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00:00:01Don't forget that we have also done them at the governorate level. Of course, the
00:00:0549 centers that have been maintained and expanded at the same time, these centers have been
00:00:09expanded in order to expand the available health services,
00:00:12including specialized clinics and dental services. Currently, in our
00:00:15health centers, dental services are provided comprehensively by all dental specialists,
00:00:19from root canal treatment, orthodontics, to restorations.
00:00:23So, patients
00:00:25do not need to go to the hospital because the service is available
00:00:28and close. As the Ministry of Health, we are concerned about alleviating the suffering
00:00:32of citizens. And indeed, my question to you is: have these procedures
00:00:35in health centers really reduced the pressure on hospitals? They have certainly helped
00:00:39citizens. Firstly, they have reduced the burden of travel from one governorate
00:00:42to another. Secondly, they have reduced the burden on citizens to
00:00:46get treatment while being close to their homes. Right? Thirdly,
00:00:49if a patient needs any treatment,
00:00:52yes, or for example,
00:00:55So, you are entering everything, including the doctor in the center can communicate with the virtual hospital through the doctor
00:01:00in the same place for consultations
00:01:04health facilities. How has this and radiological images, and even for endocrine diseases. So, a patient might come to this
00:01:07health center and not find the specialist available, but the family
00:01:11specialist doctor there can communicate with the virtual
00:01:14hospital, with the specialist doctor, whether it's a radiologist or
00:01:18an endocrinologist. And through this,
00:01:20medical consultations and telemedicine
00:01:24are provided. Great! And citizens have benefited from this. Of course, I will give you the numbers now,
00:01:27how many doctors, how many beneficiaries of this
00:01:31service. And currently, we are working under the directives of His Excellency the Minister to expand this telemedicine
00:01:34service in governorates and in
00:01:37other areas. Of course, you answered my question about the governorates. I wanted to ask
00:01:41a separate question about it. So, just by developing health centers in the governorates, you have
00:01:45reduced the burden on citizens to travel or come to the capital. This is our main role,
00:01:48that citizens receive their services in their area. Okay, I also have
00:01:52a question for you: reducing waiting
00:01:56periods is one of the main goals, let's say,
00:02:00and one of the most important goals that the Ministry of Health seeks to reduce overcrowding, especially in
00:02:03hospitals. Yes, exactly. And the activation process
00:02:06is currently underway, meaning it is a plan that exists in the Ministry of Health and will be circulated to
00:02:10all governorates in the Kingdom. And currently, under
00:02:13His Excellency's directives, we have started work in the capital, Amman.
00:02:17Yes, six centers have been activated for the evening
00:02:20get medication. Now, they have entered the period. Great, from 4 PM
00:02:23to 10 PM. The peak period, the period
00:02:27with the highest number of patients, where there are more people. The cases that
00:02:30reach Al-Bashir Hospital in the evening and Prince Hamzah Hospital
00:02:34in the evening period, between 4 and 10 PM. So you have
00:02:37created a new pattern in health centers. People have started
00:02:40to go to specialist doctors and general practitioners,
00:02:43and the service is provided just like in the morning period. Exactly. And currently,
00:02:47approximately 20,000, from 18 to
00:02:5020,000 citizens, visit these centers in the evening
00:02:53period monthly. Yes, back to the topic of telemedicine. I want to know the numbers. What
00:02:57are the numbers? The numbers
00:03:01for telemedicine depend on whether it's for consultations
00:03:04or for
00:03:07specialized consultations. Of course, their number is
00:03:114948, 49. Yes, yes.
00:03:15Great. This is how intensive care, which are
00:03:19ICU patients, benefited from its service. 2441 patients. Even
00:03:22intensive care has heart diseases. Yes.
00:03:26528 cases that benefited from this process
00:03:30over two years. Over... I'm telling you annually. Annually, these
00:03:34are annual numbers. Endocrine disorders:
00:03:37overcrowding in hospitals and reduces 975. Okay. Even nutrition, we
00:03:39follow up on 111 consultations that are available through telemedicine.
00:03:43We are currently working on expanding it nationwide. Great.
00:03:46At the governorate level, yes. And God willing, in the near future, the results
00:03:50will be better. I have a question about the citizen patient who comes. Do they accept
00:03:53telemedicine? Telemedicine, of course. Of course, I'm just asking, it might seem
00:03:57like a strange idea at first, for example. It might be at first, but you're talking about
00:04:0149 numbers. I am the Secretary-General of the Ministry of Health and responsible for health
00:04:04centers, but I tell you that the services provided in
00:04:07the regions, in the governorates, are the same
00:04:11services provided in the centers in the capital
00:04:14governorates. There is no difference. The same services provided
00:04:17by telemedicine. When I have telemedicine projects
00:04:21in the northern Jordan Valley region, and a patient comes to me with chest pain,
00:04:24and we do an ECG and we do enzymes and we do, what's it called,
00:04:28a consultation with a cardiologist. The cardiologist can assess whether this patient needs
00:04:32to be transferred to the hospital immediately for a
00:04:35cardiac catheterization and to save the patient. So, many
00:04:38citizens have benefited from this service, of course. Perhaps the beginning is difficult,
00:04:42but when you see the solution in front of you, it saves you effort
00:04:45and time. This is very important. Yes. Currently, in Zarqa Governorate, we also have six
00:04:49health centers. These centers also operate in the evening
00:04:53period. Yes. And it has reduced a large percentage,
00:04:55approximately between 15,000 and 16,000 cases per month,
00:04:58who go to these centers in the evening period. This has alleviated the suffering from
00:05:02Prince Faisal Hospital, of course, from overcrowding, and it has also reduced
00:05:05overcrowding at Zarqa Governmental Hospital. Zarqa Governmental Hospital is currently
00:05:09الحمد لله (Thank God) and there was always a shortage of beds, always pressure.
00:05:13Currently, we are striving to provide as much as possible, meaning we are striving to not have
00:05:17any cases of disease classification and patient assessment. This limits
00:05:21the process of limiting the availability of
00:05:24beds. Correct diagnosis of the patient's illness
00:05:27and avoiding admissions unless necessary. It also currently reduces
00:05:31cardiac catheterization at Zarqa
00:05:33Governmental Hospital. Yes, there are 18,000 catheterizations during
00:05:37the year. During the year. During the year.
00:05:40200, and
00:05:45those who underwent catheterization, meaning emergency acute cases,
00:05:48approximately 352 cases. Yes, in addition to
00:05:52the heart surgery cases that are performed, I expect 27
00:05:56cases were performed at Zarqa Governmental Hospital for heart
00:05:59surgery. This service is currently provided in our governmental hospitals
00:06:02in other governorates besides the capital, of course. Of course. Okay.
00:06:08digitalization and computerization. Now, when we talk about computerized health
00:06:11facilities, it has reached 431
00:06:16digital transformation reflected on the work of centers and the patient's experience? We consider
00:06:20both sides, meaning the center is important, and the Ministry of Health
00:06:23is also important to the Jordanian citizen. Certainly, we have established
00:06:27approximately 55 health centers geographically distributed across
00:06:31the Kingdom. Currently, we have approximately
00:06:34393 governed health centers. The governance system
00:06:37we have 31 governed hospitals. Thank God, the communication process
00:06:40has become
00:06:49even the medication and treatment system and the distribution of medications and the drug supply chain
00:06:53that we have. When I go to Amman Comprehensive Center and get my medication, I
00:06:57cannot go and get it from any other center. Oh, because I, because I
00:07:00got it through the Hakeem system. It specified for me to come every 30 days to get medication for chronic diseases. After
00:07:0431 days, I get it. In the previous days, I would go to Amman
00:07:07Comprehensive Center and get it under my insurance, then go to Hinza and get more medication.
00:07:11So, it was like that. Now, everything is clear. The control
00:07:14of the matter is good. And the medication delivery service to homes,
00:07:18it's also a wonderful service. Even, I heard from citizens how
00:07:22happy they are with this service. You're talking about this service exceeding
00:07:26147 individuals. My medication, meaning you have relieved many people who used to
00:07:29come in the morning and wait in line to
00:07:33system, and the medication package is delivered to their homes.
00:07:35147,000 and 147.
00:07:39The ones who receive the service through the
00:07:44I, through your program and through Jordan TV, would like
00:07:48to send a message, an appeal, to
00:07:51those who suffer from chronic diseases and those
00:07:55who need to go to health centers so that they can
00:07:58receive medication delivery for two dinars. It will reach
00:08:01you. Yes, meaning if you are being treated at Al-Bashir Hospital and need medications, there is no need
00:08:05to come from Karak, Irbid, Aqaba, Ramtha, or any
00:08:09other area. You can receive your medications for two dinars,
00:08:16and you will get all your medications. And if there is, how long in advance do you need to order them online? Or
00:08:20is it 10 days before the medication runs out? Oh, you order it, and
00:08:23you pay within four, within 24
00:08:26hours. You pay after 24 hours, and your medication arrives.
00:08:29And if there is a shortage of one of the medications, through the platform, you can communicate, and your medication will arrive. Do you need
00:08:33to replace one? Oh, for example, a shortage, meaning, for example, a diabetes
00:08:36medication is not available. There is a substitute. Does the substitute come automatically? No, we provide it
00:08:40for them. With insurance,
00:08:42of course. Great. They can communicate with the concerned parties through the platform,
00:08:46and all medications will reach them. This first of all reduces
00:08:49overcrowding and alleviates suffering for the citizen themselves, that their medication reaches them. Of course,
00:08:53of course, we are also talking about civilian
00:08:56and military patients. Look, at the Ministry of Health, we provide services
00:08:59to all people of Jordan. We are 12 million, 13 million.
00:09:02We provide health services to the health centers located
00:09:06geographically throughout the Kingdom, for the able
00:09:09and the less able, and insured military and insured civilians. They receive the service, yes, of course. Yes.
00:09:12And we have, even the consultation fees, 40 piasters. Mashallah (God willing). Yes.
00:09:16Mashallah on you. I'm sure everyone who's watching and everyone who's,
00:09:20on the ground, the achievements, honestly, are there. That you are working
00:09:24diligently at the ministry. And there are still future, there will be important
00:09:28projects to improve
00:09:30the experience of the Jordanian patient and reduce the pressure on hospitals, for sure.
00:09:33We are a service ministry that operates 24 hours a day. And God willing,
00:09:37I mean, the expansion process
00:09:40is clear on the ground, and it is our
00:09:53duty as media to always clarify this great role that you are
00:09:56playing. May God give you health and wellness. Thank you, thank you, Dr. Riyad
00:10:00Al-Shiab, Deputy Director of Primary Healthcare and Epidemiology at the Ministry of Health.
00:10:04Thank you, sir. Thank you very much. Welcome. And our thanks extend to you,
00:10:07dear viewers. We have reached the end of our episode. We thank you for your kind
00:10:10follow-up. In God's safety.
00:10:13Come on.