Canada: CBC News Network — Marketplace

20260816 01:30 UTC · 00:30:55 · 369 transcript segments · GDELT Visual Explorer · plain-text transcript · Event Map

Marketplace puts the country's top telecom companies to the test after hearing from so many about poor customer service. We speak with call centre insiders who say a lack of training, job outsourcing and sales pressures are contributing to the decline in service.

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Transcript

Original Broadcaster Captioning (Enhanced). Treat it as a searchable index of what was broadcast, not a quotation record.

00:01:22And we begin tonight with the first murder of the year in Dawson Creek.
00:01:27[Mark] January 2025.
00:01:29Gunfire rings out in Dawson Creek.
00:01:32One man is shot at this hotel and survives.
00:01:35Across the street,
00:01:37another man shot in an apartment isn't so lucky.
00:01:41[newscaster] Now, police are not commenting,
00:01:43but CJDC TV News has learned
00:01:45Johnny Joel Freeman was murdered.
00:01:48[Mark] Johnny Joel Freeman,
00:01:50a local man with a lengthy criminal record.
00:01:53In this case, the Mounties made an arrest.
00:01:5623-year-old Nolan Schmidt was taken into custody
00:01:59the night of the murder. And yet what finally seemed like a win
00:02:03for the Mounties was anything but.
00:02:06I think that he is just an individual
00:02:09that feels rage
00:02:11and he doesn't have the proper outlets for it, right?
00:02:14[Mark] Outreach worker Jan Atkinson believed Schmidt
00:02:17was a ticking time bomb with mental health issues.
00:02:21Here's Schmidt when he was a kid
00:02:23in a video posted on Facebook.
00:02:26That's three times, bud. Look at this shit.
00:02:29[Mark] And it was clear to Atkinson years ago,
00:02:32the ticking time bomb would explode.
00:02:35I was upset that he had the opportunity
00:02:38to even be out in the community. He'd been caught with weapons in the car.
00:02:42He was a drug runner, he's a drug dealer. [Jan] I think he was a drug runner.
00:02:46He hung around with some bad guys.
00:02:48He did some really bad things.
00:02:50[Mark] And one day Atkinson says Schmidt took a run at her
00:02:53when he was staying at the shelter where she worked.
00:02:56He was pretty angry with me
00:02:57and he started running towards me,
00:03:00and he was pretty hyped up. And were you afraid for your own safety?
00:03:04Yeah, yeah. [Mark] That's when Atkinson wrote this letter.
00:03:08Schmidt was going back to jai,
00:03:10and Atkinson gave the judge a long list of reasons
00:03:13why he needed to stay there and get help.
00:03:16"I am begging the courts to remand
00:03:18Mr. Schmidt into custody," she wrote.
00:03:21I had written a letter to the judge being like,
00:03:23"You know, blood's gonna be on your hands."
00:03:28If he's released back into the community. If he's released back into the community.
00:03:31What was your fear?
00:03:33My fear was that he would murder somebody.
00:03:37♪
00:03:42Do you like coming out here to get a little peace and quiet?
00:03:45Yeah. Usually there's an engine running, but. [chuckles]
00:03:49[Mark] Andy Tylosky calls the Peace River region
00:03:52"the last of the Wild West."
00:03:54He's a farmhand who grew up here.
00:03:58He remembers Nolan Schmidt as a kid.
00:04:03[Andy] I knew his mom from her days as a bartender in Fort St. John.
00:04:06She always spoke about her son, and she was just proud, as proud as could be,
00:04:10about this young man. She was the glue in Nolan's life then.
00:04:14Yeah, yeah, they were very, very close.
00:04:17[Mark] Until she died when Schmidt was 18.
00:04:21[Andy] He found her. -What did that do to him? -It just wrecked him.
00:04:27He lost his sense of hope. The most important thing to him,
00:04:31the only rock he had in his life.
00:04:32And he told me at the funeral he just started drinking,
00:04:38because that was the only way that it kind of numbed the pain.
00:04:41And he never really stopped.
00:04:44[Mark] Tylosky remembers years later, Schmidt contacted him from ja.
00:04:48He had a sentencing hearing and needed to tell the judge
00:04:51he had a place to stay, so Tylosky showed up
00:04:54to court to give Schmidt a chance to go straight.
00:04:58I was gonna provide him a relatively safe environment,
00:05:01as much as I could. But you, at that point in his life,
00:05:04-you were his last hope. -Pretty much, yeah.
00:05:08[Mark] But Tylosky says within a month
00:05:10things started to fall apart.
00:05:12-Was he doing drugs? -Oh, he was cracked right out.
00:05:15As soon as he got his first welfare check, it went right up the pipe.
00:05:19[Mark] When Tylosky accused Schmidt
00:05:20of stealing money from him, things got violent.
00:05:23[Andy] We're driving just from downtown Fort St. John,
00:05:26just happened to be passing the police detachment
00:05:30when he pulls my kitchen knife out on me and goes,
00:05:34"Give me-- Like, you're not gonna do this with me.
00:05:36I will, you know, kill you," basically.
00:05:41[Mark] The police in nearby Fort St John
00:05:43defused the situation and took Schmidt into custody.
00:05:46At that point, Tylosky thought he was done
00:05:48with Schmidt for good, assuming he was behind bars.
00:05:51But then his phone rang.
00:05:53Two hours later, I get a call from him: "They've released me.
00:05:57They just wanna get rid of me out of the jail." Like, they didn't wanna deal with him.
00:06:00But here's a guy...
00:06:03who is...
00:06:06a loose cannon, who has mental health issues.
00:06:09I mean, there's warnings on file about this guy.
00:06:14-He's pulled a knife on you. -Yeah. [Mark] He's been arrested by the police.
00:06:17And they just release him and say "Good luck"?
00:06:20Mm-hmm. Yeah, I guess so. That was that.
00:06:23We have to remember that police officers are people too,
00:06:26and nobody likes to work harder than they have to.
00:06:28[scoffs] I think it's sometimes where it comes down to. Like, he would have been a lot of paperwork,
00:06:32a lot of trouble for them to deal with.
00:06:36[Mark] Two days later, Johnny Joel Freeman was shot dead.
00:06:40Yeah, but it certainly wasn't some sort of coordinated gang attack, I can tell you that much for sure.
00:06:44[laughs] And I'm lucky in a lot of ways.
00:06:46-[Mark] Could have been you. -It could have been me.
00:06:51You know, I think we just all lost a little bit more faith
00:06:54in the system that we're supposed to trust.
00:06:57And until we can trust the system,
00:06:59people aren't gonna have trust in coming forward.
00:07:02Nothing's gonna happen. -[Mark] Nothing gonna change. -No.
00:07:07[Mark] Some things never change.
00:07:09Four months later in Dawson Creek, another murder.
00:07:13It was mid-April when police discovered an abandoned truck
00:07:17on this lonely stretch of dirt road southwest of town.
00:07:21Inside the truck, the body of Emily Ogden.
00:07:25The RCMP gave her the unlucky distinction:
00:07:28she was Dawson Creek's murder victim number 13.
00:07:33That abandoned truck belonged to a well-known drug dealer
00:07:36in Dawson Creek, and a familiar name to us:
00:07:39Arron Linklater. It had been just over a year
00:07:43since five people stormed his house with guns in the middle of the night.
00:07:47But time hadn't erased Linklater's lasting memory of that violent night.
00:07:52There was a girl in the situation.
00:07:53She was laughing at me. I'll never forget her laugh.
00:07:58[Mark] That girl was Emily Ogden,
00:08:00Dawson Creek's 13th murder victim.
00:08:03Let me take you back to the home invasion-- Absolutely.
00:08:06Because the woman who laughed in your face
00:08:09-is Emily Ogden. -Yep. She's dead.
00:08:11She winds up dead and her body's found in your truck.
00:08:14Yep. My house was broken into and my truck was stolen.
00:08:17I was drunk, came home.
00:08:19I had no idea what exactly the circumstances are to it.
00:08:22I was blown away, 'cause I woke up
00:08:24really, really intoxicated still. Then I got taken into custody.
00:08:28I had no idea of all the details. It was like--
00:08:31You have no idea that Emily Ogden was dead? -No. -Do you have anything
00:08:35-to do with her death? -No. But you know that you're a suspect.
00:08:38-Yeah, prime. -Prime suspect.
00:08:43But the police aren't the only ones
00:08:45who think Linklater killed Emily Ogden.
00:08:47He says everyone in town believes that too,
00:08:50including Emily's criminal friends.
00:08:53Do you walk around now with a bulletproof vest? -I do. -Why?
00:08:57Major Crimes came here and said that my ex-girlfriend and I,
00:09:00that our lives are directly in jeopardy.
00:09:02-Somebody wants to kill you. -Yeah.
00:09:05And I just told them to get in their Jeep,
00:09:08and I said, "Can you guys go around the block
00:09:10and park right over by the neighbour's house?
00:09:13Because that's where the line up to kill me begins.
00:09:15Get the fuck off my property."
00:09:19[Mark] By April of 2025,
00:09:21the police had their hands full in Dawson Creek.
00:09:23Another unsolved murder, and every indication
00:09:27the cycle of violence would continue.
00:09:29We live in a farming community,
00:09:31but it's like, we have this new generation of entitled children.
00:09:35-Do you know what I mean? -[Mark] Entitled and armed.
00:09:38Entitled and armed, and it's just,
00:09:41I've never seen anything like it.
00:09:45[Mark] When we come back, we follow a new lead
00:09:47in the mysterious disappearane of this man from Dawson Creek.
00:09:51My name is Mark Kelley. I'm with the CBC program The Fifth Estate.
00:09:54We're asking questions about the disappearance of Cole Hosack.
00:13:17of Canada's Wild West, then there's a growing need
00:13:20for a sheriff to ride into town and clean it up.
00:13:26With 13 homicides in four yea,
00:13:28Dawson Creek now has a murder rate
00:13:3014 times the national average.
00:13:36Families of the victims continue to wait for answers.
00:13:40It's a wait that aches.
00:13:44Take the case of Cole Hosack.
00:13:46He's been missing for almost two years.
00:13:49He was passing through Dawson Creek
00:13:51when he stopped at a bar to ring in the New Year. The police have confirmed
00:13:55there was an altercation outside the bar. And then what happened?
00:13:59And then he's just never seen again.
00:14:02[Mark] But how could he just disappear? Exactly.
00:14:06[Mark] His mother, Julie Hosack, has been pleading for help,
00:14:09searching for answers ever since.
00:14:11I could feel that there's fear in Dawson Creek right from the beginning.
00:14:16[Mark] The Fifth Estate has learned late last year
00:14:18the Mounties arrested and questioned a suspect in the case:
00:14:23Matt Lawton.
00:14:25We also learned the last persn Cole Hosack called
00:14:28the night of his disappearance was the same Matt Lawton,
00:14:31a suspected drug dealer in Dawson Creek.
00:14:35So we went to Lawton's house armed with questions.
00:14:39Hey, Matt. My name is Mark Kelley, I'm with the CBC program The Fifth Estate.
00:14:43We're asking questions about the disappearance of Cole Hosack.
00:14:48[Mark] His family is looking for answers,
00:14:49and we are just looking for your help to explain
00:14:52about what happened that night.
00:14:57[Mark] He had your phone number.
00:14:59He made a call to you. It was the last call he made.
00:15:04[Mark] Why would he have your number?
00:15:09We don't know where he is, Matt. His family is looking for answers.
00:15:17[Mark] In the end, the Mounties released Lawton without charg.
00:15:20The RCMP now say they are treating
00:15:22Hosack's disappearance as a murder.
00:15:25The case remains unsolved, and still no sign of his body.
00:15:32Behind the fear in Dawson Cre,
00:15:34there is one name that rises above the rest:
00:15:37Tanner Murray, the infamous repeat offender,
00:15:40arrested last year with a small arsenal of weapons.
00:15:44And the more people learn about Murray and his criminal convictions,
00:15:47the more suspicious they've become. Do you think Tanner Murray had something to do
00:15:51with Renee's death? No comment.
00:15:56Are you afraid that commenting on that could get you more death threats?
00:16:00Yes. 100%.
00:16:04I don't personally know Tanner. Just what he's done to people.
00:16:09Which is?
00:16:10Drugs. You name it.
00:16:14Well, if you know this, presumably police know this. [community member] Oh, the police know,
00:16:18but they've got to get the evidence. -Nobody will come forward. -[Mark] Why not?
00:16:21[community member] They're scared. Yeah, people in town have told us
00:16:25they don't even wanna mention his name because they fear that
00:16:28that could mean trouble for them.
00:16:31What impact does Tanner,
00:16:34or has Tanner Murray had on the community of Dawson Creek?
00:16:38I think he's mostly just instilled a real sense of fear.
00:16:40I think until Tanner, you know, sees some accountability,
00:16:45I think that that will continue to be an issue.
00:16:49[Mark] Murray has never been charged with murder,
00:16:52but his criminal record continues to grow.
00:16:54This spring, the RCMP in neary Grande Prairie, Alberta,
00:16:58pulled over an SUV with stolen license plates.
00:17:01Inside the vehicle?
00:17:03Tanner Murray, who was wanted for violating his probation.
00:17:07The RCMP later turned up a guitar case filled with guns
00:17:10and drugs-- cocaine, fentanyl, methamphetamines--
00:17:15and hundreds of rounds of ammunition.
00:17:18Murray is now being held without bail.
00:17:24We're here at the courthouse in Grande Prairie, Alberta,
00:17:27where Tanner Murray is facing a string of criminal charges related to his arrest
00:17:31with that guitar case full of guns and drugs.
00:17:34Well, his lawyer made an appearance before a judge
00:17:36here this morning, saying at this stage,
00:17:38Murray will not plead guilty.
00:17:40So that means, much to the relief of the people in Dawson Creek,
00:17:44Tanner Murray will remain in custody... for now.
00:17:49While Murray is in jail, his half-brother isn't.
00:17:53This is Jessie Ray Stevens.
00:17:55This year, he changed his profile picture to this,
00:17:58armed with a Beretta pistol.
00:18:00He was in custody until recently,
00:18:02when attempted murder charges against him were dropped.
00:18:05The witness failed to show up and testify.
00:18:09After Murray's arrest in Grande Prairie, Stevens posted this picture.
00:18:13It's him with Murray as kids, with an ominous warning...
00:18:29Also on the receiving end of threats, Arron Linklater,
00:18:33the drug dealer we interviewed this spring.
00:18:35He spoke by phone to Fifth Estate producer Timothy Sawa
00:18:38days before we returned to Dawson Creek this fall.
00:19:19[Mark] When we went back to speak to Linklater this fall,
00:19:21we found the RCMP forensics team entering his house.
00:19:27Day turned to night before we got an indication
00:19:30about what was happening insi.
00:19:34We've been outside Arron Linklater's house now
00:19:36for several hours, waiting for answers.
00:19:39We weren't sure whether the RCMP had taken him into custody
00:19:42or charged him with any crimes.
00:19:44But just minutes ago, the body removal unit arrived,
00:19:48and it became clear to us,
00:19:49Arron Linklater would not be leaving his home alive.
00:20:11[solemn music]
00:20:15Police are calling his death suspicious.
00:20:18No one has been charged.
00:20:21In our interview, Linklater told us how lethal drugs are used
00:20:25to quietly kill people in Dawson Creek.
00:20:29Is there a salt shaker in the room? Okay. I'm gonna show you something
00:20:33about how much carfentanil it takes to kill a human body.
00:20:37That's enough to kill three people.
00:20:40So it's an assassin's drug. Guy will come over and party,
00:20:44make like you're his best fucking friend in the world. "Hey, man, here's a gram for you,
00:20:47here is a gram for you, and here's gram for you.
00:20:49But this gram, it's just for you."
00:20:54[Mark] Despite the threats, one of the last things Linklater told us?
00:20:58He wasn't gonna run from the fear.
00:21:13[Mark] We wrapped up our investigation with questions
00:21:15for the RCMP at their headquarters in Surrey.
00:21:19This time we're sitting down with Staff Sergeant Kris Clar,
00:21:22a senior media relations officer in BC.
00:21:25We spoke with Superintendent Wijayakoon.
00:21:29He said, "Give us six months, and we will have
00:21:33a measure of success for the families
00:21:36in some of these cases." That was one year ago.
00:21:39Since then, there have been no arrests
00:21:43in the investigations into the 11 missing or murdered.
00:21:46There have been no charges.
00:21:48Is this your measure of success?
00:21:52So I just actually spoke with Superintendent Wijayakoon
00:21:55about this very thing. I think he probably regrets adding a timeline there
00:21:59because we're still hopeful
00:22:02that we will come to success in some of these investigations,
00:22:06and I think we're very close to that still.
00:22:09As you build your cases,
00:22:12people in town are watching the people
00:22:14that they suspect are murderers walking free in the community.
00:22:17I think the biggest misconception here is,
00:22:21you know, knowing and proving
00:22:24are two completely different things.
00:22:28We can say that we know this person did it.
00:22:31But we need to, and I think more importantly,
00:22:35prove that in a court of law
00:22:37and successfully prosecute that
00:22:40so that the families of the victims do get that justice.
00:22:45[Mark] We showed the staff sergeant the photo of Jessie Ray Steve,
00:22:48Tanner Murray's half-brother, pointing a pistol.
00:22:52What message do you think this picture sends people in the community?
00:22:56Well, it's obviously a direct threat.
00:22:59Appears to be a direct threat.
00:23:00To anyone to speak ill of his brother,
00:23:04or to testify against his brother, for example.
00:23:09Well, I wouldn't wanna speculate, but...
00:23:12it's a general threat.
00:23:17[Mark] Days before we went to air,
00:23:19the RCMP found another body, this one in a burned-out vehie
00:23:23near this area the locals call Dead Man's Curve.
00:23:26It's the third body discovered here
00:23:29in this bloody string of violence.
00:23:31The RCMP is treating this latest case
00:23:33as yet another homicide,
00:23:36Dawson Creek's 15th.
00:23:41Shyann Hambler's two cousins are among
00:23:43the murdered in Dawson Creek.
00:23:46There's a lot of fear in this town. [Shyann sobs]
00:23:53How do you take that fear away? [Shyann] There's somebody behind this,
00:23:57and somebody has to know something.
00:23:58I just wish that whoever knows this can come forward.
00:24:02I'm proud to stand up for them,
00:24:05because who else is gonna stand for somebody
00:24:08and say something if it's not me?
00:24:13[Mark] When you look at the cycle of violence,
00:24:16which sort of started shortly after
00:24:18you arrived in Dawson Creek,
00:24:21do you see it ending any time soon? I do.
00:24:27You know, I have to have, like, a belief that people are,
00:24:30you know, gonna do the right thing, and I have to have faith
00:24:33that people are gonna have a bit more courage, right?
00:24:36So, yeah.
00:24:40[birds cawing]
00:24:46[theme music playing]
00:24:52Hi there Canada.
00:24:56The funny, not so funny thing about the
00:24:59world right now is the thing you maybe didn't see coming.
00:25:04My favorite word? Tariff. Minimum 10% tariff on
00:25:08all imports. We're already hearing about layoffs. He is
00:25:12trying to break us.
00:25:15So you have questions. How should Canadians be preparing
00:25:19for that next trip? How seriously are you taking
00:25:22this threat? How is Hamilton bracing for
00:25:24tariff impact? And while your elbows have been
00:25:27up, elbows up, for us it's the sleeves rolled
00:25:30up. Because you need answers.
00:25:34Our journalists countrywide and all over the world are on the
00:25:38case. Canada, we got you and we are right
00:25:42there, right beside you trying to make
00:25:45sense of it with you.
00:27:53[sirens blaring]
00:29:39♪
00:30:32we're in Vancouver's downtown east side,
00:30:34the epicenter of a poison drug crisis in Canada.
00:30:38Since 2016, more than 4,000 people have died
00:30:42of opioid overdoses in this city.
00:30:44More than 50,000 across Canada.
00:30:47The main killer is fentanyl.
00:30:49[siren wailing]
00:30:51I was overdosing, like, upwards of twice a day. I think the way that I'm going now, like,
Data courtesy of The GDELT Project (gdeltproject.org), from the Internet Archive TV News Archive. Film strip and transcript are GDELT's, rehosted here under their terms of use, which permit it with this citation.