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00:00:30old problems, how to find new solutions. Clearly stipulated, every
00:00:34community must compete for resources and service standards. In the new year, there are
00:00:37more than 1300 communities, introducing trust governance
00:00:40.
00:00:48One floor walks upstairs, making life vibrant.
00:00:51Green life makes the world
00:01:00have more colors. Green
00:01:04sigh, colorful China .
00:01:06。
00:01:10Speak with facts
00:01:11.
00:01:14Focus interview
00:01:16.
00:01:18Hello viewers and friends, welcome to Focus Interview. In recent
00:01:22years, property disputes have always been a pain point of public concern and a difficulty
00:01:26in grassroots governance. The entire
00:03:31work of power outage and maintenance is outsourced to property management companies. However , in recent years, with the aging
00:03:35and damage of community facilities and equipment, owners' opinions on property management companies have grown
00:03:39larger
00:03:39.
00:03:48This problem was brought out
00:03:49.
00:03:55Well, it hasn't been repaired, resulting in 17 households leaking
00:03:58strong hair. We said that after we brought it up, they just didn't repair it. For example, this building has not been maintained for 20 years. Now the owners tell the property company that all the security work has been done, except for the often monopolized elevators and unsatisfactory environmental hygiene, as well as multiple other problems. The small chaotic price has also dropped to the lowest in this area.
00:04:24In order to defend against continuous
00:04:27problems, what if they cannot be solved? No
00:05:00no service as it should be. What bothers the owners
00:05:03the most is that they believe the property company operates in secret, and even if they don't do a
00:05:07good job, the fees are unclear. Many owners began to refuse to pay property
00:05:11fees.
00:07:12In order to resolve this contradiction, the Ministry of Housing and Urban-Rural Development has started
00:07:16the revision of the Property Management Regulations. The revised draft
00:07:20will rename the Property Management Regulations to Property Service Regulations
00:07:23, clarifying the service nature of property. Facing the social
00:07:27problems caused by the contradiction between owners and property, how will Xi'an City
00:07:31solve it ? Currently, the outbreak
00:07:34of contradictions in this community is not only a contradiction
00:07:38between community residents, owners and property companies, it is essentially
00:07:42是
00:08:43What if the property company doesn't operate? In conjunction with the "dual display" of income and
00:08:46service standards, there is also a quarterly selection of property service
00:08:50red and black lists. Based on street inspection and owner voting, if services meet standards,
00:08:54public satisfaction is high, and the property company actively responds to public reasonable demands, it enters
00:08:58the red list. If owner satisfaction is low, complaints are
00:09:02concentrated, and there is still no rectification after supervision, it enters
00:09:06the black list .
00:09:08。
00:09:42Also, there are detailed records of property company staff salaries , elevator maintenance service fees
00:09:46, garbage disposal service fees, etc., for various expenses.
00:09:50Even the cost of buying cleaning brushes for 5 yuan
00:09:54is clearly written. At the beginning of the program, the reporter saw that the scene of replacing the new elevator
00:09:58was that the new property company and the owners negotiated to jointly
00:10:01solve the first-class problems in the community
00:10:03.
00:10:10His accounts are open and transparent .
00:10:46From confused accounts to clear accounts , whether it is the property company voluntarily
00:10:50disclosing them or the government requiring disclosure, it is all a good start
00:10:53.
00:12:25In 7 years, more than 1300 communities have introduced the
00:12:28trust-based property service model, which is used to
00:12:32promote areas that are
00:12:36communities where contradictions and disputes have become very serious
00:12:40. In such areas, we try
00:12:44to use a new method to help them find balance.
00:12:47Not only must it be open and transparent, but also open to participation.
00:12:51The so-called trust-based property service borrows from trust law.
00:13:09The owner's general assembly acts as the trustee, and property fees, public income from the community, and other funds are set up as a trust fund, entrusted to the property management company as the trustee for management. The property management company collects rent according to the agreed proportion, and the remaining funds are all used for community services
00:13:12, changing the regulation that property fees under the contracting system all belong to the property management company
00:13:16. The trust system implements an open budget, and owners decide
00:13:20how to spend their own money . Owners and property companies
00:13:23jointly agree on the main income, expenditures, and
00:13:27service arrangements for the next year. The property company executes it accordingly. The property
00:13:31is only the executor, and the owners achieve self-governance. Under the trust
00:13:35system, all owners explicitly become beneficiaries. The accounts are
00:13:38regularly disclosed to all owners in real time. Every owner can
00:13:42check the accounts at any time through a mini-program or shared
00:13:46fund account. Now, under this model, our accounts
00:13:49are completely open, and our decision-making process is
00:13:53completely open. During the operation process, everyone develops a
00:13:57habit, which is that we all need to participate in the affairs of our community, and then we
00:14:01need to collectively make decisions . The owners of the Mingrenyuan community
00:14:04decided to adopt the trust-based property service after in-depth understanding. Last year, they selected
00:14:08a property company with experience in trust-based services. After this property company
00:14:12entered, based on the owners' opinions , they immediately began to eliminate safety
00:14:16risks in the community and clear the underground drainage pipeline network. The aging
00:14:20decorative parts that were removed from the top of the building could fall at any time
00:14:24.
00:16:38Good afternoon, everyone, this is CCTV News Channel, welcome to "Rule of Law Now"
00:16:42. Da Wangye is a very common tree
00:16:46in coastal cities in the south. Its single leaf weighs
00:16:4910 to 20 kilograms . Such a heavy leaf falling
00:16:53from a high place is enough to kill
00:16:56someone. In Zhuhai, Guangdong , an elderly man encountered
00:17:00such a situation while walking in the community, resulting in over a dozen injuries.