[00:11:32] Company for the Water Foundation or the General Company for Water in the city and it is scheduled
[00:11:36] with regular hours. However, actually during the summer
[00:11:40] season, the supply process to neighborhoods is primarily affected
[00:11:43] due to a set of factors, some related to the infrastructure,
[00:11:47] some related also to malfunctions,
[00:11:50] company malfunctions, network malfunctions, and there are also problems related
[00:11:54] to the current that affected the past period,
[00:11:57] according to statements by the General Water Company. We are talking
[00:12:00] about the formation of an emergency committee by the Governor of Aleppo about two months
[00:12:04] ago, or about a month ago, to address the water problem
[00:12:08] in the city primarily. During this committee,
[00:12:11] the water situation was addressed, and the General Water
[00:12:14] Foundation and also the Electricity
[00:12:17] Company are primarily involved
[00:12:21] to actually start unifying the system and supplying the networks.
[00:12:25] The water supply stations are primarily without interruption. This is the scene for
[00:12:29] the city. Actually, the days
[00:12:31] of water reaching the city's neighborhoods range between two
[00:12:35] days a week and three days a week according to a specific system
[00:12:38] that the General Drinking Water Company defines and organizes every now and then.
[00:12:42] We are talking about, in fact, repairs that happened during the past
[00:12:46] period, some of them in the state where the old network was actually
[00:12:49] uprooted and this network was renewed after problems that this area suffered
[00:12:53] from. There are also areas in Aleppo city that have been suffering
[00:12:57] for years from not receiving water due to the high altitude,
[00:13:01] specifically Al-Idha'a neighborhood and some areas located in eastern Aleppo. All these
[00:13:05] factors actually affected the water supply, while the situation in the countryside
[00:13:08] also primarily concerns stations, some of which are still
[00:13:12] out of service. The residents there rely on water tankers, as is the case in Aleppo city
[00:13:17] rural areas, the reliance is greater on water tankers,
[00:13:21] which are expensive for the citizen's income.
[00:13:24] There is no pumping of the public water network
[00:13:27] to civilian homes. As for the countryside, it is still
[00:13:31] in specific and very few areas, and this is due to the fact that the wells have not been repaired
[00:13:35] yet. We are talking about the areas from which the residents were displaced during the past period and have recently returned
[00:13:38] to them, and also due to the absence of electricity,
[00:13:42] which means, let me move to Idlib with Ibrahim Suwaid. Welcome
[00:13:46] again, Ibrahim. Describe the water situation that reaches
[00:13:49] homes, drinking water and water used for other
[00:13:53] purposes, especially in the most populated
[00:13:57] areas. Crowded.
[00:13:59] Yes,
[00:14:02] Wassim, in fact, when we talk about the water situation
[00:14:06] in Idlib governorate in general, we must differentiate between two
[00:14:09] main areas. The first area is Idlib city
[00:14:12] and the villages and towns located up to
[00:14:15] the Syrian-Turkish border, and between the destroyed areas
[00:14:19] in both the southern Idlib countryside or the eastern or western Idlib
[00:14:22] countryside areas. In the first area, Idlib city, water
[00:14:26] definitely comes regularly to that area. Some
[00:14:30] complaints recently were that water only comes
[00:14:33] once a week. Of course, for each neighborhood, we are talking about water coming
[00:14:37] daily to Idlib city, but the neighborhoods receive it
[00:14:41] approximately, divided into about seven neighborhoods. Primarily, they receive water
[00:14:44] regularly in Idlib governorate. Some villages and towns
[00:14:48] receive water approximately
[00:14:51] Some areas also have more than
[00:14:54] that, depending on the population concentrations. However, the areas
[00:14:57] that are considered the weakest, Wassim, are in the southern Idlib
[00:15:01] countryside, the destroyed areas, and the western and eastern Idlib countryside. Here we are talking about
[00:15:05] water stations that are destroyed by more than
[00:15:10] the recent period to restore these stations, but the residents rely
[00:15:13] primarily on water tankers whose value ranges
[00:15:17] between 8 dollars
[00:15:21] to 9 dollars to 10 dollars, varying between one area and another.
[00:15:24] And this is really exhausting for the residents because
[00:15:28] most of the water networks are destroyed in the area. But
[00:15:31] there have been promises recently that the water networks will be restored
[00:15:35] to what they were before, especially in Maarat al-Nu'man.
[00:15:39] The foundation stone was laid for the water station in Absida,
[00:15:42] which began pumping water to Maarat al-Nu'man, hoping that there will also be a similar pumping
[00:15:46] operation to other areas in the Idlib countryside. There was also
[00:15:50] a project to operate the wells located in the Jabal al-Zawiya
[00:15:53] area and even Kafr Nabl primarily by UNICEF,
[00:15:57] but this project, although signed months ago,
[00:16:00] has not yet started. And in fact, there are
[00:16:04] demands from the residents to expedite
[00:16:07] the process of restoring water to these areas in general.
[00:16:11] In general, there are difficulties and challenges in some areas,
[00:16:14] while water comes to other areas. But even in the areas where
[00:16:17] it comes, there are some basic challenges, Wassim. Yes, I will return to Damascus
[00:16:21] with Marit Obaid. Marit, what is the extent
[00:16:24] announcement, and what was the water supply rate in the past
[00:16:28] periods? And did the General Corporation
[00:16:31] or the General Company for Water
[00:16:34] and Sewerage put any emergency plans
[00:16:37] to avoid additional problems during the coming period, as we are still
[00:16:41] in very hot
[00:16:42] weather?
[00:16:46] Yes, Wassim, in fact, the General Water Corporation confirms
[00:16:50] that there is no need for concern or fear at this time, and that
[00:16:53] things are under control. However, in fact, despite this, there are
[00:16:58] citizens, especially since water supply hours
[00:17:01] varied, as I mentioned, between rural areas
[00:17:04] and even between one area and another. There are some areas
[00:17:09] the schedule set by the General Water
[00:17:13] Corporation, while other areas received it one day
[00:17:17] for every four days of cutoff. And perhaps this program was
[00:17:20] for distributing water fairly, and this is the best solution
[00:17:23] that the General Water Corporation saw. But there were also
[00:17:27] objections from the residents of areas that used to receive
[00:17:30] more water supply hours, especially
[00:17:34] also that the problem is limited, Wassim, to water shortage
[00:17:38] or to limiting water supply hours,
[00:17:41] but also to weak delivery, especially here we are talking about some
[00:17:44] areas in the city where the buildings are high,
[00:17:48] consisting of ten floors, eleven
[00:17:51] floors, in fact, the weak
[00:17:55] water pressure may not be able to
[00:17:58] reach the high
[00:18:01] houses. This matter may be less in rural areas, as
[00:18:05] the buildings
[00:18:10] apartments and floors, but as I said,
[00:18:13] rural areas already suffer from a severe
[00:18:16] shortage in the hours and days of water pumping to them. Yes, Ahed
[00:18:20] Al-Salibi, I return to you. You had spoken initially
[00:18:23] and we did not complete the idea about the water situation
[00:18:27] in the neighborhoods of Deir Ezzor
[00:18:28] city.
[00:18:32] Yes, I had started my speech by saying that Deir Ezzor
[00:18:35] city, on its borders from the
[00:18:39] transmission station in the Middle East, which is the giant
[00:18:42] Euphrates station. This station
[00:18:45] serves Deir Ezzor city and some villages or areas
[00:18:49] near the city. water is cut off from the city's
[00:18:52] neighborhoods for several reasons, one of which is the damage
[00:18:56] to the internal water network in
[00:18:59] a number of neighborhoods. If we talk about Al-Ardhah neighborhood, which has not
[00:19:03] received drinking water at
[00:19:06] Since then, water has not reached
[00:19:09] civilian homes. The other reason is when
[00:19:12] the electricity is cut off from Deir Ezzor
[00:19:16] governorate, the water stations are greatly affected,
[00:19:20] and all 210 stations stop
[00:19:23] working due to
[00:19:26] the lack of electricity to operate the machines
[00:19:30] or equipment that transfer
[00:19:34] the river to the raw water station, then
[00:19:37] the purified water, then to civilian homes. So, this problem
[00:19:40] still exists, knowing that the Minister of
[00:19:44] Energy, Mr. Mohammed Al-Bashir, during his visit to Deir Ezzor,
[00:19:48] this issue was raised many times regarding
[00:19:51] the connection between water and electricity, and that
[00:19:54] when electricity is cut off, water is greatly affected
[00:19:58] in Deir Ezzor governorate. This problem has been
[00:20:01] ongoing for a long time and needs a solution. The promises are still
[00:20:05] there, but we do not know when the implementation
[00:20:09] of these promises will end in Deir Ezzor governorate
[00:20:12] in general, whether in the city or in its countryside, which, as
[00:20:15] we mentioned, the expansion process also greatly affected many
[00:20:20] people to buy water from
[00:20:24] tankers. Sometimes, one tanker reaches 170,000
[00:20:27] Syrian pounds in some areas of the eastern Deir Ezzor
[00:20:30] countryside. Yes, I return to Idlib with
[00:20:34] Ibrahim Suwaid. Ibrahim, tell us about the situation of
[00:20:37] the displaced people who could not return
[00:20:41] to their original areas, our people there in those
[00:20:44] areas.
[00:20:48] Yes, in fact, a few days ago, there were many
[00:20:52] appeals from the residents of the camps,
[00:20:55] especially today, Wassim, we are talking about more than 630
[00:20:59] camps. Most of the projects that used to serve those
[00:21:02] camps have stopped. I am talking about WASH projects, which include waste
[00:21:06] removal, in addition to providing these camps with drinking
[00:21:09] water. These projects have completely stopped
[00:21:13] for more than a year, and consequently, the residents rely on tankers,
[00:21:16] and here we are talking about long distances. We are talking about,
[00:21:20] in fact, exhausting operations for the residents
[00:21:24] to secure drinking water. In the past period, as a result of these
[00:21:27] appeals, the Directorate of Social Affairs or the Directorate of Social
[00:21:31] Affairs and Labor in Idlib, in cooperation with local
[00:21:34] organizations, launched an initiative
[00:21:37] to distribute drinking water by tankers
[00:21:40] in the camps, approximately one thousand tankers. This campaign
[00:21:44] lasted for about 20
[00:21:48] days and ended a few days ago. This campaign targeted these
[00:21:51] communities and camps, but we are fundamentally talking
[00:21:55] about, Wassim, emergency solutions. As for the
[00:21:59] camps, they certainly suffer greatly from water
[00:22:02] or sanitation problems, and so most
[00:22:05] organizations have started directing their projects towards villages
[00:22:09] and towns or paving the way for the return
[00:22:12] of these camps towards
[00:22:16] and this was one of the most important reasons that led to the cessation
[00:22:20] of support in those areas, which are the camp areas that extend
[00:22:24] from the western Idlib countryside all the way to
[00:22:28] the Syrian-Turkish border near Sarmada, Atmeh, and Qah, all the way to the western Aleppo
[00:22:31] countryside and even areas in northern Aleppo also have
[00:22:34] camps, and therefore, Wassim, in fact, there are problems
[00:22:38] related to food problems and even water problems
[00:22:42] in the camp area, which are very big problems even at this moment.
[00:22:45] Yes, Ibrahim Al-Khatib in Aleppo. You talked a moment ago about
[00:22:49] some repairs in different
[00:22:52] areas. To what extent do these repairs or fixes regarding
[00:22:55] water networks meet the requirements
[00:22:59] for the damaged water network situation from
[00:23:02] previous years due to shelling and other
[00:23:05] factors?
[00:23:08] Wassim, the current repairs are
[00:23:11] only targeting some damaged
[00:23:15] areas. But if we look at the general condition of the water
[00:23:18] network, its condition is dire. The main network
[00:23:21] that connects Al-Khafsa station to Aleppo city, which are the large
[00:23:25] pipes, needs repairs and is constantly breaking down. Even
[00:23:28] within the city, the infrastructure and water networks truly need
[00:23:32] major repairs, and what is actually happening in terms of repairs only
[00:23:35] aims to address emergency situations that arise from
[00:23:39] malfunctions and lead to an immediate cessation of water
[00:23:43] in some cases. You are talking about repairs that occurred in Seif al-Dawla neighborhood and repairs that also occurred in
[00:23:47] Al-Idha'a neighborhood, in addition to Al-Sukari neighborhood. And there were some
[00:23:51] protests that came out from the residents as a result of the water
[00:23:54] crisis that the city witnessed last month, which pushed
[00:23:58] the governor of Aleppo, as I mentioned, to form an emergency committee to address
[00:24:01] the water situation primarily and to start finding solutions
[00:24:05] for the water situation, which worsened last month
[00:24:09] with the cessation of water pumping from a number of the city's neighborhoods primarily.
[00:24:12] We are also talking about repairs required for water networks
[00:24:17] in the areas where residents have returned.
[00:24:20] Up until now, actually, the largest part of the stations are destroyed, and therefore they rely on
[00:24:23] water tankers directly. We are talking about the countryside here
[00:24:26] and also about the city, and therefore the network is dilapidated.
[00:24:30] Around 20 or 30 years without any repairs to the infrastructure
[00:24:33] of the water network directly affected the water supply to
[00:24:37] residents in Aleppo city, who are suffering not only during the summer but
[00:24:40] also during the winter. Thank you to Syria TV's network of correspondents
[00:24:44] from Aleppo, Ibrahim Al-Khatib, and from Damascus, Maria Obaid, in addition
[00:24:48] to Ibrahim Suwaid from Idlib and Ahed Salibi from Deir Ezzor. Thank
[00:24:52] you all for all these clarifications and for standing under
[00:24:55] the hot sun. Thank you very much. After 14 years of
[00:25:10] Department in Al-Tabqa city, rural Raqqa, has resumed
[00:25:13] receiving citizens and providing
[00:25:16] its services, in a step
[00:25:18] to facilitate the completion of official
[00:25:22] transactions and reduce
[00:25:26] residents, after they were previously
[00:25:29] forced to refer to its departments in other
[00:25:31] cities.
[00:25:35] After years of interruption, the Civil Status Department in Al-Tabqa
[00:25:38] city, rural Raqqa, has resumed receiving citizens and providing
[00:25:42] its services, in a step aimed at facilitating
[00:25:46] the completion of transactions and reducing time and effort for residents.
[00:25:52] Today, the Civil Status Center is being opened after an interruption
[00:25:56] that lasted 14 years from all services
[00:25:59] due to the previous circumstances.
[00:26:03] Currently, birth certificates
[00:26:06] and family statements are being issued, and citizens'
[00:26:09] affairs are being facilitated so that the pressure on them
[00:26:12] in terms of material
[00:26:14] and moral aspects is reduced.
[00:26:17] The opening of the Civil Status Department alleviates
[00:26:20] the suffering of residents who for years were forced
[00:26:23] to refer to centers in other governorates
[00:26:26] to obtain official documents, which imposed
[00:26:29] financial and logistical burdens on them.
[00:26:32] Additional. It eased our suffering.
[00:26:36] We, the people of Al-Tabqa city, Dibseh, Afran, Al-Mansoura, we used to suffer and go
[00:26:40] to Raqqa for a birth certificate or a statement or something.
[00:26:43] Now it's in Al-Tabqa, so it eased our suffering and the citizens'
[00:26:47] cost and saved us time and effort.
[00:26:50] We used to go to Raqqa, which is a distance
[00:26:53] of 50 km. Children, births,
[00:26:56] marriage of Al-Hussein. My father passed away three
[00:26:59] years ago. Today, I feel relieved. I want to pay him
[00:27:02] here. It's next to my house. It's five minutes away from my house.
[00:27:06] Things became smooth, and I hope it will be comfortable for the entire
[00:27:09] community. Today, the city's population is approximately 300,000 to
[00:27:13] 400,000, all of whom used to go to Raqqa for a transaction,
[00:27:17] for a birth certificate.
[00:27:20] The return of civil status services to Al-Tabqa is
[00:27:23] part of the process of reactivating service institutions in the city,
[00:27:27] amidst hopes that government services will expand
[00:27:30] in the coming period to meet the
[00:27:33] needs of residents and enhance access to basic
[00:27:36] services.
[00:27:46] Joining me from Raqqa is the head of the Civil Status Center in Al-Thawra
[00:27:49] city, Khalil Al-Hamada. Welcome,
[00:27:52] Mr. Khalil. What is
[00:27:56] the capacity of this center daily for visitors?
[00:27:59] First, peace be upon you.
[00:28:03] Thank you, professor.
[00:28:06] Approximately, the percentage
[00:28:08] of transactions
[00:28:10] that are
[00:28:15] completed is approximately between 300 to
[00:28:19] 400 transactions.
[00:28:21] And in the near future, God willing, the readiness will be increased
[00:28:25] in terms of stabilization.
[00:28:29] حيث تثبيت.
[00:28:33] registering marriages and registering
[00:28:36] internal births, which are currently
[00:28:39] not being registered, only external ones. So, the most prominent services
[00:28:43] currently offered by the center.
[00:28:45] And I want to ask about its comprehensiveness for all
[00:28:49] civil status transactions. You mentioned a shortage in some
[00:28:52] transactions.
[00:28:56] new births or
[00:29:00] marriage events are not being registered,
[00:29:03] due to the lack of connection with the Directorate
[00:29:07] of Health and the court in the city
[00:29:11] of Tabqa. But in the coming
[00:29:13] days, God willing, communication will be established
[00:29:16] and communication channels will be created between us
[00:29:19] and them. So, has the center been electronically linked
[00:29:23] to the central registry to ensure the speed of completing
[00:29:26] transactions? Certainly, sir. It has been
[00:29:30] the central registry in Damascus
[00:29:34] and with all Syrian governorates, where
[00:29:39] the coming period, God willing, there will be one trust for all
[00:29:42] of Syria for registering data
[00:29:46] for other governorates, and this was not available
[00:29:49] previously.
[00:29:52] And extracting real estate data and
[00:29:55] exclusive data for Arkh. This was also a major
[00:29:59] problem facing our citizens.
[00:30:02] They need to go to other governorates to extract it.
[00:30:05] So, how much
[00:30:09] the burden on families in terms of time and effort,
[00:30:12] in addition to these complex details previously
[00:30:15] in extracting
[00:30:18] obvious any citizen
[00:30:22] center?
[00:30:25] Sir, the time required was
[00:30:28] for any citizen to go to any nearby
[00:30:33] governorate, including financial and moral costs,
[00:30:37] and effort costs. But
[00:30:39] now, thank God, and thanks to the devices and the
[00:30:43] professional team,
[00:30:47] take more than a few minutes. So, what
[00:30:50] are the most prominent difficulties you faced in establishing
[00:30:55] new center? Thank God,
[00:30:59] no.