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00:02:07Various complaints and rights protection efforts have emerged endlessly. The residential peace of many communities has been broken
00:02:11, and service prices are not satisfactory . Account transparency is not sufficient
00:02:15, and the connection of rights is not smooth. These problems are superimposed, causing homeowners and property
00:02:18management to fall into a vicious cycle of confrontation . These frequent
00:02:22grassroots conflicts are intertwined . What practical and effective solutions have
00:02:26various places explored ? Reporters conducted investigations.
00:02:31These days, the Hanyuanjingxuan community in Xincheng District, Xi'an City , is replacing elevators unit by unit
00:02:35. This is a major event that homeowners are concerned about
00:02:38. Because this is also a common
00:02:42wish of all our homeowners . The elevator is
00:02:46.
00:02:52We really admire it. After interviewing many communities, we found that it is not common
00:02:56for community homeowners to have such a positive evaluation of property services
00:03:41. What is the lump sum system? The property company provides services to homeowners with the property fees collected , and bears its own profits and losses
00:03:45. Homeowners pay property fees to the property company according to the price
00:03:49per square meter stipulated by the price bureau . All the work of sanitation and maintenance, patrol, and equipment
00:03:53maintenance management in the community is contracted to the property company
00:03:56. However, in recent years
00:04:46, in addition to elevators that often strike, there are also many problems such as poor environmental sanitation and unqualified fire protection. The community has become dirty, chaotic, and poor, and house prices have dropped to the lowest in this area. In order to protect their rights, both sides have been constantly fighting. What should they do if the problem cannot be solved ? The community has not established a homeowners' committee
00:04:50. Residents keep reporting to various departments
00:04:54. The most distressed and anxious communities
00:04:57often form groups to complain
00:05:00. They mention those problems that we repeatedly urged and supervised . We also checked
00:05:04. You might say that he listened and changed at the time, but he couldn't
00:05:08manage it in the long run
00:05:11.
00:06:12The more conflicts and grievances there are
00:06:19. 10%
00:06:23. The old property company couldn't continue to operate, and finally withdrew in 2024
00:06:29.
00:06:42The reporter learned that in the more than 30 years of development of China's real estate industry
00:06:46, most commercial housing communities have implemented the lump sum payment
00:06:50method where homeowners pay property fees to property companies . Under the lump sum system
00:06:53, homeowners lack the right to know and supervise the use of property fees
00:06:57. In the new building period , community facilities and equipment do not need
00:07:01to be repaired and maintained . The lump sum property management can maintain
00:07:05profits. Homeowners and property can live in peace. In recent
00:07:09years, as community facilities gradually age, service costs increase.
00:07:36In many cities across the country, property disputes have become a prominent contradiction in urban grassroots governance. In order to resolve this contradiction , the Ministry of Housing and
00:07:40Urban-Rural Development has launched it.
00:07:54Facing the social problems caused by the conflicts between homeowners and property management , what methods does Xi'an City intend
00:07:57to use to resolve them ? Currently, the outbreak of conflicts
00:08:01in this community is not only a conflict between community residents, homeowners
00:08:05and property companies , it is essentially a conflict of grassroots governance
00:08:09. As long as we start from this party.
00:10:57China is realizing
00:10:59modernization in its own way
00:11:02.
00:11:12From unclear accounts to clear accounts , whether it is the property management voluntarily
00:11:15disclosing it or the government requiring disclosure, it is a good start
00:11:19. Transforming property service concepts requires establishing a transparent financial
00:11:23disclosure mechanism. For this , Xi'an has adopted the method of government
00:11:27strong supervision. So , what other feasible methods are there to improve property services
00:11:31? Reporters saw in Chengdu that the local area is trying
00:11:34another method . Chengdu Mingrenyuan Community
00:11:38was a high-end residential area characterized by European-style architecture
00:11:42more than 20 years ago. However , ten years later, it became famous for its high risk
00:11:46and low house prices
00:11:48.
00:11:50Broken glass, no drainage system . The community was also very famous for being covered in smoke
00:11:54.
00:12:25He didn't even provide the real financial statements . Even if the provincial accounting firm came, they couldn't
00:12:29figure out his accounts. At that time, he was very resistant. After changing
00:12:32the homeowners' committee and property company , and repeatedly adopting the lump sum
00:12:36system, the problem of transparent financial disclosure still could not be solved
00:12:40. Just when the homeowners' committee's work was difficult to sustain
00:12:44, the community recommended the trust-based property service model. Chengdu started
00:12:47in 2019. This year is the 26th year. 7 years. More
00:12:51than 1,300 communities have adopted the trust.
00:14:49After this property company entered, according to the opinions of the homeowners, it immediately began to eliminate safety hazards in the community, dredge the underground drainage network, remove decorative components that had aged and could fall at any time, repair damaged roads, and regulate parking
00:14:53spaces.
00:15:25This mechanism is equivalent to a mechanism that maintains the balance of power
00:15:28and obligations of multiple parties . Only by uniting
00:15:32can we protect our own property
00:15:36and cooperate with us.
00:16:07Conflicts
00:16:13handle residents' affairs with heart and emotion to win the trust of residents
00:16:20Thank you for watching today's Focus. Goodbye
00:16:37.
00:16:46In 17 years, he worked hard from a vocational school student to become
00:16:50a postdoctoral fellow in the Department of Mechanical Engineering at Tsinghua University . He is a core member
00:16:54of national key scientific research projects , focusing on pushing the processing accuracy
00:16:57of flexible components to a higher level
00:17:01. I hope to use my own example to let them experience
00:17:05it. It's also
00:18:14heavy rain warning . According to the severity, urgency, and development trend of the disaster
00:18:18, it is divided into four levels: blue, yellow , orange, and red
00:18:22, corresponding to general, relatively severe , severe
00:18:26, and exceptionally severe . A blue warning means
00:18:29that the rainfall in 12 hours has reached or will reach 50 millimeters
00:18:33or more, and the rainfall may continue. A yellow warning means .
00:18:44An orange warning means that the rainfall in three hours has reached or will reach 50 millimeters
00:18:48or more, and the rainfall may continue . A red warning means
00:18:52that the rainfall in three hours has reached or will reach 100
00:18:56millimeters or more, and the rainfall may continue. During orange and
00:19:00red warnings , heavy rain has or will cause river and lake
00:19:03water levels to rise, ground transportation to be interrupted, and power lines to be interrupted.
00:19:58Four Spring South, the imperial
00:20:01court
00:20:04in ancient times. The famous wine in modern society.
00:20:39Your dream , my dream
00:20:42, the world's dream
00:20:45, our dream, the dream
00:20:48of the times . Dream of Lan, Meng Liu family
00:20:52. Hello, nature
00:20:56. Hello , partner.