Original Broadcaster Captioning (Enhanced). Treat it as a searchable index of what was broadcast, not a quotation record.
00:00:23CANADA AND THE UNITED STATES. TIME IS RUNNING OUT.
00:00:26TIME IS RUNNING OUT. IF CANADA HOPES TO AVOID IF CANADA HOPES TO AVOID PUNISHING NEW U.S. TARIFFS THAT
00:00:30PUNISHING NEW U.S. TARIFFS THAT COULD SEE MORE THAN $20 BILLION COULD SEE MORE THAN $20 BILLION WORTH OF CANADIAN GOODS SLAPPED
00:00:33WORTH OF CANADIAN GOODS SLAPPED WITH A 50% LEVY.
00:00:36WITH A 50% LEVY. DOMINIC LeBLANC, THE MINISTER DOMINIC LeBLANC, THE MINISTER RESPONSIBLE FOR THE FILE AND
00:00:39RESPONSIBLE FOR THE FILE AND CANADA'S CHIEF NEGOTIATOR JANICE CANADA'S CHIEF NEGOTIATOR JANICE CHARETTE REMAIN IN WASHINGTON.
00:00:43CHARETTE REMAIN IN WASHINGTON. THEY'RE BRIEFING BOTH PROVINCIAL THEY'RE BRIEFING BOTH PROVINCIAL AND TERRITORIAL MINISTERS AND
00:00:47AND TERRITORIAL MINISTERS AND THE PRIME MINISTER'S ADVISORY
00:00:51THE PRIME MINISTER'S ADVISORY COMMITTEE. COMMITTEE. JAMIESON GREER IS CLEAR THAT
00:00:55JAMIESON GREER IS CLEAR THAT THIS IS ALL ABOUT THE
00:00:56THIS IS ALL ABOUT THE PRESIDENT'S PRIORITIES.
00:01:01PRESIDENT'S PRIORITIES. >> AT THE END OF THE DAY, >> AT THE END OF THE DAY, PRESIDENT TRUMP AND THE UNITED PRESIDENT TRUMP AND THE UNITED STATES WILL DO WHAT IS BEST FOR
00:01:05STATES WILL DO WHAT IS BEST FOR AMERICA. AMERICA. IF THERE IS A WAY TO BRING IF THERE IS A WAY TO BRING CANADA ALONG WITH THAT, WE'RE
00:01:09CANADA ALONG WITH THAT, WE'RE HAPPY TO DO THAT BUT WE'RE HAPPY TO DO THAT BUT WE'RE MOSTLY FOCUSED FIRST AND
00:01:12MOSTLY FOCUSED FIRST AND FOREMOST ON MAKING SURE THAT FOREMOST ON MAKING SURE THAT PRESIDENT TRUMP'S TRADE POLICY
00:01:14PRESIDENT TRUMP'S TRADE POLICY IS EXECUTED. IS EXECUTED. >> Karina: THE NEW U.S. IMPOSED
00:01:17>> Karina: THE NEW U.S. IMPOSED TARIFFS ARE SET TO KICK IN ON TARIFFS ARE SET TO KICK IN ON WEDNESDAY IF NO NEW TRADE DEAL
00:01:20WEDNESDAY IF NO NEW TRADE DEAL IS REACHED. IS REACHED. THE CBC'S OLIVIA STEFANOVICH
00:01:23THE CBC'S OLIVIA STEFANOVICH BRINGS US THE LATEST FROM
00:01:26BRINGS US THE LATEST FROM OTTAWA. OTTAWA. >> Olivia: WELL KARINA, JAMIESON
00:01:30>> Olivia: WELL KARINA, JAMIESON GREER SAYS THERE ARE A FEW GREER SAYS THERE ARE A FEW ISSUES HERE WITH CANADA.
00:01:33ISSUES HERE WITH CANADA. HE SAYS THE U.S. HAS A LOT OF HE SAYS THE U.S. HAS A LOT OF CONCERNS AND IF CANADA WANTS TO
00:01:36CONCERNS AND IF CANADA WANTS TO REACH A RESOLUTION AND GET A NEW REACH A RESOLUTION AND GET A NEW TRADE DEAL WITH THE U.S., THEN
00:01:39TRADE DEAL WITH THE U.S., THEN IT HAS TO ADDRESS ALL OF THESE
00:01:41IT HAS TO ADDRESS ALL OF THESE AMERICAN ISSUES THAT THE U.S. AMERICAN ISSUES THAT THE U.S. HAS WITH CANADA.
00:01:45HAS WITH CANADA. WE KNOW FROM SOURCES THAT OVER WE KNOW FROM SOURCES THAT OVER THE LAST FEW WEEKS, BOTH SIDES
00:01:48THE LAST FEW WEEKS, BOTH SIDES HAVE BEEN EXCHANGING PROPOSALS HAVE BEEN EXCHANGING PROPOSALS TO TRY TO GET TO AN AGREEMENT
00:01:52TO TRY TO GET TO AN AGREEMENT BEFORE NEW TARIFFS ARE BEFORE NEW TARIFFS ARE IMPLEMENTED NEXT WEEK.
00:01:55IMPLEMENTED NEXT WEEK. RECENTLY WE HEARD THAT THE RECENTLY WE HEARD THAT THE CANADIANS REJECTED AN AMERICAN
00:01:59CANADIANS REJECTED AN AMERICAN PROPOSAL BECAUSE IT DIDN'T GO PROPOSAL BECAUSE IT DIDN'T GO FAR ENOUGH TO ADDRESS SECTORIAL
00:02:02FAR ENOUGH TO ADDRESS SECTORIAL TARIFFS, THOSE TARIFFS THAT ARE
00:02:04TARIFFS, THOSE TARIFFS THAT ARE IN PLACE AGAINST CANADIAN AUTOS,
00:02:06IN PLACE AGAINST CANADIAN AUTOS, STEEL, ALUMINUM, AND FORESTRY
00:02:10STEEL, ALUMINUM, AND FORESTRY PRODUCTS. PRODUCTS. THAT REMAINS A STICKING POINTS. THAT REMAINS A STICKING POINTS. WITH THE NEW TARIFFS SET TO TAKE
00:02:14WITH THE NEW TARIFFS SET TO TAKE EFFECT NEXT WEEK, A 50% LEVY
00:02:17EFFECT NEXT WEEK, A 50% LEVY AGAINST HUNDREDS OF CANADIAN AGAINST HUNDREDS OF CANADIAN IMPORTS, GREER WAS ASKED WHAT
00:02:21IMPORTS, GREER WAS ASKED WHAT THE U.S. WOULD DO IF CANADA THE U.S. WOULD DO IF CANADA DECIDES TO RETALIATE. DECIDES TO RETALIATE. HERE'S MORE FROM GREER.
00:02:25HERE'S MORE FROM GREER. >> THIS IS NOT A TRADE WAR. >> THIS IS NOT A TRADE WAR. WE HAVE DOMESTIC SUPPLY CHAINS
00:02:28WE HAVE DOMESTIC SUPPLY CHAINS WE'RE TRYING TO PROTECT AND WE'RE TRYING TO PROTECT AND SUPPORT. SUPPORT. THAT'S WHAT WE'RE TRYING TO DO.
00:02:31THAT'S WHAT WE'RE TRYING TO DO. IT'S NOT CANADA-SPECIFIC, WE'RE IT'S NOT CANADA-SPECIFIC, WE'RE DOING THIS GLOBALLY.
00:02:34DOING THIS GLOBALLY. IF A COUNTRY RETALIATES AGAINST
00:02:36IF A COUNTRY RETALIATES AGAINST US, WE'RE NOT GOING TO TOLERATE US, WE'RE NOT GOING TO TOLERATE THAT, WE'RE GOING TO TAKE
00:02:40THAT, WE'RE GOING TO TAKE ACTION. ACTION. THE CANADIANS, THEY WANT TO HAVE THE CANADIANS, THEY WANT TO HAVE A MORE CONCILIATORY APPROACH,
00:02:44A MORE CONCILIATORY APPROACH, BUT WE'LL SEE. BUT WE'LL SEE. >> Olivia: SO GREER IS SAYING
00:02:47>> Olivia: SO GREER IS SAYING THE U.S. WON'T RETALIATE ANYMORE THE U.S. WON'T RETALIATE ANYMORE RETALIATION FROM CANADA.
00:02:51RETALIATION FROM CANADA. GREER ALSO ADDING THAT THE GREER ALSO ADDING THAT THE REASON WHY THESE NEW TARIFFS
00:02:54REASON WHY THESE NEW TARIFFS WOULD TAKE EFFECT NEXT WEEK, THE WOULD TAKE EFFECT NEXT WEEK, THE 50% LEVY AGAINST HUNDREDS OF
00:02:5750% LEVY AGAINST HUNDREDS OF CANADIAN GOODS IS BECAUSE CANADA CANADIAN GOODS IS BECAUSE CANADA RETALIATED AGAINST THE U.S. IN
00:03:00RETALIATED AGAINST THE U.S. IN THE FIRST PLACE, BEING ONE OF THE FIRST PLACE, BEING ONE OF TWO COUNTRIES THAT DID SO TWO COUNTRIES THAT DID SO INCLUDING CHINA.
00:03:04INCLUDING CHINA. GREER ALSO PINNING THE TWO SIDES GREER ALSO PINNING THE TWO SIDES AS BEING QUITE FAR APART.
00:03:07AS BEING QUITE FAR APART. FRANK McKENNA IS A FORMER FRANK McKENNA IS A FORMER CANADIAN AMBASSADOR TO THE U.S.
00:03:11CANADIAN AMBASSADOR TO THE U.S. HERE'S HIS TAKE ON GREER'S HERE'S HIS TAKE ON GREER'S COMMENTS.
00:03:15COMMENTS. >> HE IS JUST EXAGGERATING >> HE IS JUST EXAGGERATING ENORMOUSLY TO STRENGTHEN HIS
00:03:17ENORMOUSLY TO STRENGTHEN HIS HAND IN THE NEGOTIATIONS.
00:03:19HAND IN THE NEGOTIATIONS. IN ACTUAL FACT, WE HAVE AN
00:03:22IN ACTUAL FACT, WE HAVE AN AGREEMENT THAT STARTED WITH AGREEMENT THAT STARTED WITH NAFTA, CUSMA, WHATEVER YOU CALL
00:03:26NAFTA, CUSMA, WHATEVER YOU CALL IT, ONE THAT THE PRESIDENT IT, ONE THAT THE PRESIDENT NEGOTIATED IN THIS LAST TERM,
00:03:29NEGOTIATED IN THIS LAST TERM, WHICH HE SAID WAS THE BEST DEAL
00:03:30WHICH HE SAID WAS THE BEST DEAL IN THE HISTORY OF OUR PLANET.
00:03:34IN THE HISTORY OF OUR PLANET. WHERE WE'RE FAR APART IS THE WHERE WE'RE FAR APART IS THE UNILATERAL TARIFFS THAT THE
00:03:37UNILATERAL TARIFFS THAT THE UNITED STATES HAS IMPOSED ON
00:03:39UNITED STATES HAS IMPOSED ON STEEL, ALUMINUM, AND AUTOS, AND
00:03:42STEEL, ALUMINUM, AND AUTOS, AND FOREST PRODUCTS TO PROTECT
00:03:45FOREST PRODUCTS TO PROTECT INTERESTS, WHICH ARE CLOSE TO INTERESTS, WHICH ARE CLOSE TO THE PRESIDENT OF THE UNITED
00:03:48THE PRESIDENT OF THE UNITED STATES QUITE FRANKLY. STATES QUITE FRANKLY. >> Olivia: NOW FOLLOWING HIS
00:03:51>> Olivia: NOW FOLLOWING HIS FOURTH MEETING IN THE PAST THREE FOURTH MEETING IN THE PAST THREE WEEKS WITH THE MINISTER
00:03:54WEEKS WITH THE MINISTER RESPONSIBLE FOR CANADA-U.S. RESPONSIBLE FOR CANADA-U.S. TRADE DOMINIC LeBLANC AND THE
00:03:57TRADE DOMINIC LeBLANC AND THE CHIEF NEGOTIATOR JANICE
00:04:00CHIEF NEGOTIATOR JANICE CHARETTE, GREER TOLD CBC NEWS CHARETTE, GREER TOLD CBC NEWS THAT BOTH SIDES ARE PREPARING
00:04:03THAT BOTH SIDES ARE PREPARING OPTIONS TO BE PRESENTED TO U.S. OPTIONS TO BE PRESENTED TO U.S. PRESIDENT DONALD TRUMP AND PRIME
00:04:07PRESIDENT DONALD TRUMP AND PRIME MINISTER MARK CARNEY. MINISTER MARK CARNEY. CARNEY IS IN ITALY THIS WEEK ON
00:04:09CARNEY IS IN ITALY THIS WEEK ON A PERSONAL COMMITMENT ACCORDING A PERSONAL COMMITMENT ACCORDING TO THE PRIME MINISTER'S OFFICE,
00:04:13TO THE PRIME MINISTER'S OFFICE, ON VACATION UNTIL NEXT MONDAY IN
00:04:15ON VACATION UNTIL NEXT MONDAY IN WHICH HE WILL RETURN TO A FULL WHICH HE WILL RETURN TO A FULL SCHEDULE.
00:04:18SCHEDULE. CARNEY DID SAY BEFORE HE TOOK A CARNEY DID SAY BEFORE HE TOOK A REDUCED SCHEDULE THAT CANADA IS
00:04:21REDUCED SCHEDULE THAT CANADA IS POTENTIALLY LOOKING AT POTENTIALLY LOOKING AT RETALIATION AND HE SAYS THAT ALL
00:04:24RETALIATION AND HE SAYS THAT ALL OPTIONS ARE ON THE TABLE SHOULD OPTIONS ARE ON THE TABLE SHOULD THOSE NEW TARIFFS TAKE EFFECT IN
00:04:28THOSE NEW TARIFFS TAKE EFFECT IN JUST A FEW DAYS FROM NOW.
00:04:31JUST A FEW DAYS FROM NOW. >> Karina: NOW WE KNOW THAT HE >> Karina: NOW WE KNOW THAT HE BRIEFED THE PROVINCES AND BRIEFED THE PROVINCES AND TERRITORIES.
00:04:35TERRITORIES. WHAT ARE THEY SAYING? WHAT ARE THEY SAYING? >> Olivia: WELL, WE'RE HEARING
00:04:38>> Olivia: WELL, WE'RE HEARING FROM B.C. PREMIER DAVID EBY ON FROM B.C. PREMIER DAVID EBY ON HOW THESE TRADE NEGOTIATIONS ARE HOW THESE TRADE NEGOTIATIONS ARE GOING.
00:04:42GOING. HE REMAINS VERY CONCERNED ABOUT HE REMAINS VERY CONCERNED ABOUT THE TARIFFS THAT REMAIN IN PLACE
00:04:45THE TARIFFS THAT REMAIN IN PLACE BY THE U.S. AGAINST SOFTWOOD BY THE U.S. AGAINST SOFTWOOD LUMBER.
00:04:49LUMBER. HE DOESN'T THINK THAT CANADA HE DOESN'T THINK THAT CANADA SHOULD REALLY RUSH INTO A DEAL
00:04:53SHOULD REALLY RUSH INTO A DEAL WITH THE U.S. IF THESE TARIFFS
00:04:55WITH THE U.S. IF THESE TARIFFS REMAIN AS THEY ARE RIGHT NOW. REMAIN AS THEY ARE RIGHT NOW. WE'RE HEARING SIMILAR THINGS
00:04:58WE'RE HEARING SIMILAR THINGS FROM OTHER PROVINCES THAT CANADA FROM OTHER PROVINCES THAT CANADA SHOULD REALLY TRY TO HOLD THE
00:05:01SHOULD REALLY TRY TO HOLD THE LINE AS LONG AS POSSIBLE AND NOT LINE AS LONG AS POSSIBLE AND NOT MAKE FURTHER CONCESSIONS TO THE MAKE FURTHER CONCESSIONS TO THE U.S.
00:05:05U.S. HERE'S MORE FROM EBY.
00:05:07HERE'S MORE FROM EBY. >> WE FACE HIGHER TARIFFS THAN
00:05:10>> WE FACE HIGHER TARIFFS THAN RUSSIA. RUSSIA. THE U.S., FOR SOME INEXPLICABLE
00:05:14THE U.S., FOR SOME INEXPLICABLE REASON IS PUTTING FOREST
00:05:16REASON IS PUTTING FOREST FAMILIES OUT OF WORK HERE IN
00:05:18FAMILIES OUT OF WORK HERE IN ORDER TO PRIORITIZE LUMBER
00:05:22ORDER TO PRIORITIZE LUMBER IMPORT FROM EUROPE AND RUSSIA. IMPORT FROM EUROPE AND RUSSIA. THAT ISSUE NEEDS TO BE THAT ISSUE NEEDS TO BE ADDRESSED.
00:05:26ADDRESSED. THE SOFTWOOD LUMBER SECTOR IS THE SOFTWOOD LUMBER SECTOR IS BIGGER THAN AUTO PARTS AND STEEL
00:05:30BIGGER THAN AUTO PARTS AND STEEL COMBINED IN TERMS OF THE COMBINED IN TERMS OF THE CANADIAN ECONOMY AND IT NEEDS TO
00:05:33CANADIAN ECONOMY AND IT NEEDS TO BE FRONT AND CENTRE AT THE BE FRONT AND CENTRE AT THE TABLE.
00:05:36TABLE. >> Olivia: NOW ALL THE >> Olivia: NOW ALL THE TERRITORIES IN MOST PROVINCES
00:05:39TERRITORIES IN MOST PROVINCES EXCEPT FOR ALBERTA AND
00:05:41EXCEPT FOR ALBERTA AND SASKATCHEWAN HAVE A BAN IN PLACE
00:05:44SASKATCHEWAN HAVE A BAN IN PLACE AGAINST AMERICAN ALCOHOL. AGAINST AMERICAN ALCOHOL. THEY REMOVED IT FROM THEIR STORE
00:05:47THEY REMOVED IT FROM THEIR STORE SHELVES BECAUSE OF U.S. TARIFFS.
00:05:49SHELVES BECAUSE OF U.S. TARIFFS. ONTARIO SAYS THEY'RE NOT WILLING ONTARIO SAYS THEY'RE NOT WILLING TO GIVE UP THE LEVERAGE UNLESS
00:05:53TO GIVE UP THE LEVERAGE UNLESS THERE IS A FAIR AGREEMENT WITH THERE IS A FAIR AGREEMENT WITH THE U.S. THE U.S. HERE'S MORE FROM THE PROVINCE'S
00:05:57HERE'S MORE FROM THE PROVINCE'S FINANCE MINISTER. FINANCE MINISTER. >> WELL CLEARLY, I THINK THE
00:05:59>> WELL CLEARLY, I THINK THE BEST DEAL WOULD BE NO TARIFFS. BEST DEAL WOULD BE NO TARIFFS. NO TARIFFS ON STEEL, NO TARIFFS
00:06:02NO TARIFFS ON STEEL, NO TARIFFS ON LUMBER, NO TARIFFS ON AUTO. ON LUMBER, NO TARIFFS ON AUTO. WE LIVE IN THE REAL WORLD.
00:06:05WE LIVE IN THE REAL WORLD. THEY MADE IT CLEAR THAT THERE IS
00:06:08THEY MADE IT CLEAR THAT THERE IS GOING TO BE SOME LEVEL OF GOING TO BE SOME LEVEL OF TARIFF.
00:06:11TARIFF. I WILL LEAVE IT UP TO THE I WILL LEAVE IT UP TO THE NEGOTIATORS TO NEGOTIATE THE
00:06:14NEGOTIATORS TO NEGOTIATE THE BEST DEAL AND WE'LL CROSS THAT BEST DEAL AND WE'LL CROSS THAT BRIDGE WHEN WE SEE IT.
00:06:17BRIDGE WHEN WE SEE IT. >> Karina: SOURCES TELL CBC NEWS
00:06:19>> Karina: SOURCES TELL CBC NEWS THAT IF THE NEW TARIFFS COME
00:06:23THAT IF THE NEW TARIFFS COME INTO PLACE NEXT WEEK, THAT WILL INTO PLACE NEXT WEEK, THAT WILL LIKELY BE THE END OF LIKELY BE THE END OF NEGOTIATIONS WITH THE U.S.
00:06:29NEWS STOREY WE ARE FOLLOWING OUT OF NEW YORK TODAY. OUT OF NEW YORK TODAY. LUIGI MANGIONE HAS PLEADED
00:06:32LUIGI MANGIONE HAS PLEADED GUILTY TO FEDERAL STALKING GUILTY TO FEDERAL STALKING CHARGES IN THE SHOOTING
00:06:35CHARGES IN THE SHOOTING DEATH OF UNITED HEALTHCARE
00:06:37DEATH OF UNITED HEALTHCARE CEO BRIAN THOMPSON IN 2024.
00:06:40CEO BRIAN THOMPSON IN 2024. MANGIONE SAID IN COURT, MANGIONE SAID IN COURT, QUOTE, I SHOT Mr. THOMPSON
00:06:44QUOTE, I SHOT Mr. THOMPSON AND HE DIED, END QUOTE. AND HE DIED, END QUOTE. HE'LL BE SENTENCED ON
00:06:48HE'LL BE SENTENCED ON DECEMBER 18th. DECEMBER 18th. THE CBC'S KRIS REYES JOINS THE CBC'S KRIS REYES JOINS US LIVE FROM NEW YORK.
00:06:52US LIVE FROM NEW YORK. KRIS, TAKE US THROUGH WHAT KRIS, TAKE US THROUGH WHAT HAPPENED IN COURT EARLIER.
00:06:55HAPPENED IN COURT EARLIER. >> Kris: YEAH, A LOT >> Kris: YEAH, A LOT HAPPENED IN COURT THIS HAPPENED IN COURT THIS MORNING, KARINA.
00:06:59MORNING, KARINA. IN FACT, I THINK WE LEARNED IN FACT, I THINK WE LEARNED MORE, CASE JUST IN THE LAST
00:07:02MORE, CASE JUST IN THE LAST TWO HOURS THAN WE HAVE IN TWO HOURS THAN WE HAVE IN THE LAST 20 MONTHS SINCE THE
00:07:05THE LAST 20 MONTHS SINCE THE SHOOTING HAPPENED BACK IN SHOOTING HAPPENED BACK IN DECEMBER OF 2024.
00:07:08DECEMBER OF 2024. SO LUIGI MANGIONE DIDN'T
00:07:10SO LUIGI MANGIONE DIDN'T JUST PLEAD GUILTY. JUST PLEAD GUILTY. HE EXPLAINED WHY HE KILL
00:07:14HE EXPLAINED WHY HE KILL FORMER UNITED HEALTHCARE CEO FORMER UNITED HEALTHCARE CEO BRIAN THOMPSON.
00:07:17BRIAN THOMPSON. HE WAS SWORN IN. HE WAS SWORN IN. THE JUDGE WAS ASKED IF HE
00:07:20THE JUDGE WAS ASKED IF HE WAS IN SOUND MIND. WAS IN SOUND MIND. MANGIONE RESPONDED YES.
00:07:22MANGIONE RESPONDED YES. AND THEN HE IS HE HE WAS AND THEN HE IS HE HE WAS PLEADING GUILTY TO TWO
00:07:26PLEADING GUILTY TO TWO FEDERAL CHARGES OF STALKING. FEDERAL CHARGES OF STALKING. HE THEN WENT ON TO SAY, AS
00:07:28HE THEN WENT ON TO SAY, AS YOU READ THERE, I SHOT Mr. YOU READ THERE, I SHOT Mr. THOMPSON IN MANHATTAN.
00:07:31THOMPSON IN MANHATTAN. AND THEN HE ADDED, I AND THEN HE ADDED, I UNDERSTOOD THAT MY ACTIONS
00:07:35UNDERSTOOD THAT MY ACTIONS WOULD PLACE HIM IN FEAR OF
00:07:37WOULD PLACE HIM IN FEAR OF DEATH OR BODILY INJURY.
00:07:40DEATH OR BODILY INJURY. I KNEW WHAT I WAS DOING WAS I KNEW WHAT I WAS DOING WAS ILLEGAL.
00:07:43ILLEGAL. AND THEN MANGIONE SAID HE AND THEN MANGIONE SAID HE PRINTED A GUN WITH A 3DID
00:07:46PRINTED A GUN WITH A 3DID PRINTER AND PUT A SILENCER PRINTER AND PUT A SILENCER ON IT -- 3D.
00:07:50ON IT -- 3D. SO THAT HEADS NEW LIGHT ON SO THAT HEADS NEW LIGHT ON THAT IMAGE THAT FIRST
00:07:53THAT IMAGE THAT FIRST CIRCULATED, KARINA, MOMENTS CIRCULATED, KARINA, MOMENTS AFTER THIS SHOOTING.
00:07:56AFTER THIS SHOOTING. SO CTV FOOTAGE OF A HOODED SO CTV FOOTAGE OF A HOODED MAN SHOOTING THOMPSON,
00:07:59MAN SHOOTING THOMPSON, HOLDING THAT GUN A WE KNOW HOLDING THAT GUN A WE KNOW NOW WAS 3D PRINTED BY
00:08:03NOW WAS 3D PRINTED BY MANGIONE. MANGIONE. MANGIONE ALSO WENT ON TO
00:08:06MANGIONE ALSO WENT ON TO EXPLAIN THAT HE EXTENSIVE EXPLAIN THAT HE EXTENSIVE RESEARCH TO TRY TO FIND OUT
00:08:09RESEARCH TO TRY TO FIND OUT INFORMATION ABOUT THAT UN INFORMATION ABOUT THAT UN UNITED HEALTHCARE LEADER'S
00:08:13UNITED HEALTHCARE LEADER'S CONFERENCE HERE IN MIDTOWN CONFERENCE HERE IN MIDTOWN MANHATTAN WHERE BRIAN
00:08:16MANHATTAN WHERE BRIAN THOMPSON WAS ATTENDING ON THOMPSON WAS ATTENDING ON THAT MORNING OF DECEMBER OF
00:08:19THAT MORNING OF DECEMBER OF 2024. 2024. MANGIONE SAID THAT HE POSED
00:08:22MANGIONE SAID THAT HE POSED AS AN INVESTOR MANAGING AS AN INVESTOR MANAGING BILLIONS, AND GOT AN
00:08:25BILLIONS, AND GOT AN IMMEDIATE RESPONSE FROM THE IMMEDIATE RESPONSE FROM THE COMPANY. COMPANY. MANGIONE ALSO EXPLAINED THAT
00:08:29MANGIONE ALSO EXPLAINED THAT HE THIS AFTER ENDURING YEARS
00:08:31HE THIS AFTER ENDURING YEARS OF SEVERE PAIN FROM AN OF SEVERE PAIN FROM AN INJURED BACK AND NAVIGATING
00:08:35INJURED BACK AND NAVIGATING THE INSURANCE SYSTEM. THE INSURANCE SYSTEM. SO THAT'S IMPORTANT TO NOTE
00:08:38SO THAT'S IMPORTANT TO NOTE BECAUSE IT'S INTERESTING BECAUSE IT'S INTERESTING THAT MANGIONE WOULD CONFIRM
00:08:41THAT MANGIONE WOULD CONFIRM THIS IN HIS OWN WORDS, GIVEN
00:08:43THIS IN HIS OWN WORDS, GIVEN THAT WHY OF CRIME HAS BEEN THAT WHY OF CRIME HAS BEEN MOSTLY THEORY PIECEED
00:08:47MOSTLY THEORY PIECEED TOGETHER BY SOME OF THE TOGETHER BY SOME OF THE PUBLICLY AVAILABLE EVIDENCE
00:08:50PUBLICLY AVAILABLE EVIDENCE -- PIECED. -- PIECED. LIKE IF YOU REMEMBER, KA
00:08:53LIKE IF YOU REMEMBER, KA KARINA, THE BULLET CASINGS KARINA, THE BULLET CASINGS HAD ENGRAVED ON IT "DENY,
00:08:56HAD ENGRAVED ON IT "DENY, DELAY, DEPOSE." DELAY, DEPOSE." REFERRING TO THE TACTICS
00:09:00REFERRING TO THE TACTICS THAT CRITICS OFTEN ASSOCIATE
00:09:02THAT CRITICS OFTEN ASSOCIATE WITH HEALTH INSURANCE WITH HEALTH INSURANCE COMPANIES DEAL WITH CLAIMS
00:09:06COMPANIES DEAL WITH CLAIMS AND COVERAGE. AND COVERAGE. SO IT'S REALLY THAT ANGER SO IT'S REALLY THAT ANGER THAT HAS RESONATED WITH A
00:09:09THAT HAS RESONATED WITH A LOT OF, PEOPLE IN THIS LOT OF, PEOPLE IN THIS COUNTRY AND TURNED MANGIONE
00:09:12COUNTRY AND TURNED MANGIONE INTO A CULT PERSONALITY. INTO A CULT PERSONALITY. SOME CALLING HIM PATRON
00:09:16SOME CALLING HIM PATRON SAINT OF HEALTH-CARE ACCESS. SAINT OF HEALTH-CARE ACCESS. WELL, PROSECUTORS HAD A LOT
00:09:20WELL, PROSECUTORS HAD A LOT TO SAY ABOUT THIS OUTSIDE OF TO SAY ABOUT THIS OUTSIDE OF THE COURTHOUSE.
00:09:23THE COURTHOUSE. SAID SOME VERY STRONG WORDS. SAID SOME VERY STRONG WORDS. HAVE A HISSEN TO WHAT THEY
00:09:26HAVE A HISSEN TO WHAT THEY SAID -- LISTEN TO WHAT THEY SAID -- LISTEN TO WHAT THEY SAID.
00:09:29SAID. >> THERE CAN BE NO CELEBRITY >> THERE CAN BE NO CELEBRITY IN ASSASSINATION.
00:09:31IN ASSASSINATION. ANY PERSON WHO CELEBRATES,
00:09:34ANY PERSON WHO CELEBRATES, ENCOURAGES, OR EXCUSES ENCOURAGES, OR EXCUSES ACTIONS LIKE THESE IS
00:09:37ACTIONS LIKE THESE IS FUNDAMENTALLY WRONG. FUNDAMENTALLY WRONG. >> VIOLENCE IS NOT A CAUSE.
00:09:41>> VIOLENCE IS NOT A CAUSE. MURDER IS NOT A MESSAGE, AND
00:09:44MURDER IS NOT A MESSAGE, AND A KILLER IS CERTAINLY NOT A
00:09:47A KILLER IS CERTAINLY NOT A HERO.
00:09:50HERO. >> Kris: KARINA, PROSECUTORS >> Kris: KARINA, PROSECUTORS HAVE ALSO MADE CLEAR THEY
00:09:54HAVE ALSO MADE CLEAR THEY HAVE NOT ENTERED INTO A KIND HAVE NOT ENTERED INTO A KIND OF PLEA BARGAIN WITH THE
00:09:57OF PLEA BARGAIN WITH THE DEFENCE, THAT THEY INTEND TO DEFENCE, THAT THEY INTEND TO SEEK THE MAXIMUM PENALTY OF SEEK THE MAXIMUM PENALTY OF LIFE IN PRISON FOR BOTH
00:10:01LIFE IN PRISON FOR BOTH CHARGES. CHARGES. SENTENCING SET FOR DECEMBER SENTENCING SET FOR DECEMBER LATER THIS YEAR.
00:10:04LATER THIS YEAR. BRIAN TESTIMONY SON'S BRIAN TESTIMONY SON'S FAMILY, WHO WERE ALSO IN THE
00:10:07FAMILY, WHO WERE ALSO IN THE COURTROOM THIS MORNING, ARE COURTROOM THIS MORNING, ARE EXPECTED TO DELIVER VICTIM
00:10:10EXPECTED TO DELIVER VICTIM IMPACT STATEMENTS AT THAT IMPACT STATEMENTS AT THAT TIME.
00:10:14TIME. >> Karina: NOW KRIS, >> Karina: NOW KRIS, MANGIONE STILL FACES A MANGIONE STILL FACES A MURDER CHARGE AT THE STATE
00:10:17MURDER CHARGE AT THE STATE LEVEL. LEVEL. WHAT DID HIS LAWYERS SAY WHAT DID HIS LAWYERS SAY TODAY AFTER HE PLEADED
00:10:21TODAY AFTER HE PLEADED GUILTY TO THESE FEDERAL GUILTY TO THESE FEDERAL CHARGES? CHARGES? >> Reporter: THAT'S RIGHT.
00:10:24>> Reporter: THAT'S RIGHT. AT THE START, HIS DEFENCE AT THE START, HIS DEFENCE CONFIRMED THEY FILED A
00:10:27CONFIRMED THEY FILED A MOTION DISMISS THE STATE MOTION DISMISS THE STATE CHARGES AGAINST THEIR CHARGES AGAINST THEIR CLIENT.
00:10:31CLIENT. SO THOSE WOULD BE THE MORE SO THOSE WOULD BE THE MORE SERIOUS CHARGES OF SERIOUS CHARGES OF SECOND-DEGREE MURDER AND
00:10:34SECOND-DEGREE MURDER AND WEAPONS-RELATED CHARGES. WEAPONS-RELATED CHARGES. THE REASON, AS HIS LAWYER THE REASON, AS HIS LAWYER EXPLAINED OUTSIDE COUR
00:10:38EXPLAINED OUTSIDE COUR COURTHOUSE, THEY ARE ARGUING COURTHOUSE, THEY ARE ARGUING DOUBLE JEOPARDY, WHICH IS A DOUBLE JEOPARDY, WHICH IS A PROTECTION AGAINST BEING
00:10:42PROTECTION AGAINST BEING TRIED FOR SAME OFFENCE TRIED FOR SAME OFFENCE TWICE.
00:10:46TWICE. >> DESPITE THIS BEING A >> DESPITE THIS BEING A SINGLE ISOLATED EVENT, Mr. SINGLE ISOLATED EVENT, Mr. MANGIONE HAS BEEN UNFAIRLY
00:10:50MANGIONE HAS BEEN UNFAIRLY TREATED SINCE OUTSET IN TREATED SINCE OUTSET IN EVERY WAY, AND HAS
00:10:54EVERY WAY, AND HAS SUCCESSFULLY FOUGHT OFF SUCCESSFULLY FOUGHT OFF TERRORISM CHARGES AND THE
00:10:57TERRORISM CHARGES AND THE DEATH PENALTY, WHILE ALSO DEATH PENALTY, WHILE ALSO FIGHTING AT THE SAME TIME,
00:11:00FIGHTING AT THE SAME TIME, TWO SIMULTANEOUS PROSE TWO SIMULTANEOUS PROSE PROSECUTIONS IN TWO
00:11:04PROSECUTIONS IN TWO JURISDICTIONS, WHO WERE JURISDICTIONS, WHO WERE EYEING TO PUNISH HIM TWICE
00:11:07EYEING TO PUNISH HIM TWICE -- TRYING TO PUNISH HIM
00:11:09-- TRYING TO PUNISH HIM TWICE FOR THE EXACT CONDUCT.
00:11:12TWICE FOR THE EXACT CONDUCT. >> Kris: AND NOW THIS >> Kris: AND NOW THIS DOESN'T MEAN THOSE CHARGES DOESN'T MEAN THOSE CHARGES WILL BE AUTOMATICALLY
00:11:16WILL BE AUTOMATICALLY DROPPED. DROPPED. THE DISTRICT ATTORNEY HERE THE DISTRICT ATTORNEY HERE IN MANHATTAN CAN VERY WELL
00:11:20IN MANHATTAN CAN VERY WELL FIGHT THAT AND ARGUE THAT FIGHT THAT AND ARGUE THAT CHARGES DIFFERENT IN THE TWO CHARGES DIFFERENT IN THE TWO CASES, EVEN THOUGH THEY
00:11:24CASES, EVEN THOUGH THEY RELATE TO THE SAME CRIME. RELATE TO THE SAME CRIME. THAT CASE WAS EXPECTED TO
00:11:27THAT CASE WAS EXPECTED TO START IN THE SECOND WEEK OF START IN THE SECOND WEEK OF SEPTEMBER, KARINA. SEPTEMBER, KARINA. SO WE'LL WAIT TO SEE IF THAT
00:11:31SO WE'LL WAIT TO SEE IF THAT DATE WILL GO AHEAD. DATE WILL GO AHEAD. >> Karina: THANKS VERY MUCH
00:11:34FOR MONTHS. >>> ALL RIGHT. >>> ALL RIGHT. TURNING TO THE U.K.
00:11:37TURNING TO THE U.K. AFTER WEEKS OF SPECTACLE AND
00:11:41AFTER WEEKS OF SPECTACLE AND MOCKERY, REFORM U.K. LEADER
00:11:44MOCKERY, REFORM U.K. LEADER NIGEL REGAINED HIS SEAT IN
00:11:46NIGEL REGAINED HIS SEAT IN PARLIAMENT AFTER DEFEATING HIS
00:11:50PARLIAMENT AFTER DEFEATING HIS COMEDIC OPPONENT.
00:11:52COMEDIC OPPONENT. >> THE VERDICT IS IN AND IT'S AN
00:11:58>> THE VERDICT IS IN AND IT'S AN OVERWHELMING WIN WITH MORE OVERWHELMING WIN WITH MORE VOTES. VOTES. [Cheering]
00:12:02[Cheering] >> HE ADDRESSED HIS SUPPORTERS
00:12:05>> HE ADDRESSED HIS SUPPORTERS AFTER WINNING THAT BY-ELECTION.
00:12:09AFTER WINNING THAT BY-ELECTION. COUNT BIN FACE WAS THE MAIN
00:12:14COUNT BIN FACE WAS THE MAIN COMPETITION.
00:12:16COMPETITION. FARAGE QUIT HIS SEAT LAST MONTH
00:12:20FARAGE QUIT HIS SEAT LAST MONTH OVER AN INVESTIGATION ON WHETHER
00:12:24OVER AN INVESTIGATION ON WHETHER HE SHOULD ACCEPT A MULTI-MILLION
00:12:28HE SHOULD ACCEPT A MULTI-MILLION DOLLAR GIFT. DOLLAR GIFT. THAT INVESTIGATION WAS RE-OPENED
00:12:30THAT INVESTIGATION WAS RE-OPENED HOURS AFTER HIS WIN. HOURS AFTER HIS WIN. JULIA CHAPMAN IS FOLLOWING ALL
00:12:34JULIA CHAPMAN IS FOLLOWING ALL OF THIS IN LONDON FOR US.
00:12:36OF THIS IN LONDON FOR US. IT WAS PREDICTED THAT FARAGE
00:12:40IT WAS PREDICTED THAT FARAGE WOULD WIN. WOULD WIN. HOW DID THE RESULTS SHAPE UP?
00:12:43HOW DID THE RESULTS SHAPE UP? >> IT'S NOT A SURPRISE THAT >> IT'S NOT A SURPRISE THAT FARAGE HAS WON THE SEAT AGAIN.
00:12:47FARAGE HAS WON THE SEAT AGAIN. HE IS PRETTY POPULAR IN EASTERN HE IS PRETTY POPULAR IN EASTERN ENGLAND.
00:12:50ENGLAND. NONE OF THE OTHER MAIN POLITICAL
00:12:53NONE OF THE OTHER MAIN POLITICAL PARTIES WERE RUNNING IN THIS PARTIES WERE RUNNING IN THIS ELECTION.
00:12:57ELECTION. THEY BOYCOTTED THE VOTE CALLING THEY BOYCOTTED THE VOTE CALLING IT A STUNT.
00:13:01IT A STUNT. THE NUMBERS WERE INTERESTING.
00:13:02THE NUMBERS WERE INTERESTING. IT HAD A 44% TURNOUT.
00:13:05IT HAD A 44% TURNOUT. WHICH IS HIGH FOR A BY-ELECTION.
00:13:08WHICH IS HIGH FOR A BY-ELECTION. FARAGE WON BY 53% OF THE VOTE.
00:13:12FARAGE WON BY 53% OF THE VOTE. WHICH WAS LESS THAN HE WAS WHICH WAS LESS THAN HE WAS EXPECTED TO GET.
00:13:15EXPECTED TO GET. HIS MAIN RIVAL WAS THIS COMEDY
00:13:20HIS MAIN RIVAL WAS THIS COMEDY CANDIDATE, COUNT BIN FACE. CANDIDATE, COUNT BIN FACE. HE WON MORE OF THE SHARE OF THE
00:13:24HE WON MORE OF THE SHARE OF THE VOTE THAN HE WAS EXPECTED TO. VOTE THAN HE WAS EXPECTED TO. JUST UNDER 27%.
00:13:28JUST UNDER 27%. HE WAS RUNNING ON THE PLATFORM
00:13:31HE WAS RUNNING ON THE PLATFORM TO MAKE ARCADE GAMES FAIRER AND
00:13:38TO MAKE ARCADE GAMES FAIRER AND ICE-CREAM CONES CHEAPER.
00:13:43ICE-CREAM CONES CHEAPER. >> IF THEY CHOOSE NOT TO STAND,
00:13:46>> IF THEY CHOOSE NOT TO STAND, SOMEBODY HAS TO STAND UP AND BE SOMEBODY HAS TO STAND UP AND BE THE OPPOSITION.
00:13:49THE OPPOSITION. SO, YOU KNOW, WAS MY HUMBLE DUTY
00:13:52SO, YOU KNOW, WAS MY HUMBLE DUTY TO ACTUALLY BE HIS MAJESTY'S TO ACTUALLY BE HIS MAJESTY'S OFFICIAL OPPOSITION.
00:13:56OFFICIAL OPPOSITION. I HAVE TAKEN THAT WITH GREAT I HAVE TAKEN THAT WITH GREAT HONOUR. HONOUR. >> WHEN THE RESULTS WERE
00:14:00>> WHEN THE RESULTS WERE ANNOUNCED EARLIER THIS MORNING,
00:14:01ANNOUNCED EARLIER THIS MORNING, THE WINNER WAS NOWHERE TO BE
00:14:05THE WINNER WAS NOWHERE TO BE SEEN. SEEN. NIGEL FARAGE DIDN'T ATTEND THE
00:14:08NIGEL FARAGE DIDN'T ATTEND THE COUNT OR THE ANNOUNCEMENT.
00:14:11COUNT OR THE ANNOUNCEMENT. HE SAID HE WAS WARNED OF A
00:14:13HE SAID HE WAS WARNED OF A THREAT TO DISRUPT THIS EVENT AND THREAT TO DISRUPT THIS EVENT AND HUMILIATE HIM.
00:14:17HUMILIATE HIM. THAT WARNING HAD COME FROM THE THAT WARNING HAD COME FROM THE POLICE. POLICE. THE LOCAL FORCE HAS DENIED THAT.
00:14:21THE LOCAL FORCE HAS DENIED THAT. BUT INSTEAD, BREAKING WITH BUT INSTEAD, BREAKING WITH TRADITION, FARAGE DECIDED TO
00:14:24TRADITION, FARAGE DECIDED TO CELEBRATE HIS WIN WITH HIS
00:14:25CELEBRATE HIS WIN WITH HIS SUPPORTERS A THE A DIFFERENT SUPPORTERS A THE A DIFFERENT EVENT.
00:14:29EVENT. >> JULIA, FOR OUR CANADIAN
00:14:32>> JULIA, FOR OUR CANADIAN VIEWERS. VIEWERS. NIGEL FARAGE WAS ALREADY THE MP.
00:14:35NIGEL FARAGE WAS ALREADY THE MP. WHY DID HE GO TO THE TROUBLE OF WHY DID HE GO TO THE TROUBLE OF LAUNCHING ANOTHER BY-ELECTION
00:14:38LAUNCHING ANOTHER BY-ELECTION AND THE COST FOR HIS VOTERS? AND THE COST FOR HIS VOTERS? >> Reporter: IT'S A QUESTION
00:14:42>> Reporter: IT'S A QUESTION THAT A LOT OF HIS RIVALS ARE
00:14:47THAT A LOT OF HIS RIVALS ARE ASKING. ASKING. CALLING THIS A VANITY PROJECT.
00:14:49CALLING THIS A VANITY PROJECT. THE REASON HE TRIGGERED THIS
00:14:52THE REASON HE TRIGGERED THIS BY-ELECTION PROJECT IS THERE WAS BY-ELECTION PROJECT IS THERE WAS A LOT OF SCRUTINY OF HIS
00:14:56A LOT OF SCRUTINY OF HIS FINANCES. FINANCES. HE WAS BEING INVESTIGATED FOR A
00:15:00HE WAS BEING INVESTIGATED FOR A DONATION HE RECEIVED OF NEARLY 5
00:15:04DONATION HE RECEIVED OF NEARLY 5 MILLION POUNDS.
00:15:07MILLION POUNDS. HE DIDN'T DECLARE THAT. HE DIDN'T DECLARE THAT. HE SAYS HE DIDN'T NEED TO AND HE
00:15:11HE SAYS HE DIDN'T NEED TO AND HE CALLED THIS BY-ELECTION A CALLED THIS BY-ELECTION A REFERENDUM ON THAT CHOICE SAYING
00:15:15REFERENDUM ON THAT CHOICE SAYING IT PROVES THAT THE VOTERS DON'T IT PROVES THAT THE VOTERS DON'T CARE.
00:15:18CARE. HERE IS WHAT HE SAID EARLIER. HERE IS WHAT HE SAID EARLIER. >> I CALLED THIS BY-ELECTION
00:15:21>> I CALLED THIS BY-ELECTION BECAUSE I WANTED THE PEOPLE --
00:15:24BECAUSE I WANTED THE PEOPLE -- THE VOTERS TO BE MY JUDGE, NOT
00:15:29THE VOTERS TO BE MY JUDGE, NOT THE MAINSTREAM MEDIA IN BRITAIN.
00:15:35THE MAINSTREAM MEDIA IN BRITAIN. AND THE POLITICAL ESTABLISHMENT
00:15:39AND THE POLITICAL ESTABLISHMENT WHO PAINTED US OUT TO BE
00:15:41WHO PAINTED US OUT TO BE CRIMINALS AND BAD PEOPLE EVERY
00:15:45CRIMINALS AND BAD PEOPLE EVERY DAY.
00:15:46DAY. SO I ASK THE VOTERS OF TO BE MY
00:15:51SO I ASK THE VOTERS OF TO BE MY JEWELLERY. JEWELLERY. >> THE PROBLEMS DON'T GO AWAY
00:15:54>> THE PROBLEMS DON'T GO AWAY FOR THE RIGHT WING U.K. PARTY
00:15:56FOR THE RIGHT WING U.K. PARTY WHICH IS FLAGGING IN THE POLLS WHICH IS FLAGGING IN THE POLLS WHO HAVE BEEN LEADING
00:16:00WHO HAVE BEEN LEADING NATIONALLY. NATIONALLY. AS OF THIS MORNING, NOW THAT
00:16:03AS OF THIS MORNING, NOW THAT FARAGE IS AN MP AGAIN, THEY ARE
00:16:05FARAGE IS AN MP AGAIN, THEY ARE RE-OPENING THAT INVESTIGATION
00:16:08RE-OPENING THAT INVESTIGATION INTO HIS FINANCES. INTO HIS FINANCES. >> THAT IS BACK TO STATUS QUO IT
00:16:11>> THAT IS BACK TO STATUS QUO IT WAS BEFORE THE BY-ELECTION, WAS BEFORE THE BY-ELECTION, ISN'T IT?
00:16:14ISN'T IT? >> YES, THAT'S EXACTLY RIGHT.
00:16:16>> YES, THAT'S EXACTLY RIGHT. NOTHING CHANGES APART FROM A NOTHING CHANGES APART FROM A BIGGER MANDATE
00:18:16Now to some breaking news. Are you a trade deal? The world moves fast. We're gathering at one of those
00:18:20turning points in history. But a headline isn't the whole
00:18:23story. That would allow Putin to have his way without having
00:18:26to use force. We don't just report the news. Which outlet
00:18:29are you with? The Canadian public broadcast.
00:18:31We connect the dots. Is it about stopping drugs?
00:18:34Donald Trump has never met a hydrocarbon. He didn't cover it.
00:18:37If the facts that matter, why is that your focus right
00:18:39now? From the source, you can trust the National Canada's newscast.
00:20:53>> Karina: THE CBC'S KRIS REYES IN NEW YORK.
00:20:56IN NEW YORK. >>> AN UPDATE ON THE WILDFIRE >>> AN UPDATE ON THE WILDFIRE SITUATION IN BRITISH COLUMBIA.
00:20:59SITUATION IN BRITISH COLUMBIA. MORE THAN 100 FIRES ARE STILL MORE THAN 100 FIRES ARE STILL RAGING ACROSS THE PROVINCE.
00:21:02RAGING ACROSS THE PROVINCE. THERE HAS BEEN SOME WELCOME NEWS THERE HAS BEEN SOME WELCOME NEWS FOR RESIDENTS NEAR OKANAGAN LAKE
00:21:06FOR RESIDENTS NEAR OKANAGAN LAKE WHO GET TO GO HOME TODAY. WHO GET TO GO HOME TODAY. THE CBC'S MARK CARCASOLE JOINS
00:21:10THE CBC'S MARK CARCASOLE JOINS US IN STUDIO. US IN STUDIO. >> Mark: THE SOUTHEASTERN END OF
00:21:14>> Mark: THE SOUTHEASTERN END OF B.C. IS THE PROBLEM SPOT, IT'S B.C. IS THE PROBLEM SPOT, IT'S WHERE THE MAJORITY OF FIRES ARE.
00:21:17WHERE THE MAJORITY OF FIRES ARE. WHEN YOU LOOK AT THE MAP, YOU WHEN YOU LOOK AT THE MAP, YOU WILL SEE THAT.
00:21:19WILL SEE THAT. THERE WAS SOME RAIN FOR MUCH OF THERE WAS SOME RAIN FOR MUCH OF THAT AREA OVER THE LAST COUPLE
00:21:23THAT AREA OVER THE LAST COUPLE OF DAYS, THUNDERSTORMS REALLY. OF DAYS, THUNDERSTORMS REALLY. THAT RAIN MAY HAVE HELPED SLOW
00:21:26THAT RAIN MAY HAVE HELPED SLOW THINGS DOWN BUT IT CERTAINLY THINGS DOWN BUT IT CERTAINLY HASN'T STOPPED NEW FIRES FROM HASN'T STOPPED NEW FIRES FROM SPROUTING.
00:21:30SPROUTING. WHEN WE DID OUR FIRST REPORT WHEN WE DID OUR FIRST REPORT TOGETHER TODAY TO NOW, THERE
00:21:33TOGETHER TODAY TO NOW, THERE HAVE BEEN FOUR NEW WILDFIRES IN HAVE BEEN FOUR NEW WILDFIRES IN THE PROVINCE. THE PROVINCE. THEY'RE UP TO 117 AT THIS POINT,
00:21:37THEY'RE UP TO 117 AT THIS POINT, 48 CONSIDERED OUT OF CONTROL, 51
00:21:4048 CONSIDERED OUT OF CONTROL, 51 EVACUATION ORDERS IN PLACE, EVACUATION ORDERS IN PLACE, 19,000 PEOPLE CURRENTLY
00:21:4319,000 PEOPLE CURRENTLY EVACUATED FROM THEIR HOMES, BUT EVACUATED FROM THEIR HOMES, BUT THERE IS THAT GOOD NEWS THAT YOU
00:21:46THERE IS THAT GOOD NEWS THAT YOU MENTIONED. MENTIONED. THAT HAS TO DO WITH PEOPLE
00:21:49THAT HAS TO DO WITH PEOPLE AFFECTED BY THE FIRE NORTH OF
00:21:51AFFECTED BY THE FIRE NORTH OF KELOWNA, THAT ONE HELD RIGHT NOW
00:21:54KELOWNA, THAT ONE HELD RIGHT NOW AT 13 SQUARE KILOMETRES AND SOME AT 13 SQUARE KILOMETRES AND SOME INFORMATION GOING OUT FROM LOCAL
00:21:58INFORMATION GOING OUT FROM LOCAL OFFICIALS TODAY THAT THEY WERE
00:22:01OFFICIALS TODAY THAT THEY WERE TURNING WHAT WERE EVACUATION TURNING WHAT WERE EVACUATION ORDERS INTO EVACUATION ALERTS,
00:22:05ORDERS INTO EVACUATION ALERTS, MEANING PEOPLE WERE ABLE TO GO MEANING PEOPLE WERE ABLE TO GO HOME AND IN SOME PARTS, WHAT
00:22:08HOME AND IN SOME PARTS, WHAT WERE EVACUATION ALERTS WERE WERE EVACUATION ALERTS WERE DROPPED ALL TOGETHER SO PEOPLE
00:22:10DROPPED ALL TOGETHER SO PEOPLE DON'T HAVE TO WORRY. DON'T HAVE TO WORRY. THOSE WHO WERE UNDER EVACUATION
00:22:13THOSE WHO WERE UNDER EVACUATION ORDERS ARE NOW UNDER EVACUATION ORDERS ARE NOW UNDER EVACUATION ALERTS AND HAVE TO BE READY TO
00:22:18ALERTS AND HAVE TO BE READY TO GO AGAIN IF THE FIRE TAKES A GO AGAIN IF THE FIRE TAKES A TURN.
00:22:21TURN. MANY OF THOSE HAVE RETURNED MANY OF THOSE HAVE RETURNED HOME, IT WAS DONE IN THREE HOME, IT WAS DONE IN THREE PHASES.
00:22:24PHASES. EVERYONE IN THE AREA AND COULD EVERYONE IN THE AREA AND COULD GO HOME TODAY WOULD APPEAR TO BE
00:22:27GO HOME TODAY WOULD APPEAR TO BE HOME AT THIS POINT.
00:22:29HOME AT THIS POINT. NOW, THEY HAVE BEEN WARNED THAT NOW, THEY HAVE BEEN WARNED THAT THE NEIGHBOURHOODS MAY SHOW
00:22:33THE NEIGHBOURHOODS MAY SHOW VISIBLE SIGNS OF WILDFIRE
00:22:34VISIBLE SIGNS OF WILDFIRE IMPACTS, INCLUDING ASH, SOOT,
00:22:39IMPACTS, INCLUDING ASH, SOOT, SMOKE, RESIDUE, AND DEBRIS ON SMOKE, RESIDUE, AND DEBRIS ON ROADWAYS.
00:22:43ROADWAYS. WE ARE GOING TO GET INFORMATION WE ARE GOING TO GET INFORMATION ON POTENTIAL DAMAGE TO ON POTENTIAL DAMAGE TO PROPERTIES.
00:22:46PROPERTIES. THERE IS A LOT OF VEGETATION THERE IS A LOT OF VEGETATION DAMAGED IN THE AREA.
00:22:49DAMAGED IN THE AREA. THERE IS ALSO THE BALD RANGE
00:22:51THERE IS ALSO THE BALD RANGE FIRE, WHICH COMETS TO GROW.
00:22:53FIRE, WHICH COMETS TO GROW. ANOTHER 7 SQUARE KILOMETRES TO
00:22:57ANOTHER 7 SQUARE KILOMETRES TO 191 SQUARE KILOMETRES. 191 SQUARE KILOMETRES. WE KNOW THOUSANDS OF PEOPLE WERE
00:23:00WE KNOW THOUSANDS OF PEOPLE WERE EVACUATED FROM THE TOWN OF EVACUATED FROM THE TOWN OF SUMMERLAND.
00:23:03SUMMERLAND. ITS MAYOR DOUG HOLMES SPOKE TO CBC NEWS TODAY. WE KNOW THAT SOME HOMES HAVE
00:23:07WE KNOW THAT SOME HOMES HAVE BEEN DAMAGED AND DESTROYED, BUT BEEN DAMAGED AND DESTROYED, BUT IN TERMS OF THE TOTAL AND THE
00:23:11IN TERMS OF THE TOTAL AND THE EXTENT OF THAT DAMAGE, THEY EXTENT OF THAT DAMAGE, THEY STILL HAVE NOT BEEN ABLE TO
00:23:15STILL HAVE NOT BEEN ABLE TO CONFIRM THAT. CONFIRM THAT. >> THE ASSESSMENTS HAVE BEGUN.
00:23:18>> THE ASSESSMENTS HAVE BEGUN. UNTIL WE HAVE DONE THOSE UNTIL WE HAVE DONE THOSE OFFICIAL ASSESSMENTS AND WE
00:23:21OFFICIAL ASSESSMENTS AND WE HAVEN'T BEEN ABLE TO GET IN
00:23:23HAVEN'T BEEN ABLE TO GET IN UNTIL NOW TO START DOING THOSE
00:23:26UNTIL NOW TO START DOING THOSE ASSESSMENTS, WE CAN'T GO BY
00:23:29ASSESSMENTS, WE CAN'T GO BY HEARSAY OR WHAT WE HAVE SEEN ON HEARSAY OR WHAT WE HAVE SEEN ON SOCIAL MEDIA.
00:23:33SOCIAL MEDIA. YOU KNOW, WHAT WE HAVE TO
00:23:35YOU KNOW, WHAT WE HAVE TO PROVIDE IS THE OFFICIAL
00:23:38PROVIDE IS THE OFFICIAL VERIFICATION. VERIFICATION. >> Mark: B.C.'S PREMIER DAVID
00:23:41>> Mark: B.C.'S PREMIER DAVID EBY SPOKE EARLIER TODAY ABOUT EBY SPOKE EARLIER TODAY ABOUT THE WILDFIRES AS WELL.
00:23:44THE WILDFIRES AS WELL. HE WAS ASKED BY A REPORTER ABOUT HE WAS ASKED BY A REPORTER ABOUT WHAT HELP THERE IS FOR THOSE WHO
00:23:47WHAT HELP THERE IS FOR THOSE WHO HAVE LOST THEIR HOMES OR HAVE LOST THEIR HOMES OR BUSINESSES, NOT JUST IN THE
00:23:50BUSINESSES, NOT JUST IN THE SUMMERLAND FIRE BUT ANY OF THESE SUMMERLAND FIRE BUT ANY OF THESE HUNDREDS OF FIRES THAT HAVE HUNDREDS OF FIRES THAT HAVE BURNED ACROSS B.C.
00:23:54BURNED ACROSS B.C. THIS IS WHAT HE HAD TO SAY. THIS IS WHAT HE HAD TO SAY. >> THE FINANCIAL SIDE OF THINGS,
00:23:57>> THE FINANCIAL SIDE OF THINGS, SUPPORT FOR BUSINESSES, SUPPORT
00:23:59SUPPORT FOR BUSINESSES, SUPPORT FOR PEOPLE AND COMMUNITIES,
00:24:02FOR PEOPLE AND COMMUNITIES, SUMMERLAND'S WATER SUPPLY HAS SUMMERLAND'S WATER SUPPLY HAS TAKEN A SIGNIFICANT HIT.
00:24:05TAKEN A SIGNIFICANT HIT. THERE IS INFRASTRUCTURE
00:24:06THERE IS INFRASTRUCTURE IMPLICATIONS OF A FIRE OF THIS IMPLICATIONS OF A FIRE OF THIS SCALE.
00:24:10SCALE. WE WILL BE SITTING DOWN WITH WE WILL BE SITTING DOWN WITH THOSE LOCAL LEADERS TO
00:24:13THOSE LOCAL LEADERS TO UNDERSTAND THE SCALE OF WHAT WE UNDERSTAND THE SCALE OF WHAT WE NEED SUPPORT ON AND THEN WORKING
00:24:16NEED SUPPORT ON AND THEN WORKING TOGETHER WITH THE FEDERAL TOGETHER WITH THE FEDERAL GOVERNMENT TO FIND WAYS THAT WE
00:24:19GOVERNMENT TO FIND WAYS THAT WE CAN SUPPORT THAT AS SENIOR
00:24:22CAN SUPPORT THAT AS SENIOR GOVERNMENTS. GOVERNMENTS. >> Karina: AND THERE IS STILL >> Karina: AND THERE IS STILL AIR QUALITY ALERTS ACROSS THE
00:24:26AIR QUALITY ALERTS ACROSS THE PROVINCE. PROVINCE. TELL US ABOUT THOSE. TELL US ABOUT THOSE. >> Mark: YES, THERE WILL BE FOR
00:24:30>> Mark: YES, THERE WILL BE FOR THE NEXT COUPLE OF DAYS. THE NEXT COUPLE OF DAYS. OVER THE LAST HOUR OR SO,
00:24:33OVER THE LAST HOUR OR SO, ENVIRONMENT CANADA HAS DROPPED ENVIRONMENT CANADA HAS DROPPED SOME OF THE ALERTS CLOSER TO
00:24:36SOME OF THE ALERTS CLOSER TO VANCOUVER, BUT THE MAJORITY OF VANCOUVER, BUT THE MAJORITY OF THE ONES WE'RE TELLING YOU ABOUT THE ONES WE'RE TELLING YOU ABOUT TODAY CONTINUE TO STAY IN
00:24:39TODAY CONTINUE TO STAY IN EFFECT. EFFECT. YELLOW ALERTS ACROSS A WIDE YELLOW ALERTS ACROSS A WIDE SWATH OF AREAS.
00:24:43SWATH OF AREAS. YOU CAN SEE HERE, MERIT, LYTTON,
00:24:48YOU CAN SEE HERE, MERIT, LYTTON, BOSTON BAR, SMOKEY, AREAS DOWN
00:24:52BOSTON BAR, SMOKEY, AREAS DOWN RANGE OF THE BALD RANGE FIRE IS RANGE OF THE BALD RANGE FIRE IS AFFECTED.
00:24:56AFFECTED. THERE IS THE ORANGE ALERT IN
00:24:59THERE IS THE ORANGE ALERT IN CHILLIWACK, HOPE, PENTICTON, AND CHILLIWACK, HOPE, PENTICTON, AND SURROUNDING AREAS.
00:25:03SURROUNDING AREAS. SOME AREAS ARE EXPERIENCING AIR SOME AREAS ARE EXPERIENCING AIR QUALITY HEALTH INDEX NUMBERS
00:25:07QUALITY HEALTH INDEX NUMBERS ACCORDING TO ENVIRONMENT CANADA
00:25:08ACCORDING TO ENVIRONMENT CANADA OF 10-PLUS, CONSIDERED VERY HIGH OF 10-PLUS, CONSIDERED VERY HIGH RISK.
00:25:12RISK. THEIR SCALE OF AIR QUALITY GOES THEIR SCALE OF AIR QUALITY GOES FROM 1 TO 10.
00:25:15FROM 1 TO 10. SO THIS IS ABOVE ANYWHERE NEAR SO THIS IS ABOVE ANYWHERE NEAR NORMAL
00:25:21For this outdoor adventure company,
00:25:24business in the summer is usually brisk,
00:25:27but it has slowed to a crawl. We've had no business
00:25:30whatsoever this week, only
00:25:34refunds, calling people to refund.
00:25:36That's pretty much it with the deadly Bald Range wildfire
00:25:40burning in BC Southern Interior. The air is thick with smoke,
00:25:44Okanogan beaches that would normally be packed are bare and
00:25:48almost no one is on the water.
00:25:50We have a dozen kayaks and stand up paddle boards and a
00:25:54tough pill to swallow if your company relies on tourism. It's
00:25:58sad that you get to a point where where it's. That's how
00:26:02you have to prepare yourself thinking that fires are a part
00:26:06of the world. But it doesn't make it any easier on the day
00:26:10when no one's renting bikes.
00:26:14This local ice cream shop is feeling the pinch too. Business
00:26:18has dropped at least 90% since the fire erupted. We've already
00:26:21laid off a chunk of our staff. Like knowing that Summerland
00:26:25isn't going to reopen right away. And we have entrepreneurs.
00:26:28We don't have the big, big businesses that can really
00:26:32hang on. So if this is a really important time for for our
00:26:35small business community to be making money. Roughly 12,
00:26:38000 people on evacuation order have no timeline on when they
00:26:42can go home. But with hot temperatures,
00:26:45gusty winds and a chance of thunderstorms,
00:26:47officials warn fires could intensify.
00:26:51Evacuees like Christine Coletta are trying to find ways to pass
00:26:55the time. These grapevines remind Coletta of her vineyard
00:26:59inside Summerland she worries about the tourists she's losing
00:27:03out on. About 35% of our total sales for the year come from
00:27:07what we call the tasting room. If we can't get in and open the
00:27:11tasting room and get our staff back in place,
00:27:14we're going to miss seeing thousands of people from now
00:27:18until the end of October.
00:27:20For businesses inside and outside the evacuation zone,
00:27:23they're taking it one day at a time,
00:27:26hoping things get back to normal soon. And Julia,
00:27:28some movement tonight on road closures in the area. That's
00:27:32right. So Hwy. 97, which you can see behind me,
00:27:34it runs through summer land and it has reopened. But traffic is
00:27:38only allowed between the hours of 7:00 AM and 7:00 PM. And
00:27:41drivers are not allowed to stop or exit the highway without a
00:27:45temporary access pass. The regional district saying that
00:27:48if drivers don't follow the rules, the highway could shut down
00:27:52again. Julia Wong in Penticton, BC tonight.
00:27:59Wildfires are burning across BC and homes have been destroyed.
00:28:02So what do you do if you found out you've lost everything?
00:28:06The first step would be to contact your insurance company
00:28:09and get that process started. Experts say if you have home
00:28:12insurance, you're likely covered for
00:28:15wildfire damage and will be reimbursed for living expenses.
00:28:18Things like hotel rooms, things like food where you're
00:28:21forced outside your home, things like a rental car if you
00:28:25don't have access to your vehicle, taxis,
00:28:27things like that, clothing, household items.
00:28:30But the process to rebuild can be a long one. It's multiple
00:28:33steps and it's a real exercise in patience. But it took two
00:28:37years for Antique Goyer to rebuild from the McDougall
00:28:40Creek wildfire near West Kelowna in 2023. Before the
00:28:43fire hit, she and her husband videotaped
00:28:45the layouts and contents of their entire house,
00:28:48a key step that helped document their losses with the insurance
00:28:52company. We were able to go through each room and then
00:28:55freeze the video and write down all the things that we saw and,
00:28:59and it it's an endless process. But without the videos, you're,
00:29:02you're relying on memories. For people like de Goyer,
00:29:05insurance covered nearly everything except for things
00:29:08like utilities, which she says she would have
00:29:10paid for anyway if her house didn't burn down. But what if
00:29:13you don't have insurance? When you come home and there's
00:29:16nothing left standing and everything is leveled,
00:29:19you don't know where to start. In 2021,
00:29:21Litton and the surrounding areas were devastated,
00:29:23flames destroying almost everything,
00:29:25including the home of Trisha Thorpe. We did not have
00:29:28insurance. We were outside of Fire Protection
00:29:31and we had wood heat. My situation is actually not
00:29:34unique across this province. Many in the community couldn't
00:29:38afford insurance or didn't qualify Thorpe relying on
00:29:42charities, nonprofit organizations and
00:29:44others to rebuild. We had a lot of help from community,
00:29:48from friends, from my family, or we never would have been
00:29:52able to do it. The the resources aren't there for
00:29:55people who lose their homes, at least not from a government
00:30:00perspective. In my opinion.
00:30:01Macy's Emergency Support Services program provides short
00:30:04term help. People can access food, clothing and shelter,
00:30:07but when it comes to long term recovery,
00:30:10that support differs on the event and eventually can run
00:30:13out. It is something that all of us need to spend a few
00:30:15minutes every year just to make sure we have the financial
00:30:19protection in place for our family and for what is likely
00:30:22the biggest financial asset we own,
00:30:23which is our home. With officials still assessing
00:30:26damage and wildfire season not over yet,
00:30:28experts are reminding everyone to review their coverage and plan head.
00:32:45REDDEKOPP HAS THOSE DETAILS. >> Reporter: THE PREMIER WAS ASKED ABOUT ONLINE OUTLETS THE
00:32:50>> Reporter: THE PREMIER WAS ASKED ABOUT ONLINE OUTLETS THE TRILLIUM AND CORNER THAT HIS ASKED ABOUT ONLINE OUTLETS THE TRILLIUM AND CORNER THAT HIS PARTY SPENT MONEY TO TRACK
00:32:54TRILLIUM AND CORNER THAT HIS PARTY SPENT MONEY TO TRACK FORMER LIBERAL LEADER BONNIE PARTY SPENT MONEY TO TRACK FORMER LIBERAL LEADER BONNIE CROMBIE IN JAMAICA.
00:32:58FORMER LIBERAL LEADER BONNIE CROMBIE IN JAMAICA. >> I DON'T APPROVE OF IT BUT CROMBIE IN JAMAICA. >> I DON'T APPROVE OF IT BUT HERE NOR THERE THAT WAS $3,000
00:33:02>> I DON'T APPROVE OF IT BUT HERE NOR THERE THAT WAS $3,000 OF THE PARTY'S MONEY. HERE NOR THERE THAT WAS $3,000 OF THE PARTY'S MONEY. >> Reporter: THE CBC HAS NOT
00:33:06OF THE PARTY'S MONEY. >> Reporter: THE CBC HAS NOT INDEPENDENTLY CONFIRMED THAT
00:33:08>> Reporter: THE CBC HAS NOT INDEPENDENTLY CONFIRMED THAT REPORTING BUT PC EXPENSES FROM
00:33:10INDEPENDENTLY CONFIRMED THAT REPORTING BUT PC EXPENSES FROM 2023 LIST TWO JAMAICAN HOTELS.
00:33:12REPORTING BUT PC EXPENSES FROM 2023 LIST TWO JAMAICAN HOTELS. THE OCEAN EDEN BAY FOR JUST OVER
00:33:142023 LIST TWO JAMAICAN HOTELS. THE OCEAN EDEN BAY FOR JUST OVER A THOUSAND DOLLARS AND THE ROYAL
00:33:16THE OCEAN EDEN BAY FOR JUST OVER A THOUSAND DOLLARS AND THE ROYAL TO BE NEGRIL COSTING ALMOST
00:33:19TO BE NEGRIL COSTING ALMOST 2,000. THEY'RE NOT DETAILED UNDER 2,000. THEY'RE NOT DETAILED UNDER TRAVEL, THOUGH.
00:33:22THEY'RE NOT DETAILED UNDER TRAVEL, THOUGH. INSTEAD OTHER. TRAVEL, THOUGH. INSTEAD OTHER. OFFICE AND ADMINISTRATION.
00:33:26INSTEAD OTHER. OFFICE AND ADMINISTRATION. BONNIE CROMBIE CONFIRMS THAT OFFICE AND ADMINISTRATION. BONNIE CROMBIE CONFIRMS THAT SHORTLY AFTER WINNING THE
00:33:30BONNIE CROMBIE CONFIRMS THAT SHORTLY AFTER WINNING THE LIBERAL LEADERSHIP IN DECEMBER
00:33:34LIBERAL LEADERSHIP IN DECEMBER OF 2023 SHE TRAVELLED TO ONE OF THOSE HOTELS. OF 2023 SHE TRAVELLED TO ONE OF THOSE HOTELS. THE OCEAN EDEN BAY, AN ADULTS
00:33:38THOSE HOTELS. THE OCEAN EDEN BAY, AN ADULTS ONLY RESORT IN MONTEGO BAY. THE OCEAN EDEN BAY, AN ADULTS ONLY RESORT IN MONTEGO BAY. PERSONAL TIME OFF AFTER A BUSY
00:33:41ONLY RESORT IN MONTEGO BAY. PERSONAL TIME OFF AFTER A BUSY CAMPAIGN. PERSONAL TIME OFF AFTER A BUSY CAMPAIGN. THOUGH SHE SAID SHE WILL NOT BE
00:33:45CAMPAIGN. THOUGH SHE SAID SHE WILL NOT BE COMMENTING ON THIS STORY. THOUGH SHE SAID SHE WILL NOT BE COMMENTING ON THIS STORY. AN ONTARIO PC SPOKESPERSON IN A
00:33:49COMMENTING ON THIS STORY. AN ONTARIO PC SPOKESPERSON IN A STATEMENT SAYS THE PARTY AN ONTARIO PC SPOKESPERSON IN A STATEMENT SAYS THE PARTY CONDUCTS OPPOSITION RESEARCH
00:33:53STATEMENT SAYS THE PARTY CONDUCTS OPPOSITION RESEARCH LIKE OTHER POLITICAL PARTIES,
00:33:55CONDUCTS OPPOSITION RESEARCH LIKE OTHER POLITICAL PARTIES, SAYING IN THIS INSTANCE THAT LIKE OTHER POLITICAL PARTIES, SAYING IN THIS INSTANCE THAT WORK INCLUDED TRAVEL TO JAMAICA
00:33:59SAYING IN THIS INSTANCE THAT WORK INCLUDED TRAVEL TO JAMAICA IN DECEMBER 2023. WORK INCLUDED TRAVEL TO JAMAICA IN DECEMBER 2023. FORD SEEMED TO DISMISS WHAT
00:34:02IN DECEMBER 2023. FORD SEEMED TO DISMISS WHAT HAPPENED. FORD SEEMED TO DISMISS WHAT HAPPENED. >> IT'S POLITICS.
00:34:05HAPPENED. >> IT'S POLITICS. IT WAS $3,000. >> IT'S POLITICS. IT WAS $3,000. I FOUND OUT YESTERDAY.
00:34:08IT WAS $3,000. I FOUND OUT YESTERDAY. AND THAT'S IT. I FOUND OUT YESTERDAY. AND THAT'S IT. >> I CRIED BS ON THAT.
00:34:12AND THAT'S IT. >> I CRIED BS ON THAT. IT ALL STARTS AT THE TOP WITH >> I CRIED BS ON THAT. IT ALL STARTS AT THE TOP WITH THIS GOVERNMENT.
00:34:15IT ALL STARTS AT THE TOP WITH THIS GOVERNMENT. WE KNOW WHAT THIS PREMIER'S THIS GOVERNMENT. WE KNOW WHAT THIS PREMIER'S CAPABLE OF DOING.
00:34:19WE KNOW WHAT THIS PREMIER'S CAPABLE OF DOING. >> Reporter: SHE POINTS TO CAPABLE OF DOING. >> Reporter: SHE POINTS TO FORD MONTHS AGO PROMISING TO
00:34:23>> Reporter: SHE POINTS TO FORD MONTHS AGO PROMISING TO HELP DEFEAT CROMBIE IN HER BID FORD MONTHS AGO PROMISING TO HELP DEFEAT CROMBIE IN HER BID FOR MAYOR OF MISSISSAUGA.
00:34:27HELP DEFEAT CROMBIE IN HER BID FOR MAYOR OF MISSISSAUGA. >> BUT I WILL SEND AN ARMY DOWN FOR MAYOR OF MISSISSAUGA. >> BUT I WILL SEND AN ARMY DOWN HERE.
00:34:30>> BUT I WILL SEND AN ARMY DOWN HERE. >> Reporter: WHILE CROMBIE WAS HERE. >> Reporter: WHILE CROMBIE WAS LEADER, FORD'S PCs ATTACKED
00:34:34>> Reporter: WHILE CROMBIE WAS LEADER, FORD'S PCs ATTACKED HER AS ELITIST WITH A HOME IN LEADER, FORD'S PCs ATTACKED HER AS ELITIST WITH A HOME IN THE HAMPTONS.
00:34:38HER AS ELITIST WITH A HOME IN THE HAMPTONS. >> ONTARIO CAN'T AFFORD CRAX THE HAMPTONS. >> ONTARIO CAN'T AFFORD CRAX QUEEN BONNIE CROMBIE.
00:34:41>> ONTARIO CAN'T AFFORD CRAX QUEEN BONNIE CROMBIE. >> Reporter: THOUGH NO ATTACKS QUEEN BONNIE CROMBIE. >> Reporter: THOUGH NO ATTACKS ADS CAME OUT SHORING CROMBIE IN
00:34:45>> Reporter: THOUGH NO ATTACKS ADS CAME OUT SHORING CROMBIE IN JAMAICA. ADS CAME OUT SHORING CROMBIE IN JAMAICA. HERE'S HOW OPPOSITION PARTIES
00:34:49JAMAICA. HERE'S HOW OPPOSITION PARTIES REACTEDDED TO THE REPORT THAT HERE'S HOW OPPOSITION PARTIES REACTEDDED TO THE REPORT THAT STAFF SURVEILLED HER ON
00:34:52REACTEDDED TO THE REPORT THAT STAFF SURVEILLED HER ON LOCATION. STAFF SURVEILLED HER ON LOCATION. >> NOT ONLY DISTURBING BUT AN
00:34:56LOCATION. >> NOT ONLY DISTURBING BUT AN ABSOLUTE VIOLATION OF SOMEONE'S >> NOT ONLY DISTURBING BUT AN ABSOLUTE VIOLATION OF SOMEONE'S PRIVACY.
00:34:59ABSOLUTE VIOLATION OF SOMEONE'S PRIVACY. >> THIS IS DISGUSTING BEHAVIOUR, PRIVACY. >> THIS IS DISGUSTING BEHAVIOUR, AND THE GOVERNMENT, HEADS HAVE
00:35:03>> THIS IS DISGUSTING BEHAVIOUR, AND THE GOVERNMENT, HEADS HAVE TO ROLL. AND THE GOVERNMENT, HEADS HAVE TO ROLL. >> Reporter: THE NDP LEADER IS
00:35:06TO ROLL. >> Reporter: THE NDP LEADER IS ALSO NOT CONVINCED THE PREMIER
00:35:08>> Reporter: THE NDP LEADER IS ALSO NOT CONVINCED THE PREMIER WAS IN THE DARK ABOUT THIS.
00:35:10ALSO NOT CONVINCED THE PREMIER WAS IN THE DARK ABOUT THIS. >> THAT KIND OF TRIP HAD TO BE
00:35:14The Ford government has secured a major victory in the ongoing
00:35:16saga related to bike lanes in Toronto. The Ontario Court of
00:35:20Appeal has ruled that removing bike lanes along three major
00:35:23roads in Toronto does not violate Charter rights,
00:35:26a decision that allows the process to go forward. The
00:35:29CBC's Megan Fitzpatrick is following this story for us.
00:35:33She joins us from the Ontario legislature in Toronto. Megan,
00:35:36tell us about this case.
00:35:39Well, it dates back to the fall of
00:35:412024 when the Ford government passed legislation requiring
00:35:45the removal of these three key bike lanes in downtown Toronto,
00:35:48on Young St. University Ave. and on Bloor St. The Ford
00:35:52government argued at the time that those bike lanes were
00:35:55causing and contributing to traffic congestion in the city
00:35:59and that bike lanes don't belong on those main roads,
00:36:02but rather they should go on secondary roads. So it gave
00:36:05itself the power to remove these bike lanes in the city of
00:36:09Toronto.
00:36:10But that was challenged in court by a group called Cycle
00:36:13Toronto, along with two cyclists who
00:36:15used these bike lanes. They argued that this law violated
00:36:19their rights under the Charter of Rights and Freedoms,
00:36:22their right to security of the person and their right to life.
00:36:26They won in court last July, in July of 2025. So a judge in
00:36:30that case deemed the provincial law unconstitutional. But then
00:36:34the Ford government appealed that loss to the Ontario Court
00:36:38of Appeal and so today
00:36:40the Ontario Court of Appeal overturning that lower court
00:36:43judge judges decision saying that he aired in his decision
00:36:47and this Court of Appeal saying the law is not unconstitutional.
00:36:52I'm just going to read a key paragraph from the ruling. It
00:36:56says the Charter of Rights and Freedoms does not require the
00:37:00legislature to establish bike lanes. Thus,
00:37:02the Ontario legislature is as free to establish bike lanes as
00:37:07it is to remove them or authorize their removal.
00:37:10The Charter has nothing to say about whether bicycle lanes are
00:37:14a good idea or a bad idea, wise or unwise policy. These
00:37:17judgments are no business of the courts. So quite a
00:37:20different decision, Karina, than the lower court had
00:37:23decided. And with this Court of Appeal decision,
00:37:26it does give the green light to the Ford government to proceed
00:37:29with its plan to remove these bike lanes. So what reaction
00:37:33are you seeing so far?
00:37:36Well, the Ford government is
00:37:37certainly celebrating this as a victory. We have a statement
00:37:41from the Transportation Minister,
00:37:43Pragmat Sarkaria. Let's take a look at what it says. In part,
00:37:46it reads. Today's court ruling is a victory for common sense
00:37:50and for respecting the appropriate division of roles
00:37:53between duly elected legislators and the courts.
00:37:56We've always been clear bike lanes should go where they make
00:37:59sense on secondary roads, not at the expense of vehicle
00:38:03lanes on our busiest streets. And we're also seeing some
00:38:06reaction from the group that brought the court challenge in the 1st
00:38:10place, Karina and their lawyers. They
00:38:12say that bike lanes save lives and that they will try and
00:38:15continue their fight for cyclist safety. Here's a from
00:38:19part of a statement from the executive director at Cycle
00:38:22Toronto. It says bike lanes do not cause traffic congestion.
00:38:25Ripping them out will put people's lives at risk. This
00:38:29legislation isn't sound transportation policy. It's a
00:38:32costly distraction from the government's real
00:38:34responsibilities and stocking a culture war
00:38:37cycle. Toronto intends to keep defending our bike lanes to the
00:38:41full extent of the law. And they also said they hope that
00:38:44the four government, even if it's being given the
00:38:47green light by the courts to do this. They hope they won't do
00:38:51it and that they will abandon this plan. Key question for the
00:38:55group going forward, Karina, is whether they decide to
00:38:58appeal this loss to the Supreme Court of Canada. Thanks very
00:39:02much, Megan. The CBC's Megan
00:39:04Fitzpatrick at the Ontario legislature in Toronto.
00:39:08My family devastated.
00:39:11Compare
00:39:13today. I can dress up. Jonathan Lee Congo was supposed to
00:39:16return home this summer after two years of living and
00:39:19studying in Montreal, but he decided to stay,
00:39:22worried that live in Canada would prevent him from
00:39:25returning. The results here
00:39:28OK, question. Please do pronounce
00:39:30cheaper something. Back in May, Canada introduced temporary
00:39:34measures restricting entry for foreign nationals who have been
00:39:38in the Democratic Republic of Congo,
00:39:40Uganda or South Sudan because of Ebola risks.
00:39:43Jonathan doesn't know when he will be able to return home.
00:39:47And he says for students who are still abroad,
00:39:49the stakes are even higher.
00:39:52Would be
00:39:56you need to seriously. There are more than 700 students who
00:40:00could be impacted by the restrictions,
00:40:02including the students already enrolled in Quebec and others
00:40:06expected to start this fall. The federal restrictions are
00:40:10currently set to remain in place until August 29th. The
00:40:13university said they're working with the students on different
00:40:17options, including deferring admissions,
00:40:19starting remotely or arriving late depending on their
00:40:22situation. But for these students,
00:40:25the biggest question now is what happens after August 29.
00:40:28Jonathan says he understands why the government put the
00:40:32restrictions in place, but he says students shouldn't
00:40:35have to lose an entire semester or give up seeing their
00:40:39families because of the situation they didn't create.
00:40:44I'm new to
00:40:49check my list for me.
00:43:02Statements filed in court illustrate the broad and deeply
00:43:05painful impact of the murder of two boys by their father last
00:43:09year. In Saint John's, statements from a school
00:43:13counselor, police officers and the city's
00:43:15former mayor point to the profound grief that shook not
00:43:19just one home or family, but classes, teams,
00:43:22neighborhoods and the region. And a warning. This story
00:43:26contains descriptions of domestic violence.
00:43:30Statements were filed as part of Roman commissioning
00:43:33sentencing. He was found guilty by a jury in June. The 46 year
00:43:38old was sentenced to life in prison with no chance of parole
00:43:42for 25 years on both counts of first degree murder. He killed
00:43:46his 10 and 17 year old sons on January 29th,
00:43:492025. The boys cannot be named due to a publication ban. Crown
00:43:53prosecutor Elena Campbell said many police officers who dealt
00:43:57with the case were heartbroken, recounting how when several
00:44:01testified
00:44:03they were clearly struggling with what they saw. Saint John
00:44:06Police Detective Constable Dwayne Squire said in a
00:44:09statement his son played on a basketball team,
00:44:12with the youngest victim recounting struggling to
00:44:15explain to his son the murder of his teammate
00:44:18and as an officer being asked to identify the body,
00:44:22he wrote. The moment I recognized him,
00:44:24it felt like the wind had been knocked out of me. I felt anger,
00:44:28disbelief and overwhelming sadness all at once. He said
00:44:32the boy was wearing the same pajamas his son once wore.
00:44:36Lead investigator Detective Constable David McDonald
00:44:40described trying to process the murders of children in such a
00:44:44violent and calculated way for such incomprehensibly selfish
00:44:48reasons and feeling deeply affected by the sheer evilness
00:44:51of commissioner's actions and even his behavior in court.
00:44:55McDonald said he has nightmares seeing the children and not
00:44:59being able to help them. I believe that through his crimes
00:45:03he has created a tremendous negative emotional impact on a
00:45:07whole community of people in Saint John.
00:45:10Saint John High School Counselor Mary Ashton statement
00:45:13talked about an overwhelming trauma for many of the school's
00:45:17students and staff. The teen attended the school and the
00:45:20close knit International Baccalaureate music program
00:45:23experienced an especially profound loss. Former Saint
00:45:27John Mayor Mel Norton read a statement about the broad
00:45:30impact on the community, saying the crimes shocked the
00:45:33conscience and damaged the community sense of safety and
00:45:37challenged its belief that the most vulnerable among us
00:45:40will be protected. Norton said the community response shows
00:45:44the children will not be forgotten. And now, he said,
00:45:48the community must ensure that children are protected,
00:45:51newcomers welcomed and that no one believes they must face
00:45:55fear or suffering alone.
00:45:59COUNTRY IT'S THE MOST DRAMATIC SPIKE IT'S EVER SEEN.
00:46:04SPIKE IT'S EVER SEEN. >> WE ARE RECEIVING A CRISIS >> WE ARE RECEIVING A CRISIS TEXT EVERY 90 SECONDS.
00:46:07TEXT EVERY 90 SECONDS. >> Reporter: THE KIDS' HELP >> Reporter: THE KIDS' HELP PHONE HAS SEEN A GRADUAL
00:46:11PHONE HAS SEEN A GRADUAL INCREASE IN THE NUMBER OF INCREASE IN THE NUMBER OF PEOPLE USING THE HELP LINE
00:46:15PEOPLE USING THE HELP LINE SINCE THE PANDEMIC BUT NOTHING SINCE THE PANDEMIC BUT NOTHING LIKE THIS YEAR.
00:46:18LIKE THIS YEAR. >> IT'S ALWAYS STRESSING WHEN A >> IT'S ALWAYS STRESSING WHEN A YOUNG PEOPLE REACHES OUT AND
00:46:21YOUNG PEOPLE REACHES OUT AND TALK ABOUT THE FACT THAT THEY TALK ABOUT THE FACT THAT THEY ARE THINKING ABOUT AND HAVE
00:46:25ARE THINKING ABOUT AND HAVE THOUGHTS OF SUICIDE. THOUGHTS OF SUICIDE. WE HAVE DEFINITELY SEEN AN
00:46:29WE HAVE DEFINITELY SEEN AN INCREASE IN YOUNGER PEOPLE, INCREASE IN YOUNGER PEOPLE, YOUNGER THAN THE AGE OF 12,
00:46:32YOUNGER THAN THE AGE OF 12, TELLING US THAT THEY ARE
00:46:36TELLING US THAT THEY ARE THINKING ABOUT SUICIDE OR
00:46:40THINKING ABOUT SUICIDE OR ENDING THEIR LIFE. ENDING THEIR LIFE. WE NEED TO BE THERE TO SUPPORT WE NEED TO BE THERE TO SUPPORT THEM.
00:46:44THEM. >> Reporter: THE NONPROFIT IS >> Reporter: THE NONPROFIT IS SEEING A 24% INCREASE IN CALLS
00:46:47SEEING A 24% INCREASE IN CALLS ACROSS THE COUNTRY ESPECIALLY ACROSS THE COUNTRY ESPECIALLY AT NIGHT.
00:46:50AT NIGHT. WHILE NUMBERS IN NUNAVUT REMAIN
00:46:56WHILE NUMBERS IN NUNAVUT REMAIN BELOW THE NATIONAL AVERAGE BELOW THE NATIONAL AVERAGE YUKON TOPS THE LIST WITH AN
00:46:59YUKON TOPS THE LIST WITH AN ALARMING 63% INCREASE.
00:47:02ALARMING 63% INCREASE. WITH STUDENTS RETURNING TO
00:47:07WITH STUDENTS RETURNING TO SCHOOL NEXT MONTH THE CALLS ARE SCHOOL NEXT MONTH THE CALLS ARE ABOUT A RANGE OF COMPLEX
00:47:11ABOUT A RANGE OF COMPLEX ISSUES. ISSUES. >> WHETHER IT'S NOT JUST ABOUT >> WHETHER IT'S NOT JUST ABOUT SCHOOL BUT WONDERING ABOUT
00:47:14SCHOOL BUT WONDERING ABOUT THEIR FUTURE. THEIR FUTURE. I'M GOING TO SCHOOL, IS A.I.
00:47:18I'M GOING TO SCHOOL, IS A.I. GOING TO TAKEAWAY MY JOBS, OR
00:47:21GOING TO TAKEAWAY MY JOBS, OR I'M GRADUATING AND WHAT DO I
00:47:27I'M GRADUATING AND WHAT DO I DO. DO. THERE'S A CONCERN ABOUT CLIMATE
00:47:30THERE'S A CONCERN ABOUT CLIMATE CHANGE AND FLOODING AND JUST
00:47:32CHANGE AND FLOODING AND JUST THE IMPACTS OF SOCIAL MEDIA,
00:47:35THE IMPACTS OF SOCIAL MEDIA, THE STRESS THAT HAVING DEVICES
00:47:36THE STRESS THAT HAVING DEVICES HAS AFFECTED YOUNG PEOPLE.
00:47:39HAS AFFECTED YOUNG PEOPLE. >> THERE'S A DICHOTOMY IN THIS.
00:47:46>> THERE'S A DICHOTOMY IN THIS. THE KIDS' HELP PHONE IS BEING
00:47:50THE KIDS' HELP PHONE IS BEING UTILIZED IN THE RIGHT CAPACITY, UTILIZED IN THE RIGHT CAPACITY, RIGHT? RIGHT? THIS MEANS THAT KIDS ARE AWARE
00:47:54THIS MEANS THAT KIDS ARE AWARE THAT THERE IS A RESOURCE OUT THAT THERE IS A RESOURCE OUT THERE THAT CAN SUPPORT THEM.
00:47:57THERE THAT CAN SUPPORT THEM. >> Reporter: SHE SAYS SHE HAS A
00:47:59>> Reporter: SHE SAYS SHE HAS A MESSAGE FOR YOUNG PEOPLE MESSAGE FOR YOUNG PEOPLE STRUGGLING WITH MENTAL HEALTH
00:48:03STRUGGLING WITH MENTAL HEALTH ISSUES AND WONDERING IF THEY ISSUES AND WONDERING IF THEY NEED HELP.
00:48:07NEED HELP. >> MY MESSAGE IS IT'S OKAY FOR
00:48:09>> MY MESSAGE IS IT'S OKAY FOR THEM TO BE SEEN, IT'S OKAY FOR
00:48:16THEM TO BE SEEN, IT'S OKAY FOR THEM TO LAND SAFELY SOMEWHERE THEM TO LAND SAFELY SOMEWHERE WHERE THEY CAN TRUST SOMEONE
00:48:19WHERE THEY CAN TRUST SOMEONE WITH THEIR STORIES WITH. WITH THEIR STORIES WITH. IT'S IMPORTANT FOR THEM TO GET
00:48:21IT'S IMPORTANT FOR THEM TO GET THAT SUPPORT AND BE COMFORTABLE
00:48:25THAT SUPPORT AND BE COMFORTABLE AND HAVE A MENTOR AND HAVE A AND HAVE A MENTOR AND HAVE A RELATIONSHIP THAT THEY FEEL
00:48:28RELATIONSHIP THAT THEY FEEL GOOD TO BE AROUND.
00:48:30GOOD TO BE AROUND. >> Reporter: SHE HOPES PARENTS >> Reporter: SHE HOPES PARENTS
00:48:35Check this out. This is a NASA ER 2A repurposed Cold War spy
00:48:37craft, and it was just tracked flying
00:48:40back and forth over Western Canada for six hours straight.
00:48:43So why is a NASA spy plane flying over Canada?
00:48:46It's up there because of these fire clouds,
00:48:48a phenomenon we don't fully understand. I'll explain.
00:48:52Canada is dealing with explosive wildfires like the
00:48:55Bald Range Fire that erupted in size on August 7th. And NASA
00:48:59sent this high altitude spy plane to track a terrifying
00:49:02weather event born out of the flames
00:49:04cloud called pyro cumulonimbus, or firecloud. Here's how these
00:49:08firestorms work. When a wildfire gets big enough and
00:49:11hot enough in a short amount of time, it triggers giant,
00:49:14violent updrafts. the Super heated air and moisture act
00:49:17like a vacuum, pulling winds and oxygen into
00:49:19the base of the fire, giving it the fuel it needs
00:49:22while punching smoke straight up into the sky. This creates A
00:49:26literal thunderstorm, one that generates its own
00:49:28downbursts, erratic lightning strikes,
00:49:31and even fire tornadoes. It was officially added to the
00:49:34International Cloud Atlas in 2017 as Cumulonimbus Flamm agenus,
00:49:37and scientists have been trying to understand them ever since.
00:49:41Data from the World Climate Research Program shows that
00:49:44these storms act like chimneys. For a long time,
00:49:47scientists thought only big volcanic eruptions or nuclear
00:49:51blasts could force particles into the stratosphere. Now we
00:49:54know these intense pyrocumulus can shoot plumes of black
00:49:57carbon and aerosols up to 16 kilometers into the lower
00:50:00stratosphere, where they stay trapped. And
00:50:03climate change is making these fire cloud
00:50:05producing mega fires occur more often and the most often in
00:50:09Canada, according to the latest
00:50:10research. And that's exactly why NASA is flying a spy plane
00:50:14directly over the smoke at 60, 000 feet. It's a modified
00:50:17Lockheed U2, nicknamed the Dragon Lady,
00:50:19an aircraft used by the US military back in the pre
00:50:22satellite era for exactly this purpose. Studying the ground
00:50:25from incredibly high, the R2 sits safely in the
00:50:28stratosphere looking straight down into the core of the storm.
00:50:31It's measuring the exact height, temperature and thickness of
00:50:34the plume in real time.
00:50:36The goal is to figure out exactly how these firestorms
00:50:39develop so we can forecast them, because understanding this fire
00:50:42monster is the first step to surviving it. Johanna Wagstaff,
00:50:46CBC News, Vancouver.
01:00:31Probably just a sucker to the branding and marketing.
01:00:34[Christine] We all need it, but how do we know
01:00:36we're getting the protection we're paying for?
01:00:39Should Canadians be concerned about what could be on store shelves?
01:00:43Absolutely. Don't take any product
01:00:45that's protecting your health at face value.
01:00:47[Christine] How much can you trust what the companies are sellin?
01:00:51You'll never get the protection on the bottle.
01:00:52Sunscreen is not your only line of defence.
01:00:58[upbeat music]
01:01:03[Christine] We're diving into sun safety at the beach.
01:01:07I cut out enough vices that I figure I can have one vice,
01:01:11and that is the sun.
01:01:12I'm from the Caribbean, so, actually, we just enjoy the sun.
01:01:17[Christine] We hear from a lot of you
01:01:18that sunscreen is a hot topic.
01:01:21Everybody have to use it.
01:01:23It's not about colours. It's for everybody.
01:01:26And when I don't have sunscreen on, I can feel myself burning.
01:01:2830 on the body, 50 on the face.
01:01:30[Christine] That little SPF number is a big deal
01:01:33when it comes to staying sun safe.
01:01:36Higher number, higher protection. SPF 50, 'cause if you're gonna put it on,
01:01:39you might as well get the maximum protection. If that's how they market it, right,
01:01:43what else am I supposed to do? It's like--
01:01:46If I don't work at the sunscreen lab, I just have to go by what they say.
01:01:49[Christine] Can we trust sunscreen to keep us safe in the sun?
01:01:52We're gonna put that to the test.
01:01:54But first, we're catching up with Dr. Julia Carroll,
01:01:58a dermatologist. So, who should be wearing sunscreen?
01:02:01Everybody should be wearing sunscreen.
01:02:03I know that people who feel they have a darker skin tone,
01:02:06they feel they have this layer of protection.
01:02:07There is some protection, but you're still getting damage
01:02:12in terms of age spots, wrinkling, fine lines.
01:02:15So with skin of colour or darker skin tones,
01:02:18we often have a delay in diagnosing a skin cancer.
01:02:22So trying to prevent those cancers is just as important
01:02:25in a darker skin tone than it is in a lighter skin tone.
01:02:27[Christine] So we all need it. But what is SPF?
01:02:34SPF: Sun Protection Factor.
01:02:38It's not magic. It's math.
01:02:40It measures how much UVB it takes to burn skin
01:02:44with sunscreen on versus without it.
01:02:48Two types of rays to look out for in the sunlight:
01:02:51UVA. Deep-diving rays.
01:02:54They get under your skin, cause wrinkles, aging,
01:02:57long-term damage, some cancers, too.
01:03:01UVB. The surface scorchers.
01:03:03They're the ones that burn you.
01:03:05And yes, they can cause cancer as well.
01:03:08See "broad spectrum" on the bottle?
01:03:11That's your UVA shield.
01:03:12But SPF? That only talks about UVB.
01:03:17Higher SPF means your skin takes longer to burn from UVB.
01:03:21Not invincibility, just more protection
01:03:24if you actually apply enough.
01:03:27But how much protection are you actually getting?
01:03:31To find out, we're in New Jersey.
01:03:34It may not be sunny,
01:03:36but sunscreen is still top of mind for this lab.
01:03:39They're inviting us to watch how a product's SPF is measur.
01:03:43Welcome to the lab. [Christine] Michael Traudt runs human tris
01:03:46at Consumer Product Testing Company.
01:03:52So, can anyone be a product tester?
01:03:55[Michael] For all the major sunscreen methods,
01:03:58they want you to have people that are on the lighter side
01:04:01of skin tone so that you can readily burn. [Christine] So you're gonna mildly burn the skin?
01:04:05[Michael] Very mildly burn it. She won't feel it.
01:04:07So you're always using human testers? -Yes. -It seems a bit--
01:04:11You know, it's the year 2026.
01:04:13Does it seem a bit archaic to still be doing this on people?
01:04:16[Michael] It's very archaic because you're causing a burn,
01:04:20which is an inflammatory response,
01:04:22and that's a very variable thing. I'm going to apply the first product.
01:04:26[Christine] And that's not the only variable.
01:04:29How a technician applies sunscreen
01:04:31can impact the final SPF number, too.
01:04:34Technicians try their best to standardize how they apply.
01:04:38[technician] That's it for the first application. [Christine] So to figure out the SPF,
01:04:42it looks like you're using a very precise amount,
01:04:44-and the application is precise. -Absolutely.
01:04:46But does it mimic how people do it in the real world at all?
01:04:49It provides a reliable way to apply it so that every lab,
01:04:55every company is applying the same amount.
01:04:57But a number of studies have been conducted
01:05:00that show that on average,
01:05:02people apply far less than half of what we do on this test.
01:05:07[Christine] Would I be getting the SPF that's on the bottle
01:05:10if I applied far less than what I'm seeing here?
01:05:14You'll be getting protection, but it'll be proportionately
01:05:17less depending on how much you apply.
01:05:18[Christine] Each tester will be burned in three areas:
01:05:22one for the product being tested,
01:05:24one to compare it to a contro,
01:05:26and one with no sun protection at all.
01:05:29About 24 hours later,
01:05:31a lab technician scores how red the tester's back turd
01:05:35compared to unprotected skin using just their eyes.
01:05:40From that, they calculate an SPF number.
01:05:44Sunscreen makers are only required to do
01:05:47one test at one lab on ten people.
01:05:51And unless the formula changes or a regulator steps in,
01:05:55that's it. So how can we trust we're getting
01:05:58the protection we're paying f?
01:06:00We're going to find out for ourselves,
01:06:03grabbing one popular sunscreen off store shelves
01:06:06and sending it to five different labs.
01:06:09The bottle says SPF 50.
01:06:12What will the labs say?
01:06:16While we wait,
01:06:18we're meeting someone who's seen the dark side of the sun.
01:06:21[knocking] [dog barking]
01:06:25-Annette? -Hi! Hi, Christine.
01:06:27-Christine. Nice to meet you. -Nice to meet you. Come on in.
01:06:30[Christine] Annette Cyr survived a 12-year battle
01:06:33with skin cancer.
01:06:36You got into your teen years, everybody wanted to tan.
01:06:39I was out trying to do that. Not successfully, but,
01:06:42you know, I did spend a lot of time outdoors,
01:06:46and, uh, it was intense sun at that time.
01:06:50[Christine] At age 39, she shows her dermatologist
01:06:53a small, itchy mole on her ankle.
01:06:55The dermatologist didn't think it was anything. She said, "I'll take it out if it makes you feel better."
01:06:59And it came back a week later positive for melanoma.
01:07:03[Christine] Melanoma usually starts on the skin,
01:07:06but can invade the bloodstream or lymphatic system,
01:07:09making it the most aggressive form of skin cancer.
01:07:12It's not a simple burn off in the doctor's office and done.
01:07:18It's, uh, pretty significant.
01:07:20[Christine] Annette had multiple scans, skin grafts, surgeries,
01:07:24leaving her with lifelong sca.
01:07:27And then, she's given five years to liv.
01:07:30I think processing that type of information is difficult,
01:07:35but I came to the conclusion that I can't control that.
01:07:38That's when I decided to try to do
01:07:40something positive with that diagnosis.
01:07:43[Christine] Annette founded Melanoma Canada in 2009.
01:07:47A key message? Sun safety.
01:07:50What would you say directly to somebody
01:07:52who feels like they are enjoying the sun?
01:07:54You know, if I'm unlucky, it's okay, they can treat that.
01:07:58You can't possibly imagine the stress
01:08:02and the physical harm this does to you over time.
01:08:07It does change your life. Annette is cancer free now.
01:08:11I'm fortunate to be alive. All I can do is present the information
01:08:15and hope people take it to heart.
01:08:17[Christine] She says her story is a warning,
01:08:20especially to those pushing misinformation online.
01:08:28[man] The sun does not cause cancer.
01:08:30You're actually more likely to get burned, or the sun is
01:08:33more likely to damage your skin when you wear sunscreen.
01:08:35[Christine] Dr. Carroll is watching along with us.
01:08:38It's very frustrating because we work so hard
01:08:40to protect our patients and get the message out.
01:08:43Do the sunscreens that are on store shelves cause cancer?
01:08:46Absolutely no way. Do they contain toxic ingredients?
01:08:49Not when applied on your skin as directed.
01:08:53So what a lot of these influencers
01:08:56and sunscreen haters do is that they read through papers
01:08:59and they look for one little line, and then that's the thing that they'll jump on
01:09:03and shout from the rooftops.
01:09:05[Christine] So experts agree sunscreen is safe.
01:09:08But how effective is it?
01:09:10Our first lab result is in.
01:09:13Remember that sunscreen we bought off the shelf?
01:09:15It said SPF 50. -Okay. -This lab says...
01:09:19It's 34.
01:09:21SPF 30 lets in about 3% of UV rays,
01:09:25compared to 2% from SPF 50.
01:09:28Although that gap seems minim,
01:09:30experts tell us over a long day with a lot of sun,
01:09:33it can be a big deal.
01:09:35So, why the difference?
01:09:42Will the other labs agree on this SPF?
01:09:45Or is this popular Canadian product
01:09:48giving you less protection than you think?
01:09:51Making me a little nervous. [Christine] That's coming up.
01:10:03Hi there, Canada.
01:10:05Hi Siri,
01:10:07How are you holding up?
01:10:12It's been difficult to say the least.
01:10:16I intend to resign as party leader, as Prime Minister.
01:10:22The funny, not so funny thing about the
01:10:24world right now
01:10:26is the thing that can consume your thoughts
01:10:29is the thing you maybe didn't see coming.
01:10:34My favorite word? Tariff
01:10:37is going to be cracking down. Minimum 10% tariff on all
01:10:40imports. Some contracts are already getting cancelled.
01:10:43Facing a potential 25 or even 50% tariff on steel exports.
01:10:46We're already hearing about layoffs. Feeling the financial
01:10:50pain of Canada's 25% counter tariffs. He believes that
01:10:53Canadians would benefit greatly from becoming the 51st state
01:10:56when our sovereignty is threatened.
01:10:59You do what you can. He is trying to break us. So you have
01:11:03questions. How should Canadians be preparing for that next trip?
01:11:07What is your plan? How seriously are you taking
01:11:10this threat of 100% tariffs on foreign made films?
01:11:13A lot of questions. How is Hamilton bracing for tariff
01:11:16impact? When we talk about counter
01:11:19terrorists, do those affect you? How much does it cost to be
01:11:22patriotic when picking items at the grocery store?
01:11:26And while your elbows have been up, elbows up.
01:11:30For us, it's the sleeves rolled up.
01:11:33Because you need answers about your neighborhood, your world,
01:11:37your Canada,
01:11:39and what it means for all of us to say we are Canadian.
01:11:48Our journalists countrywide and all over the world are on the
01:11:51case.
01:11:53Do you think you're gonna have to close?
01:11:56I hate to think about that.
01:12:04I'm about 15 kilometers from the Russian border. Where are
01:12:08Canada's allies? Where are Canada's markets?
01:12:11What is this country's place on the planet?
01:12:14It's the uncertainty that's the
01:12:16this issue. What is the next thing to happen and what will
01:12:20it mean for all of us? We assume that it will be a
01:12:24difficult Rd. Canada. We got you and we are right there
01:12:29right beside you trying to make sense of it with you.
01:13:50[Christine] Our investigation into sunscreen is more than skin deep.
01:13:54If you're gonna put it on, you might as well get the maximum protection.
01:13:57[Christine] We're sending the same sunscreen lotion
01:13:59to five labs to see if they get the same SPF.
01:14:03Given how many variables there are in the testing,
01:14:06do you think that such a specific SPF number
01:14:09on the label makes sense? You have a point, absolutely.
01:14:13[Christine] So far, one lab says
01:14:15our product isn't giving the protection it advertises.
01:14:1834. It's supposed to be 50.
01:14:21More results are coming. But first...
01:14:29we're in Toronto... [indistinct]
01:14:33[Christine] ...giving these beachgoers a glimpse into their future.
01:14:39This special UV camera can reveal sun damage
01:14:43under the skin, invisible to the naked eye.
01:14:46-I'm excited. -I am a little nervous. Not skin cancer.
01:14:50[Christine] Along with us is dermatologist Julia Carrol.
01:14:54We'll see things like sun damage,
01:14:57which will show up as pigmentation.
01:14:59I don't feel myself burning, but I'm real interested
01:15:01to see if that was a mistake.
01:15:03[cameraman] So if you can look right down into the lens there.
01:15:06Look a little bit up for me. Can we take the sunglasses off?
01:15:09-Oh, we can. -Okay. So, we're seeing little bits of pigmentation,
01:15:13-especially around the eyes. -Yep.
01:15:17[Christine] Each dark spot could come back to haunt them.
01:15:22[Carroll] You know, we always say that it's like a postcard from the sun,
01:15:26and they're sitting on your face reminding you that at some point,
01:15:29you didn't have enough sun protection on.
01:15:31With my visible eye, I see a lot of sun damage here,
01:15:34same in this area here. And then as expected, they go together.
01:15:37So you see the pigment damage
01:15:39and then you see the visible sun damage as well.
01:15:44You're making me a little nervous, but you're making me think
01:15:47I have to be more religious or careful
01:15:50about putting on my sun cream on a regular basis.
01:15:56[Carroll] I think that you're doing a great job protecting your skin.
01:15:59That's good. Credit to my mom. [Carroll] I think overall you still have young,
01:16:03-healthy, beautiful skin. -Thank you. But we wanna protect it going forward.
01:16:07Okay.
01:16:10[Christine] So how can we be sure we're protecting properly?
01:16:15So I wear spray on my body, cream on my face
01:16:19and then, like, a stick on my scalp and my ears.
01:16:21I do spray, then cream on my face.
01:16:24[Christine] But do all those methods apply equally?
01:16:27We're putting that to the tes. I put it first here.
01:16:31[Christine] Since sunscreen blocks most UV light,
01:16:33we can easily see where sunscreen has been applied
01:16:36with our special camera. First up, lotion.
01:16:39[Carroll] So hopefully -we'll see a good coverage. -Okay.
01:16:43Ah! See, you did a really good job.
01:16:45[laughing]
01:16:47You always forget about your ears, don't you? It's like...
01:16:49Well, I think that I wouldn't have been able
01:16:52to do any better with anything else. [Carroll] I think A++. You did a great job.
01:16:56Thank you. [Christine] Lotion isn't that tough to spread.
01:16:59But what about even more convenient methods
01:17:02like sunscreen sprays? Will you cover my eyes?
01:17:06This is the worst part. I don't know if I can reach.
01:17:09[Christine] How did they do? God...
01:17:12Not bad, maybe.
01:17:14I could've put more up here and on my shoulders.
01:17:17My back...
01:17:19I can't really see, but I think it's a little patchy.
01:17:21So do you see the spots you missed?
01:17:23So you missed around your mouth. See these white areas?
01:17:26-Yeah. -You missed around your mouth. But you did a good job of the back of your neck.
01:17:30-Oh, well. -[laughing]
01:17:32[Christine] The problem with spray sunscreens
01:17:34is that you lose a lot of the spray.
01:17:37Dr. Carroll's tip? Spray it in your hand and then apply it,
01:17:41and then you rub it in so you get all the little spots -that maybe didn't reach. -Yeah.
01:17:45[Christine] And last up, a sunscreen stick.
01:17:48Okay, any more than that, I'd be cheating. Oh, my goodness.
01:17:51See all the spots that were missed? I think an important area that you missed
01:17:55was around your mouth and around your eyes,
01:17:57because those are areas that can get damaged more easily
01:18:02-from an aging perspective. -Yes.
01:18:05[Christine] Our UV camera can only show us
01:18:07where sunscreen was applied, not if it was enough.
01:18:11So we have another test for that.
01:18:15In the lab, SPF tests are done by weight.
01:18:17It's two milligrams of product
01:18:20per centimetre squared of skin,
01:18:22which means to get the same SPF as they got in the lab,
01:18:25we have to apply that much.
01:18:27To do our sunscreen math, I measure my face with tape.
01:18:31These are all the places that I would put sunscreen on.
01:18:37Okay, I think I'm all covered.
01:18:39I stick that tape on grid papr
01:18:41and count to see how many square centimetres my face is.
01:18:45So, based on our calculation,
01:18:47we need 664 milligrams of sunscreen.
01:18:52That's 0.66 grams.
01:18:54Using a scale, I try to apply that much to my face.
01:18:58Now, personally, I don't normally buy mineral sunscreen
01:19:01because it leaves this white film. And it isn't easy.
01:19:04So, it took me three goes at it.
01:19:07Most people wouldn't put sunscreen on three times.
01:19:10A chemical sunscreen takes even longer.
01:19:13I think that's how much I would normally put on.
01:19:16Oh gosh, I'm not even halfway there yet.
01:19:18It takes five applications
01:19:20to get the right amount of sunscreen on my face.
01:19:23I don't think I would ever put on this much sunscreen.
01:19:27Does anyone?
01:19:29-[Diffey] Hi, Christine. -Hi, Professor Diffey.
01:19:31We're connecting with Professr Brian Diffey near Exeter, UK.
01:19:34Thanks for taking the time to chat with us. He spent his career testing sunscreen
01:19:38and how it should be applied.
01:19:40We know from studies that if you give a bottle of sunscreen
01:19:43to someone and say, "Just put this on,"
01:19:45people will typically put it on to about
01:19:48a third to a half of that thickness.
01:19:49It's really starting to make me question
01:19:52how much protection it's offering me. You'll never get the protection on the bottle.
01:19:56You'll never get that protection unless you're extreme
01:19:59because most of us will not apply it
01:20:02at the thickness that it's tested at.
01:20:04The important thing with sunscreen is to use it.
01:20:06Don't worry too much about the SPF and all the rest of it.
01:20:10Just apply the stuff to your skin
01:20:12and the more generously you feel able to apply it,
01:20:15the better the protection. [Christine] Our tests so far
01:20:19shows the SPF label isn't always accurate.
01:20:22We have three more results in.
01:20:24Remember the sunscreen we sent in was labelled SPF 5.
01:20:28The first lab told us this product was SPF 34.
01:20:33The second lab says SPF 60.
01:20:37Seems like a big difference.
01:20:39And the other labs aren't any more consistent.
01:20:42Now, we have SPF 44 and SPF 50.
01:20:47That's two labs saying the SPF meets or exceeds
01:20:50what's on the label.
01:20:52Two saying it gives less protection than advertised.
01:20:55There's one result to come.
01:20:57But there's something else Canadians should know about
01:20:59the sunscreen on store shelve. I was there for about nine years.
01:21:03[Christine] Brian Ecclefield worked at AMA Labs. It did testing
01:21:07for some of the largest sunscreen companies in the world.
01:21:10For a long time they were sort of recognized as faster, cheaper
01:21:14and potentially going to provide higher SPF label values
01:21:17than some of the competition.
01:21:19So like when you really start understanding
01:21:21that those three things are true simultaneously, you should question it.
01:21:25[Christine] In 2017, AMA was caught testing sunscreen
01:21:29on fewer than the 10 people required
01:21:32and fabricating results.
01:21:34The owner even went to prison over it.
01:21:37Did this shake your faith
01:21:39in that little SPF numbers on the label? Completely.
01:21:43When I started working at AMA,
01:21:45I wholeheartedly believed in what they were doing.
01:21:48I mean, I thought at that time
01:21:50I was making the industry a better place
01:21:54in some little way.
01:21:55So as I was leaving, it utterly crushed me
01:21:59sort of walking away from that after having,
01:22:01you know, seen everything for what it was
01:22:03once I knew what was going on and I quit.
01:22:06Once the news hits, Australia tells brands
01:22:08that used AMA data to retest their products.
01:22:11Health Canada didn't appear to do anything,
01:22:14but do tell us some sunscreens they approved did use AMA Labs.
01:22:20Their position?
01:22:21It's on manufacturers to make sure the lab is doing its job.
01:22:26Since Health Canada doesn't require companies
01:22:28to retest their products unles their formulations change,
01:22:32they acknowledge products relying on AMA data
01:22:35could still be on store shelv.
01:22:37So, Health Canada told us that there were products
01:22:39that they approved that were tested in AMA labs,
01:22:42but they didn't say anything to Canadians.
01:22:45Do you think they should have?
01:22:47I do. And I still don't think it's too late.
01:22:49Making consumers aware that there was a problem
01:22:52that has been very public
01:22:55and people have gotten in trouble for it, there's proven fraud,
01:22:59that would be one way to get started.
01:23:02Two, would be reach out to the brands directly.
01:23:05Notify them that there was wrongdoing.
01:23:07That's the-- That's going to be the most effective way.
01:23:09Push it on the brands to pull their products if they know they were tested there.
01:23:16[Christine] If Health Canada isn't stepping up, we will.
01:23:20If the companies don't know how well protected you are,
01:23:21how do you have a chance of thinking of how well protected you are?
01:23:25[Christine] We're demanding answers
01:23:27from Canada's biggest brands after the break.
01:23:36To truly understand a news story, you need to connect with the people in the moment.
01:23:40Everybody's in panic mode, witnessing their struggles and
01:23:43resilience.
01:23:45I'm OK. This is really my last hurrah. Investigating and
01:23:48digging for the fact it's actually a picture of me and
01:23:52her, you know? See. Yeah, you can see that for sure.
01:23:55That's on her tombstone to get you answers. That's your friend
01:23:59and that's you.
01:24:01I'm Adrian Arseneau. This is the National Canada's newscast.
01:24:07Hi there, Canada.
01:24:10How are you holding up?
01:24:14The funny, not so funny thing about the
01:24:17world right now
01:24:19is the thing that can consume your thoughts
01:24:22is the thing you maybe didn't see coming.
01:24:26My favorite word, tariff, minimum 10% tariff on all
01:24:30imports. Some contracts are already getting cancelled.
01:24:33We're already hearing about layoffs. Feeling the financial
01:24:37pain of Canada's 25% counter tariffs. He is trying to break
01:24:41us. So you have questions. How should Canadians be preparing
01:24:45for that next trip? What is your plan?
01:24:47How seriously are you taking this threat of 100% tariffs on
01:24:51foreign made films? A lot of questions. How is
01:24:54Hamilton bracing for tariff impact?
01:24:57How much does it cost to be patriotic when picking items at
01:25:00the grocery store? And while your elbows have been
01:25:04up, elbows up.
01:25:06For us, it's the sleeves rolled up.
01:25:09Because you need answers about your neighborhood, your world,
01:25:13your Canada,
01:25:17our journalist countrywide, and all over the world are on
01:25:21the case. Do you think you're going to have to close?
01:25:25I hate to think about that.
01:25:34Where are Canada's allies? Where are Canada's markets?
01:25:37What is this country's place on the planet?
01:25:40It's the uncertainty that's the biggest issue. What is the next
01:25:43thing to happen and what will it mean for all of us?
01:25:48We got you and we are right there right beside you trying
01:25:53to make sense of it with you.
01:26:08[Christine] We are all obsessed with SPF.
01:26:12The SPF is really a crude indication
01:26:15of how well a product protects you.
01:26:18Do not read anything at all into the actual number.
01:26:21It's meaningless when it comes to the protection
01:26:24you're getting on the day that you choose to apply that sunscreen.
01:26:28[Christine] And we learn Health Canada approved sunscreens
01:26:31that were tested at a lab shut down
01:26:33after faking results.
01:26:36It's important that North America
01:26:38comes to understand the risk that's currently ongoing.
01:26:42[Christine] We asked sunscreen makers
01:26:44how often they test their products and where.
01:26:47While some say they didn't rey on AMA for testing,
01:26:51none of the companies would share their lab reports with .
01:26:55They tell us they follow Health Canada's rules.
01:26:58In our lab test, we've gotten results all over the map.
01:27:02The bottle we bought said SPF 50,
01:27:04but labs we sent it to said it's 34, 44, 50 and 60.
01:27:11And now the last lab says it's SPF 15.
01:27:15I mean, you'd hope for some consistency. I mean, that's ridiculous.
01:27:19To be fair, if the companies don't know how well protected you are, how do you have a chance
01:27:22of thinking of how well protected you are, I think?
01:27:25[Christine] We bring our results
01:27:27to skin cancer survivor Annette Cyr too.
01:27:30You never want to hear that
01:27:31because we're putting our health in the hands of others.
01:27:35I want to be reassured as a consumer and as a survivor
01:27:39that what they say on the label is reasonably close.
01:27:44There should be a level of confidence
01:27:46in the testing procedures
01:27:49and in the results that are communicated
01:27:51that we're getting what we think we're getting. The results are really quite worrying, aren't they?
01:27:55So it begs the question,
01:27:57which one was right or were any of them right?
01:28:00[Christine] We're not revealing which sunscreen brand we test.
01:28:04Our focus is on the process, not the product.
01:28:07So, we asked Health Canada for an on-camera interview.
01:28:11They declined and won't direcy comment on our findings.
01:28:14So, we need to keep taking protection into our own hands.
01:28:18Yeah, I'm going to listen to my mom more.
01:28:20I use my sunscreen every day
01:28:24and really hope that there will be government regulations
01:28:27as to what SPF really means.
01:28:29That to me is very, very important. [Christine] Sunscreen is important,
01:28:33but it should be your last line of defence.
01:28:36So you want to use a hat, you want to use sunglasses,
01:28:39you want to use sun protective clothing
01:28:42and you want to stay in the shade when it's sunny.
01:28:45But I think it's going to pay off in the long run. You know, when you're in your 50s or 60s,
01:28:49you're still going to have the beautiful skin.
01:29:04Hi there Canada.
01:29:08The funny, not so funny thing about the
01:29:10world right now is the thing you maybe didn't see coming.
01:29:16My favorite word? Tariff. Minimum 10% tariff on
01:29:19all imports. We're already hearing about layoffs. He is
01:29:24trying to break us.
01:29:27So you have questions. How should Canadians be preparing
01:29:30for that next trip? How seriously are you taking
01:29:33this threat? How is Hamilton bracing for
01:29:35tariff impact? And while your elbows have been
01:29:38up, elbows up, for us it's the sleeves rolled
01:29:41up. Because you need answers.
01:29:45Our journalists countrywide and all over the world are on the
01:29:50case. Canada, we got you and we are right
01:29:53there, right beside you trying to make
01:29:56sense of it with you.
01:30:27[Asha] We're testing the customer service of Canada's big three telecom.
01:30:31This will be my fourth call
01:30:33trying to find resolution with this issue.
01:30:35[Asha] From automation... Ian is having a conversation with the bot.
01:30:40-[Asha] ...to disconnection. -They dropped my call.
01:30:42[Asha] Insiders reveal the restrictions they face.
01:30:51[Asha] Plus, we call up a country
01:30:53that's putting bad customer service on hold.
01:30:56We want to make sure that the rights that we have as consumers
01:31:00are respected and enforced. [Asha] This is your Marketplace.
01:31:06The phone lines are open. [Bob] Coming up today on the phone-in,
01:31:10what's been your customer service experience with telecom providers?
01:31:14Asha Tomlinson is joining us from her studio in Toronto today.
01:31:17[Asha] We're on the Maritime Noon show with host Bob Murphy...
01:31:211-800-565-1940 is the number.
01:31:23[Asha] ...tackling telecom troubles
01:31:26and the customer service headaches that come with them.
01:31:28[caller] He said it looks like it's been charged over and over and over.
01:31:31$1,580. Okay.
01:31:34If you could give us a time frame of what it took
01:31:38to get your money back... [caller] It was no less than, you know, ten hours
01:31:41of phone time going back and forth with different people.
01:31:44-Yeah. -[Asha] Yeah. Ten hours, that's-- I mean, that's more than a full workday.
01:31:48That's a workday plus overtime. Asha, I think we have somebody else on the line.
01:31:52[Asha] Yeah, Paul Ratchford in Sydney, Cape Breton.
01:31:54And I hear you have a beef with Bell.
01:31:57[Paul] I do, yeah. My issue was
01:32:00being charged for an account that I didn't have.
01:32:02All right, well, Paul, I mean, what a tale. [Asha] Darin Greenlaw in New Brunswick.
01:32:06How would you rate the customer service experience?
01:32:09[Darin] Oh, I'd rate it about a two out of twenty.
01:32:11[chuckles] Two out of twenty.
01:32:14At a time when complaints about our phone, internet,
01:32:17and TV services are at an all-time high,
01:32:21you're telling us customer service is at an all-time low?
01:32:27Amas Tenumah has got all the intel.
01:32:30He's spent years running call centres
01:32:32and now advises CEOs across North America
01:32:35on how to improve their customer care.
01:32:38Amas, thanks for helping us out.
01:32:40Thanks for having me. I cannot think of an issue
01:32:42that unifies people more than this.
01:32:44[Asha] He says it's often by design.
01:32:47Every single part of it is designed to do one thing.
01:32:51Not to resolve your issue,
01:32:53but to save money and preserve revenue for companies.
01:32:57So what you call bad customer service,
01:32:59they would call deflection, they would call efficiency.
01:33:03And you would call that loss of your time, you would call that rage.
01:33:07[Asha] We hear that rage from many Canadians.
01:33:10[callbot] Which of these services are you calling abou? [Asha] So we're testing the customer service
01:33:13of the big three telcos: Bell, Rogers, and Telus.
01:33:17Hey, everyone. Welcome to Marketplace's call centre.
01:33:21-Hey! -Thanks for being here.
01:33:24All three testers have an isse
01:33:26they've been trying to get resolved for weeks,
01:33:28but so far, no luck. [callbot] Please remain on the line.
01:33:35[Asha] Vicki Sloot is from Toronto. She's with Bell.
01:33:38Her Fibe TV box was recently upgraded,
01:33:41and she was promised all the same channels
01:33:43for $5 less a month.
01:33:46I got the new PVR box the next day,
01:33:49and half my channels are gone.
01:33:51And they won't give me any of my channels back
01:33:54unless I pay an extra at least $25.
01:33:57[Asha] Vicki's already spent hours online and on the phone.
01:34:00She's even escalated to the resolutions team.
01:34:03But she's still waiting for an answer. What's your goal for this test today?
01:34:07I just want my channels back. [laughs] It's winter, it's cold, we're all snowed in,
01:34:11and I really just want some of my core channels back.
01:34:14[Asha] Kim Piché is also from Toronto.
01:34:16Her cell plan's with Rogers.
01:34:18Six months ago, her bill goes up $30
01:34:21when she stops getting a corporate employee discount,
01:34:24even though she's still on the job.
01:34:26Your goal is to get your discount reinstated,
01:34:29maybe get a credit, and if not, then what?
01:34:33I will-- I will go to someone else. So it's ultimatum day for Rogers.
01:34:36For me, yeah, today, yes. Okay. We'll see what happens.
01:34:40And testing Telus is Ian Bullen from Vancouver.
01:34:43My mother has been with Telus probably since 1993
01:34:47before she passed at the end of August.
01:34:48[Asha] Ian wants access to her most recent bill
01:34:51to find a $93 credit from September.
01:34:54But he doesn't know how it's been paid out.
01:34:56He's also disputing a $200 charge for unreturned equipme.
01:35:01But there's no unreturned equipment?
01:35:03There's not. It's just hard to get anywhere with them.
01:35:06You're not gonna give up, though?
01:35:08No, I'm not gonna give up. I can't. I have to.
01:35:11I'm responsible for wrapping up Mom's estate,
01:35:13and I'm gonna call them again today,
01:35:16and we'll see what happens. [Asha] So we're hitting the phones
01:35:19and logging into live chat.
01:35:22We want to know, how long will our testers wai?
01:35:25Will they be stuck on hold or transferred from agent to agent?
01:35:29I'm on hold.
01:35:32[Asha] And will anyone actually solve their problems?
01:35:35Watching along with us, Amas and Mohammed Halabi...
01:35:39I've spent, like, 20 years on the phone is what it feels like.
01:35:42[Asha] ...founder of MyBillsAreHigh.com.
01:35:44-Yes, I can hear you. -[Asha] He negotiates with telcos all the time.
01:35:48So I feel their frustrations,
01:35:51and hopefully today we can resolve it. Let's find out what happens.
01:35:54Go ahead. Start your engines.
01:35:57♪
01:36:03[automated voice] Calls made to and from Telus may be recorded
01:36:05for quality assurance and training purposes. [callbot] Which account are you calling about?
01:36:09The one ending in 76 or 98?
01:36:12Neither account.
01:36:14I'm seeing Ian's head begin to nod in disappointment.
01:36:19It begins. Yes. Already.
01:36:23The frustration. Ian is having a conversation with the bot.
01:36:28The bot can't understand him. Neither account. [callbot] I understand.
01:36:31Is that a personal,
01:36:33EPP, exclusive partner program, business,
01:36:36-or corporate account? -No.
01:36:38[Asha] With Rogers, Kim actually gets through to an agent within minutes.
01:36:42And this will be my fourth call
01:36:44trying to find resolution with this issue.
01:36:46She's been doing this a while.
01:36:48That's a great tactic, to force them to acknowledge
01:36:52-the history of this situation. -Right off the bat.
01:36:55Turns out Kim hits the automad option for sales, not service.
01:36:59The agent says she'll help. [agent] But I don't wanna send you of.
01:37:03I wanna see if we can handle this on the phone.
01:37:05What do you make of the fact that she went to sales?
01:37:08The thing people need to realize is
01:37:10companies view service as an expense.
01:37:13So when you say things that involve money,
01:37:16you get human help.
01:37:18When you say things that are around service at the cost of money, you're going to be
01:37:22put through the loop. I'm on hold.
01:37:25[Asha] After 25 minutes, Kim gets her $25 discount bac.
01:37:30[agent] I've applied it to your account.
01:37:31-Oh, you have? -So now you have-- I have, ye.
01:37:34So now your plan is $62.50 before taxes.
01:37:38To be honest, I wasn't prepared for that.
01:37:40[laughs] Like, I was prepared to have to do battle again.
01:37:43You're doing much better than these two over here, yeah.
01:37:47But her battle's not over yet.
01:37:49Moving on to Vicki,
01:37:51she tries calling Bell's resolution manager.
01:37:53Can't get through. The chat agent can't help.
01:37:56Neither can the main customer service lin.
01:37:58Hi, I'm calling about an account issue for my Fibe TV.
01:38:02[Asha] Exhausting all her options,
01:38:05she's left waiting for the manager to call her back.
01:38:08They can't do anything anymore.
01:38:09So I am locked into this one agent, it seems.
01:38:13-You feel handcuffed, right? -I can't do anything else.
01:38:16[Asha] Ian's on the line with Telus. Hello?
01:38:21Hello? They dropped my call.
01:38:24-Drops calls. -Just as you said. They dropped my call.
01:38:27[exhales] Okay. Blood pressure.
01:38:29[Asha] Meanwhile, with her discount in hand,
01:38:32Kim is transferred to a customer service rep
01:38:34who says she can't get a credt for the months she overpaid.
01:38:37[representative] There cannot be any kind of credit that will be refunded. And that's what I'm disputing.
01:38:41[Asha] So Kim makes her case,
01:38:43and the frontline rep says she'll see what she can .
01:38:46[representative] Let me just take a look again with my support team.
01:38:49[Asha] While Kim waits, we're talking to a Rogers employee
01:38:53who handles those types of escalation calls.
01:38:55We're not identifying him and also altering his voice,
01:38:59because he's afraid speaking t will cost him his job.
01:39:02How much agency do frontline employees have
01:39:06to help customers when we're talking about
01:39:09issues with billing, for example?
01:39:20Is that why so many issues get escalated up to you?
01:39:25[Asha] He says he's getting more calls from outsourced agents
01:39:29who often struggle to solve even the simplest issues.
01:39:56[Asha] But it's not just at Rogers.
01:40:02[Asha] This employee, whose voice is also altered
01:40:05because she fears being fired,
01:40:07has been a customer service rp at Telus for more than a deca.
01:40:10So would you say that when you started,
01:40:14that you had more agency than where you're at now?
01:40:33[Asha] Now, she says every credit and refund she gives
01:40:36is closely monitored.
01:40:43[Asha] Back at our Marketplace call centre,
01:40:46after 40 minutes, Vicki gets a call back
01:40:48from Bell's resolution manage.
01:40:50[manager] Is it something to do with your TV programmin?
01:40:53[Asha] She says she's looking into it, which means more waiting for Vicki.
01:40:57[manager] So let me work on this. The waiting game again.
01:41:00[Asha] Our experts saw that one comi.
01:41:02They called that before you even got on the phone.
01:41:05They said, "I bet you she'll say, 'Okay, I'm looking into this. I'm handling it.'"
01:41:09-And then take time. -Yeah, I was a little shocked because she said, "Okay, have a great day,"
01:41:12I thought, "Aren't you coming back to tell me?" How long does
01:41:15-this take to look into? -Yeah. Ian's back on the line with Telus
01:41:19after his first call disconnects.
01:41:21They tell him the credit was refunded in December,
01:41:24but the agent isn't sure where that money went.
01:41:27[agent] I just don't know how it was returned or sent to you.
01:41:31[Asha] Then, 19 minutes in...
01:41:33Oh. Call failed.
01:41:36Call failed. I've got two bars.
01:41:39Happens all the time, especially with TELUS.
01:41:41I deal with this every day. What's up with that?
01:41:44I have no idea, but you would think that a telecom provider
01:41:47would have a really good telecom infrastructure
01:41:50so their calls won't disconnect on customers.
01:41:52[Asha] On Ian's third call,
01:41:54the agent confirms his refund has been issued.
01:41:57[agent] It normally takes about four to six weeks.
01:42:00And where is it going to be refunded to?
01:42:03[agent] Um, a cheque refund.
01:42:05[Asha] The cheque's in the mail, they say.
01:42:08And remember that $200 equipment charge on his late mom's account?
01:42:12[agent] It's automatic once we close the account.
01:42:14[Asha] It's now reversed. So why would it auto-generate
01:42:18a $200 equipment service charge?
01:42:20It doesn't make sense to me. Can you explain?
01:42:30Hello?
01:42:35Call failed.
01:42:38Call failed.
01:42:40The system is designed to frustrate
01:42:43as many people as possible.
01:42:44So part of the design is that people will give up.
01:42:47So, that you don't have to incur that expense. [Asha] Three strikes for TELUS.
01:42:51But Ian's not giving up. [man] Are you gonna call a fourth time?
01:42:55Yeah, I'm going to call. I need to get, I'm trying to get some answers.
01:42:58So here we go. [automated voice] Welcome to TELUS.
01:43:06[Asha] Coming up, the delays drag on.
01:43:09Make no mistakes. There's no hold music, but you're also on hold there too.
01:43:12You're not going to give up though, are you?
01:43:14Will the telecoms tackle our tester's issues?
01:43:25Hi there, Canada.
01:43:27Hi Siri,
01:43:29How are you holding up?
01:43:34It's been difficult to say the least.
01:43:38I intend to resign as party leader, as Prime Minister.
01:43:44The funny, not so funny thing about the
01:43:46world right now
01:43:48is the thing that can consume your thoughts
01:43:51is the thing you maybe didn't see coming.
01:43:56My favorite word? Tariff
01:43:59is going to be cracking down. Minimum 10% tariff on all
01:44:02imports. Some contracts are already getting cancelled.
01:44:05Facing a potential 25 or even 50% tariff on steel exports.
01:44:08We're already hearing about layoffs. Feeling the financial
01:44:12pain of Canada's 25% counter tariffs. He believes that
01:44:15Canadians would benefit greatly from becoming the 51st state
01:44:18when our sovereignty is threatened.
01:44:21You do what you can. He is trying to break us. So you have
01:44:25questions. How should Canadians be preparing for that next trip?
01:44:29What is your plan? How seriously are you taking
01:44:32this threat of 100% tariffs on foreign made films?
01:44:35A lot of questions. How is Hamilton bracing for tariff
01:44:38impact? When we talk about counter
01:44:41terrorists, do those affect you? How much does it cost to be
01:44:44patriotic when picking items at the grocery store?
01:44:48And while your elbows have been up, elbows up.
01:44:52For us, it's the sleeves rolled up.
01:44:55Because you need answers about your neighborhood, your world,
01:44:59your Canada,
01:45:01and what it means for all of us to say we are Canadian.
01:45:10Our journalists countrywide and all over the world are on the
01:45:13case.
01:45:15Do you think you're gonna have to close?
01:45:18I hate to think about that.
01:45:26I'm about 15 kilometers from the Russian border. Where are
01:45:30Canada's allies? Where are Canada's markets?
01:45:33What is this country's place on the planet?
01:45:36It's the uncertainty that's the
01:45:38this issue. What is the next thing to happen and what will
01:45:42it mean for all of us? We assume that it will be a
01:45:46difficult Rd. Canada. We got you and we are right there
01:45:51right beside you trying to make sense of it with you.
01:47:12[Asha] We're testing the customer service
01:47:14of Canada's biggest three telecoms,
01:47:16Bell, Rogers and TELUS. Call failed.
01:47:21Call failed. [Asha] And it's not just customers who are speaking out.
01:47:25Employees are too.
01:47:31[Asha] This technician has worked for TELUS for more than two decades.
01:47:34We're altering his voice because he's still on the job.
01:47:45How bad is it?
01:47:54So an experienced tech then has to come in and redo
01:47:58or fix the work of these contractors?
01:48:03[Asha] He says techs have high sales targets to meet.
01:48:06You're expected to upsell customers when you're in a service call
01:48:09or you're trying to fix or install something?
01:48:14[Asha] And the customer service rep at TELUS
01:48:17says she's also pushed to increase people's bills.
01:48:25Do you feel at this point in your career
01:48:28that the purpose of your job is to solve customer issues?
01:48:39[Asha] At Rogers, this employee says
01:48:41it's the same deal there.
01:48:43Are reps measured by how much revenue
01:48:46they can add to an account?
01:48:53So sell and add to their bill, not lower it.
01:49:04[Asha] Amas Tenumah has run call centres around the world.
01:49:08The representatives, the agents, are victims of this process as well.
01:49:12They have a scorecard.
01:49:14They can cost them their bonuses
01:49:16and they can cost them their jobs. And on those scorecards
01:49:20is how long was that call they had with you?
01:49:23How often are they issuing credits?
01:49:25There is a long list of metrics that are in conflict
01:49:31with them delivering exactly what you want.
01:49:34[Asha] Checking in on our Rogers tester,
01:49:37after an hour and 19 minutes, it's another win for Kim.
01:49:42I appreciate that. [Asha] The Rogers agent can't give Kim a refund,
01:49:46but she'll give her two months free service.
01:49:49Okay, I'm doing the math in my head. Yeah, I can take that.
01:49:52That's a compromise. Done.
01:49:55What a waste of a day.
01:49:57[Asha] God, I know. Kim, man, get it.
01:50:00A great result for you, for sure.
01:50:02I don't know what to say. It's just like I'm speechless. But it's just good customer service.
01:50:06Service should be that way. Absolutely.
01:50:09I agree 100%.
01:50:11Rogers says they notified Kim last summer
01:50:14that her discount needed to be renewed.
01:50:16They say they have an intensive training program for new agents,
01:50:20that they do take people's feedback,
01:50:22and they continue to improve the customer experience.
01:50:26But still, no victory for Vicky.
01:50:28More than three hours later,
01:50:30her Bell case manager is done for the day with no call back.
01:50:34But make no mistakes, there's no hold music, but you're also on hold there, too.
01:50:38You're not going to give up, though, are you? I hope not.
01:50:42Doesn't sound confident, Vicky. Maybe we'll talk in a year.
01:50:45The same day we tell Bell about Vicky, they reach out to her,
01:50:49give her a $30 discount off her monthly bill.
01:50:52Bell tells us they didn't live up to their commitments in Vicky's case
01:50:56and add they're investing in the customer experience.
01:50:59And any assertion that they designed their operations
01:51:03to avoid resolving issues is simply not true.
01:51:06As for Ian, he's on his fourth call with TELUS.
01:51:10[agent] It was credited and completed on December 17th.
01:51:15[Asha] And he learns his credit isn't a cheque.
01:51:18It was deposited into one of his bank accounts months ago.
01:51:22So several calls and plenty of confusion later,
01:51:25his mom's TELUS account is now closed.
01:51:28Zero balance. He says the process to get here
01:51:31should never be this hard.
01:51:34Well, it's just frustrating. I don't have time for this.
01:51:37People don't have time for this.
01:51:39TELUS confirms they refunded the account
01:51:41and paid out the credit in December.
01:51:44They say they're reviewing frontline training
01:51:46to ensure they address customer concerns promptly.
01:51:50The Canadian Telecommunications Association
01:51:52says their providers continue to invest in improving service
01:51:56and work to resolve concerns fairly and directly.
01:52:01For the bigger picture,
01:52:02we're in Ottawa to meet Josée Bidal Thibault,
01:52:05the commissioner responsible for resolving telecom complaints.
01:52:09This past year, we received a record number of complaints,
01:52:12over 23,000 of them. [Asha] Topping the list?
01:52:16Billing beefs like incorrect charges and missing credits.
01:52:20We hear the same from Canadians who email us.
01:52:22It's clear that customer frustration exists,
01:52:25that there are complaints out there that need to be handled,
01:52:28and there is an opportunity to do better.
01:52:31[Asha] She says the majority of complaints
01:52:34get resolved within 20 days. But what they can't handle?
01:52:38All those dropped calls and long wait times.
01:52:41The quality of customer service isn't in your mandate,
01:52:44but should it be? That would be fully within the purview of the regulator,
01:52:48and our job is to be transparent about the things that we're seeing,
01:52:52what the pain points are, what the frustration is.
01:52:59[Asha] Coming up, we take you to a country
01:53:01putting customers at the front of the queue.
01:53:04That will change the everyday life of millions of consumers.
01:53:07[Asha] And ask why Canadians are left on hold.
01:53:17Hi there, Canada.
01:53:20How are you holding up?
01:53:24The funny, not so funny thing about the
01:53:27world right now
01:53:29is the thing that can consume your thoughts
01:53:32is the thing you maybe didn't see coming.
01:53:36My favorite word, tariff, minimum 10% tariff on all
01:53:40imports. Some contracts are already getting cancelled.
01:53:43We're already hearing about layoffs. Feeling the financial
01:53:47pain of Canada's 25% counter tariffs. He is trying to break
01:53:51us. So you have questions. How should Canadians be preparing
01:53:55for that next trip? What is your plan?
01:53:57How seriously are you taking this threat of 100% tariffs on
01:54:01foreign made films? A lot of questions. How is
01:54:04Hamilton bracing for tariff impact?
01:54:07How much does it cost to be patriotic when picking items at
01:54:10the grocery store? And while your elbows have been
01:54:14up, elbows up.
01:54:16For us, it's the sleeves rolled up.
01:54:19Because you need answers about your neighborhood, your world,
01:54:23your Canada,
01:54:27our journalist countrywide, and all over the world are on
01:54:31the case. Do you think you're going to have to close?
01:54:35I hate to think about that.