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00:00:05In light of the fluctuating exchange rate of the Syrian pound
00:00:06working to rebuild trust with against the dollar and the rising
00:00:09prices in the market, what role do the concerned
00:00:12ministries play in controlling prices
00:00:15and preventing exploitation in a free
00:00:19and open market? What are the demands of the people from
00:00:23something you like, you can get it. Some the concerned ministry, and how does all of that reflect on the prices
00:00:35short supply so that you maintain
00:00:35a complaint to the application.
00:00:46of the market that exists, I mean, there is We want to ask you about the issue of prices
00:00:49did it go up with and their control in this market and generally. Your follow-up. It's really expensive.
00:00:53Every day,
00:00:56noticed it went up last time every week, everything is going up. We used to get,
00:01:01what can I say, I don't know, what we used to get
00:01:05before, now we can't even get half of it, less than half of the goods
00:01:08in general. Okay, do you notice big differences between
00:01:12one place and another in the prices of the same commodity?
00:01:16Well, now, I'm talking about the city,
00:01:18everything is almost the same. The difference is
00:01:22simple, in wholesale stores and regular stores in the city, but outside,
00:01:26I don't know if I've tried, but the problem is with the general
00:01:29high prices. Yes, it's really
00:01:31The patrol, when it enters, registers a visit to expensive. Expensive, and income is no longer enough
00:01:35at all. Okay, if you see a very
00:01:38a price list outside high price, what would you do? I mean, above
00:01:40what's logical, anything I'm going to
00:01:43supervision, but they only supervise do, we have to reduce the amount of the commodity. or what? No, on If we used to buy it, one
00:01:45the shops. We need them to supervise would buy a plate of eggs, now they buy a quarter
00:01:47of a plate. We used to buy a can of oil, now we buy a kilo of oil. I mean, what else
00:01:51can one do? No, no, I mean something else,
00:01:52warn you or tell you where the that the price is very, I mean,
00:01:56more expensive than its neighbors, more expensive than its surroundings,
00:01:59more expensive than the whole city, a place that sets a price for something specific.
00:02:03First of all, I won't buy from him. I mean, the supply department should monitor
00:02:07that supervision has started on and follow up on this issue. We want to ask you about the issue of price control. How do you
00:02:10to control prices for notice prices in everything, for everything does not enter the activity
00:02:12do you see the recent price increases in the market now? Honestly, there is no control over the pricing
00:02:15process, I mean, in marketing, you know what I mean? First of
00:02:19all, prices have risen at crazy rates, I mean, other than the exchange rate,
00:02:22you know what I mean? There's a 30 to 40% increase
00:02:26in prices in everything. Secondly, you find that the commodity
00:02:30in one place has a certain price,
00:02:32to the root of this you go to another place and you find its price is different, you know? This
00:02:36process is also something the citizen is suffering from.
00:02:39issue because you told us that So it needs solutions, it needs mechanisms. Let's talk here, let's talk here about this
00:02:43can this market, Sheikh Saad. Do you always come here? Of course,
00:02:46almost all your goods or most
00:02:49A price bulletin was issued, of your things I get. Yes, exactly from Sheikh Saad market, with different prices.
00:02:53is determined based on So I know that this shop's prices are suitable for this item,
00:02:58to additional extortion, and therefore it was not so I buy it from him. Then I go to another shop that is suitable
00:03:00for a specific product. I have never seen
00:03:04the delegate, and even communicating with a patrol for monitoring or control at all, at all,
00:03:06How's your experience with at all, honestly, at all.
00:03:09For example, the price of chicken rises, let's talk about chicken since we are standing
00:03:12in front of it, you know? Now, for example, the price of chicken rises, the price, for example, to
00:03:17and follow-up on several types of complaints $3,000 per ton, let's say, right? Prices rose with it,
00:03:20reaching, let's say, for example, the price of a kilo
00:03:23of shawarma is 25,000.
00:03:25Three patrols come and conduct Okay, the price of the
00:03:28inspection ton dropped to $200. Where is the drop here? There is no
00:03:31drop, or if there is a drop, it's a slight drop. Yes, okay, who
00:03:34is eating this difference? The citizen is eating it the most. Okay, when you are
00:03:38pricing based on, let's say, the
00:03:40increases or price differences, dollar, on the price per ton,
00:03:42it strengthens a statistic from right? It rose to $3,000, you set a certain price. Okay, it dropped
00:03:45to $2,000. Where is the decrease in it? We don't notice any decrease,
00:03:48honestly. Our traders are good at raising prices, but when
00:03:52it comes to lowering them, they don't. Yes. Have you tried complaining or
00:03:55are no big differences contacting anyone? Well, I have tried, honestly, sometimes,
00:03:59on the "Mahloola" app or for example, on the ministry's website,
00:04:03regarding the Consumer Protection Directorate. They
00:04:06gave me the runaround until I reached what I wanted. Some told
00:04:10me to call a certain number, some sent me to inquiries, some to a number saying,
00:04:14that only bring first class, they charge you for "No, we have nothing to do with this story," you know? I mean, the last time
00:04:17I mentioned to you, we intervene directly in I remember was at Homs garage. I called them because
00:04:20prices were double, triple, and even more. This is not
00:04:24logical. I mean, an item, for example, costs, let's say, 5,000,
00:04:27but they sell it for 20. Why? What's
00:04:29complaining or contacting the reason? I went and called, for example, and they gave me
00:04:32the runaround, someone told me to call this, someone told me to call that. I mean, sometimes you reach a point where
00:04:36you just don't want to complain anymore, honestly.
00:04:39The governorate and the governor are working on We are noticing have obliged them. We used to suffer a lot from this a slight increase in prices. Now, prices
00:04:42vary, sometimes a slight increase. What I
00:04:45have seen, I mean, sometimes prices go up and down, not just up.
00:04:49Yes, now, thankfully, we are seeing, I mean, we are starting to notice, we are seeing supply
00:04:52citizen oversight in this and health patrols going around here. I saw a patrol
00:04:56a little while ago, I was walking over there in front of the
00:05:02and some of those carrying cameras, we see them inside the stores.
00:05:05I mean, we are starting to notice them present now.
00:05:09I mean, all of them attribute the reason
00:05:12to the rise in exchange rates and the change in currency and this thing, but
00:05:16I mean, the ministry is doing a good job. Okay, do you see an effect of this?
00:05:20I mean, do you see price control, unified prices? No, prices,
00:05:23honestly, are not unified. Prices vary, but I
00:05:27think we are almost heading towards a free market policy.
00:05:30I mean, if you want something cheap, you might walk a little further and get it cheap. If you want
00:05:36people will start going to the shop with the better price
00:05:39and better quality. Today, what controls prices is no longer,
00:05:43I mean, there is monitoring, but it's not the kind of monitoring that controls prices.
00:05:47Today, if I have a shop, I lower
00:05:49my price a bit, more people come to me. I want to choose a segment of people, I might
00:05:53raise my price a bit, fewer customers come to me. So this is the policy
00:05:59cheap, medium, and expensive. Where do you like to go? Oh, so you
00:06:02support this vision of the free market? Absolutely, I strongly support it
00:06:06because you can't impose a certain price on a shop owner and tell him, "You must
00:06:10sell a shawarma sandwich, for example, you must sell the sandwich
00:06:13for a certain price," or he will go and reduce its quality or make it
00:06:17bad for you, then you will get into other problems so that he can
00:06:21adhere to the pricing set for him by the ministry. Now, regarding
00:06:24patrols, they are present. The patrols are present and cooperative
00:06:28with the citizen and with the shop owner. The patrols are present, the patrols are present,
00:06:32and we feel it, I mean, I just saw
00:06:36two brothers sitting there from the supply patrols. I just saw them.
00:06:39Yes, they are, I mean, they are standing
00:06:42and adjusting prices in a friendly manner. And there is, I mean, we
00:06:46now feel the difference from before liberation and after
00:06:50liberation. The employee used to come not to adjust
00:06:52prices, his goal was to harm, to harm the shop
00:06:56owner by closing the shop or by jailing him or something. Okay,
00:06:59now, thank God, now he might give you warnings,
00:07:05loophole is, or there is deterrence. I mean, shop owners
00:07:08who violate either in price or
00:07:11quality are deterred. Of course, because we, I mean, our people understand
00:07:15with words, they understand with manners. You don't need to deter him
00:07:18with jail or deter him with anything. Maybe with a word, with guidance,
00:07:22maybe with guidance he will be deterred. And then quality plays a role
00:07:26in floating prices. We are with floating prices. I
00:07:29want a good item.
00:07:33want an item that is not available. I mean, now with vegetables,
00:07:36for example, if you want apples and so on, you have an apple for
00:07:3915, for 20, for whatever, according to my social
00:07:42status, I buy according to my
00:07:45needs. Yes, so the situation is good.
00:07:48Have you ever seen a violation and complained about it? Have you tried this
00:07:52patrols are cooperative with citizens? Cooperative. And how
00:07:55are they cooperative? They are cooperative with
00:07:59the citizen if the citizen feels that there is injustice or
00:08:02something, they might come and respond.
00:08:06I noticed them now, I just noticed them now. I mean, did you see anyone complaining or
00:08:09what? No, but I noticed them, I mean, that they came to
00:08:13a shop and were asking about prices, price control and quality. Are you
00:08:16a shop owner? A shop owner.
00:08:19patrols, price control
00:08:21and quality? Now, they set a price
00:08:25for you and they give you, I mean, is there ease or not?
00:08:28Now, they are constantly following up, by the way. This means a morning patrol, a noon patrol,
00:08:32an evening patrol, they come to you three patrols, of course, from the morning.
00:08:38a market of prices.
00:08:42Now, they are restricting you with invoices. There is a problem with invoices
00:08:46between us and the traders, because traders
00:08:49rarely give you invoices. Now they are obliging them. Now
00:08:53they have been pressuring them for a while and obliging them with invoices.
00:08:56Okay, how does the citizen benefit from these procedures?
00:09:00The citizen benefits from them because today, when a wholesale
00:09:04trader commits to an invoice, the retail trader commits to
00:09:08the pricing. But when he doesn't give you, you are buying
00:09:11expensive. This is not suitable for the consumer. Yes.
00:09:15Okay, is the intervention in quality and cleanliness
00:09:18or more in price? Of course, you have three types, three types. You have
00:09:22first class, second class, third class. There are shops
00:09:27first class. There are shops that mix.
00:09:30Okay, what if today, for example, you
00:09:34faced a problem with a trader, a big trader in the wholesale
00:09:38market? Have you tried, for example,
00:09:41the patrol? If he doesn't give me an invoice, I won't buy from him. Before,
00:09:45we were obliged, now the patrols
00:09:49issue. How did this benefit you now? It benefited me in that
00:09:52the price for you is now when the wholesale trader commits
00:09:55to you, he commits. You are committed to your pricing, you have a percentage
00:09:59you need to take. But today, if he doesn't give you, he gives you any price, it becomes
00:10:03expensive for you and expensive for the consumer. This is the control they imposed in the wholesale
00:10:12for 110. Mashallah. Is this one type or more than one type? This
00:10:16is one type and this is another type. The second type,
00:10:19how much is it now? Here we sell it for 110 and here for
00:10:23115. Of course, the same applies to them, 110 for 110. Mashallah.
00:10:27Oh, great. Okay, generally, we want to ask you, how do you
00:10:30see prices, their effect on the control process? I mean,
00:10:34are prices controlled in this market or is there a lot of fluctuation?
00:10:37Well, what can I tell you, it's tight and cheap, the situation is not just
00:10:41for walnuts, huh? We started talking about walnuts because you sell walnuts, but generally,
00:10:44well, prices, what can I tell you, are a bit
00:10:47high, I mean, not as you always want. Okay, let's go back to the topic
00:10:51of walnuts. What affects you? Its price affects me.
00:10:56Where do you buy from? Well, this is an export, I mean, from Al-Bazourieh.
00:10:59From Al-Bazourieh. You buy.
00:11:02Yes, I mean, I don't have tourist prices. I bring it for 90 and tell
00:11:06you it's 100, you add your percentage, and that's it. I mean, thank
00:11:09God, what can I tell you, it's little profit, may God bless it. Okay,
00:11:14the dollar, the walnuts? Yes, according to the dollar, they also price it for us the same.
00:11:17Oh, okay, when you
00:11:21with the dollar, did it go up at the same rate, or
00:11:26when the dollar went up, it went up more? More.
00:11:29Yes, this is a problem, not a big problem. Who should
00:11:32control it? Well, it should be controlled
00:11:36by, I mean, now, how can I explain it to you? They have
00:11:39walnuts stored. Yes, right? When
00:11:43the dollar goes up, they raise the price.
00:11:45They have walnuts in stock so that when they buy, for example, they brought
00:11:49them for 90, the dollar went up, they tell you 100. Yes, they will buy
00:11:52again because it's expensive, so they sell it for an expensive price.
00:11:56They just assume that the dollar went up. Are they
00:11:58supervised? I don't know. When you go, do you see
00:12:04the question, on the question, yes, there is
00:12:10the big traders. What do the retail shops have to do with it? I mean, you go into a retail
00:12:13shop and he tells you, "This is how I calculate it," he shows you the invoice, "This is how they calculate it for me,"
00:12:17you know? You supervise those who import, the big traders
00:12:21in the wholesale market, in the souq Al-Ziblatani. These are the wholesale traders,
00:12:24I feel. Okay, this is a point we can actually ask them about,
00:12:28and some shop owners mentioned
00:12:32traders. But I want to ask you another thing: how
00:12:37with the dollar? Did it increase at the same rate as the dollar, or
00:12:41more? Now, it increased, no, it was like
00:12:44the dollar, but it increased the most when fuel prices also increased.
00:12:47Most shops also raised prices.
00:12:51With fuel, prices increased. With fuel, and they also increased with
00:12:55the dollar, but the dollar has dropped now, thank God. Chicken prices have come down, thank God, may God reward
00:12:58them. Yes, but everything else has become expensive.
00:13:01I mean, now labneh is 42,000, shilal cheese, for example, is
00:13:0593, 94, you know? I mean, it's very expensive, very.
00:13:08Olives are 35 and 36, even though green olives
00:13:12are now being sold for 10,000. I mean,
00:13:15why? Yes, for example,
00:13:19a bottle of oil, I mean, why was it
00:13:213,000 they were selling it for? I don't understand, Ounna oil. Why, why are they
00:13:26you know? Okay, do you feel there's a difference within the market?
00:13:30Do you feel this is true? You find, for example, in malls
00:13:33they have offers, wholesale stores, you find we are rushing to them now. In regular stores,
00:13:36all prices are the same. I mean, similar. Yes, prices
00:13:40in the market are similar, but generally, goods are expensive, everything
00:13:44is expensive, everything. No, no, everything is expensive, sir, everything is expensive. I don't know why
00:13:47it became expensive. I mean, oil was 17,000 last year, now it's
00:13:513,000. Based on your experience in Damascus, what's the difference?
00:13:58Well, there are big differences. First, let's talk about
00:14:01transportation, taxis. We take them from Al-Ramasa roundabout to Al-Marjeh,
00:14:05to Al-Bahsa, to Al-Hariqa for 25,000, 30,000
00:14:08at most. In Qamishli, you take a taxi down a street, he takes 30,000
00:14:12from you. Yes, it's more expensive there, I mean, much more expensive. And regarding food,
00:14:16there, now we get a whole broasted chicken for 100, 110,000, 115
00:14:20at most. There, they calculate it for 125, 130, 150.
00:14:23Oh, so restaurants, everyone
00:14:25is on their own, everyone sets their own prices.
00:14:29Good. There are many things. Vegetables are cheaper there. I mean, I
00:14:32see fruits, there are many things, I mean, much cheaper than Qamishli. I mean,
00:14:36you saw life there generally cheaper? Generally cheaper, but
00:14:40house rents are almost comparable to Qamishli. Yes.
00:14:43Now, here, you come now to take a house for 200, 200, 300 dollars. There,
00:14:47it's from 100 and up, 150 and up.
00:14:50The monitoring patrols have not been activated in Qamishli.
00:14:53The monitoring in Qamishli has not been activated yet.
00:15:04this matter, and banks will open, and official departments
00:15:08will open, and monitoring will start and there will be monitoring.
00:15:10It's supposed to happen. Because now we
00:15:14are there, every person is selling at their own price, and this
00:15:18is here, and this is the current price, two words, if you don't like it,
00:15:20they tell you, "Go, don't buy, buy from someone else."
00:15:46Viewers, to talk about this, I welcome Mr. Hassan Al-Shawwa,
00:15:50Director of the Consumer Protection Directorate and Food Safety in the General Directorate
00:15:58hosting. We have come to you with many
00:16:02details that we hope to convey as much as possible
00:16:06to the viewers. And we will convey to you the voice of the people
00:16:09we met with.
00:16:12I mean, first of all, we want to know what is the role
00:16:15of the Directorate in price
00:16:17control and
00:16:20its relationship with the rising
00:16:23prices, to curb the price increases that the people have complained about
00:16:27a lot. Welcome, and thank you
00:16:30for your interest in this topic. Of course, it
00:16:33is a very sensitive topic and a topic that
00:16:37is considered, let's say, a priority since the market was restricted, since the market
00:16:41was, the previous role of the Directorate was through the Price Directorate
00:16:45to set prices. Currently,
00:16:48within the Directorate, there is a department specialized in price surveying, which is the Price
00:16:51Department. As you all know, currently
00:16:54it's a free and unrestricted market, but
00:16:58the ministry intervenes if the goods are essential and affect
00:17:02the needs of the citizen, so it intervenes in setting the price,
00:17:05such as setting the price of bread, which is fixed
00:17:09in terms of price and weight and quality control,
00:17:12and also monitoring establishments through the Food Safety Department.
00:17:16In general, the transition to a free market will be
00:17:19a reality that is still in its early stages, let's say,
00:17:23the first third of the transition to a free market, because
00:17:27it is, let's say, traded between
00:17:30producer, importer, and business owner, and also the consumer
00:17:34as a primary and permanent monitor in the market and an interested party.
00:17:38And the widespread monitoring system through consumer protection patrols
00:17:41in the governorates whose role has shifted from
00:17:45an authoritarian role, a role that sometimes
00:17:48involves extortion or
00:17:51bribery or a reputation that some monitors almost have a bad reputation
00:17:55to a role where we started with
00:17:58training courses that their role is a service role, a role of adding
00:18:02added value to work. Okay, we will get to that, Mr. Hassan, but what I
00:18:05really want to know is the difference. What
00:18:09is different about the system you are working with in the process of price
00:18:12control from perhaps different systems that
00:18:16the defunct regime used to work with? I mean, how
00:18:21be explained? Previously, there was restriction
00:18:24and price setting.
00:18:27a price bulletin for the consumer price, which was always
00:18:30far from reality and was a door
00:18:35implemented at all. The rate of implementation was very
00:18:39low, if I may say so. It used to be added
00:18:42to the provisions of the previous law, which was
00:18:45accompanied by imprisonment, which was another door to extortion. So consumer
00:18:48protection work was authoritarian,
00:18:51its impact was weak, in addition to the issue of quality
00:18:54and competition, which was also restricted to
00:18:57specific importers, even essential goods were restricted
00:19:01to specific importers who had ties to the authorities. But regardless
00:19:05of these procedures, currently the free market is opening up a wide field and door
00:19:09for competition and supply and demand, which is still in its
00:19:12beginning, which we see as one of the most important reasons for price
00:19:17in addition to other reasons related to the
00:19:21selling area, whether it is a city or a countryside or a popular
00:19:25market or a tourist establishment. Aha, okay, now
00:19:28if you are controlling prices so that there
00:19:33and you are also monitoring quality, we will get
00:19:36to these mechanisms, but
00:19:40I want to ask about the reason for the price increase.
00:19:43Is this related to your work, or is it an external
00:19:47matter that perhaps even relates to other ministries
00:19:51or other directorates? As
00:19:54essential goods, and indirectly in all goods through
00:19:58the price department and price surveying.
00:20:01Currently, for example, perhaps
00:20:04we can mention a practical example you implemented
00:20:08during the past period through price surveying for a commodity between
00:20:11governorates, and therefore you took action
00:20:14to control it. Yes, a live example is
00:20:17what is currently not witnessing stability, it has periods
00:20:21depending on supply and demand, which is chicken.
00:20:24Sometimes, of course, chicken is produced in some governorates
00:20:27and imported in others. The production stage costs
00:20:31less, with lower transportation costs in addition to the
00:20:35cutting of chicken from one governorate
00:20:38to another. So the large increases are sometimes linked to supply
00:20:42and demand and tourist seasons. Price surveying is done
00:20:44in case of an increase, intervention is made. Intervention is either
00:20:48through monitoring the sequence of
00:20:51invoices and price and price announcement, in addition
00:20:54to comparing it and intervening by controlling it by selling
00:20:57at an increased price or by considering
00:21:00that supply is low and demand is high, so a proposal is made
00:21:04and sent to the Supply and Procurement Committee to open
00:21:08imports of chicken, as happened recently. So the intervention reaches
00:21:12this extent, that you even
00:21:15control if the reason for the increase is a shortage of supply
00:21:19and increased demand, then a clear justification memorandum
00:21:22is prepared that the commodity is in
00:21:25the committee and the committee does this. Does this include
00:21:28all commodities? This includes all commodities that witness unjustified
00:21:32increases compared to all governorates. Of course, as
00:21:35you know, we are talking about a free market. Unrestricted
00:21:39in imports, unrestricted in production
00:21:42and in production materials. So the supply of the commodity in all governorates will be
00:21:46from multiple importers and also different
00:21:49producers, and at the same time, different sales outlets. When there is surveying,
00:21:53the surveying is at the level of all governorates, so if there is price stability, even if
00:21:56it is high, I mean, it is a high
00:21:59price from the consumer's perspective, yes, but
00:22:02all sales outlets are similar and stable.
00:22:06So this increase is sometimes often due to a shortage of supply,
00:22:09for example, yes, or a commodity that has witnessed a certain
00:22:13epidemic, a shortage, meaning the season was hit, so sometimes it witnesses
00:22:17an increase. So if the solution is in consumer
00:22:22protection, it also includes in case the
00:22:26import price is indeed lower, it is studied
00:22:29that the import price is lower and it secures the commodity, so import
00:22:33is opened for a limited period, of course, taking into account local
00:22:36production, taking into account, I mean, you also take into account the interest of
00:22:39the fact that last week chicken farmers were in a stage
00:22:43of loss. I mean, the week before, they always had protests
00:22:46and objections, so you opened exports.
00:22:50Exports are opened in a restricted manner, I mean, not for
00:22:54a limited period and types, so exports were opened for feathered chicken. This is
00:23:00the citizen, exactly. We saw a big decrease, and this includes all
00:23:04commodities. But despite all that you mentioned, Mr.
00:23:07Hassan, and the efforts you mentioned, honestly, and thank
00:23:10you for them, the price is still high. This is what
00:23:14the people said, most of the people we met,
00:23:18prices are always rising. And inflation. We want to get
00:23:22issue. As I mentioned to you, the reality is supply and demand,
00:23:26there is competition now. There is a project, God willing, soon
00:23:30it will see the light in all cities
00:23:33and rural areas, which is the Syrian Trade Halls
00:23:35that will open new sales outlets with specific
00:23:39goods and pricing, because, of course, it
00:23:43the partnership that will involve positive intervention for essential
00:23:46goods, so when prices rise,
00:23:50imports will be private or the supply of goods will be private
00:23:54if they are available in the local market at, let's say, a lower
00:23:57price. Oh, you will move to direct practical influence through
00:24:01centers. Where has this process reached, Mr. Hassan? In the experimental
00:24:04implementation phases, God willing, in the coming days, that
00:24:08will happen. Will there be subsidized goods or
00:24:11just to control the market? Like subsidized goods in the sense
00:24:15that they are goods with lower cost, but at a reduced price and taking into account
00:24:19a small profit margin compared to the inputs.
00:24:22The place of sale will be free,
00:24:26meaning the company that will offer them will have in return a reduction in
00:24:29essential goods in price, or let's say
00:24:32a small profit. So, until this moment, traders
00:24:36can still control the market.
00:24:39I mean, perhaps there are some cartels that can raise the price
00:24:43of a certain commodity. How do you deal with that? In case
00:24:46we see any price increase, a study is conducted
00:24:50from the primary source of import and even,
00:24:53in cooperation with land and sea ports,
00:24:55the issue of inspections and the entry of
00:24:59goods and the individuals who brought them in, the quantities,
00:25:02their distribution, and also visiting warehouses and counting the quantities.
00:25:06Of course, as I mentioned to you, this matter requires extensive
00:25:09preparation and counting, and we are moving forward with steps
00:25:12we started with a direct access system for all
00:25:15activities. And currently also
00:25:17for factories and plants, and also warehouses. When you have
00:25:21the information, you can intervene. This is through the application
00:25:25you are working on, your own application, and continuous monitoring
00:25:29happens and you expand. Okay, I want to ask about something related to
00:25:32citizen oversight, something important that always touches reality.
00:25:36How do you deal with citizen complaints
00:25:39and how will you activate
00:25:42regard? Honestly, I thank you, this is the important
00:25:46point because today the true eye and true oversight is
00:25:49the citizen. In light of market liberalization, we
00:25:52oblige businesses to announce prices, and the citizen
00:25:56when they, I mean, look at a price announcement in one place and a price announcement in a cheaper
00:25:59place, they will buy from the lower price, of course.
00:26:03But previously there was a big gap, we are
00:26:08people through an application that currently allows
00:26:12people to easily and quickly directly reach the ministry
00:26:16and the administration. More than 215,000
00:26:19businesses in Syria have been scanned.
00:26:22I mean, 215,000 businesses across all Syrian
00:26:26governorates. The application is available to the people, available
00:26:29to any consumer. They can scan it through their mobile
00:26:33phone, scan the barcode and send
00:26:38A response to the complaint should be received in less than 48 hours. Less than 48 hours. Of course,
00:26:4248 is a very long period, I mentioned it as a maximum period, but
00:26:45sometimes it's within hours because in every governorate there is a person
00:26:49following the program and at the ministry level, there is follow-up on the program, follow-up on
00:26:52complaints. But let's be clear
00:26:55with you, there is still an increase of more than
00:26:58200% in the number of complaints compared to before, but
00:27:02compared to the number of businesses, it is considered a small
00:27:05number. Is it difficult to sort complaints or do they follow
00:27:08a direct automated process? Direct automated. and the response according to the competent authority
00:27:12directly and follow-up if the claimant has a right, it is immediately followed up
00:27:16through how you might explain to us the mechanism, meaning if he noticed
00:27:19a price increase in a shop, in a store, how
00:27:22does he deal with it? Now, two parties deal with the campaign,
00:27:25the application. Let's say the application. We have scanned, as I told you, a number
00:27:29of 215 activities.
00:27:34the barcode and, of course, performs the procedure of monitoring
00:27:37the periodic invoices. We want the citizen
00:27:40so I will mention to you a comparison. The patrol enters
00:27:44and requests the invoices. It monitors the
00:27:47validity period, price announcement clearly and
00:27:49explicitly. The physical display and presentation in a suitable place.
00:27:52All health requirements. The citizen can
00:27:56do the same work himself by scanning the application and going to the complaint section.
00:28:00Uh-huh, he attaches a picture.
00:28:02It's possible to attach a picture for the complaint. This is a barcode in every
00:28:06shop or store. In every store that has been
00:28:11except to monitor the presence of the barcode. If it is not present,
00:28:14the first step is to scan the activity and enter the data of the activity owner
00:28:18directly and attach a special
00:28:21QR barcode for the activity.
00:28:24So he needs to download the application only
00:28:27and scan the barcode and submit the complaint directly with an attached picture.
00:28:31Exactly. In this way, the complaint reaches this smoothly. Practically,
00:28:34you received complaints and you took steps based on them.
00:28:38Practically, I mean, practically,
00:28:42there are always complaints daily.
00:28:45Always, based on them, there is data. You took action. Can you give us an example?
00:28:49Uh, I mean,
00:28:52I mentioned to you a complaint about the reduced weight of bread loaves in
00:28:56Daraa, Daraa's surroundings, at the delegate's place. Direct intervention
00:28:59and visiting the material source and the bakery. Verifying the weight
00:29:03of 50 loaves, in addition to
00:29:06the complainant directly regarding the complaint.
00:29:09Also, the owner, I mean, the complainant was
00:29:13about buying adulterated materials, so communication was made with them
00:29:16directly
00:29:20in detail. It's possible, I mean, but as I
00:29:23mentioned to you, the size of the activities
00:29:26is large, and we can expect that complaints will increase more than
00:29:30if, I mean, the contribution of the perhaps
00:29:33complainant is partial, meaning if
00:29:36it is completed, I mean, it strengthens the statistical process at the level
00:29:40of Syria. Perhaps the complaint will not be responded to directly, but
00:29:45everyone. Thus, perhaps a direct response to the complaint.
00:29:48This is a direct goal. We have set a maximum limit of
00:29:5148 hours, and we expect that the network will be responded to in its own way.
00:29:54We will reach a time when it will be direct online, meaning
00:29:58also, the complaint contributes to the general statistics. The complaint contributes to
00:30:03the number of violations. The periodic assignment. We can, through
00:30:07the complaint, send the task to the patrol directly. Directly sending the head
00:30:10of the patrol to be present in his duties, and we send him a message on the phone that
00:30:14he should go to such and such a place. Ah, so that's it.
00:30:17An important task for patrols. Where they are deployed, their number,
00:30:20and their powers, as well. Daily, more than
00:30:23325 patrols at the Syria level.
00:30:27325 at the Syria level to a certain extent,
00:30:30meaning it can increase and decrease depending on the days and the tasks and the time.
00:30:34I mean, there are night patrols, Friday patrols, Saturday patrols. Of course,
00:30:38patrols have been equipped with modern vehicles, a car for quick and easy access
00:30:41for transportation with field laboratory analysis devices. Recently, these are important points.
00:30:45Or these analysis devices
00:30:48to increase transparency with the activity owner, analysis
00:30:52of frying oil, analysis of water, also
00:30:56a final step was in providing.